Vicki was super rude to the customers and the employees. Her lanyard said customer service manager! I get it was the end of the night but jeez she seemed like she hated her job. She treated everyone including another customer so rude and with so much attitude. I love coming to hobby lobby and usually get helped by super sweet employees but not today. read more

The store itself is clean and organized. I wish I could say the same for the front end people in charge. On a Tuesday night at about 7:00 pm, the only check-out line open was the returns line. The person in charge was giving a training session to the cashier on how to process the returns someone had brought in. They were just meandering along, slowly going through it, without any awareness for the people lining up to just check out. Finally, after waiting for ten minutes and about seven people in line she called someone for help. Maybe Hobby Lobby should join the 21st century and have a self check-out option. read more

Products may be abundant, with a wide selection across all imaginable hobbies and crafts. If the staff had abundant customer service, this place would be GREAT. Allowing returns at the register while the line is snaking along the aisles wastes time and creates more in-line frustrations. The cashiers move like old motor oil, with just as dark and unwelcoming attitudes. The manager appeared RACIST as she moved along the lines, selecting people behind me with WAY more merchandise to purchase. The ultimate insult was when I handed my money to the cashier, and she placed my change on the counter as if my presence disgusted her. I'm NEVER going back to this establishment. People of color, STAY AWARE and avoid this place like the PLAGUE. read more

Got a big discount when i bought these cuties. I recommend this place go buy stuff for your house. This is my new favorite place to shop for my new house. It was a friend of mine recommend this place. I usually go to IKEA in burbank but now, this is my go to place. I love their unique style. MY STYLE. read more

Hobby Lobby - Got '3m - Home Decor Near Me - Simi Valley, California

Today was my first visit to Hobby Lobby. The store is huge and has a great selection of everything - craft supplies, home decor, silk flowers, picture frames, paints, yarn, fabrics - the list goes on. I am a knitter and went over to do a look-touch in the yarn department. When I'd gone on Hobby Lobby's website I saw they only sell their house brand. The quality of their acrylic yarn looks and feels good, and they do carry wool and acrylic mixes. The prices were about what you'd see at JoAnn's, but I was told by an employee that every other week all the yarn is discounted 30%. The fabrics are also discounted 30% on the weeks that the yarn isn't. My husband bought a picture frame, and for a slight charge the custom framing department modified it so he could hang it the way he wanted. The store wasn't crowded and everyone was wearing a mask. I usually shop on off days anyway, so I'm not able to comment about the experiences of those who gave the store low reviews. The only reason for leaving off a star was that the aisles are not numbered, which makes it hard to find things. There were plenty of employees on the floor to help, but I could see how this could be a problem if the store was busy. read more

Being minority myself, I was irked by another review, so I came here all the way from Sherman Oaks, tatts, dyed hair, piercings & all. I was wearing combat boots & an oversized sweater, probably looked homeless --all of these did not matter. Not to invalidate the person's experience, just to solidify my own. The employees were nice and super helpful. No one bothered me and I was able to shop in peace until the end. It was my first time shopping here, but definitely not my last. & Can I say something about the ORGANIZATION, though?? Like, HOLY MOLY. Great job, employees of HL. If the other craft stores could keep it HALF this clean, I wouldn't be so stressed shopping with them. I'll be back. read more

I struggle a lot to get the fabric I needed, it got cancelled twice online. When I did a "special order" they did not even had it ready. First piece of fabric they gave me the store discount, but for this order they refused to give it. I wasted a lot of time in the process. I would say that their service is not as good as it should be. read more

We entered a local store here in Simi as we usually shop one in Las Vegas. We asked a female manager for help and were treated with rudeness. She acted like we were inconveniencing her and walked rather quickly to show us what we asked for. Walked away and was treated like she couldn't care less if we shopped there or not! We wouldn't go back, but the young female cashier was so friendly, helpful, and kind that I could even give this store 2 stars! read more

This store is really big. It is very clean and organized. The employees I encountered were kind.

