Really cool place to wash your dogs! This is my first time washing my own dog in a place like this…read moreand once they showed me how to use the shampoo and conditioner. It was very easy although very splashy! Fun!

What an amazing experience! We are traveling and needed a pet wash for our lab. We did the…read moreself-wash and it was wonderful! The owner and staff were extremely helpful. This location is clean and the staff are amazing! Thank you soooo much! I wish every state had one of these! Pawrents of the Big Red Lab from AL

I love this place for my dogs. They take extra special care of the dogs and they have lots of…read moreactivities for the dogs to do. I love how they have themed activities. The boarding of dogs is great. The staff is awesome. You can tell they love what they do. This is why I trust Our Dog House with Maxx and Bo

A multi-page application and my ID so I can be considered for a grooming appointment for my dog?…read moreSeriously?! Yes, they're serious. I cannot imagine what these people have experienced that prompts this kind of friction for new customer onboarding. But it's simply not worth this kind of hassle.

Review update - my cat seemed sore after her visit for a few days. The small cage is not what I…read morewould recommend, it was the only one available when I booked it - that's the reason for four stars because other than that, they were friendly and easy to work with. I left a review on google with this feedback and the business replied that I left a 5 star review on Yelp so I'm updating it. Not a great response in my opinion!

Always use the boarding for my dog and today I waited 15 mins to even talk to someone. Then on top…read moreof that it took them about 10 mins to bring him out. I don't know why it would take almost 30 mins to pickup your dog. Will not be coming back it's dirty, unorganized, and overpriced.

My pup's been groomed by Rhea for over a year now. She's always on time, quick, and does an amazing…read morejob with my dog. Not only does my dog look absolutely adorable every time, but she's never injured, which is the most important thing to me. Also, it's super convenient to have this fantastic groom done while I stay at home, not worried about my dog sitting in a crate for hours waiting to get groomed. Also, Rhea is super popular, so if you need to cancel or reschedule, do it ASAP, so you can possibly get an appointment that works for you and you're respectful of Rhea's time.

We recently bought a vacation home in the flower mound community. It was very important to us to…read morefind an extremely skilled groomer to maintain our bichons long haircut. After scrolling though pages of sub par haircuts from other groomers we started to get worried, then by the grace of God we landed on Rheas website, not only is she EXTREMELY TALENTED, She was on time and exceptionally professional. You will definitely be our groomer the 6 months we stay in our vacation home! Thank you again, Rhea, for taking the best care of Emily.

My dog was treated like a princess and came out with a fabulous summer grooming! The tech was so…read morekind and gave her special attention including a photo op.

My dogs eye was stabbed, I realized it on a Sunday. Her grooming appointment was on friday. They…read moresaid it must of happened at home. I have no proof. But when she came home friday she was all standoffish, didn't want to eat.I thought she was just upset.Cause I dropped her off at the groomers. Owner would not let me see camera footage even though they record everything.

We recently moved our dog from Philadelphia to Texas, and finding a new daycare was a little…read morenerve-racking. The team at The Dog Stop in Argyle made the transition so easy. Everyone was incredibly kind and welcoming, and it was obvious they genuinely care about the dogs in their care. The best part was seeing how happy and comfortable our dog was when we picked her up. That told us everything we needed to know. We're so grateful to have found such a wonderful place and highly recommend The Dog Stop to anyone looking for a caring, professional team for their baby!

The best. Our Frenchie has anxiety and she does very well here either boarding or day care. We love…read morethe caregivers, we love the facility. We especially love the doggie cams.

We love this vet office! The staff is amazing and so caring. When we first adopted our dog, they…read moregot her in right away & checked her out for us. Dr. Cordero took the time to listen to our concerns & love on our pup. She also encouraged us to consider pet insurance due to the large size of our dog. We felt like she put our needs before just making money for her office.

Over the past 25 years of owning pets and working with multiple veterinary offices, this was easily…read morethe worst level of customer service I've encountered, and it's not even close. The issue stemmed from a simple and reasonable request. I had an unused prepaid service from the prior year for my pets' physicals. The service was never used and therefore cost the practice nothing. I requested that it simply be applied as a credit toward the same service this year and even offered to pay any difference in pricing. I also provided a legitimate and provable explanation as to why the service was not used at the time. Instead of being accommodating or even attempting to work toward a reasonable solution, the office was rigid, ununderstanding, and ultimately unpleasant in their responses. There was no effort to consider the situation beyond a strict, one-dimensional policy approach, showing an inability to apply basic judgment or common sense. After raising the issue, I received a phone call from a member of the receptionist team whose tone was condescending and dismissive. I was told they were not willing to work with me and that their position would not change. Shortly after that call, I received a brief follow-up email stating that my account had been inactivated, my pets' upcoming appointments had been canceled, and that I would need to find a new veterinarian. This was done without my request or agreement. Communication overall was abrupt and unprofessional, with no accountability or willingness to resolve the issue. The experience left a clear impression of a facility that prioritizes money over customer service, reasonable accommodation, and good business practice. The owner, whom I requested call me, would not. Again, pointing at poor service. To be fair, the office itself is very nice, the location is convenient, and parking is adequate. Scheduling appointments has always been easy, and their email and text reminders are helpful, so in that part of the business, they are doing something right. However, none of that makes up for poor communication, inflexibility, and a lack of professionalism. The inability to think beyond a rigid, one-dimensional approach also gives me pause when dealing with medical professionals who are often called upon to think more broadly and problem-solve complex issues that can be challenging to diagnose. I would strongly recommend looking elsewhere if you value responsive, thoughtful, and client-focused service.

You can walk in with your dog and they will come right to you and clip their nails. They work on…read moretips only so I usually $10-$20 but they're grateful for anything.

I really like this place! Friendly helpful staff. They made it easy for me to do my first shelf…read morewash dog bath A very clean facility The only thing I would change was the shampoo you use. It doesn't suds up so I couldn't tell exactly where I had covered or not. I felt I used way too much shampoo to compensate. Then definitely way too much water being sure my dog had the soap all washed off. I will definitely go again.

I recently tried Heidi Groom for the first time (after not being impressed by a different local…read moregroomer) and was SO GLAD I did! First off, her adorable grooming salon is located in her own personal she shed and looks and smells amazing when you walk in. She and her assistant only work with your dog(s) at any given time which means your pups do not go into crates while they wait, and they get lots and lots of personal love and attention. I am SO HAPPY that we found Heidi Groom, she is incredibly friendly, treats your dog(s) like they're her own, and takes the time to get to know your pup so they are comfortable and content during their experience. I would HIGHLY HIGHLY recommend! We have found our new, permanent groomer. :)

Such an incredible experience! It was our golden retrievers only second time to be groomed, and…read moreshe loved every minute. She's been strutting around since we left!