It's Valentine's Day and I'm on my way to my nieces Girl Scout meeting. Aunt Sam is known for bringing the munchkins so clearly I needed to live up to the girls' expectations. I was able to grab one of the tins they had going for the occasion. And they had a bunch of baked good ready to go. I made them go heavy in the sprinkle munchkins because that's what the girls all look for. Happy to say mission was accomplished. The line was long and went a bit slow but it was to make sure everyone had the right order. You can tell how hard the staff was working by just seeing the hustle. Appreciate all of that they did to make everyone feel the love this Valentine's Day. read more

Ordered a Tea, sticker said tea but contents had coffee. Before I left, I brought it to the attention of the worker and got an attitude. Place used to be awesome now its bottom barrel trash. I drive to another dunkin or hit 7 11. read more

I used to be a diehard Starbucks junkie but coffee is coffee. And it's reliable wherever you go (eh same with Sbux but later for that). This location vs the Northern Blvd, Little Neck location is soooo slooow. Why place an order ahead in the app if you still have to wait almost 10 minutes for your order. Probably the Queens location is higher volume and knows how to hustle. read more

Lady half-asleep at the counter, doesn't get the order right, have to repeat myself 100x.

Slow incompetent service No other customers in the store and still took over 7 minutes to get a coffee read more

Why state you close at 8pm if the door is locked at 7:58 and your employee is counting the draw? Sheesh. I would've been out in two seconds. When I worked in retail, we were not allowed to lock the door until the exact close time. read more

I don't know why I see so many negative comments this place is dedicated to customer satisfactory they are extremely busy even when there are no customers in store (mobile orders) thank you to all staff and management. read more

I go to this Dunkin' EVERY MORNING for the last 10 months. I LOVE the toasted almond iced coffee, but there have been countless times when I pick it up and it just doesn't taste right. I'm started making the extra drive to the LIRR ronkonkoma location and or the one on wavelets in Patchogue because they seem to be more consistent Liz read more

We have been to this location several times in the last year or so. EVERY SINGLE TIME, except once, the service has been rude. Last night, we went in to get some donuts, and redeem a "club" reward. The counter person scanned the reward, activated it, etc, then rang up our donut order. It turned out that he couldn't figure out how to make the order work with the free item, so he started it a few times, all with no luck. Then, he insisted we show him on the phone where that reward was, but of course, it was gone, since he used it. Then he tried to say the store was closing at 7, though the sign says 9. He charged us for the coffee, though it was supposed to be free. He never gave us the coffee. He finally rudely refunded us $1, flinging the bill to the counter when we asked to talk to the owner. Though this store is less than 2 miles from our home, we won't be going back here. Probably the Sayville store... read more

I complained to corporate about this store about a month ago. Kid was making the food with his mask on his neck. Corporate couldn't care less. First time back in was yesterday. All had masks on, looked like manager/owner kept having his below his nose. When I got up there, he had it on. Today I went in and saw him fidgeting with it while I was waiting to order, saw him make some of the drinks to help staff keep up, etc. When I got to the front of the line, I reminded him that a mask has to be above your nose to work. He told me that it doesn't stay up. So I said, "wear a different mask, you are handling food for people." He gave me a look and said "Are you going to order?" I said, "Are you giving me sh*t over this? It's not safe. Should I call the health department?" He said to go ahead. Here's the thing. As he fidgets with his mask (when he bothers) whatever is coming out from his breathing on the mask, ends up on his hands. He then gets that on the money he touches, the register, the various machines he touches, the cups, lids, etc. It's a disaster waiting to happen. He knows it and doesn't care. It also tells us a few other things. His mask is probably not being washed or has ever been replaced. Epic contempt for customers. Epic contempt for others. I used to go to this Dunkin once or twice a day. Needless to say, I won't be back again. Stay safe, go to another Dunkin. read more

I am convinced this is literally the worlds worst Dunkin Donuts on the face of the entire earth. The people are so rude, the service is embarrassingly slow, and the coffee always tastes burnt and old. Also, my sister got an ice cream cone from there and it was old freezer burnt ice cream that had a foul odor. So gross. Even though it's the only Dunkin' in Holbrook, I go out of my way to drive out of town to go to a different one. read more

False advertising! I asked for 2 bagels with veggie cream cheese bc of the 2 for $4 promo and the clueless cashier says that Veggie doesn't apply! Meanwhile the promo photo pictures a plain bagel with VEGGIE cream cheese.. I also ordered ice cream here as well and the employee looked clueless when I ordered and was breaking the cone as he smushed the ONE scoop I asked for.. read more

