Great location, friendly & knowledgeable staff. I love they have the option of the self wash & the…read moregroomer. Best of both worlds! There are two young ladies who have always gone above and beyond in their customer service for whatever we needed. MC is one and Lori is the other. Great assets for your company. You should be proud, your training & company moral must be strong. Same day delivery is so convenient. Excellent product selection & prices. They even price match. Silly to say, but my furry friends and I feel like we've gone pun a field trip & not only gotten great things, but a wonderful experience as well. Love shopping local & supporting our Germantown & Memphis communities~ We even love the shopping bags. Top notch! Why go anywhere else?

There are reasons why this is my go-to company for my pets' needs. The employees here are friendly…read moreand engaged. They seem to really like their customers, and exhibit a can do attitude toward honoring any reasonable request. I like that the stores in the Memphis metro area still have that small town vibe to them. I also like the fact that they don't sell live animals.

The groomers at this location are extremely friendly and have great customer service. I was in…read moresearch of a new groomer and these groomers listened! They took in every request for my dogs grooming she came out looking how I wanted. I would trust them to groom my pup, again!

They have only one cat groomer. I respect their staff who start work @ 7am. But this particular…read moregroomer showed a lack of respect for the client in that she was 20 minutes late for an appointment booked a week in advance. Furthermore, she reluctant to groom a long-haired cat that had some mats on her belly, around her legs and rear. So was she inexperienced? or just lazy? Not sure...

just had THE MOST PLEASANT experience at this Petco, manager was SO NICE to my elderly mom and even…read moregave her a discount on a fish product for her beta because she couldn't decide what to get and then helped her at the counter and gave her coupons- he was SO KIND to her and made her feel much more comfortable about the decision and it was awesome to witness that :)

Fish are all dead and jewell the gm is on a power trip. Rude and wrong saying it's policy to bring…read morein water BEFORE selling you fish. I know the policy. She straight up is being lazy. They neglect these animals then refuse to sell them. She let me buy it for full price, no issue. Will not be buying from Petco. 2 stars bc I don't wanna get removed. This actually happened Oh I was overcharged too. Pictures below

Every year I go by this shop to grab my dog some birthday goodies! She always loves what I pick out…read morefor her! They have cookies, treats,cakes, toys, and about anything else you could think of!

For the love of your fur babies, this is the place to get a treat or a much needed supply! Small…read moreand sweet with super friendly staff and a lot of unique baked treats, apparel, trinkets/toys, chews, food and grooming supplies. My little one loves her new fleece from here!!

Starla is an ABSOLUTELY AMAZING in grooming my Shitzu and my German Shepherd. She is masterful in…read moreher work. So professional and genuinely lives my dogs. I'm so grateful to have been recommended her because in four years I have NEVER been disappointed. Give her a try! You won't be thrilled that did.

I recently got a Mini Aussie puppy from this establishment. He was originally from a breeder and…read morewas sold to the store. I called and set up a meeting with the puppy before making my decision. DO NOT be fooled by the niceness of the staff!! Over the phone they mentioned that the puppy was going to be between $1,500 and $2,000, with monthly payments. after I had gotten there and been playing and loving on the puppy for over two hours they told me he was going to cost $3,600 with monthly payments of $100, which is an EXTEME difference to what they told me over the phone. They had me fill out an online form, without telling what I was filling out. the whole time i though i was filling out a form to be approved to take the dog home. Proof of income, Proof of housing, ect. in reality, I was filling out an application FOR A LOAN. No one made it aware to me that i was applying for a loan and by the time i submitted the form it was too late. I didn't figure out it was a loan until i complemented the working helping me how it was good they make everyone fill out those forms. Then he informed me that yes everyone has to fill those out to be approved for the loan. i said "loan?". I have the puppy at home now and was doing research on his lineage when i found out the the breeder he came from was not only being bashed on the internet for mistreatment, changed their name to avoid bad press, but were also selling these puppies for $500. Puppy dreams added another $3,000 to his cost. I am extremely pissed off how badly they ripped me off. I genuinely feel bad for the puppies that are still in that place, and for the people going their to find their best friend for life but instead they get deceived and taken advantage of. I am a 20 Y/O college girl who was looking for a dog to help with my mental health and anxiety; they knew that and still decided to rip me off. I am so ashamed of not only them but of myself for trusting the very "nice" guy helping me through the process.

This is one of the only stores in town that sells top quality pet foods like Innova, and they are…read morealways very nice and helpful. They are closed on Sundays (which is usually the day I realize I'm out of dog food!). It is a small store, but they carry some reasonably-priced, premium products for all types of pets.

