The service we received was appalling. We bought a new unit and we are now without ac for the second time in 2 weeks. They replaced one ac and it is now not working. Was told the unit is working but it's 95 in the coach. That's not what you except from a new team or a service department. The list goes on with tire pressures wrong, no air extensions on duel tires, mud flap destroyed, with no answer as to why it's on the front of the tire, no instructions given on the Mercedes chassis. I won't be returning to this dealer. read more

Holiday World - Mud flap condition when we picked up unit 4 weeks ago on front of tire. No explanation - RV Dealers Near Me - Katy, Texas

Boy do I wish I had read reviews before purchasing my 2022 Cougar in September 2022! I bought new as we were going to be newbie full time RVers and I wanted something in good shape with a service department to fall back on if we needed help with repairs. They gave us a quick walk through when we bought the rig but it was nowhere near what we needed to even operate it. when asked what maintenance we would need to do they just told us to make sure we lubed the seals. Any time we have tried to get repairs done it has been a hassle unless I take the rig there and refuse to leave until it's done. When the locks were drilled while it was in storage I tried to have these guys fix it. There was a drill hole in the door. They used a glob of clear silicone to fill the hole and charged me $75! Attempts to contact the service department were unanswered. The rig itself is garbage. We ended up not living in it full time so it has fewer than 100 miles on it and we've only used it a couple times. Each time we use it something else breaks. We are not hard on it. I've told everyone I know not to shop at this place. read more

Holiday World - "Repaired" damage to door - RV Dealers Near Me - Katy, Texas

We have been shopping for a new RV for a couple months, we had stopped in and met with a salesman by the name of Mark, at the Willis location. From the get go, we had a bad experience. While he was out showing us various campers, he decided to take a phone call, and was on the phone, no less than 20 minutes. He then didn't want to show us anymore and went back inside. He told us that he had to get something done for another customer, (WE were the customer in front of him. not the phone) SO, we left, and continued our search. Once we found the model we wanted, I reached out to Mark once again via text on 4/22/2024. I asked him for his price and availability on the grand design model we wanted to purchase. Since Holiday world is our local dealer for Grand design, we were hoping to buy from them, even though my gut was telling me different. after many questions, he sent me a price quote that looked like a whole bunch of chick scratch to say the least. It was a bunch of numbers and a bunch of scratched out, marked out numbers. I could not even decipher what the price was without having my wife decipher it. Totally unprofessional! After this, I sent him a message saying thank you, and that we had found the exact unit for much less at another dealer, and that the almost $4000 upcharge fee was not something we would have needed. I still don't understand why they tried putting that fee in there, with NO explanation. Well, I received a text message from salesman MARK at 4:29AM on 4/23/2024!!!! yes-- 4:29 AM-- Now I work nights, so it wasn't a big deal as I was awake, what was alarming was the message that reads EXACTLY AS FOLLOWS - AND I QUOTE - ( I HAVE THE PROOF) "WTF. Do you treat all humans like this?" I WAS BEYOND MAD! This is who you have representing your company. ??? I was respectful and let him know we would be purchasing elsewhere, and he immediately flipped out! Had one of my employees ever treated a customer like this, they would be fired on the spot. I will NEVER even step foot in, mention or refer anyone to Holiday World RV... I will actually post reviews on this experience. I hope this review makes it up to corporate. I welcome a phone call or email! Id be happy to show the proof on my phone, from our first interaction starting a month ago. I wish i could give this business NEGATIVE stars! read more

EXTREMELY DISAPPOINTED!! Service department employee did NOT give me an estimate on the damage to my trailer as promised. He told me he would have the estimate finished the following day after I spoke with him over the phone. He not only did NOT complete the estimate HE HAD THE DAY OFF. I left him a message and he did NOT return my call. I called him back the day he returned to work and he again promised an estimate and told me the manager had it - - - but neither he nor the manager called me back or sent an estimate in to my insurance. My experience with Holiday World Willis has cemented my resolve to NEVER patronize this business at this location or any other location, ever. This Service Department employee showed no integrity and zero professionalism. read more

2022 keystone hideout. Supposedly brand new but it must've had some miles on it. Drove it 10 miles down the road to my house. Slide starts leaking and water gets inside. Door won't shut correctly without slamming it. Some pipe is leaking under the rv because water is building up on top of the little protective thing under the rv. Definitely not buying or going here again. And they supposedly checked all of these things too! Yea right. 0 out of 5 stars if I could read more