Dunkin' - False advertising! I couldn't order Veggie cream cheese on a bagel as per of the promo - Coffee & Tea Near Me - Holbrook, New York

I didn't think this place could get any worse. We thought maybe because of the renovations they were under new ownership, or at least better management but that doesn't appear to be the case. They only thing they have is more room and, for now, a cleaner store. The guy making our ice cream wasn't friendly. We were the only people there and it still took him 5 minutes to come out from the back to help us. He made me a cookie sandwich when I clearly asked for a sundae. He almost did the same to my brother but then my brother said something and the guy just put it in a bowl but with no toppings. I went to ask the other guy for coffee and he wasn't at all friendly or pleasant either. I really can't believe how bad this location still is. Sorry. We won't be back. Sorry we even gave it another shot this time around. read more

So I place an order on the go order for a coffee to minimize conversation and reduce infection from Covid. I walk in to see no coffee waiting so I patiently wait. A few moments later the store employee stated to me they never got the order but then looked at the receipt printer to see my order lay unattended. He proceeded to make the order and place it on the counter. Now it seems uneventful but as I was waiting those few moments I observed that employee pick his nose with his bare hand and then rub that same hand through his hair using his booger as hair gel then proceeded to make my coffee. As he was stirring the coffee someone creature-esk walked out from the back that appeared to have just awoken from a slumber and went to go sit down on a chair in the dining area. Now I am thankful he did not use his finger to stir my coffee and they I did not order food but was quite a disgusting practice for a workplace or even if he was at home enjoying a nice pick. I have yet to sip my coffee so I am unsure of it's taste. But most likely would not return here. read more

service is non existent at this location stood there for 10 minutes with 6 people behind the counter and not a single sign of recognition that I was there. I will NEVER stop here again HORRIBLE read more

Where do I even start? By far the worst Dunkin' doesn't even deserve one star. If you're in a hurry do not even step foot in this place. Employees are super slow, don't know what they are doing and will most likely get your order wrong. Just watching them behind the counter is cringe worthy, they stare at the screens pull a cup and then proceed to take forever to make whatever it is. There is no sense of urgency for any order. Everyone here needs to go through corporate training again (seems as though they were never trained to begin with). I usually mobile order and it doesn't matter how early I hit "ready for pickup" because it'll never be sitting on the counter when I get there. They read the ticket multiple times and then proceed to ask me what I ordered. Do they not know how to read? It's clear management doesn't care, someone should be expediting. read more

I drank a coffee and worked on a laptop in the dining room until 6:30pm, at which point two employees booted me from the Dunkin' because one had to sweep the floor. I asked what time the dining room was open until, but the employee didn't understand my question. Thanks for the coffee, though. read more

Don't ever order anything customized on the app! You want just 1 pump of swirl, they'll give you 4 because it's a large. Why give the option to customize when people's orders are just going to get messed up anyway. This will be the last time I order anything from this store. read more

Walked in today and had to leave. not the first time either. Staff is rude and sole focused on mobile orders.

I've been here once and it was awful! I went with 3 other people. One employee was there (this was maybe 9PM on a summer night) as well as the manager, but it seemed the manager couldn't be bothered with helping. The employee looked a little lost, maybe he was new. I used to work in food service so I get it, I just think it was ridiculous the manager couldn't give him a hand? Anyway - one person ordered a cookie sundae, but got a cookie sandwich - one she had to eat IMMEDIATELY because the ice cream was melting. Someone else ordered the cookie sundae and I told him to reiterate "cookie SUNDAE" to the employee to be safe. Well, he got a cookie and a scoop of ice cream in a cup and that was it. No toppings. The employee didn't even ask about any toppings. By the time I ordered, I opted for just two scoops of ice cream because I figured that couldn't be screwed up. I heard this DD/BR was always bad, and now it's under new ownership - and apparently still bad. I'm never going back. read more

When I came in 2 hours before they closed me and my family saw dounts and everything was on the service there was horrible they said they had nothing and once we left they closed down for short horrible service read more

This review is solely because an employee was rude to my wife, and threw a bagel at her yesterday.

