Excellent service, thanks to all the Camping World team that helped with our purchase, they were fantastic from start to finish. It was a very busy time and the reception, sales, parts, finance did a bang up job!! Much appreciated. read more

I would give Camping World a negative 5 if possible. The absolute worst customer service known to mankind. Took my trailer in on 12/30/25 with an agreed price and 4 months later they finally have the warranty repairs done. Of course 2000.00 less than the agreed price. I would've hauled my trailer away, but the clowns lost my signed title! Try to get a manager on the phone is next to impossible and even harder in person! Go anywhere other than Camping World Katy, unless you like stupid. read more

I purchased our RV Feb 17,2026 they put the service contract under some else's name I have been calling just about every other day and they have yet to fix it. I have spoken to both David Kaberi and Jacob Frazier I keep getting the run around read more

My experience with Camping World was excellent. The salesman Augustine Le was very informative and helpful. He was able to answer all of my questions and satisfy all of my concerns. I look forward to doing business with him when my finances get straightened out. I would absolutely recommend camping World - Katy to any & everyone looking for a new or used RV! read more

RV show was good- bought No Boundaries but the sales did not have copy machine so was not able to get our copies to finish review at home - sales lady from Montana was great thanks Sonia scheduled for 9am pick up 3/29 but was a bit disappointed as we backed into a black hole and were forgotten - but it was made up for later walk thru guy on new RV was good I had not received the copies from sale on 3/22 but was able to get the extra charges removed at later date - the ones i could of rejected on pick up 3/29 had the docs been sent to me other than that CW in Katy is a good store read more

Camping World - Katy - Outdoor Gear Near Me - Katy, Texas

My experience with Camping World was excellent. They were very nice and drove me around for a couple hours and I picked out a camper. We worked a deal and I put down $1,000. I needed to cancel this contract because my wife was upset about it. So, I went in and told Roger and Paul about this and they were Great. They said; no problem, we will simply not process the application. So, I signed the contract the evening before and the next morning they were nice enough to cancel it. Thank You Camping World! read more

Had a very unimpressive visit with Camping Worls. Took RV in for maintenance, which included an inspection for $249. The inspection was horrible, boxes were checked off that specific systems were checked, when they weren't, like checking the appliances, when I knew that there were issues with the refirgerator and the microwave, yet the inspection report said they were "ok". Also was not happy that I was charged $75 for "shop supplies" for the inspection, with no explanation of what supplies were used, and when I asked I was told that "they charge everyone for supplies regardless of what is used." Also asked for an internet system to be installed, but the RV was there for a week and nobody ever called me with a recommendation for what system to install. Also asked for house batteries to be replaced, but again, after a week, they told me they couldn't find the house batteries (even though they were checked off as "ok" on the inspection). After a week I went and picked it up and took it to another shop for repair. Got the RV back in 3 days, no shop supply fee, and with everything fixed and ready to go. This taught me to stay away from Camping World. read more

I had a travel trailer I that wanted to trade in on another camper, PPL was ridiculous on their offer and pushy to complete the transaction, the roof was damaged from a leak, I called my insurance company and they preferred Camping world. Arrived and spoke with Zack and the insurance claim and mentioned I had changed my mind about trading it and wanton to sell it. Bam!! A deal was struck and done deal! Process was smooth. I felt I was respected as a customer and treated very professionally and valued. All in all every employee I encountered was very nice and was sure to as if I needed any help. If I'm ever in the market for an RV, camping world will be my first option. read more

This is too add on my prior review of a few weeks ago talking about extended warranty, poor service and non disclosure when selling extended warranty... their "customer service" responded to my review and mentioned "call Marcus". That is a joke. The phrase by Marcus "if you aren't happy we aren't happy" is just a marketing ploy. They will just call you and listen to your complaint and then don't do anything but apologize. Don't expect anything. read more

Sales staff is very pushy, had to get 3 different managers to involved because they insisted to pull my credit and I asked them for a print out and down payment structure. I asked twice for them to send it and they would say they would 2 times and I asked for it since 11am and it's 6pm on Saturday and they never sent it, scam and only wants you to impulse buy right there and then, not a way to do business at all read more

Becoming a Camping World Good Sam Elite Member just by buying a camper from Camping World is a huge value. You get a discount on everything in all departments at every Camping World across the nation. I guess now they have over 200 stores. You can dump you tanks for free at every store which is great on our cross country voyages. read more