Holiday World Willis has had my new RV for 6 Weeks... I had it ONLY 2 hours, I have already paid my first note on it and it has never made it to my home. Holiday World Willis has the worst service department ever, from my salesman Floyd (Fish) saying it's not his job to help with the service department, to Cameron (service Manager) who has told us numerous times it's ready to be told the next day it's not, to Tom (Manager) who got involved but STILL NOT FIXED. DO NOT USE HOLIDAY WORLD OF WILLIS... Not a happy camper read more

The service department has to be the worse one on the planet. They don't ever call you back, never order the parts. They broke my TV when they replaced the AC and said that they didn't do it. They break more things than they fix. I would never buy another RV from them if my life depended on it. I read more

What was supposed to be a week repair turned into 101 days. 3very minor repairs and a recall. Never an answer for anything. Service manager showed no concern, practically called me a liar and blamed everything on the factory. I called the factory and was told several times that parts had been sent to them. Parts manager would not return calls. I finally left and still never received a couple of parts that were ordered. Service manager and parts manager even tried to tell me those parts were never on my camper,2021 keystone bullet crossfire. I sent pictures from the factory showing these parts belong on my camper. The service and parts department are an experience I hope to never experience again. It was a nightmare. I am a retired Mimi, my camper was under one year old and I missed spring break, easter, memorial day and summer with my grandchildren, not to mention I lived in my camper and had to make arrangements last but not least, I was accused of ruining my entire braking system and they would not repair them. Never once have my brakes made any noise or failed me. Now being checked out by a reputable company. If you go here Good Luck. Hope your visit is less than 101 Days Delilah Henderson read more

My husband just got home from spending a whole day at holiday world. We were trying to trade our fifth wheel for a new one last weekend we had looked and had a very good experience worked a deal. Today it's like everything fell apart there were many issues with the new camper we were trying to get had a bunch of issues and many things broken. The salesman tried pressuring and guilt tripping my husband into going through with the deal with bad camper and got mad when he said no. They said it would be 2-3 weeks to repair everything we have nowhere to stay since we moved everything out of our old camper. This is absolutely ridiculous they didn't check these issues before it was on the lot. We have a newborn and no place to stay as well as wasting our time. read more

1 Star is very generous - I recommend you avoid Holiday World at all cost!  We have taken our brand new 2021 Pace Arrow in for warranty service two times and both times have left with more issues that we started with.  Holiday World takes NO responsibility for the damage done or the shoddy repair work.  The service manager, Cameron, is extremely unprofessional and dishonest.  We are now having to make a trip the the manufacturer's facility in Indiana, at our expense, to have the damage done at Holiday World repaired correctly.  Don't make the same mistake we did - Stay away from Holiday World!!!  We even filed a complaint with the better business bureau (they do already have a score of F) which they didn't even respond to. read more

My husband and I purchased a fifth wheel Memorial Day weekend. From the day we showed up for our appt. to sign the sales/closing docs it has been one nightmare after another. I took time off from work to sign the papers and upon arrival was told the appointment wasn't till the following week. When we showed them the paperwork that had the date and time, they came clean and said our finance person had been in an accident. They turned us over to another person. We were told we could not inspect the unit to confirm everything that was spotted at time of putting the down payment down had been repaired, and you guessed it nothing had been done. They claimed they had just put the coating on that we paid an extra $3000 for which could not be true as it had dried on bird poo when we did the inspection. Thank goodness we had video tapped while in the rig with the salesman to prove the additional damage we found while doing the walk through. The refrigerator did not work, radio front broken off, tail light n/w, a/c vent in bedroom ceiling missing, kit. counter top chipped, micro wave scratched on inside. We left the RV there and were promised that it would all be taken care of. One month later, we still had not taken delivery of our NEW RV. With plans for the fourth of July, they offered to reimburse us if we wanted to go buy a college frig. My husband was livid that we had just spent $100,000 on an RV and they wanted us to put a tiny frig. in it for four days of food. After calling the manufacturer they managed to put a new refrigerator in for us to take the trip. Nothing else had been replaced or repaired. Still waiting for the "parts" to come in, I received a call in August asking if I had our RV as they could not locate it on their lot. He was relieved to here we had it in storage still waiting for the parts. We finally got fed up and went into the service dept. in September and was told by the manager that they switched computer software and that our ticket had been closed out as done and they would need to re-order the parts. The sales manager then turned to my wife and scolded her for being so upset since "people do make mistakes". We got a call the second week of October (remember we bought this in June) stating the parts were in and to bring it in at our convenience. My husband showed up today Oct. 18th and was told not only did we need an appointment but.....you guessed it the microwave was not in and would need to be ordered. Both the store manager and the service manager wouldn't even look my husband in the eye, instead turned to avoid him. I have never in my life been given such horrible service. When people comment on how nice our RV is and ask where we bought it we have and will always tell them to never, ever buy from Holiday World in Willis. read more