Probably the best Dunkin' Donuts spot I've been to aside from the one in Central Islip. The food is fresh and the drinks are excellent. I don't know what this girl's name is, but she was really nice and welcoming. She is also very talented too in how she makes drinks here. I really should have asked for her name so I could praise her in this review. read more

I run a business as well and the manager here clearly does not know how to run a business. He's more worried about payroll than customer service and he will drive this place into the ground. He needs to hire and train more staff he also needs to pay attention to what goes on there by staying up front and not hiding in the back. You can not have only two people working during prime time. The area managers or district managers need to open their eyes and read these reviews. For a major corporation it is an embarrassment. read more

I'm giving one star solely for the fact that my sister, mother and I love Dunkin coffee. Without that factor I'd give this location 0 stars. Just walked in to get 3 iced coffees- winter blend- when my sister and I experienced the WORST customer service from the young male worker behind the counter. After giving us a hard time about the $2 winter blend offer, he charged us for 4 coffees instead of 3. When asking him to correct it he proceeded to YELL at my sister and I and told us how he took our order. Because I didn't want to ruin his day I took and paid for the extra coffee but oh my. 1) Sir, don't yell at 2 twenty year olds over coffee. 2) what happened to the customer is always right. I wish I was able to catch your name on your name tag so your boss could see this and fire you. read more

I went in there to get my afternoon coffee and the one of the workers was being extremely rude to the kids, I asked them if they knew her name and they said Nicole. She was yelling at children saying they are not allowed to sit down in the restaurant and how they are not allowed to use the restroom, with a very rude attitude she also told them to order quick and leave. If my one of those kids was mine i would've cursed her out right then and there. I feel sorry for those kids who were just trying to get food with their friends. read more

This Dunkin is by far the best on the island if you love inconsistency!!!! Nothing like waking up in a great mood and heading to Dunkin to for an amazing iced latte and then receiving what most would consider a taste mixture of soil, gasoline and pennies on ice. Oh and if you're lucky a little milk too. God forbid you ask for "cream", my god they look at you like you just asked for Isis in your coffee. How hard is it to get an iced latte with cream and have the same thing everyday!?!? Isn't this your business??? I guess it could be a reflection of the turnover at this place too. I haven't seen the same dude or chick behind the counter for more than a week. It's like a god damn revolving door back there. Now that I think of it, maybe they're stealing all the cream on the way out the back door.... Not to mention, can anyone advise how the same coffee at the same size, almost daily, costs a different price!?!? $3.98, $4.05, $4.44.... soon I might as well just leave a $20 bill on the counter for a medium iced latte. In short, if you're having a great day or plan on having a great day, go get your coffee elsewhere. Or better yet....go across the street and get some sushi at Jiangs because that place gets it!!!!! read more

The WORST DD AROUND....coffee is weak and they do not allow they're customers to use there "out of service" bathroom .....its been months .....plus it's illegal not to have a restroom in a restaurant where I have paying customers read more

By far worst Dunkin ever!! I watched the worker sneeze into his hands, and then continue to grab my ic cream cone without washing his hands or even using a napkin!! Not to mention the extremely slow service, I've been here multiple times they constantly forget orders They close way earlier than 9:00 too read more

Worst experience ever, just wanted simply ice cream from the Baskin Robins part. Asked for a Banana Royal right on the menu, and was asked 3 times what I wanted, on it, all I wanted was what it came with not list every item that came on it, he had no idea what I was asking and left with a basic 2 scoop sundae with hot fudge, total waste of time. read more

Worst Dunkin' Donuts I have ever been to in my life. Countless times I go there hoping they would maybe get their act together. Nope. No one pays attention to anything you order. A bagel not toasted with butter took 20 minutes to receive because they thought it was more important to sweep behind the counter. Today I ordered my usual medium caramel iced coffee with extra caramel and milk. Tell me why this drink doesn't even taste like a coffee. I can't even explain the taste. After I get done writing this review I'm driving right back to that hole on earth you call a Dunkin' Donuts and making the person who made the drink, TASTE IT. They can't possibly be getting away with this shit. They think they are always right and customers are wrong. I saw them arguing with an 75 year old man yesterday because he ordered 2 coffees one for him and one for his wife; and they made him 4 coffees charged him for four and told him they don't make mistakes and he's wrong I CANNOT AND WILL NOT give my money to an establishment like this. It shouldn't even be considered that because the only thing they do establish is ruining the customer base for Dunkin' Donuts and completely ruining orders by the second. IF YOUR NOT HAPPY WHERE YOU WORK THAN FIND A NEW JOB! The customers don't deserve the horrible service because of the lack of initiative and motivation in your life because you chose to work for dead end Dunkin. I go to the Dunkin' Donuts in bethpage at my old apartment and what a world of a difference. The employees know me by name, they greet me with a smile, they get me taken care of right away all while seeming to be happy and enjoy their life and job at the same time !! I cannot say the same about holbrook NY location off of Main Street and furrows road. That place is depressing and disgusting. It's safe to say that I will never return there again. Today was my last. Like I said I was going there to give them the benefit of the doubt even tho they messed up my order almost every day this week. Corporate doesn't do anything after numerous complaints either. Now I will warn all customers who decide to go here. If I can steer Atleast one person to going to another Dunkin than my job is done. read more

