We have been shopping for a camper for several months. I have dealt with all the RV dealerships and consignment lots all over Houston and the Katy area. Holiday World was the best experience out of them all. My deal was easy to work and the process was fast and simple. The walk through was good. There were some deficiencies with my camper trailer at the walk through. Holiday World accepted the deficiencies and made the repairs and changes at their cost to deliver the camper. They were easy to work with and from sales, finance through internal service delivery. read more

Holiday World - 2014 Keystone Outback - RV Dealers Near Me - Katy, Texas

Horrible customer service on the servicing department. Horrible detail work done to our rv.

Based on sales only. Purchased a small travel trailer from Corey. Very accommodating and friendly. Process was easy and location took care of me. I'll have to review the service department in the future. read more

Holiday World - RV Dealers Near Me - Katy, Texas

Great Place to come to view great selection of Super C motorhomes and also Class A diesel Pushers! Brands carried Here are Newmars, Renegade RVs, Dynamax, Airstream, Gretch RV, Grand design RV and many more! Family friendly great place to shop and buy! Also has A Camp Ground for Customers, body shop for repairs and state of the art service center for your home on wheels! read more

SHADY UNETHICAL DEALERSHIP STAY AWAY! honestly if i spent all the time writing how they screwed me over id probably have a novel but to sum it up the financial manger was so incredibly rude and unprofessional we shouldn't have signed anything with how disgusting his service was. next they HARD RAN MY CREDIT 8 TIMES while we were there messing up my credit situation so now im having to deal with the credit bureau! all the reviews are right DO NOT WASTER UR TIME HERE read more

went to look at motor coaches Sales guy tells us motor coach we looked at was $718,000. I ask if there's any room on price he says you never know make an offer. Go home look on the website was 495k all I could do is laugh at the greasy guy , losing out on a half million dollar sale. I would've bought it that day. we also ask if there's any other coaches in our price range that we could look at he says no - then we go online- and see there was probably about three or four coaches we would've bought that day. Beware something very strange about the way this place is being run. read more

Warning to RV Owners - My Experience with Holiday World RV Service I took my Coachmen Prism [Year/Model] to Holiday World for: * Roof repair (insurance claim with Progressive) * Cummins Onan generator warranty service They kept my RV for over 4 months, giving me repeated false promises about when it would be ready. When I finally got it back: The roof was still leaking (water damage risk continues) The generator warranty repair was not completed This has caused major inconvenience, potential damage to my RV, and loss of use. I have documentation and photos showing the unresolved issues. I am demanding that Holiday World finish the repairs properly or release my unit to a qualified facility. RV owners: Be cautious before trusting this service center with long-term or warranty repairs. read more

They provide misleading information regarding your refundable deposit and will attempt to retain it. I attended the RV Show, during which they misplaced my fiancée's ID and debit card, forcing us to wait for TWO hours until they eventually located them. Furthermore, we discovered that they had charged our cards an additional $1,000 without our consent. When asked an employee if the deposit was refundable they said yes but they are still holding on to ours where we are having to take it to small claims court. read more

Never do business with these people. They are sleazy, sneaky and they lie about the condition of their RVs. Make sure you hire your own RV inspector. All they do here is lie to you. Very poor business practices. Make sure you keep all communication with them for your records because they lie, it's the way they are used to doing business. Finance department is a sham, they say one thing and do another in order to benefit themselves. Once the sale is done, they will ignore your emails, texts, and/or calls. I've never dealt with such a sneaky business before. Stay far away from Holiday World of Katy. They will only attempt to fix their screw-ups after they have been called out. They have salespeople that don't know the first thing about the products they are selling. Completely incompetent bunch. read more

very disappointed with the service dept. We have purchased 4 different RVs from the location over the past years and have always been very pleased with the sales associate however the service dept is the worst! When you need warranty work- good luck- you will get incompetent people that make all kinds of excuses and keep your trailer just sitting there for months. Major complaints about our service rep and even when we got the manager involved we got nowhere. They promise to keep you updated weekly, does not happen, they make all kinds of excuses, ask to talk to a manager/supervisor, more promises, more excuses and meanwhile it's been there over two months! We have a 2024 Keystone Cougar 5th wheel and the refrigerator has not worked since we purchased it. This was brand new and right off the floor! Holiday world Katy has had it for the third time now to "fix it" and they were supposed to be contacting the manufacturer to replace it. Each time we've taken it there they say it is fixed and we go on a trip and have to throw away weeks worth of food that is spoiled. Very frustrating and disappointing. read more