Horrible service department. Owned a Leprechaun RV and after 2 1/2 years nothing was fixed. Warped door never replaced. Stripping outside never fixed. Fridge door had to be lifted to open. Never fixed. Took forever to get appointment! Run away don't walk! read more

I bought a 2017 Montana here. They talked me into the extended warranty. I would list the problems I have had but they don't give me enough space. My warranty expired so I contacted a mobile repair. The AC which was installed after a roof repair by HW is still leaking. After taking it back twice they could not fix the leak. It is being fixed now. The front jack was in three times. They put a screw where it would not ground properly and had to be fixed. In my experience I have had more than 12 things wrong with my Montana. From my service records almost every repair had to be redone by HW. The ones above were never fixed. Don't buy here or go here for repairs. Also in the first week after purchase the water heater leaked. HW had it in and said they could not find a leak. On the way to Michigan it leaked and damaged the faux wood. I got to Michigan and again a mobile tech found it in about 5 minutes. Enough said. read more

We purchased a surge protector in August from these folks. It didn't work from day 1. We had a licensed electrician look at the product and tell us it was defective. Sent it back to get a replacement or refund. We called a month later and they had done NOTHING! They said their guy checked it out and it worked just fine. We had to ASK them to return the product to us!!! We did not get a phone call, email, or letter from them AT ALL!!! So PLEASE NEVER BUY from these crooks!!!! read more

Go to Milstead for service In Conroe. They accept most warrantsy. They return your calls.

Do not purchase an RV/Trailer from this so called local dealership!!! After signing and putting a down payment on trailer I was bamboozled. Both the sales rep Jimmy and his manager told me I was approved for the trailer and that all they were going to do is shop it around to get me the best deal. I told them is this 100 percent because I was going to have to go out and buy a bigger SUV in order to tow the trailer but if I was not going to get the trailer there was no reason for me to get a new SUV. They of course told me 100 percent and said we would not tell you this and if we were not sure. Within a few days I bought a new Chevy Tahoe to pull the new trailer. Then all of a sudden they wouldn't return my calls then they started to ask me about other models that were used maybe I would like. I of course told them no that I signed for the model I wanted. After weeks of not picking up my calls I get a call from the guy in finance asking for my card number because they were refunding my deposit. I asked what are you talking about and he then said I was not approved any longer and pushed for the number. I was in the hospital at the time so I did not have the strength to deal with it so allowed them to refund it. Not only did I buy a new car I didn't need they did not have enough respect to apologize. This was the horror story or all horror stories you hear from dealerships. The saddest part is the stood behind the small town values and brought it up my times but this was not how you would treat your worst enemy. DO NOT WASTE Your time purchasing from here!!! read more

We had an appointment for a repair on our C Class. After three weeks they call and say our RV is fixed, when my husband went to pick it up they repaired something that wasn't even broken!!! When my husband pointed that out to the service manager his comment was will get it right into the shop. It's now 4 1/2 weeks later and we still DON'T have our rv repaired. This is absolutely unacceptable!!! Again, we had an appointment 4 1/2 weeks ago read more

High pressure salesman and the service / parts dept. are no help at all. Looks like they are more interested in selling you a trailer but no help fixing the junk after you buy it. I told my salesman he was priced higher then all the other places I had been. His comment was "someone has to pay for all this concrete". Not impressed with this place at all. Buyers beware. I could care less if the trailers are parked on rock,dirt , or concrete. I just want a knowledgeable salesperson that wants to help and not tell me what I need or want. Also a service dept. that can answer my questions. read more

Holiday World - RV Dealers Near Me - Katy, Texas

Will someone please answer the phone is the service department??? I would give these guys 5 stars if I could just talk to my Service Adviser. All calls go to voice mail and calls are not returned. They seem to do good work, my camper was repaired as promised but good luck on getting a call from them when it's ready. I had to keep calling and finally got someone to answer the phone. They could learn a little from Toppers in Waller, you get to speak to a live person every time. read more

