The worst customer service Today i Walked in and placed my order a challenged man walked in and handed the owner a dime and ahe rudely told him 50 cents more and wouldn't give hime his order He was clearly not understanding. So i said i will give it to you and handed her a dollar and she took it lol. He couldn't thank me enough. This poor man on memorial day had on a shop rite shirt clearly heading to work just wanted a bite to eat. Shame on her..... Really? 50 cents? Me and the lady behind me will never step foot in Holbrook bagels ever again. read more

Born and raised on Long Island, I am very fond of the bagel. If I still lived on Long Island, my Yelp pages would be full of bagel reviews. Unfortunately, in Las Vegas where I now live, Einstein Bros which could not make it on Long Island, is the main source of bagel shops.      My Dad, whom I was visiting on Long Island is well aware of my fondness for the Long Island bagel. When my Dad was returning an Amazon package next store at the UPS Store on May 15, 2024, he decided to stop by Holbrook Bagels to treat us to a bag of bagels that would be our breakfast the next two days. When we walked into the shop around noontime, it was quiet. We walked into a small bagel shop that did not have the bells and whistles of a plenitude of seats and interesting interior. It was pretty much a small mom and shop bagel shop that appeared to be more oriented towards take-out. At noon-time, the bagel display had a healthy number of bagels as seen in my picture. On this quiet day, the customer service was solid. Related to a good customer service experience, Holbrook Bagels was a breeze to get in and out of.     Fast forward to the next two breakfasts my warmed up poppyseed bagel (added cream cheese) tasted really good. My Dad says the same about his pumpernickel bagels. This gave me the impression that they are really good bagels that I would enjoy eating again for breakfast. read more

I have being going for over 5 years I just don't understand how an owner can be so rude all the time she just isn't nice. Actually rude no smile . I don't need a full conversation but hello would be nice . The order today was wrong so I went back in and she was so mad she threw the bagel in the garbage got me a new one but wow so rude ! In these times when there are a lot of bagel places a smile goes a long way read more

My bagel looked NOTHING like those advertised on store window. Mine was burnt. But, that's not all. This owner is a baker. The bagel dough was soft like cake, missing the usual chewiness. Also, the bagel toppings were burnt causing an overall distaste to the experience. No tables. Self serve coffee. Go somewhere else. read more

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Let's be clear here. BEST EGG SANDWICH IN COUNTY... bagels warm fresh service is quick and easy. Line moves. Work in Nassau and NYC live out this way I have had egg Sammy's everywhere this spot is the standard read more

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I've had it with this place. She gets your stuff wrong all the time. I don't understand why you don't double check with the person standing right in front of you. Maybe I have too much faith in people but it's just dumb. read more

Went in for egg/bacon on roll with salt & pepper, no cheese. The board says $5.55 the women says 9.99 prices changed. I said that's a big increase from 5.55 and she said the prices on the board don't include tax. I still said that's a lot of money and a big increase. She then pointed to the wall where it says *prices subject to change and does not include tax. I'm pretty sure the man after me was charged the board price. I will NOT be going back there. read more

We've had the perfect bagels here every time! The rolls are soo soft and fresh. Our new go to bagel shop read more

Holbrook Bagel Bakery - a hand holding a bagel - Bagels Near Me - Holbrook, New York

Very good bagels, fast service. I've seen reviews of this place saying the owner and staff are rude but I have never experienced this. I am always greeted by friendly faces and excellent bagels. read more

Today is 6/24/2023 I just ordered a bag bagels. The bagels are the best on Long Island. You must try these bagels for yourself and you will agree the bagels are #1 on Long Island. You have not tasted bagels until you have tasted these bagels. Yes, they are that good !!! read more

Didn't even go in for a bagel, just went in for Pedialyte or something adjacent and there's MOLD on the cap and around the rim! read more

Holbrook Bagel Bakery - a hand holding a bottle of yogurt - Bagels Near Me - Holbrook, New York

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BLT WITH NOTHING ON THE SANDWICH. Hard old bread. This bagel store went downhill completely since they switched owners read more

Holbrook Bagel Bakery - Worst blt - Bagels Near Me - Holbrook, New York

Rude, empty and doesnt compare to Bagel Bros down the street. Definitely do not recommend.