My wife and I made what to us was a major 300K+ purchase of a class A motorcoach from the Holiday World dealership in Katy Texas. Overall, we felt that it went as expected; not our first purchase as we have been RVing for many miles and years. Of course the finance department pulled the same interest rate buy-down game resulting in a final rate above what had been mentioned by sales and all but pushed an extended warranty down or throats; same story discussed in other reviews on this page. We got the distinct feeling that there was either a complete communication disconnect between sales and finance or simply a well practiced game; probably the latter. The issue for us came in the way of a minor and virtually costless ask of our salesman. We chased this for almost eight weeks! Eight weeks for complete unnecessary silliness.... WHY?? Made us understand how much we were actually appreciated after the sale. This is the exact kind of simple follow-up that makes or breaks overall customer satisfaction and memories. Rest assured, we won't ask for anything else..... So, in the end, a two star rating for our overall buying experience do entirely to lack of concern regarding a very simple ask of our salesman. In all fairness to the dealership... We had the need to speak to the service department with some specific mechanical questions; really a great service manager. He went all out to help and answer all of our questions spending ten minutes or more of his valuable time until we were completely satisfied. A truly knowledgeable and professional gentleman. Thanks again! read more

from the initial online inquiry to the onsite visit to the negotiations to the close to the pickup. The whole process was top notch. Everyone was knowledgeable and easy to do business with. there was never a hard sell or pressure. The care, patience and tips from John at the walkthrough and how-to for our unit was highligh. he was very knowledgeable and would go over something as many times as needed. we never, ever felt he was on a timeline to get us out. He even gave us his card and said call anytime you run into a question on something you don't remember order issue. this was our second purchsee from HW. it had been probably 12+ years. between, but the service was as good or better than our first time. That's what brought us back and will again. read more

While camping in Utah, I left my Airstream for a day of hiking. Though I raised the awning, I did not lock it. While I was gone, winds of more than 50 mph pulled the awning away from the Airstream and bent the tube. I drove 350 miles to Holiday World of Katy from north Texas since the service I had received at Airstream of DFW was marginal at best. The Holiday World of Katy workmanship was so bad and incomplete, I had to take it back to Airstream of DFW to correct their work. Since nobody in Texas seems to be able to do quality work on Airstreams, I decided to take it to the Airstream service center in Jackson Center, OH (over 1,000 miles from my home). Since the awning never seemed to work quite right, I asked them to check it for me. This is what they told me: "The body shop found the awning mounting rail is almost ripped off. They said there was an extra awning slat on the roller which most likely caused it. Just a heads up that we will repair this as well before it comes all the way off the unit." Holiday World of Katy charged me over $1,600.00 to replace the awning roller. Had the awning come off while traveling down the highway, I can't imagine the hazard that would have caused. I absolutely do not recommend Holiday World of Katy for your RV repairs. read more

Well after buying their top of the line Class A diesel pusher. My new 2023 spend just over 3 months in their service department having one thing after another repaired. From toilets that don't flush not even after they already fixed them the first time to trim falling off to fans not working, I can go on and on all the little stuff that should have never been an issue. After I was finally told I could pick it up the AC stopped working as I was pulling off the lot. I took over $50,000.00 loss and traded it in right then for a Renegade Super C. Two weeks later I finally got to take it out and engine break and air brakes stopped working along with several other items. Over 1 1/2 months later I'm told it's ready this is after 6 failed attempts to pick it up after receiving a call from Holiday World Service Department when all the work wasn't even completed. Well summer is now over and kids back in school. Stay away Holiday World Katy. The service department is full of incompetent people. read more

Purchased a SuperC here. These guys were great. Chris Allen and Coach Corey were awesome. Communication was fast, they went above and beyond on our trade in and service to our new rig, and honestly made us feel like family. Highly recommend! read more

The sales team is awesome! Honest, responsive and really know their product. The Service Department is just the opposite. I have left four request for a call back at different times on different issues and cannot get someone to call me back as promised. I have waited on hold, talked to an agent and then if there is any follow-up needed that is where the story ends. I am going to address the issue with management as I see others are in the same boat. read more

Awesome sales staff. Very friendly and not pushy. Feel like I made the right choice for my family thanks to their help.