I have waited to post my review but now I will. The sells department 4 stars and good help fair deal but not great. Finance department 5 stars. walk around lady Terri sold me over a 1,000 dollars extra that I could have gotten cheaper but she educated me which was priceless 5 stars. I bought my trailer in March and the table was broke. It was ordered after 2 months and several phone calls Terri was the only one that told me it was in and I drove there with my table for the exchange and the new one was damaged, and they did not order the brackets. So the head guy comes out and tells me that they will reorder and it wont take a month. After over a month I stop in because I lost Terri's number and after 45 minuets he tells me it is not come in. I got Terri's number from him and she tells me that it has come in with the brackets and she will have the service man call me to schedule a time to transfer the hardware from one to the other. She tells him what is going on and he calls the next week and ask if I wanted to pick it up. I explained that it was warranty work and the hardware had to be exchanged, so I scheduled two weeks later to get it done. I was asked 3 different times if I wanted to pick it up and in the end thank the lord that Terri was in the back and showed him the brackets were at the computer that he was setting at that she told him the day before. Bottom line Ordering Dept just does that has no clue if it comes in or not. Service Department should be renamed lack of service department. I got my table August 1st and had to knock it down with my hand, so I give them 3 stars. My advice is before you finance or sign the check do the walk around and get the repairs done, they have your $1000 earnest money then you will have more than one person in you corner. Oh and Terri that LADY is 10 stars. Troy Doolan read more

Don't walk, run!! Sales did their job and then it goes to service for make ready. Horrible... Then it goes in for service because Keystone isn't great either. Literally had to drive to the shop to talk to a person nearly every time. No one answers, leave multiple messages with no return call ever... Gerald is the only one there worth killing in the whole department. The "service" manager is the most unprofessional, liar I've ever met and it shows in the performance and attitude in the employees. Kept my brand new unit for over 5 months and the work was, at best, sub par. Customer service and communication is not even an option with these folks. You are better off paying a reliable shop than taking anything here, even for warranty work. read more

I bought a new Grand Design Solitude from this dealership. Everything went great until they delivered the unit with a damaged dining chair. Now they will not take responsibility for it and have it replaced. My initial experience with their warranty and service department has been poor at best. read more

Just bought a Montana and love it. Corey Wilson was our saleman and he was great at answering all of our questions without pressuring us! Our walk thru with Richard was great too, he explained every feature of the trailer and how to use it. Would buy here again! Jane read more

Beyond Horrible! I bought a 2108 Keystone, Sprinter, and found out yesterday, when i traded my sprinter at the best TV dealer on the planet, Campeing World, how bad Holiday World and Floyd "The Fisherman" Fowler, screwed me over by charging almost full MSRP on my camper, not to mention charging me $1100 for a $600 hitch that he told me was gonna be thrown in free as part of the deal. After speaking with the manager about this issue the manager sided with the salesman. Their motto must be the "Salesman is always right and the customer is an idiot." These people are crooks. The salesman claims to be a war vet but doesn't treat people they way a Veteran should by ripping them off so he can line his pockets. I'm a war vet and would never do this. read more

Beware. Beware. Beware. Unethical business practices in my opinion. First, be aware that ANY money you put down for deposit will be kept as "liquidated damages" in their contract if you don't complete the transaction. Secondly, they will "shop" your credit to multiple banks without your authorization. This means multiple hits to your credit report. Very, very unscrupulous. Avoid. Avoid. Avoid. read more

Beware on this guy's!!! I was trying to buy a RV on mesquite Tx everything was good to one point they asked for money to hold the rv that I was interesting...they hold $1,500 from my credit card, A day later I decide not buy there. So I ask for my money back...they try to keep my money Chad Wilson business manager told me, sorry but we cannot give u your money back...for 15 day I call everyday and my banker fight for me...NOT HAPPY WITH THIS RV dealear was terrible time... read more

Thanks for the heads up , and hers another Tip Do not buy from Toppers RV owner Larry Truott could care less how his Sale person treat customers!! DONT BUY FROM TOPPERS RV IN WALLER You"lol been warned read more

Called service department in Oct 2020 for service before manufacturers warranty ended was told by service advisor they could't take anymore units in and next availability was Dec10 2020. Unit went in because furrion wifi compatible antenna wouldn't hold the tv channels once scan was ran. Replacement antenna is not wifi compatible. So now I'm being told for $1,350.00 out of pocket expense they can replace they replacement antenna which they installed. Extended warranty useless because it considered an upgrade for original equipment. And by the way , our rv set at Willis facility till 13 Feb 2021 without little or no status udates till someone for Katie facility saw my post on yelp and got involved. So my last resort is a big sign on rv going the road wherever we go about Holiday Wold. read more

