5 stars for the staff. The bathing facility is definitely a one star. The "surface" cleaning of the…read morefacility, missing leash and broken hose are disturbing. According to staff it was stolen but that was months ago. The middle bay dryer hose attachment is broken. This is a great concept because they supply all that you need to bathe your dog. It isn't as clean as it should be. The store provide a great selection of food and animal supplies.

I love the convenience of being able to order my cat/dog supplies in advance so that they are ready…read morewhen I get there! This is a small location but they still have a great selection and the staff are very helpful too. They usually offer to help bring my items to my car which is helpful for the 40 lb bags of cat litter that I buy! The parking lot gets pretty full on this side of the shopping center but there are a handful of spaces marked off for PSP shoppers and a few more for 10 minute parking. You can call from your car and they will bring your items to you if you've ordered ahead. Or else you can park in a 10 minute parking run in give them your name and they give you your purchase quickly Make sure to sign up for their points system on their website. For every purchase you earn points and then get anywhere from a five dollar and up gift certificate to spend on your next purchase. I just redeemed $15 off coupon based off of the points on my purchase Oh there is a bathing station in the back of the store as well.

Free dog bath stations!! They have four, first come first served dog washing stations that have…read moreshampoo and driers for your fur babies!! Towels are not provided so I recommend bringing one to help speed up the drying process. They clean them in between each use and they are split in two different rooms. There is a likelihood you'll be in a room with another dog so keep that in mind if your pet isn't social or doesn't do well in shared settings that are close proximity. They do ensure the first dog is in the tub before you enter so that's super helpful. Also their store is amazing. It has such a wide variety of food, toys, treats, apparel and more for your fur babies! They also have different events like free nail trimming and educational sessions that I see advertised on their social media. Definitely give this store a visit with your dog!

This place is great! My dogs love going. You can find most everything you need there for dogs and…read moresome cat supplies too. The place is large and the aisles wide. The staff is friendly and my dogs adore them. I wish they had a better parking situation, but I can usually find a spot. The baths in the back are self serve and free! They provide the tubs and soap, you just need to bring your own towels or use the blow dryers. They also have free nail trimmings several times a month. Yesterday the Grinch was there for pics. Today it's Santa Claus! This is a great place to bring your dogs for socializing and to buy treats!

I'm here once a week buying my Sugars food. The staff are…read morealways nice & helpful. My word of advice if you like saving money is to check prices online on their website & if it's cheaper, they'll price match!!! Also you can sign up to receive text messages & you'll get coupons. Just this week I got $20 coupon if I spend $60.

Will not be return to IKEA Blvd for grooming anymore. Gave chance after chance. My dog has been…read moregoing since a baby and the service from then to now is horrible. Never let Julia or Gabrielle groom your pet. Never had issue with pet smart until them in 6 years besides giving my dog his bandana on his visits which were in his deluxe package and half grinding his nails. But time to move on. Praying for something better

I visited this Petco and found out there is no vet here, only vaccination clinics on certain days…read moreof the month. The nearest vet hospital associated with Petco is in Huntersville, 10 miles away. The people were helpful at this store, and the grooming department was willing to schedule an appointment for me after the vaccination records reflect the updates on both dogs.

I was very dispointed with Petco. I had call the store here in concord Mills blvd. I was trying to…read moremake an appointment for my puppie I was told that they do walk ins. on Tuesday and Sunday from 3-6pm. and was told to come sunday around 3:00 cause that when the staff comes in to give vaccination for my puppy when arrived for the walk in I was told that they were not doing walkins on sunday cause they had to many appointments. I spoke to the vaccination doctor and ask why was I told something different. I couldn't get my dog vaccination. This was very poor service for customers ,who are trying to get their dog vaccination I was looking forward to having my puppie get his parvo shot, and was hoping to make petco my lil puppie his Veterinarian home. I wiil not suggest any of my family members or friends to use Petco a place to see about getting your dog/ puppie vaccination shots.

Great local pet store with a pet wash service located inside! Its $10 for one token which basically…read moregives you 10min. Plenty of time for a simple shower for your dog. They have everything to soap, rinse & flea prevention soap. All the employees are super friendly, efficient and very helpful. They also provide you with some towels. They sell a bunch of treats, foods, accessories, treats for animals. Cute little shop and will continue to come here especially for the self wash station.

Pet in the city is a fully stocked pet store! I dropped by a few weeks ago to just browse and there…read morewas a ton of natural and/or locally sourced food, treats, toys, and anything else you could need. I definitely walked away a little bit lighter but my picky foster pup loved everything that I got him so a win is a win!

Quite the Contrary; - I thought the Customer Service was pretty good. Staff were friendly and…read morehelpful towards me. Staff are very knowledgeable and overall helpful and kind. Large parking lot with plenty of easy in and out Parking; They are conveniently located nearby Ikea; I just needed to pop in for a "Replacement" Beta Fish and some Beta Fish food.

Terrible customer service was trying to buy a leopard gecko but I'll just take myself to Petco....read more

I'm a little upset. I brought my dog in for a full groom, nail trim, and teeth brush. All was well…read moreuntil we returned home & noticed her paw was covered in dried blood. I reached out to the business & they stated "they didn't think to tell" me upon picking her up from her groom. I was not aware & after paying for a full service she was sent home with dried blood in her paw. I can understand mistakes happen, but transparency & trying to fix the issue goes a long way. We won't be returning after this.

There was a misunderstanding with the booking of my cats appointment. The lady who called me today…read moreappeared to be very rude to me toward something I knew nothing about. It's so funny that I was very apologetic and professional with her however she was very nasty and unprofessional with me and hung up while I was talking. If you're the one I spoke to today be lucky that you caught me on a good day because I could've very easily went off on you for your attitude toward me from something that WAS NOT my fault! Thank your gods and entities around you especially after I was very apologetic over something that had nothing to do with me. In the future don't do it again, watch how you speak to people. Have a good day.

9/7 I was so pleased with Yappy Hour Bakery! I wanted to get my dog, Zeik something speacial for…read morehis 12th Birthday. I was able to call and place my order over the phone and as I arrived my order was brought out to my car. The owner accepts various payment methods (Card, PayPal, Venmo and Tap to Pay). I invited over my family's dogs and all of them loved these muffins even the picky eaters. Zeik and the Gang enjoyed the Muffins. I will definitely be using them again for the other pups birthdays. Thank you Yappy Hour Bakery!

Great communication and quality cake! I will definitely use Yappy Hour again in the future!read more

Love the treatment my dog gets, and he loves it as well. Winning!…read moreAmbiance - cute N cozy. There are lots of items for sale for both dogs and cats. As a proud dog mom, you already know which I purchase. Service- clean and professional. Always get a doggy report card and next visit reminder card. Plus, calls the day before to confirm the appointment. Price - comparable to salon prices in the area, but it's the service for the win. You get what you pay for. Check them out for your pet salon needs

I like taking my doodle here for his haircuts and grooming needs. It's around $60 every time. Once…read moreI took my doodle to Petsmart and I was just totally overcharged for everything and so after that I never look back and just committed to always come in here instead. My only recommendation is to book months in advance because this place books up fast!!!