Camping World - Katy - Outdoor Gear Near Me - Katy, Texas

We had a great experience and found the exact trailer with all the needs we were looking for with a great price. Money wasn't the issue. When we got to finance Jacob became EXTREMELY ANGRY at us for not wanting all the up-sell warranties. He became angry and aggressive towards my elderly 69 yr. old husband and repeatedly called my husband rude just for simply saying we didn't need the extra up-sells. I had to get up and leave the room because Jacob made me feel so uncomfortable and scared with his anger. I'm 50 years old and I can honestly say I have never experienced such aggression and anger in any similar situation as a customer. This guy should not be dealing with the public. He scared the shit outta me. read more

We do not recommend Camping World to get your RV repairs and maintenance. Their customer service is poor, technical and installation work is sloppy and their service rates are ridiculously high. Don't expect quality work. My family and I experienced a great inconvenienced due to the lack of proper testing done after the new toilet and faucets installation. We realized that this was not the service that we expected. We hoped that Camping World would do its best to correct the situation as soon as possible and ensure that this does not happen again. However, this seemed to be an inconvenience for them to do. Good news, they corrected the issue but the hassle of going back to fix something that wasn't even an issue to begin with was annoying. We also had a flat tire due to poor or aged tires. Since then, we requested four new tires to be installed. They inspected them I thought. But we are uncertain how thorough the inspection was.  All of them looked cracked and old. They quoted us very high. We ended up going to Discount tire and they even threw road hazard protection for a lot less than Camping World was charging and better tire quality. If Camping World values us and expects us to be a returning happy customer, we were hoping we would have been compensated for this great inconvenience by either a refund or store credit. But no, the answer was "we will fix the leak" they created (wasn't the original issue) "but no additional compensation will be awarded." Take your RV for service somewhere else after you do your homework and checking referrals. Save yourself headaches and disappointments. read more

we were going to buy an RV that they had. they asked us to bring our current unit in to see if was as clean as we represented to them so they could try and give us a little extra. this was second time in two weeks that we came back. we took the unit for a test drive and noticed a loud cracking sound when we turned. There were four other issues that we noticed that needed repaired. we explained that once they fixed it we would do the purchase agreement. in the mean time we would be willing to put money down on it to make sure they fix it before we buy it. They then said we had to buy it that day if they were going to give us the price for our unit. Again we said not unless it is fixed before we sign. we told them we have no way to get home since we were not planning on buying that day. we did not have our title with us could not get insurance since it was late on a Saturday night, did not have our ez-pass etc. While we were sitting the waiting room with an other potential customer one of the managers came in and said in order to do the deal we had to buy it now. again we explained why we're not buying that night. I told them they should have told us two days ago when they asked us to bring the unit so they could see it. The manager then said we are not a charity organization . At that point I told him we are done, we are not buying it. The couple in the waiting area with us told us after the manager left, that was the rudest they had ever seen. The husband said I was real nice and patient he would have punched him. And after all that a week later they had the guts to call me and txt me to ask when were coming to buy the unit. Honestly, the worst group of people and company that I have been involved with. we saw all the negative reviews and thought just some people are hard to please, we were wrong, the terrible ratings is well earned. Buyer be war. read more

I purchased a teardrop trailer from Camping World in Katy Texas on July 19, 2023. Ist, there were finance issues; I wanted to pay cash, they wanted me to finance. I agreed to finance because they would not take my cash offer. I was told I could pay 6 months of payments and then I could pay off the loan They wanted 6 months payments so they could recover the fee the bank charges Camping World. When I got home with the trailer I paid the loan off, there was no prepayment penalty at the bank. 2nd, I have yet to receive my license plate, my registration, or my title. It has been a 3 months battle. If you want an RV try someone else. read more

My daughter bought a fifth wheel from camping world in Katy. IT has been a nightmare. she needed it delivered, the sales person rushed her to get it delivered. When they delivered it, we found damage and things not working, and the delivery person didnt set it up properly. A second person came out and leveled it properly, but said he couldn't do anything else. Now it's been over 2 months and repairs still haven't been done. No one will call her back and people are playing the they will call game. The sales person won't return her texts anymore. Very disappointed. read more