Terrible. Never get your order right. Wait is forever. Workers wear masks under their chins. After 12:00 they have no more donuts left! The ones that are left are old and stale. Rather go fee miles up the road to get better service. read more

I would not even give 1 star if it was possible. I-have been getting my coffee here every day for the past 10 years but since the renovation they get it wrong every single day! And they never have my husbands dark roast brewed he always has to wait for it, and he's also a regular for many years. And speak about waiting it takes me at least eight minutes to get a cup of coffee.. This place stinks. I wish there was a different one on my way to work They were so friendly and on point years ago that this really is annoying read more

I saw the one star review and thought to myself. Come on.. how bad can a Dunkin' Donuts be? LISTEN TO THE REVIEWS people. Do not come here. The place is absolutely filthy. They have no idea what they're doing. Will not return. read more

Dunkin' - Unclear as to why they have a Sheetrock wall up instead of a real wall. They have weird written graffiti all over it too. Not clean at al. - Coffee & Tea Near Me - Holbrook, New York

Best dunkin to go to but lots of clueless customers make poor employees jobs harder .. nice and friendly staff and fast .. people are such f... they complain and still come and get what they need .. don't blame your misery on others .. read more

WORST dunkin I have ever been too. Every time I ask for extra ice I get no ice I tell the cashier to please tell them and they nod there head at me and say nothing. Today I went it in for hot tea open my cup and all the milk is curtailed at the top. Will never go back read more

I had decided that I wanted Dunkin' Donuts for breakfast as I always choose to do. I ordered my normal order, a large strawberry lemonade dragon fruit refresher with a pink donut and hash browns. When I was rung up the order total was only 7.57$. I was given great service and greeted by great employees and had only waited for about 6 minutes. I grabbed my order and was on my way back home. But when I picked up my drink it was bright orange. I took a few sips and realized it tasted completely different. The drink is usually sweet and tangy. But the drink I was holding however was bitter and sour. I had decided to not make a fuss and just try to drink it. When I was halfway done with my drink, I realized I couldn't drink it anymore. It was leaving a a bad taste in my mouth and I couldn't handle it. I drove back to the Dunkin' Donuts and showed them the drink. They gave me a hard time because I had drank most of it. But I explained to them that I didn't want to cause any trouble and had wanted to leave them all alone. After a few minutes of fighting I was given a refund and a new drink. I had made sure that they put enough syrup in the drink this time. When I was handed the new refresher I said thank you and left. I did notice though that I was given many rude looks as I was walking out. The good part of this review is that the hash browns and donuts were great. I am writing this review right now because this drink has been handed to me almost very different every single time when I know the drink is meant to be bright pink. Since this was another attempt of me trying to order the drink and was still given not what I wanted. I would not recommend this Dunkin to a friend but If they choose to I would tell them to make sure their order is done properly and is given the right taste in their food. read more

I go to Dunkin donuts everyday. Sometimes twice. I used to go to the Dunkin donuts on horse block road in farmingville all the time. I recently moved to Holbrook so I've been going to this location. The coffee is good and people are nice but they are beyond slow. The line is always out the door. Sometimes it's a 10 min wait to get a cup of coffee. Maybe They need to drink some of there coffee themselves to pick up the pace a little or hire more people. It's ridiculous to wait that long for Dunkin donuts coffee. They make Starbucks look like the fastest place around. Lol. read more

My fav dunkin. Ive lived here in holbrook my entire life and this place has only gotten better over the years. Always friendly staff, always fresh coffee and the only people who seem to get my orders right. They are expanding into the store next to it, which explains the mess and drawn on sheetrock thats been there the past few weeks. Cant wait for them to re-open so i can get my perf iced coffee read more

Honestly this is not even my local dunkin, this is just the one that's on my way to work so it's easy to stop at right before my shifts. But I actually hate stopping here, the guy behind the counter that's there mostly all the time is really creepy.. and whenever he takes my order he goes very slowly. Not to mention he charged me an extra 75¢/$1 for whipped cream on my hot chocolate... I have a friend that works at my local dunkin and she told me that whipped cream is actually free. On that note, as much as I now hate returning to this dunkin myself, I can only advise people to definitely go elsewhere, there's another one about 7 minutes from this one on railroad ave in Ronkonkoma by the train station. Take your business there instead read more