Before I give this review, I want to make something very clear... this is my first review of any establishment ever. I am no "Karen" as they would say, and specifically made a Yelp account to make this review.
I have been a loyal customer to St James Bagels ever since its inception. For years my family, friends, and I have been getting bagels and egg sandwiches. Everything from the service, food, ice tea, coffee has been fantastic and I would've never thought in my wildest dreams I'd be making a review like this.
Unfortunately, that has all changed over my last few visits. Many little things were adding up over a recent short period of time and TODAY was the nail in the coffin. Me and my friends ordered 3 egg sandwiches and a bagel over the phone. Whoever was on the phone taking my order was clearly not paying attention whatsoever, constantly repeating our orders back wrong and me and my friends joked in the car about how our order is definitely messed up. When I arrived the place was decently busy, a few people in line waiting, I have seen it 10x worse. Like I said earlier, I have been coming here for years and understand that when this place gets very very busy and I completely get how it can get very stressful for the staff. Being a veteran of the restaurant industry, I 100% understand how it can be. People are a**holes, I get it. But today was just not one of those days. I could easily see that it was a moderate, maybe even a slow day. When I approached the counter, it took the entire staff at least 7-8 minutes to even make eye contact with me. I literally began to lean on the counter with my debit card out like I was at a club ordering a rum and coke. I know because I was constantly checking the time because I was already running late for work. I was consistently being moved over for walk in customers and not a soul acknowledged my existence. I could see my bag labeled on the counter and all they had to do was ring me up. Finally, after waiting, a kid whose job probably wasn't even to ring my order up saw I was waiting awhile, apologized and rung me up. I said it's fine, totally wasn't a big deal. I found out then that they raised the price for an egg sandwich. Look, 5.80 was already a steep price, but now it is way over 6 dollars for a SEC/BEC. I was confused but again, not a huge deal. What happened next was really what pissed me off.
For years, SJB offered either an Ice Tea, juice, or small coffee with their drinks. Today, I found out its extra now to get one of those. I was very disappointed. Now instead of my egg sandwich being 5 bucks and change, WITH THE ICE TEA, its now about 7 dollars. I'm not a cheap person, none of my friends are, but are you guys kidding? Up charging 50 cents??? I just find that absolutely ridiculous and cheap.
After declining to pay the extra 1.50 total, I asked the kid who rung me up if the bagel I ordered was in the bag, he said yes, I took his word, so I left. When we got home, every egg sandwich was made incorrectly and guess what, the bagel wasn't in the bag! My SEC had ketchup, my friend got the wrong bagel with no butter like he asked, and my bagel was covered in sesame seeds. I have a moderate allergy to these seeds and needed to take Benadryl after eating my very ketchupped egg sandwich. I developed bad tingles in my throat that now won't go away for the rest of the day. (This part is mainly my fault as I should have checked before eating, but why does my PLAIN BAGEL have so many seeds on it. Do you guys not clean the counters? Or maybe even separate the bagels??). And to add all of this up, one of the workers, who already has a sh*t attitude was handling the bagels with his bare hands and a fellow customer and I saw the incident at the same time, made eye contact, and shook our heads in disbelief. I am in no way a germ freak and could care less personally, but come on man that gross as f*ck.
We were severely disappointed and the last thing we said before parting ways for work was "We need to find a new bagel place". Besides now being the most expensive place in town, the service has gone very downhill and the petty cheapness has gone too far for us to handle. I am very very sad to say that me and my friends will not be returning to St. James Bagels for the time being. That is easily 6-7 loyal customers whose families will also no longer be coming in, who are no longer loyal. This is not the first time the service has sucked over the last few weeks, and I pray you all get your act together because your food is too good for this sh*t! read more