Great old Camping world I posted all the bad repairs on the rv And got some attention and said we're here for you. but what really happen they called me said will take care of you and refund you your money for bad repairs and parts I had to buy. Well old JJ AND Karla from the camping world main office . Never sent the check Called Karla today she said I been transfers you have to start over with some one new . Mr JJ said we can't get approval for the check So no repairs done still messed up brand new 60k rv Still no refund for the botched repairs I don't know about every one I'm tired of these big business just doing what they want Bad work and poor service read more

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Got taken advantage of. ~ Hostile work environment discovered ~ felt pressured! Traded our 2021 43 foot trailer in, because we found a better designed unit. We just recently bought it a few months ago, paid 70k. Lost in trade 50% value...  accepted only because... Were told the new unit had better options. Paid more for the new one with better options just to find out after leaving the lot that WATER  storage tank was leaking, the slide opened twisted, the AC was leaking inside the RV, the FRIDGE did not cool as planned/promised, the black water flush leaked inside the RV, the battery was not holding charge and the fresh water tank was busted. Called and explained the problems, was told it's a warranty issue and they will service them in 6 - 8 weeks! - we are living in this RV - we can't wait 6-8 weeks ??!!! Should of got the message before we bought it. It was clear then but they kept on promising all to be new! Other than the GM we felt that people treated our sale as a low down dirty car lot deal! Very disappointed especially in the finance person and her husband who yelled down to our sales person and represented her in front of us (my family and I), ~ clear signs of HOSTILE WORK ENVIRONMENT. If this is happening in front of customers what happens when customers are not there? Terrible culture, people smoke outside the doorway, back parking lot is full of nails and garbage, front parking lot is new, hiding the back! Felt pressured, not comfortable, but only one unit available in the area... so we bought it, very disappointed! Already sent complaint to corporate... nothing is being done... weeks have passed! - STILL NO RESPONSE FROM CORPORATE.. get this its 2022 and we just now got the license plates we paid for nealry 6 months ago. FOUND OUT FROM DMV that the order was not even placed until just recently... WAS IT OUT OF SPITE????? Never again. Stay away from KATY TEXAS, CAMPING WORLD. read more

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You are a rockstar to them for the time it takes to buy an rv. The world is yours and we are here to help you conquer it... but as soon as you pull out of that parking lot with your "guaranteed " brand new rv you are on your own. Granted, good inventory, good deals and prices, ZERO customer service and ZERO commitment honor. read more

Camping World - Katy - Outdoor Gear Near Me - Katy, Texas

This place deserves every bad review it has received till now. From start to finish we received the poorest service from Camping World. Once they had a check in hand we were just another number. From requesting parts from service to even having to fight with corporate to have them make repairs on a brand new camper it was a terrible experience. I finally sold my unit to no longer have to deal with Camping World and they surely found something else to hassle me on. I went to cancel my "at-will" extended warranty policy and nobody was willing to assist me. Truthfully, it is so sad this is considered such a popular brand within the industry because they suck for lack of a better word. Do yourself a favor and buy from a smaller RV dealership, or just one that actually CARES about the customer. You are going to appreciate never doing business with Camping World Katy! read more

Buyer Beware of extended warranty. Read the entire document thoroughly. Not only are you responsible for the deductible, you also have to pay shipping and shop fees (which I was told was 20% of the invoice). And if you cancel, they will deduct whatever has been paid out on claims from the prorated remaining portion. read more

Great Service! Wonderful staff!!! Large selection of merchandise. I could spend the entire day in that department. Paula W read more

NEGATIVE STARS!! Highly recommend taking your business elsewhere. Worst and I mean absolute WORST company I've ever encountered. Ayo, service advisor, is incompetent and lazy. Does nothing to help or make sure you are taken care of. Parts that are not back ordered have been on order since purchase of camper in August of 2023. Jordan, service manager, most unprofessional, arrogant, and demeaning person who I have ever contacted. He will literally scream at you and tell you it's not his problem if you have any concerns. Jordan, Camping world corporate, makes it seem like she will help and get things done but doesn't return phone calls. I bought a camper in August and have not once been able to use it because of its constant problems. I'm paying an absurd amount for an asset I quite literally can't use. Between water leaks, previous physical damage, their transport damage, and electrical not working properly the very over priced unit is a lawn ornament. Don't even think about trying to swap or trade it in because they do nothing to help with that either. They just throw their hands up and tell you sorry that's how it is. They do nothing to make it right. Contacted corporate Heartland, Kimberly. Still no solutions. All she's concerned about is getting the lemon of a unit "fixed" even though camping worlds, upon purchase, damage repairs were denied. It is now a new year and I still don't have a useable unit or solutions to make it right. Just told "oh well. It's none of our problems." read more