I made the trip about 30 minutes out to this hobby lobby as it's the closest one to my location . Upon arriving i was pleased at all the offerings and items available. I was having a great visit ! It really just took the cashier to make my visit a bad one . I was rung up by Vicky (who i believe was some sort of lead? She wasn't wearing the blue uniform) . The line was very long so it made sense . When i arrived to her lane she looked absolutely miserable and her attitude reflected just that . As i approach her with a smile she just stares dryly at me and not a hello or anything . After checking out she just hands the bag to me not even looking at me . Looking pissed off to the right . Not a "goodbye" or a "thank you" . Silence . It was really off putting . Made me feel not valued , and especially not welcome . I was upset as i had made a far trip out and to be treated poorly by someone in a leadership role . read more

Great place for all your crafty needs & home decor. Store seems to always be fully stocked.

I wish I could give this location a good review. But the manger Chris is something else rude to his employees and calling them out on the sales floor in front of customers. He called out one of his employees today right in front of me & it was a very awkward feeling & I could tell the employe felt uncomfortable as well she was shaking while she was ringing me up & kept saying sorry. Chris (manager) work on your customer service and mostly treat your employees better. read more

Great merchandise, friendly staff BUT to cheat customers is completely rude, disrespectful and uncalled for. I was greeted so nicely by the owner of the store so I went ahead and I bought a beautiful clock yesterday and many other things. It had a $9.95 teal sticker on the packaging on the top left portion. So I thought that was quite the deal. I bought it and came home. Today I checked the receipt and it was $39.95. Don't you think that's false advertisement? read more

Was there this morning and had one cashier and waiting over 20 minutes in line. The manager was standing there and never opened a second checkout stand. Horrible customer service. read more

I don't know why every time I've visited this location theres only 1 cashier. I've gone at different times. One time there was actually 2 cashiers for a change I was like yay another cashier. After standing there a few mins says go to the other line and refused to help me. Today was the last time I set foot into this location. 1 cashier once again and the woman in front of me took 8 mins to return 60.00 worth of small items. Again plenty of employees but 1 register. It was closing time and I had 1 frame to exchange after having it 1 day the glass had a small piece missing from it. They simply refused to honor the sales price and wanted to charge me full price for the exchanged item. I understand policy. It's just businesses like this who don't care about people anymore is why ill choose to stay away. I always dreaded going into this location. I'll just stay out and spend my money where I don't I don't feel like they're doing me a favor and where they're not so mean to people. read more

Come on Simi Valley HL. Hire more checkers. No reason people need to stand in line 15-20 minutes to pay for things. Makes me want to drive to Oxnard. It would be faster. read more

