Really cool place to wash your dogs! This is my first time washing my own dog in a place like this…read moreand once they showed me how to use the shampoo and conditioner. It was very easy although very splashy! Fun!

What an amazing experience! We are traveling and needed a pet wash for our lab. We did the…read moreself-wash and it was wonderful! The owner and staff were extremely helpful. This location is clean and the staff are amazing! Thank you soooo much! I wish every state had one of these! Pawrents of the Big Red Lab from AL

I've been taking my 2 year old dog to get groomed at Our Dog House since he was about 9 months old…read more Everyone is so sweet and loving towards him. They are great with time and attention to detail. He always looks great after his appointments! They have sent cute pictures and done a wonderful job with him. I can't recommend this place enough!

I have been taking my dogs to Our Dog House for close to a year now and, because I travel a lot for…read moremy job, my dogs are frequent guests. I cannot say enough positive things about this facility. The staff is wonderful, extremely caring, attentive to customers' needs and most definitely prioritize the care and welfare of the animals. I also find the facility to be a consistently clean and safe environment. All in all, I can leave my dogs there and know I never have to worry about a thing during their stay. I highly recommend Our Dog House!

Review update - my cat seemed sore after her visit for a few days. The small cage is not what I…read morewould recommend, it was the only one available when I booked it - that's the reason for four stars because other than that, they were friendly and easy to work with. I left a review on google with this feedback and the business replied that I left a 5 star review on Yelp so I'm updating it. Not a great response in my opinion!

We love this spa! Very friendly staff! They accommodate our available times every time! We love…read moreLevi!

My pup's been groomed by Rhea for over a year now. She's always on time, quick, and does an amazing…read morejob with my dog. Not only does my dog look absolutely adorable every time, but she's never injured, which is the most important thing to me. Also, it's super convenient to have this fantastic groom done while I stay at home, not worried about my dog sitting in a crate for hours waiting to get groomed. Also, Rhea is super popular, so if you need to cancel or reschedule, do it ASAP, so you can possibly get an appointment that works for you and you're respectful of Rhea's time.

We recently bought a vacation home in the flower mound community. It was very important to us to…read morefind an extremely skilled groomer to maintain our bichons long haircut. After scrolling though pages of sub par haircuts from other groomers we started to get worried, then by the grace of God we landed on Rheas website, not only is she EXTREMELY TALENTED, She was on time and exceptionally professional. You will definitely be our groomer the 6 months we stay in our vacation home! Thank you again, Rhea, for taking the best care of Emily.

My dog was treated like a princess and came out with a fabulous summer grooming! The tech was so…read morekind and gave her special attention including a photo op.

I was very pleased with the customer service and the grooming done on my three dogs. They were able…read moreto get my dogs booked quickly.

The staff is amazing very accommodating. Tucker ( the devil dog) is 4 months and I'm telling you…read morethey have been a God sent.love you all you know I'm saying

I have used The Dog Stop for daycare and have been pleased, but this past week I used their…read moreboarding for the first time. My dog decided to go on a hunger strike while we were gone, and the staff texted me asking me if there was anything they could add to his food or any other options like pumpkin or yogurt they could give him to make sure he ate. When he continued to refuse food but was otherwise doing okay, they let a friend of mine stop by and visit him and bring chicken for them to add to his food. The chicken was a success. They kept in touch by text the whole time, and this gave me peace of mind while I was 2k miles away. Also, when my flight was delayed 7 hours, they accomodated him for an additional night I hadn't booked. I have boarded at other places and I haven't had any other place pay this close attention to my dog and how he was doing. (And now I know when I board him to send chicken! :) )

We have an older cat that needed dental work. She did not want to eat. When they gave her a…read morecheck-up they said it was critical. We entrusted them for her care. While she was in some pain, they gave her pain medicine. She is so much happier now. Tooth cleaning is not cheap but I highly recomnend Bartonville Vets to get a check up for your pet. We will see them again soon for our other pet.

Over the past 25 years of owning pets and working with multiple veterinary offices, this was easily…read morethe worst level of customer service I've encountered, and it's not even close. The issue stemmed from a simple and reasonable request. I had an unused prepaid service from the prior year for my pets' physicals. The service was never used and therefore cost the practice nothing. I requested that it simply be applied as a credit toward the same service this year and even offered to pay any difference in pricing. I also provided a legitimate and provable explanation as to why the service was not used at the time. Instead of being accommodating or even attempting to work toward a reasonable solution, the office was rigid, ununderstanding, and ultimately unpleasant in their responses. There was no effort to consider the situation beyond a strict, one-dimensional policy approach, showing an inability to apply basic judgment or common sense. After raising the issue, I received a phone call from a member of the receptionist team whose tone was condescending and dismissive. I was told they were not willing to work with me and that their position would not change. Shortly after that call, I received a brief follow-up email stating that my account had been inactivated, my pets' upcoming appointments had been canceled, and that I would need to find a new veterinarian. This was done without my request or agreement. Communication overall was abrupt and unprofessional, with no accountability or willingness to resolve the issue. The experience left a clear impression of a facility that prioritizes money over customer service, reasonable accommodation, and good business practice. The owner, whom I requested call me, would not. Again, pointing at poor service. To be fair, the office itself is very nice, the location is convenient, and parking is adequate. Scheduling appointments has always been easy, and their email and text reminders are helpful, so in that part of the business, they are doing something right. However, none of that makes up for poor communication, inflexibility, and a lack of professionalism. The inability to think beyond a rigid, one-dimensional approach also gives me pause when dealing with medical professionals who are often called upon to think more broadly and problem-solve complex issues that can be challenging to diagnose. I would strongly recommend looking elsewhere if you value responsive, thoughtful, and client-focused service.

You can walk in with your dog and they will come right to you and clip their nails. They work on…read moretips only so I usually $10-$20 but they're grateful for anything.

I really like this place! Friendly helpful staff. They made it easy for me to do my first shelf…read morewash dog bath A very clean facility The only thing I would change was the shampoo you use. It doesn't suds up so I couldn't tell exactly where I had covered or not. I felt I used way too much shampoo to compensate. Then definitely way too much water being sure my dog had the soap all washed off. I will definitely go again.

I recently tried Heidi Groom for the first time (after not being impressed by a different local…read moregroomer) and was SO GLAD I did! First off, her adorable grooming salon is located in her own personal she shed and looks and smells amazing when you walk in. She and her assistant only work with your dog(s) at any given time which means your pups do not go into crates while they wait, and they get lots and lots of personal love and attention. I am SO HAPPY that we found Heidi Groom, she is incredibly friendly, treats your dog(s) like they're her own, and takes the time to get to know your pup so they are comfortable and content during their experience. I would HIGHLY HIGHLY recommend! We have found our new, permanent groomer. :)

Love Debbie!! she always does a great job grooming my dogs. You can tell she truly loves the dogs…read more she is so personable. I like that my dogs are the only ones there at a time. I would highly recommend her!