The after-sales service here is rubbish. I called the front desk and they said they would call me back, but they never did. The help I needed was never provided. I am so disappointed with this place. read more

I wish I could leave a zero. my customer service rep Sean Dunlap gave 0F. He never called us. He never contacted us. He had our trailer there for a month before he realized a check had been sent to pay for the repairs and then we arrive. He comes in Springs at $900 bill on us after the company paid 11,000 he had submitted claims for bullshit that we did not agree to pay for to follow up with the general manager and whoever else I can get so I can get my money back. Please do not bring your vehicle to Camping World your RV to Camping World. You will be sorry. read more

Tim took great care of me at the service center. They actually finished the maintenance quicker than expected.

My EQ Systems leveling jacks were not operating properly. I had checked the fuses, the the 20 amp at the pump and the 100 amp at the battery .. both were good. I thought maybe Camping World could help solve the problem. I should have know better! I took it in, they had my Winnebago View 24D a week promised to call with an estimate in two days. Never called. I called them, they had not looked at it yet. No communication, no estimate.. After a week, they said they called Winnebago and I needed a new control panel for $500.00, plus $340 diagnostic fee. The only "work " that was performed was a phone call to Winnebago. First off it is NOT a Winnebago issue, it is a EQ Systems issue, then they ordered the wrong control panel. It was not the same panel that I had in my coach. I paid the bogus "diagnostic" fee and walked out. Do NOT use these people, they clearly do not know what they are doing and are only interested in ridiculous fees for no actual service. $340 for a phone call to the wrong company to order the wrong part. Nice work Camping World! Rest assured it will NEVER happen it me again, I will never be back, I hope any else that reads this is also fairly warned that this place is a rip off. One star is far too much. read more

Save yourself time and money. High pressure finance department will have you sign paperwork without telling you they have added on tire, windshield, paint, mechanical warranties and try to charge you for a Good Sam membership but when you get your final paperwork you find out that you got that for free. They literally give you a membership for free but don't tell you that until you pay $1600 for one. Then you will be told that you can get a refund of those warranties but that does not apply to products they claim they applied but nobody can prove that they did apply them. They will also tell you that they made an error in your finance docs and you will have to come back to sign new paperwork. It all just screams deceptive business practices. Ask to talk to a manager and Bryson Gray will tell you he is the manager and brag about his $1.7mill house. Just stay away from this place. read more

Shervin Rad is your go to person for sales he went above and beyond to help me find what is right for me and my family. So if you are going to buy a camper I highly suggest reaching out to Shervin read more

Update: Service is completely awful. Especially the service manager Jordan Westbrook. He as well as all the workers are completely unprofessional and dismiss any questions or concerns you have about your rv that is in THEIR possession. We have called every single day for about 2 weeks and no answer from anyone in the service side. We have called and emailed marcusVIP. Nothing was done to help us. This whole company is absolutely ridiculous. No one will help you. Not even upper management. GO SOMEWHERE ELSE. read more

We were traveling and needed to replace a toilet in our Trailer in May 29,2023 this device dept in sales was awesome!!!!! Thank You - read more

Great Customer Service! Huge inventory with plenty to choose from! The team is friendly and professional.

V gonna very good people. Nice environment! extensive inventory! Check them put for your next RV! Great service department too!

Wish I could make more stars for Olga, Sterling and the Katy service dept. They resolved a problem with a broken window that NO ONE else had solutions for! I have a 2018 Thor A30 Freedom Traveler I bought used from another dealer. I rented it to a friend from 12/26/23 - 01/03/2024 who I made get renters insurance. On the way to Arkansas the left driver side window blew out. We tried the insurance, roadside assistance and glass companies to no avail. I called all over the country for replacement glass and finally got through to THOR who still had the window in stock but needed to go through a dealer. Then the insurance companies started pointing fingers at each other. I went to Camping World parts dept first and after hearing my plight they enthusiastically referred me to their insurance claims specialist Olga Ray who took the bull by the horns from beginning to end. great communications. I have to admit I was hesitant to use Camping World because of the reviews, but they found solutions others couldn't. I've been back twice since then and the service has been awesome and the prices competitive. I'll be back!! read more