This place just opened up in SIMI Valley, and while I was initially excited about having such a huge craft store so close to me, I have soon discovered what a hypocritical, non-Christian based store this is. First off, I am new to crafting but have invested almost every Cricut product there is out there, and have quickly gone from beginner sewer to advanced intermediate fairly quickly and have been excited to be able to make my friends and family Christmas Presents that I can be proud of. Because of that, I have been there (Hobby Lobby) 3-4 times a week, purchasing fabric or other odds and ends that I need for my project. The evening management asking " oh you're back- what are you making now?" However, this morning I ran out of some bias tape and needed to run in real quick to finish what I was working on, which I'm usually not there first thing in the morning so I didn't recognize any staff or anyone there and so quickly they summed me up and I was followed around the store. I do know having pink hair and tattoos singles me out and I am well aware of my need to have thick skin when it comes to dealing with narrow minded people, however annoying it was, I paid little attention as I wasn't doing anything wrong, which I never have. So I got my things, got in line, and then remembered I needed some empty bobbins, so I ran over to get them and when I did, one of my items I was purchasing fell out of my hands so I went to pick it up and I reorganized everything in my hands as that was the 3rd or 4th time I dropped something that morning. I went back to check out and quickly noticed the management surrounding me, "Whatever" I thought to myself, but as I was walking out, they decided to so rudely and unprofessional let me know that they needed to speak to me, and that an employee "Physically with their(her) own 2 eyes watched me put something in my purse". Not that they might have suspicion, but that they actually saw me do this!!!! I thought WoW!! I have spent close to $5000 with them just this month alone and they're are going to accuse me in front of everyone that I am shoplifting!! So I let them know that I don't have to do this, but I am going to, to prove that they have nothing but judgemental haters working there and allowed her to look into my purse. I had practically a 100% empty purse with only my wallet and a make-up bag in it so there would be no question in their mind that they may have overlooked the "stolen" items in my purse!! When they were proved wrong they did not apologize to me, they did nothing but walk away!,,, I was treated no different than any of the victims that led to the creation of the "BLACK LIVES MATTER" campaign. I am disappointed by the poor treatment and choices this company made. Not only did it anger me to be judged unfairly because of having tattoos and pink hair, but I was embarrassed by their lack of professionalism to single me out In front of an entire store full of people. At no time did they talk to me privately or to the side but chose rather to speak to me from a distance of at least 5 feet away. What if my neighbors were there, what are they going to think? I have no idea who was there, but I know that they sure thought that it was just fine to accuse an innocent person of breaking the law for NO REASON!!!!!!!! I can go on about the lack of professionalism, but to pride themselves on being a faith based Christian store, they were far from any type of Christianity I have known. I ask that you join me on the boycott of this store. Joann's is not too far away, and Michael's is only 15 minutes away. I guarantee that you find better prices on Amazon even. #hobbylobby #racists #haters #hotgirlswithtattoos #boycott #BlackLivesMatter read more

I love that This location in simi is open It's one of my favorite stores they have awesome supplies for artist like myself. I'll definitely be a regular here. Friendly service and helpful staff read more

Best place to buy yarn hands down. Lots of selection. Clean store. I like their fake flowers too

The managers there are the worst! They are not helpful. They are rude . They are never friendly . They talk down to employees . It's worth me to drive somewhere else to experience friendly staff. read more

Beware before buying online. Store won't take items back and will expect customers to ship items back to HQ's Hobby Lobby in OK. Worse customer service and policies for a company that offers online shopping options. read more

This one manager Helen or Heidi whatever was so rude and yelled at a fellow employee even tho she was amazing and helped me thru my visit. I think her name was Beth! She was incredibly helpful and was fast at checking out besides being yelled at by her manager. read more

I'm so excited to finally have a Hobby Lobby in Simi!! I love Hobby Lobby so much, so many options and such great deals! Their wall art is my favorite section by far! read more

This was my first time in this hobby store. The prices are reasonable and the items like the wall decors are well made and has variety of themes to choose from. I will definitely go back shopping in this store. read more

Finally glad they're open. Bought some items today and had nothing but positive contacts with the employees there. Will definitely return.

They will not honor the discounts even if the sign is right above the said product. So I went in to buy eva foam sheets. All my 2mm sheets rang up with the 40% discount however two of the 5mm foam sheets did not. So the cashier called a floor manager for a price check. I kindly explained the sign said ALL foam sheets were on sale. The manager told me that the sign must've been there for a different brand than I had... well when there is only one brand of foam in the entire aisle that's hard to believe. So she walked me to the product to show me, I assume that I was wrong. Lo and behold there was the sign above the foam sheet display and only one brand. She then says "well it says cosplay eva foam sheets, clay and pellets." I explain cosplay is in fact not a brand they carry but the practice of dressing up as a character and the foam sheets are what cosplayers use to create elaborate costumes. EVA I go on, is a type of foam also not a brand. She disagrees... so now there are two of them arguing about how did this sign end up here. "It must been a leftover sign..." well no because it says December 5th. Okay so now at this point they want to show me the correct product that is meant for 40% off. I show them yes, I also have that product in my cart. But I ask them to show me where on this product does it say "cosplay" like the brand they insist exist. They can't because it doesn't. So their reasoning the sign works for this particular product is because it says EVA foam. Dude both products are freaking EVA a type of poly foam. Okay now after all this they just say sorry no discount. So I walk back to the cashier and let her know to cancel my $100 cart of many items because they won't accept they're wrong and should honor the sale. It was like a 1.50 saving for me and obviously wasn't about the money but about the way they treat customers. I will not go back, I can find the same products at Joanns, michaels or Amazon. read more

