I will never go back horrible customer service. I had been going there since they open. I had…read morealmost 3 full cards of prior service and they refused to combine the cards. At no time when I originally got the 3 cards was I advised of this. And the owner who I have gone to since day one tries to tell me the owner won't let them. Ma'am you are the owner!

Love this place and the ladies there! So soft spoken and sweet and caring. They do all types of…read moreservices. I don't go anywhere else for my brow threading. They shape my brows the way I want!

I walked in and was greeted immediately with essentially no wait since no one else was there. The…read morewhole process took less than 10 minutes and was quick and efficient. I asked for eyebrow and upper lip threading and just asked them to clean up my eyebrows and retain the shape. With a little bit of chit chat I was already on my way and paid $13 for the service without tip.

Miracle eyebrow is only 8 mins away from my house so it's super convenient for me to hit this place…read moreup. I never have to wait at this place, I'm able to walk in and get my eyebrows done. I've never done any other services there but my eyebrows are always on point walking out of there. 14$ for a thread isn't too bad, but it's cheaper with cash.

THE SWEETEST LADIES EVER! they're a small business which i love and they genuinely care about you &…read morewhat you need done. they all love their jobs and the place is so clean and cute inside! 10/10 recommend over any big chain salon, these ladies are AMAZING :)))

This spot could easily be renamed: "Alvera Body Wrap & Wellness Spa-aaah!"…read more Excellent firm pressure massage by Karen. Great, relaxing vibe and she's very responsive to... well, everything. You want the table a little warmer/ cooler? Got it. Want to lighten the pressure in certain areas? Sure, no problem! Curious about how 'x' pain connects to 'y' limb? You'll get an accurate, thoughtful response. Lights lower, music softer? She's on it. No stress added that I arrived a couple minutes late. She apparently had time, so she tacked those couple minutes on to the end and I got as many minutes as I actually paid for - that's always super appreciated! It would be nice if the room was a little more soundproofed or located further back in the building away from the road; I could hear lunch hour traffic rushing by on the street about 20 yd away. But other than that, this was a great massage, and I've had plenty over the decades. A lot of therapists these days slop through the motions, but Karen really has a pinpoint, accurate understanding of the human body and I give her full props for 90 minutes of targeted, firm pressure body work. Me having slightly arthritic hands, I greatly appreciate her stamina! I left the appointment, amazed with an amount of flexibility in my neck and shoulders I haven't felt in probably 10 years. My 82 yo mom loves it here, too. There's a plethora of skilled service providers and lots of face, body, general wellness treatments to choose from.

Gifted a massage to my husband for his birthday. He said the service was absolutely excellent! The…read moreplace had a great ambience to it very relaxing. I look forward to going back another time for treatment myself.

Excellent skill and very inexpensive! Eyebrows and upper lip…read morethreading Polite, professional people, clean appearance, and quick!

I paid for lash extensions and henna. My henna is not centered, and I let that go. But what I will…read morenot let go is the fact that my lashes did not last even 10hrs. I took a shower and brushed my lashes and they began to fall out. I called about a refund and they hung up on me the first time. After that I called again and spoke with someone and they told me that if I want a refund I'll have to wait to speak with the manager who is out of the country right now. And then when I asked if there is another way I can speak with them, they hung up on me again. I'm not the type to cause problems, even the fact that I didn't say anything about the henna when I was there was me trying to give people grace, but when you hang up on me twice and ignore my calls, that's where I draw the line. Good luck with them if you get service here!

They did a fabulous job. I admit, I was skeptical with it being in the mall (eastland mall at that)…read moreand them not being of Indian/Pakistani descent (I know, racist much?!) but they did a bang up job. I'll be back!!

Im so upset with my extremely thin eyebrows. I came in with full overgrown eyebrows... perfect for…read morea full arch. Instead left with thin lines. Now i have to waste more money getting product to fill them in. Never again. So pissed off!

While traveling for work I needed a fill on my nails. Yall this place was so good I went back for a…read morepedicure a few days after my mani. Izzy is da bomb! The place is super cozy, and obviously meticulously cleaned.

Amazing nail work!!! When I'm in town from Cle and need my nails done, no other place to go!read more

Color didn't cover my gray hairs, stylist said she would fix it and I never got another response…read morefrom her.

It makes me very sad to write this review as I LOVED coming here. This would have been my 3rd time…read morecoming here for a hair cut/brow wax and I was so excited. I went online a week prior to my appointment date and scheduled my appointment for the first available stylist. The day of my appointment I received a text from the stylist doing my hair that her grandfather was ill and she would be unavailable for our appointment and requested we rescheduled. I informed her that I work all day the following day and then would be leaving for a trip the day after that(reason I wanted to get my hair done). I asked if there was any other stylist available to do my hair to which she said yes and scheduled me with them. Less than 3 hours later I receive another text from the new stylist stating that she saw I tried to schedule for this evening and there must have been a mistake because she does not have enough time in her schedule and that my appointment will be cancelled. I replied back to her with the screenshot conversation with the previous stylist that had scheduled me with her to explain the situation and again asked if anyone else would be available this evening to cut my hair. She then replies that she understood and that if I came in with clean dry hair that she could do me but not enough time to wash my hair. Normally as I would not be bothered by this I am quite annoyed with everything that as already taken place and because the times I came in prior was during covid and they were not washing hair but still changing the full price as if the full service was completed. That never bother me because again I understand covid but now and after this cancelling on me its quite annoying. To top of the last reason why I am done with this place is because they have done something to the similar nature to my mother. At the beginning of April 2022 my mother was getting ready to go into the hospital for a bone marrow transplant and would be receiving chemotherapy and losing her hair. She has always had long really curly hair and she wanted to go to a salon that understood how to work with hair like hers and was also covid friendly due to her being immune compromised(she wanted it shorted so it wasnt so dramatic when falling out.) I told her about west oak and how I LOVED it there and all the stylist were great and would take great care of her and they are also covid friendly by only allowing a certain amount of customers in the building and not allowing customers to bring guests with them; as well as mask options. She was so excited and immediately hopped online to schedule an appointment. However she noticed she would need to enter credit card information for cancelation policies; where she normally would have no issues with this and would just schedule she became concerned that given her condition she could have to go to the hospital at any moment for blood, platelets etc. Because of this she did not feel comfortable scheduling, became discouraged and ultimately did not schedule and refused to allow me to use my card information. I felt awful and really wanted to help her make this happen so I hopped on facebook and message the west oak salon facebook page explaining our situation and asked if there was anyway to help work with us. Someone replied and was more than happy to help and scheduled my mom manually for us so no card information was needed. She received a text confirming her appointment and even a reminder. HOWEVER the day of her appointment she shows up and NO ONE has ANY knowledge of her appointment and made her reschedule to a different day. THERE IS NO COMMUNATION IN THIS PLACE BETWEEN EMPLOYEES!!!