I bought a RV back in May 2022 from these guys and they were nice and seemed good until I drove out of the parking lot. I did a walk through of the RV and parts were missing , they wrote everything down and said they would ship them to me, its going on a year of me constantly calling them to get my parts that are owed to me and still nothing. They continue to make false promises to me to get my parts and it's all lies. I wished I would of never bought anything from this place, the salesman Ward refuses to even acknowledge me once I walked out of the store . If you are considering buying something here, I would strongly recommend go somewhere else. Discussed Former Customer read more

Big thanks to...Amy Fraser in Finance, Brian Dunlap Sales manager, Mike Ayo walk tech, Paul Daron Sales. Thank you thank you thank you to these four people at camping World of Houston... Really made my RV buying experience a lot of fun and pretty much carefree! *My salesman, Paul Daron, was so nice and personable and very very very easy to work with! He took his time and we rode around and looked at different used RVs until I found something I liked and was in my price range... I never felt pressured to buy out of my budget and I really appreciate that! Even when I decided to look around at "some other RV dealers" in the area, he was professional and did not make me feel bad about wanting to look around a little longer! Definitely a pressure free sales approach at camping world that is very customer friendly! * after going to a few other local dealerships and feeling like my pockets were not deep enough for their RVs I came back and decided to buy a very nice used RV from camping world! *Amy Fraser, in finance, Was very patient and really willing to listen to my individual financial situation and worked with me to get me a great deal that was within my budget! Same approach as with the sales department, they do not try to upsell you or talk you into payments that you cannot handle and I really appreciate that! I really feel like I got a quality RV at a price that was FAIR and payments that I can AFFORD! There were some small issues that were quickly addressed by Mike Ayo as he did our Walk-through and orientation making sure that we understood all of the different functions and how to use our new RV. Mike went above and beyond to explain in terms that we could understand since I am not a very technical or savvy type! He was very personable and did a great job of explaining everything to where I could understand it and grasp onto the info... And there is a lot of information for a first time RV owner lol Big thanks to Brian Dunlap, sales manager, Who very generously replaced the tires and a missing TV and was determined to make sure that everything was done and that I was happy and satisfied with everything! All in all my experience with camping world was absolutely wonderful, stress-free and just a really great experience! I highly recommend them over some of the others right there in that same area! Good job guys! Thank you very much! D.P. read more

During their Ultimate RV show, my family walked into Camping World amongst other interested customers. We were the ONLY customers that did not receive any help even after walking out into the outside rv area. When we asked the front receptionist about getting help, she asked us if we had an appointment because their were only 2 salesmen available. We replied that if making an appointment was better, then we could come back. However when she went to inquire to a man in a white shirt about us getting help, he acted like "they" didn't want to be bothered. We will spend our money elsewhere and where it is appreciated. read more

Nice place with some awesome RVs you can crawl around inside. When you enter, the right side of the store is a showroom of RVs of different shapes, sizes, and manufacturers. On the left is a camping and outdoors supply store. We ventured in here to pick up a jack for our trailer. While in the store, we checked out the really cool airstream camper that was on display. We also checked out some of the different camping supplies, grills, and and lots of fun stuff to equip our RV. The place was bright and clean and the people working there were helpful. It's definitely a great place to pick up some supplies and talk to some knowledgeable people. It is definitely pretty far out of town for those of us not from Katy. It's a basic camping equipment store, so their prices aren't as jacked up as some of the other fancy camping equipment stores. read more

Camping World - Katy - Outdoor Gear Near Me - Katy, Texas

They aren't big help. They are rude and careless, submitted an application for finance on Sunday, the sales person was okay, but when I called them to check the status of our application, the finance lady plainly said, that we have to wait until possibly tomorrow to find out, I get it but hey she could of been more nice and show that she at least care about our concern, lastly she pretty much just said in small worlds that I wanted to go else where I could. Finance lady is super rude. Do not buy from them, stay away if possible. read more

We paid cash for a camper on 8/28/22 with an extended warranty. As of this date, 9/23/22 we have had nothing but trouble. Our black tank leaks, the air conditioner doesn't work, our toilet leaks, the cabinet doors are falling apart all within the first 26 days. Plus a lot more little things. We don't get call backs and are generally ignored. We've even gone to corporate and get the same response. Now today they are hanging up on us and won't even continue our phone calls. Will never do business with them again. Note: Evidently they don't even read the reviews as they are saying to contact customer service which I stated we already had. read more