I was a repeat customer. I knew exactly what I wanted. There were two different prices on the same…read moreitem. A difference of A DOLLAR! I brought this to the attention of the clerk and he also called the owner by phone. I wanted the lower ticketed price. He refused stating it was not the price in the computer. The owner refused because it was stated "they changed the prices by hand and it was a mistake." I stated "this was not my fault." I wanted the item for the price ON THE TICKET. The clerk argued with me and stated other retail stores would agree with their position. I stated to the contrary, I too was a former store owner and if this situation was in my store I would have to give the customer the lower ticketed price. The clerk stated (in front of another customer I might add) "I rest my case." You USE to own a store. Before exiting the store I stated "it was a shame that they were willing to lose a repeat customer over a dollar!" To add insult to injury, the clerk degraded a customer in front of another customer. Believe me, I will tell everybody I know the poor customer service I received and I would never recommend them! All over a dollar, I hope that sale was worth it!

looking for dog food and accessories. come check it out. great prices and excellent service. also…read morecarry fish food.

BrownDog Lodge takes wonderful care of our pack, we love the live cams!…read more When we say, time for daycare, they lineup by the door waiting for their leash to be attached. Soka, our coonhound follows us all over the house in the morning making sure she is not left behind. From the live cams we can see our old dog Jim laying in the sun and welcoming others to nap with him. Noah and Soka run and play with others all day long. Teddy, our puppy, runs and runs with the other pups, then they all nap and start all over again. Our pups are happy, and tired when they get home.

The Brown Dog Lodge - Germantown was a doggy blessing-an unplanned trip out of town! Aléjandro, my…read morehandsome 12.5 pound FurBaby, is an 18-month old Chihuahua. In the last 11 months I "discovered" he is smart, curious, but also stubborn! He is not particularly fond of other little dogs. On day 1 - I saw him nervously walking around until he bonded with another dog and they started to play! The indoor outdoor arrangement by size is just wonderful as I watched him play in & out side. I checked in with the FurBabySitters and they said he was nervous at first. I watched him for the rest of the day and saw him do his "prance walk" around the indoor perimeter and I knew he was home! The FurBabySitters are really dog folks!! They are invested and courteous and treat their FurBaby guests as their own. I was unable to see Aléjandro's room camera and due to my asthma I did not personally visit the area though I was offered the opportunity during intake. The cameras did not work consistently-at times I could see other areas, but not the little dogs'. At the end of his stay the FurBabySitters confirmed by phone the scheduled pickup date & time and when I wanted him bathed. Upon pickup he was happy and well taken care of. He had not been overfed and was surprisingly calm and jumped into his wheeled carrier only to snooze on the way home. My only concern is the lack of human folk overnight; though I was reassured they had a great camera system for employees. Staffing one person who would be allowed to sleep and be paid 1/2 (as they are sleeping) would cost a little, but not too much... The owner/operators might be as to who would actually l volunteer for the overnight shifts. Overall, this facility is a well thought out and executed. The extras far outweigh my concerns and included a stocked area of doggie supplies if owners forgot to bring something. The FurBabySitters are exceptional and seem to enjoy working with FurBabies!

This is my backup pet food store, as I don't think that they ought to be in the cruel business of…read moreattempting to sell live pets. Also, there are other reasons why this corporate store displeases me: 1) This store is wasting precious ground water by allowing the toilet in the men's restroom to continually leak. I've previously reported this issue, and the problem persists. 2) Employees need to more often empty the trash can located at the front entrance. It's not sanitary to have garbage overflowing out of the receptacle. I informed an employee, and no action was taken to correct the issue. 3) If a manufacturer's coupon is attached to a product's packaging and for sale in the store, that coupon should still be honored whether or not it has expired. I've consistently found Hollywood Feed to be much more responsive to their customers, so they remain my primary source for my pets' supplies. So, two-and-a-half stars, rounded down to two stars for failing to show signs of improvement over the past year or so.

I took my dog here for the 1st time for grooming, we had Ms.Kyra W. She was absolutely great!…read moreShowed her a TikTok video of how I wanted him to look & she delivered. Definitely will be re-booking with her.

This is yet another Hollywood Feed location that offers competent, efficient, and friendly service…read more The inside is now fairly large ever since their expansion. The vibe here is nice and comfortable.

The brands and product choices are prevalent and what we are looking for. The staff is friendly…read moreand helpful. The store is clean and well-maintained.