Great place for all your arts and craft needs! Prices are affordable with quality items!! I love to decorate my house with the items I get from here! read more

I got shadow boxes there on sale. Had Walter in frames dept make my fathers shadow box of his military memorabilia for his funeral. He dad a great job and staff is very friendly. read more

Love the selection of all things arts and crafts!! Decent selection of materials. The silk flower are amazing. Some are so real looking!

Wow I went in there Friday night the second day they opened, absolutely amazing. I had the nicest employee Ketty help me in fabrics she knew exactly what I was looking for and such a great help!! Definitely will be back read more

I love the customer service, the quality and variety of products. I got all my Christmas decor with unbelievable prices! I am so glad we have Hobby Lobby in Simi, itsy new store!!! read more

Why is their checkout process stuck in the 80's? No scanners...no sale prices are automatic. They literally type in the price, look at an ad in a drawer and apply the sale discount if there is one. Ridiculous. And knowing this they never have enough cashiers working. read more

I love this store, however the assistant manager is a piece of work. Her name is Gabby and she is rude to the customers and refuses to let paying customers in the store if it's close to closing even though the store was open. I've had multiple issues with her and she should not be allowed to interact with the customers. read more

I've never left a bad review in my life but this store deserves one. I came here to grab some things and in my 30 or so minutes in the store I observed 3 employees wearing a mask under their nose. All while checking out customers with management standing right there, doing nothing about it. Management even encouraged me to move to a different lane for less wait time, to which I said no thank you, as the checker had her mask under her nose. Not only that, but a woman in line to check out with no mask on at all, with management standing there saying nothing. The lines are LONG, so if you're the unlucky one behind the woman with no mask, you can expect to be next to her for at least 15 minutes. I've never had such an uncomfortable shopping experience. I'll drive out to michael's in moorpark before I go to hobby lobby again. read more

This store has awesome items and at great prices, when they are on sale! All of the employees there are all very friendly. The store is always clean and always organized. I absolutely love the store and I'm so happy that they made one in Simi Valley. read more

Was shocked to witness upper level staff talk down to their employees in the most unprofessional and demeaning manner. I definitely won't support a business whose management doesn't support their staff. read more

Helllll no! I was excited to see a location closer to me than Oxnard or Burbank (I live in the SFV), but when I went today, there is NO SOCIAL DISTANCING! There were HUNDREDS of people just in the check out lines, and I am not exaggerating. At a quick glance I saw at least 4 lines with 25-30 people in each and the store itself was packed with people. Even without COVID, I wouldn't have wanted to be in there crashing shopping carts with everyone else crammed in there, nor would I want to wait in those lines, but with COVID, this was ridiculous!!! I made it about 15 feet into the building and I turned around and left. Talk about Super Spreaders!!!!! read more

Found lots of goodies for Christmas. Staff were very helpful. Everyone was wearing mask and they sanitized the carts and had sanitizer near the near the doors . read more

Great selection on pretty much everything, make sure you have an annoyed boyfriend to tag along and stop you from buying everything lol. The lines were long but that's to be expected when they just opened and are a huge store. Every employee was extremely friendly and courteous especially the checkers who were making sure to wipe every counter down in between customers to keep us safe! read more

Love that Simi has a Hobby Lobby. All Associates were helpful. Your Associate Ketty in Fabrics was a very big help. With Fabric choice & props. Her help made my Costume a hit for Halloween. read more