Stay away! We full time RV. My husbands brother is very and lives 12 hours away. We needed our oil changed and made an appointment 3 days ago at Holiday World for an oil change. We arrived on time for our appointment, actually 15 minutes early. Went to the service department to drop off the keys and the service manager told us it would be at least 2 hours before they could even get us in to change the oil. Why did we make an appointment? Now we are on the road again in our RV and we need our oil changed. Thanks to Holiday World that is not happening. read more

I purchased a travel trailer a few months ago from Holiday World in League City and had it sent to Holiday World in Willis. Before the sale, everyone was helpful, afterwards it was a different story. Being a new RV owner, I purchased the extended warranty. The finance person in Willis told us the warranty would cover towing any vehicle to any service location no matter what the mileage was (first lie) and that it would take care of getting me to the first of the line to get problems fixed (second lie) The first time a problem comes up is that the electric tongue jack stopped working while we are getting ready to leave to Austin. We went by the store and all I wanted was the jack handle to manually work the jack for now. They don't carry that part. They could order it but that doesn't help me as I'm trying to leave. Then I asked about getting the jack fixed and they said they couldn't do that quickly either. It would require ordering parts as well. It doesn't take a rocket scientist to figure out if it doesn't work, replace it. He said when I get to Austin, I can check with the network there.The nearest one is an HOUR away. Holiday World's customer service leaves a lot to be desired and their extended warranty is WORTHLESS. read more

I agree with most other folks here who claim that the service is bad, they won't answer phones. They are rude and customer service is the last thing they care about. it IS high pressure new sales and they DO NOT care what you want. Let me explain in detail. My wife and I have decided to start looking at Class A motorhomes since we have been talking for years about getting into an RV. After so much online research and talking to people, we decide to start looking at the used market. We started with a reputable Rv dealer on the near North side of Houston. Great experience and no pressure today. We then drive up to Willis to Holiday World instead of trekking al the way out to Katy. We walk in and a young girl behind the counter asks literally, "what do you want?" We inform her that we would like to talk to someone about used recent model Class A RV's. She ask the first salesman and he walks past. She asks a second younger salesman and he says he can't help. She asks a somewhat older gentleman and he said he will find someone. After a couple of minutes he comes back and says to us, I guess I can help you. We inform him that we are looking for a 2007 - 2010 Class A motorhome and would like to look at a couple. He says well come back to my office. I ask him again if they have used Class A's in stock. He says, "why do you want a used one?" I told him because "That is what we have decided on, besides, I do not want to take to depreciation hit of a new one." He asks again, "why, I think a new one would be better suited." I say again, "we would like to look at your used motorhomes, Class A." The last straw was when he says, "well, that's wrong and backwards of what most people do that!" At that point, i felt insulted and it was obvious, we were not going to have a good experience. I turned to my wife and said, "come on, let's go." We walked out and it did not seem to phase anyone there. I will not go back and my advice is, do not even waste your time!!!!!!!!!! read more

The worst service department ever... They have a contract that makes them the only people that work on the Rv they sell in a hundred mile radius... And the are the worst. They lie to the customer and the factory ... If you can find the same Rv some where else ... Buy it there! read more

We bought a brand new Travel Trailer at Holiday World. We also bought the extended warranty. A couple of months later, we called to schedule service. Well, it took months of me calling and leaving messages but never got a returned call. The times I managed to speak to the service manager, I got excuse after excuse of when all parts would be in. He told so many lies that I had to start recording phone conversations. I complained to his boss but got much of the same. When the conversation turned belligerent I mentioned I was, and had been, recording our conversations. Tone changed. Sometime after that, I was told the service manager was no longer employed there. It still took a couple more months before we finally got SOME of our service issues taken care of before the manufacturer warranty expired. I cancelled my extended warranty as I new I would not want to deal with Holiday World ever again. HW focuses on SELLING and does NOT give a hoot about customer satisfaction. read more

Called everyday this week and there is no answer! Trying to get our Newmar serviced for annual Maintenance and recalls. Not happy!!!