We bought a used 2015 Lifestyle from here. Upon staying one night in it at the dealership, we found almost 10 things wrong with the RV. This was in december. We came back in January to stay again and resinspect it. There were still two things wrong. We stayed another night while the issues were fixed. My problem is now that we have moved in two weeks later, our window is leaking. Water poured in all over my counter and floor. We have water leaking from our ceiling, most likely a leak from our AC. Now we have to pay thousands in deductibles to have issues fixed that should have been addressed and fixed BEFORE a sale happened. I have tried speaking with whoever oversees inspections and have not received a call back. Save yourself the hassle and don't buy from this location. read more

I will never recommend buying from Holiday World RV. On Saturday I went to my local Holiday World to look at a camper with my parents. My sales person Diego was great, and between 3 campers I decided on one of them. The deal was $2,000 down, plus the hookups and sway bar installed on my truck. Diego suggests putting $1,000 down now but reassured me it was refundable. Later I get a phone call from one of their finance guys-Chris. Chris tells me I need to pay $1,000 now IN ORDER to get my interest rate - to see if I can financially afford the trailer right now. He reassures me on the phone that it's refundable if I do not like the interest rate, and hurriedly gets me to sign a form. Monday comes and I get a phone call from the finance guy Chris. He states it's a high interest rate despite having 750+ credit score and he has no knowledge of parts+sway bar thrown into the deal by Diego. He calls back later, states they can only do some of that. But suggests I drive to the dealer to check what I really need. I drive up in 30min and meet the parts department. They look at my truck and tell me that I need everything, I need it hardwired with a brake controller and 7pin. BUT suggests I get it elsewhere because he wouldn't trust someone there to do it and I should take it to ford or U-Haul to get it done. Very nice guy who I had a long discussion with. I go back to Chris and at this point I don't like the going back on the full deal, and I want to prioritize getting my truck done before I purchase the camper. I tell Chris that I want to back out of the deal get my money back prioritize my truck and come back. Chris goes to his manager and we sit down and he offers to include the trailer plus all of the hook ups, brake, controller, everything - mind you was the original deal. Still taking into account that I don't feel comfortable getting it wired and hooked up at their dealership, I tell him I want out. He immediately says "well, you're not getting your money back because you signed a form." I contacted their customer support - Tina Wainwright who ultimately told me because I signed a form that I lose my $1,000 unless I buy from them. I asked her if it's normal to be lied to at Holiday world in Katy, and her only response was well you signed a form and verbal agreements or anything said is not taken into account. So you have to pay to get your interest rate and if you don't feel comfortable with that high interest rate then they steal your money. As someone that just wanted to get their first trailer, this was the worst experience I've ever had in my life working with another person/people. read more

Watch these scumbags closely. They are by far the most expensive service center I have ever seen. For example, a part that can be purchased "everywhere" for $300 is $600 at this dealer. A hitch that can be purchased "everywhere" for $900 is $1500 at Holiday World. Their hourly rate is an incredible $259 per hour. The service they preformed on my RV was not properly done. They will have to fix what they already "fixed." Just stay clear of these folks. read more

Holiday World - $259 per hour service rate. - RV Dealers Near Me - Katy, Texas

Fabulous service from John Harris in sales, but once you buy your RV, service department is the worst EVER. My Trailer is a 2021 and thank God that I havent had much to fix. Every time I have called with a question or issue, I NEVER get a return call with answers. Service is the most important item to think about when buying from any dealership. This location is the worst when it comes to any follow thru. If you have big issues, I hate to think of how they will or should I say, wont work with you. BEWARE. Oh and I did email as requested. No one had responded to my emails or calls. Its a Joke. read more

Too bad I can't give 0 stars. I'm not even sure where to start as our experience has never been great, but just keeps getting worse. We should have walked away when we were buying our RV just from the salesman Darryl always calling my wife sweetie, honey, and baby (and not in an old Texas man endearing way). Then when it came time to do the financing, the paperwork they had ready for us had a significantly higher interest rate than what we had discussed on the phone. I guess they figure by the time you sit down, you're too committed to walk away. But the real issues began when we needed warranty service on our brand new Newmar Bay Star (irritatingly just a few weeks after we drove it home). One of the rollers for the main slide out popped out, and tore the flooring in the process. We dropped it off Jan 15th, 2021 as they were backed up over the holidays. They told us it would be 2-3 weeks to fix the issues. We were very clear we wanted it back for Spring Break for a trip that was already planned and paid for, and they assured us it would done well before that. Now 5 weeks after dropping off, we did have a freak snowstorm here, and I understood that might delay things a little as a recall came in during the meantime. And they did call right before the snowstorm to ask if we wanted to pay for them to winterize it (which we did). However, every time we called for an update, we rarely got anyone to answer, when we did, we were met with obvious irritation, and almost never had calls or emails returned, including the 2 emails I sent Darryl who apparently didn't want to be bothered since he'd already gotten that big commission for the initial sale. But their phones worked fine when they called to ask us to pay for winterizing. I finally had to get the manufacturer involved, although they didn't have much better luck. Eventually my wife got a hold of the manager named Andy who assured her everything was done and it was ready for pickup. He apologized for the poor communication and offered to knock $100 bucks off our bill. Everything was starting to look up at that point, so we prepared to pick it up 4/17/21. We picked our RV up from Holiday World but that experience was just as bad all our previous experiences with them. The main thing they had really actually done was to fix the slide out roller, and replace a damaged antenna. However, I know from a conversation with them towards the end of January that the slide out work (the biggest issue) on that was completed at that time. And yet, they kept our RV for 2 and a half months after that. The recall, which Andy assured my wife had been taken care of was not done when we got there. To their credit, service manager Steven did take care of it in the moment. More importantly, the torn flooring from the malfunctioning roller had not been replaced, again despite Andy having told my wife it had. I found the 2 replacement floor tiles in a compartment below the RV, so they obviously knew they needed to be replaced, and the blue tape they had used to make repair spots was still on the floor. So all Andy would have had to have done is to walk into the RV to physically see that the work had not been done. Lastly, during the winterizing we paid for, it was evident they failed to remove the water filter in that process (which is standard procedure), and the filter housing cracked and broke. And they had the audacity to claim that wasn't their fault, and wouldn't be covered, but that they "learned a valuable lesson". And despite obviously knowing it was broken, they not only didn't replace it, but they didn't even set a replacement aside for us to purchase, simply telling us they were out of stock and that when they had gotten some, they sold out very quickly. In short, their communication is abysmal, and their service is incompetent and I will never do business with any of their locations again. If you have any other option for buying or servicing your RV, take it. read more