Holbrook Bagels Bakery is the only place in Holbrook to get a bagel that is fully cooked. Great bagels and egg sandwiches. The Holbrook Plaza parking lot leaves a lot to be desired but this store is worth going in there read more

Favorite bagel spot! My sausage egg and cheese is made perfectly every time. I love their iced coffee as well. I also always get a dozen bagels for my job every week and they are always hot and soft. Highly recommend this place. read more

Holbrook Bagel Bakery - Bagels Near Me - Holbrook, New York

Rencently moved into the area and this place is the best in the neighborhood. The bagels are always fresh and the bacon is cooked thoroughly. Also, they haven't messed up my order no matter how busy they are. read more

WATCH WHAT SHE CHARGES YOU! I can't believe I was just charged over $27 for 3 egg sandwiches (bacon, egg, cheese) & a bagel with cream cheese! Great bagels! However, ALWAYS overcharged when I come here. read more

Updated Review: After the ownership change things have been going downhill. Most if not all of their baked goods are no longer baked in house. The quality of their bagels has also suffered greatly. The Everything bagels barely have anything on them and they aren't cooked enough. Egg sandwiches have been nasty, overcooked eggs. I'll never understand why new owners think they can do it better. Time to bake your items on prem or change your name because you are no longer a bakery. read more

I ordered a bacon and egg sandwich on a toasted roll. With lettus tomato and Mayo. Wow they charged me $7.69. I have not paid more then $6 at any other bagel shop or deli here in N.Y.. My roll wasn't even toasted like I had asked. She lady charged me $1.00 for the extra egg. Bahaha I didn't even say anything about adding an extra egg. I told her that too! She still charged me. Thank you for spending my money by ordering an extra egg. The was ok, I guess. read more

if your looking for good bagels GO TO Holbrook bagel!!!! this is the only bagel store i would go to!! bagels are so big fresh and delicious!!! i always get a dozen and freeze them to always have!! read more

Preparing your food without masks! It makes me wonder what other health laws they are not abiding! I walked out!

The bagels and egg sandwiches here are always good. Unfortunately, the same can't be said about the owner. She is nasty, rolls her eyes and is extremely rude to customers. The only reason why I still go here is because they're the only bagels my kids like. They're also more expensive than the other bagel stores in the area. Otherwise, save your time and money. There are a ton of other good bagel shops in the area that don't come with a high price tag and a nasty attitude. read more

Haven't been here in a while. The bagels were even softer than Stacy's on Hawkins. I walked in and out in less than 5 minutes with a dozen assorted bagels 2 kinds of cream cheese and multiple people were helping my order get together. It was fast, fresh and delicious. I will definitely be going back. read more

Been here a few times and the food is always terrible, so I quit going. Today, I happened to be at the store next door and thought I'd try them again since they were right there. The place is completely empty but when I go to order, I wanted to check if they take credit cards. $10 minimum. I explained I was just ordering for myself and wasn't going to spend that much but had no cash. The woman goes over to someone who I assume is the manager and asks for an exception. "No, we can't do that." Really? You CAN do that actually. You're just choosing not to. It's 2018. If you don't like the fees you pay for taking credit cards, then get Square or something. Ridiculous that you'd rather lose a sale, and have someone who will talk negatively now about your business, then let me order a bagel sandwich. Instead, I went down the street like I always do to the much friendlier, and tastier, competition. read more

This morning my boyfriend ordered egg and cheese on a bagel for me and my 5 year old the eggs were extremely runny it was all over the bagel covered with runny yolks and on top of that there was 3 big egg shells!!! Imagine my son could've chocked on them ! This is not the first time I've had eggs shells from this place but i assumed it was just a coincidence. Whoever is making the egg sandwiches aren't really giving a shit that's for sure it's really disappointing that he just spent his money to get a sandwich full of egg shells and believe me i really never complain such a waste i had to throw out the sandwich read more

Holbrook Bagel Bakery - a piece of pizza left on the table - Bagels Near Me - Holbrook, New York

I walk in to get a dozen bagels for my work i'm tired got about two hours of sleep and the mother forgot to ring me up for my cream cheese so I hand her back my card. Apparently having my arms crossed and handing her my card again is being rude and THEN I get called a "fucking bitch" and to "never come back here!" , oh don't worry nor will my family or friends ever come here again. Ever since the new owner this place is going downhill ! read more

THIS PLACE SUCKS!!!! If I could give this place ZERO stars I WOULD!!! Do not go here, you will be waisting your time and money. They are the rudest people ever and their food is terrible. The bagels are hard and tough. I used to go here all the time but ever since the new owners they just went down hill. Costumer service is terrible here and they need to be trained how to PROPERLY attend to costumers. They are also over priced for the terrible food you receive. I gave it one more chance to see if they would get my order correct yet my order was STILL WRONG and they were rude about it when I asked if they could remake it the way I wanted it... I will never be coming back here. read more

After eating half of my bagel sandwich I turned to the man, who introduced me to HBB, and said "If there is ever a reason to marry you, this is it". When was the last time a bagel made you want to get married on the spot? Huh? That's what I thought! Nothing makes my morning better than two fried eggs + ham + cheese on a toasted everything bagel. I mean a "real" everything bagel from an old school Jewish bagel store in Long Island, not like the crap we get in Chicago. You know the stuff is good when there is a line that extends outside in to the parking lot at 5:30AM. read more

I haven't been to this bagel shop in awhile. Was in the mood for a bialy and a donut. Went there on an early Saturday morning. When I got home my bialy was rock hard. Inedible. The donut and service was alright. read more