My husband and I purchased our brand new Keystone on a Saturday. We took it out the following week. we went out for the day, and came home to the A/C not working. Called Holiday World and brought it in the next day for service. They have had it for 3 weeks. Every time we call service they say they are waiting for approval to do the warranty work. What kind of response is that???? The trailer is brand new and under warranty and you have to wait for approval??!!!! Service here SUCKS!!! Our salesman Dan was incredible and I would recommend him, but if I knew service was going to be this bad, I would have went next door to Ron Hoover and gave them opportunity for my business. I have seriously considered contacting the Attorney Generals office to file a complaint. I should have paid closer attention to the customer that was picking up his trailer that was being serviced when he warned us about their service. read more

My wife and I bought a 2015 Outback 312BH Travel Trailer from Holiday World in Willis TX last March 2015; we paid $36,956.77 with an extended warranty. It's been exactly 1 year, and today we were back thinking about buying a used RV. However they told us that the Travel Trailer is now worth less than $22K wholesale. Now we have only had this trailer out 2 times since we bought it and it is already depreciated by over $14,000. I had looked up our Travel Trailer on NADA which had the average retail value at $29.500 so I expected to be a bit upside down and finance in the difference, I was thinking $5K to $7K. But when I explained this and its rapid depreciation to Robert the Finance Manager, he said that he was doing me a favor to even offer $22,000 that it's really not even worth that. He was only offering that to keep us as a customer and earn future business. But that if I went anywhere else I would never even get that. Now I know that other RV dealerships are selling my exact same Travel Trailer used for $27k - $32K and the sales guy admitted that they would sell it for that as well. So I knew they could come up on the $22k offer a little bit and still make a few grand. Not to mention that they were about to sell me another RV and make even more money. So what I was expecting them to say was something like - "listen you're a bit upside down, but let us give you the max we can and still make a little for our trouble. So we'll give you "X" and come down on the used RV to "X" in order to help you out as a loyal customer and soften the blow of the depreciation". Now I'm not an idiot, I have had many RV's and I know they depreciate badly over the first few years and I was willing to pay a price for that. I also know that there was a deal to be made here, where we both could have walked away feeling good. They make money and I would have felt they feel my pain. But instead Robert made me feel like I wasn't worth his time, but he'd do me this favor. What a nice guy, good luck with that repeat business! read more

Terrible service department. We purchased a 2018 Keystone Sprinter 26RB from this location. On route to our first destination the black tank valve handle came off. We took the unit back in to have the handle replaced and asked them to drain the black tank. They did not drain it and it baked in the sun until the next time we used it. It would not drain because it was clogged up. We ended up taking it to the League City Holiday World location for repair because we did not trust the Willis location. They fixed it. Steer clear. read more

Stopped in today to look at 5th wheel travel trailer and was fortunate enough to be greeted by Will Ferguson. Will was knowledgeable and not your typical salesperson at all. Fun, informative and very helpful! If we decide to buy, he will be the person we go to! read more

WARRANTY DEPARTMENT SERVICE NEEDS IMPROVEMENT - was told they were going to have our RV for a few weeks, well that turned into months - come to FINALLY pick it up and IT STILL ISNT FIXED? WTH? Excuses are all I'm hearing and now we're without our RV again! Please explain to me the point of buying the $9k Etended Warranty? Money wasted! read more

Is there a way to give these idiots zero stars? After getting poor service at the Katy location, I switched to Willis for the first major repair that should be covered under the extended warranty. My driver side slideout got stuck in the "out" position and I had to manually crank it in. This resets the stops, so I simply took it in to get the stops reprogrammed and to find out what was wrong with the slideout. First problem--it took me 2 weeks to get an appointment to bring it in. Second problem--after 2 weeks, still no call as to what the problem was. After reaching the service manager, I was told that it was a board problem and they would have to order it. I asked to make sure it was covered under the expensive extended warranty. His reponse--"it should be." No kidding! Many other calls with no response--either left a message and no callback or direct to voicemail with the same result. After 45 days, I reached the service manager who said the RV was finished, but they were working on something with the extended warranty people and he would call me back Friday. After no call back on Friday (what a surprise) I called on Monday and got someone who said it looked done and started reading down the list of items fixed. Among those was a "replace batteries". I had replaced the cabin and coach batteries (all of them) 3 weeks before taking it in with new Interstate batteries. Again, I'm waiting for an answer from these idiots and I believe the only way is to physically go into the facility and take back my RV. Anybody looking for a used 2011 Winnebago Access 31J with less than 4,000 miles? read more