The dealership had my rv for six months, failed to winterize the rv, even though they had it over the winter, twice called to say the repairs were completed (takes about 4 hours to get there), only to let me know when I arrived that repairs were not done (wasted trip, both in time and fuel costs), with another dealer now telling me of extensive additional problems due to not winterizing and,in addition, extensive water damage that was not previously disclosed. I am thankful I got the unit out of their hands when I did and even though Ill take a bath when this rv goes to auction, I'll at least get something for the rv, now that its out of their hands. This entire experience is the worst service I've ever experienced and I would strongly suggest staying as far away as you can from this poor excuse for a service department.They are big on excuses, apologies are non-existent,and , in general, they are lost souls when it comes to repairs. A WORD TO THE WISE-STAY AWAY FROM THIS DEALERSHIP. read more

Took our 5th wheel RV to their shop on April 1 2024 for some warranty work to be done. We did not get it back until July 6, 2024! Their lack of communication was awful and they were not very good about returning phone calls. They kept giving us the runaround and excuses. Along with the warranty work we also had to have our awning replaced and to me it was way over priced. I will say that the work that was done was good. But the time it took was not acceptable. read more

Great people, great experience, excellent cookies! I enjoyed the hospitality. Will be back there soon to purchase again soon.

I bought my second Hideout from them in the last three years . Second home has had nothing but issues from the cabinets peeling and trims peeling . All they do is put a bandaid on according to the main part guy Keystone told them to put some kind of duct tape type of thing over it . It's staring to peel again and still waiting for more parts that was ordered to fix it after they had it for 1 month twice . Still till this day nothing . No parts no calls like they say they will do . Regret getting this thing from them . The guy that helped me out the last time said I should of gotten another brand since Keystone is having all kind of issues . Still dealing and waiting for parts . read more

Traveled over an hour on a Saturday to specifically get some stuff in the parts store. They were CLOSED ! For inventory that they had been doing FOR 3 DAYS. Isn't the purpose of a parts store to sell parts! Why can't they have sold us the specific item we needed & ring it up when they get done counting? (By all accounts they just might get done by next year!) We were willing to leave our cc#. Begged them but no go. GREAT CUSTOMER SERVICE. Actually told us to go to Camping World, their direct competitor. Glad business is so good you're GIVING it away. Will NOT give Camping World our business and it looks like we won't be giving it to Holiday World either since we found the item CHEAPER on Amazon. People work during the week and do errands on the weekends. read more

Save yourself money and headaches.. DO NOT PURCHASE AN RV - OR A WARRANTY FROM HOLIDAY WORLD OF KATY!!!! Choosing Holiday World to purchase an RV was a TERRIBLE decision!!! They lied when selling a warranty. We spent over $100,000 on an RV, purchased three warranties (one being a comprehensive warranty) for approximately an additional $14,000, and then they refused to offer any assistance when we had an issue five months later. Not only did they refuse to honor their word, they would not even work with the manufacturer (Grand Design). The owner did not even have the courtesy to respond to our complaint. Luckily, Grand Design cares about its customers and went above and beyond to rectify the issue. Save yourself money and headaches... DO NOT PURCHASE AN RV - OR A WARRANTY FROM HOLIDAY WORLD OF KATY!!! read more