Happened to stumble in here last week while waiting for Lombardi's market to open. Noticed they had a roll with "everything" seasoning on it. I had to try it. So ordered up a standard ham, egg and cheese sandwich which was decent. The roll was really good and that alone will get me back in the door. read more

Holbrook Bagel Bakery - Egg sandwich on everything roll. Excellent roll for eggs. - Bagels Near Me - Holbrook, New York

I'm sorry to say I am not able to recommend this place. Basically, the coffee stinks. It's weak and usually lukewarm. I thought it would get better with the new machines they installed but it has not. The bagel egg sandwiches were pretty good at times. Lastly, the older woman that works there never smiles and can be nasty and down right rude. She should not be serving food and drinks to anybody. She also makes lousy food. How she was able to mess us a toasted buttered bagel is beyond me. I will not be back :( read more

I showed up and was disappointed. Place is very dirty and disheveled. Bottles of beverages I assume they planed on selling were laying on the floor in the same area the extremely slow moving line was. The bagels looked puffy and swollen most without bagel holes. After a 30 minute wait for 2 toasted bagels I asked about my order. It had been so long that the person who took my order forgot it. Then I noticed my bagels sitting at the base of the toaster not toasted (order was 2 toasted with butter). I can honestly say that I would never return here. I wished I had looked at their yelp reviews before going. 2.5 stars before my review read more

I have been going to this store off and on for thirty years. I recently moved back and go every morning for an everything bagel. The staff is super friendly, the store is very clean with fast service. Never once has the bagel been hard or stale, as far as price it seems to be fair. Peace Robert read more

The staff is not friendly. I asked for a box for bakery treats and the response was "I have no box." I ask for a second bag she goes "for what?" I've never gone to a bakery where they don't provide you with what you're buying in a box. Cannolis were rolling around everywhere and the brownies were not fresh. Bagels I bought for breakfast were hard and also didn't seem fresh. Won't be coming back here. Service is more important than anything and they weren't even friendly. There's another bagel place in Holbrook that's much better - Bagel Brothers right next door!!! Take my word I've been to both!! Won't be going here again. read more

This place is horrible this is the second time this has happened I ordered bagels and a couple of black & white cookies. The cookies were rock hard and I can't believe they even sold them, I know the old owners sold and I never experienced this from them. New ownership must be very cheap and don't want to through out the cookies rather then make fresh ones. Here's an idea make less cookies... you obviously don't sell many, you should take the "bakery" out of your name and stick to your bagels. read more

Great place. I have been going here for years and they never disappoint. As far as I'm concerned there is no better place for bagels. Great breakfast special also. read more

I have been coming to this store since the 80s with our family. More recently new owners took over and for the most part the bagels have been decent. However, last week the store was extremely busy and when I got home the 3 bagels ordered were tough. I also had to wait longer as the first time the girl did not get my order correct. The next morning I went again for breakfast & mentioned this. The lady picked up a bagel and starting pushing on it & saying how I could see they are soft. I was surprised they never apologized & I thought maybe one of the three I ordered might be on the house for the inconvenience. That is just good customer service. The gentleman said he could do nothing & it is his uncle's business. I left my number asking to speak with the owner but nobody ever called. I will certainly not be back. It is so hard to earn a customer's business but it takes just a moment to lose it. read more

Placed a order today, a cheese sandwich on a roll pepper and mayo. My order comes and I have a hard stale roll, with one transparent piece of SWISS cheese with hard edges and alot of pepper. I figured this was a mistake. I call and speak to them and apparently I was supposed to tell them how many slices as they charge $1 a slice, so they agree to send a new sandwich. The delivery person comes in and now Im supposed to pay $6 for the new sandwich after I just paid 4$ for one transparent slice of cheese on a stale roll. After a big deal they agree to leave the new sandwich but they wanted the first ones back. And wanted assurance we didnt TOUCH them! Were they going to reuse the sandwich? Who knows! I ended up telling them to keep both. Im told they are new owners. Well we spend alot of money at this bagel store so I will not go there ever or order. BAD CUSTOMER SERVICE, BAD PRODUCT Shame on them! read more

Holbrook Bagel Bakery - My cheese sandwich! 4$ - Bagels Near Me - Holbrook, New York

Really great for bagels, pastries, and breakfast. Their breakfast sandwich specials are AMAZING. They don't do sandwich-style (i.e. lox with capers, lettuce, tomato, etc), which is the only reason I gave them a four. read more

Decided to try a different bagel store today and was pleased with their selection. All the classic bagels...lots of pastries. Simple but ample menu for breakfast and lunch. Not pretensions like some breakfast places that want to beat you over the head with their prices. Fed the whole family for under $19. Great rolls too. Can't wait to go back...I may have found my new go to bagel store. thanks!! read more