The service department personnel are very slow to return phone calls. On several occasions it took over 2 hours and a call to management to receive a response from the service department. I will take my business elsewhere. read more

Once they sold me an RV, the service after the sale was lackluster at best. Walk through and training on the new RV was amateurish and lacked many aspects of a thorough understanding on the unit. I ended up learning much of what I probably needed to know about the unit and systems was done online and self taught. read more

Took Airstream in for warranty work. After 2 months, I am still waiting for parts. Rep said parts were missing or delivered and now can't find them. I took rv home. A week later the parts arrived. Went to get part installed on my day off. And it is the wrong part. I hate this place. read more

Took rv in for service to replace a few warranty ideas. After 4 weeks I am still waiting. Been told it's back ordered then they have the parts then it is back ordered, then they cannot find the parts. I have had to call them for updates. Very poor service. read more

So, my cab was litterly attached via dry wall screws. I am not happy with Fleetwood. Howver, there was a change to the service staff at the Katy Holiday World, night and day difference in communication and working items through resolution. KUDOS and thanks. read more

Kevin h and customer service rep Ms Wainwright. My fiance and her elderly mother are the 2 ladies that your company took advantage of and leaving them with having to hire another driver and setup crew. Over a week now? Without a trailer and no funds to get her startup kit now that was originally promised for free. I was updating that tomorrow sat. My fiance and myself will be at the store checking on the progress of their new trailer. Ill be happy to meet everyone and continue to update here.i am hoping for a better experience at the katy store. If you need their names just message me.Thank you read more

One of my A/C's never worked. I took my RV to these guys several times and they always told me it checked out fine and just takes a while to cool off. I finally got time to look at it myself and now I know they never looked at it because these A/C systems don't have service connections from the factory. I had to install a saddle valve myself to figure out the compressor is bad. This is only one of many bad service stories I have with these people. I would never recommend them. read more

We purchased our 2020 Coachman Pursuit from Richard at the League City location and could not have asked for a better experience. No pressure; fair pricing; excellent customer service and overall great easy buying process. So happy we decided to purchase an RV. Richard is the best and is now at the Katy location. Highly recommend. read more

I have been trying to get in touch with someone for months regarding the travel trailer we purchased and all I get is blown off. It's extremely poor customer service. The entire time we went through the purchase process was horrible and the fixes that were supposed to be made on our RV by Mike were just glue and tape. Vicki was extremely rude when we voiced our all the issues on the day of pickup, the fixes made were half ass; I could have done a better job if i did them myself and that's saying a lot; and when I tried to get these issues fixed the service department stopped returning my calls. This needs to get figured out because I am tired of my calls and concerns being ignored. We paid a lot of money for a trailer from you guys and have had kindness and patience through this whole process but at this point (6 months of back and forth calling and being ignored) we are sick of being nice. I want a manager, or some kind of higher up to contact me so you can hear how we have been treated by a number of your employees and to workout how we are going to fix this situation. i tried leaving this same review on their website but the site blocked me from doing so. it only lets you leave a 4 or 5 star review, anything lower and the site doesn't let it go through. I recorded the whole thing. If you ask me that's also a reflection of them being extremely dishonest! read more

What a joke! I go in to discuss purchase of a 100k plus RV, and they can't even pull a single person from their sales team out of a meeting to meet with me. Hope it was a good meeting I made the purchase someplace else less than a week later. read more

Our salesman Davin Eastmen was very friendly, knowledgeable and helpful, he had no problem walking us through several options and helped find the one that best fit our needs. During the financing process Mr. Ferguson was very friendly and fair and made the entire process easy and efficient. Cameron the gentleman who walked us through our new purchase was very friendly and informative while walking us through our new RV and showing us all the features and maintenance info we'll need to know during our ownership. Overall the entire Holiday World Team of Willis was friendly, helpful and knowledgeable of the inventory and services they provide. Also there location was very clean and well organized which made finding the RV we wanted very easy. I will absolutely recommend Holiday World of Willis for anyone interested in an RV read more

Holiday World - RV Dealers Near Me - Katy, Texas

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Very poor customer service. I'm aware that dealer service departments are very busy but that does not excuse lack of communication and response. Our new trailer (2021) has been in for weeks and it is near impossible to get a status update. Several calls over a couple weeks period with both service rep and management has yet to yield results. Being busy is no excuse for lack of communication. One of our major repairs to the trailer is damage that was to the body and frame that should have been discovered at the dealer before we took procession. I have had to contact the factory direct to encourage the dealer to move on the repair. No results so far. read more