Extremely frustrated and disappointed. My husband and I ordered a reclining loveseat April 10. It…read morewas supposed to take "6-8 weeks" to arrive. Every time I call, the woman on the phone seems annoyed with me, and tells me the company who makes the sofas is just "really behind." Today I was told it will be another 2 weeks **before they can give me an estimate** for how much longer this will take. Now after reading the reviews, it seems like this is a common occurrence, and nothing new for them. The people in the store were nice. We paid approx $3000...to possibly be scammed. I may end up cancelling my order, but I see from other reviews they're also difficult about refunds. This is ridiculous.

Spent 5.5k on a couch and recliner combo, they said it could take up to 8weeks. We are going on 15…read moreweeks now and haven't heard a word outta them. Every time we call they say we will call you back with updates. We have received 0 calls. Starting to feel like we got scammed. I regret buying from them.

Such a beautiful and unique shop! Lots of lovely pieces (even Polish Pottery!) and the sweetest…read moregals who run the place. Always a pleasure to stop in and find new treasures.

Such unique items! Love this place! Love the girls up front!! Perfect place for finding gifts and…read moredecor.

Poly and Bark has been amazing to me, especially the Director of Customer Service, Jessica. They…read morehave treated me so well as a customer. The only issue I have had has been with the delivery company. I have had a nightmare experience in getting my couch delivered. The first delivery team damaged the beautiful wood frame on my couch and Poly and Bark didn't even hesitate to order me a replacement. Since then the delivery company has two created issues with delivery and I still don't actually have my replacement couch. But that is no fault of Poly and Bark. Jessica has gone above and beyond, working with me directly to ensure I have a good customer experience. She and I spoke on the phone at Greta lengths to ensure we were on the same page and team. She made sure I was able to contact her whenever I needed her and she was always swift to respond. Nothing that has gone wrong is the fault of Poly and Bark, and yet they have been the only ones in this process who have done everything in their power to make it right. Jessica has given up part of her weekends and evenings in an effort to make sure I get the highest quality white glove delivery. There is a three hours time difference as I am in Seattle. So often Jessica has been in communication with me at 10 or 11pm her time. She made sure my replacement couch was inspected a second time and insisted on a lot of quality assurance from the delivery company. I highly recommend Poky and Bark because honestly it's the most comfortable sofa I've ever had. I got the Zyon with the extra wide chaise and it's been the best nap spot of my life. And my cats favorite new place to cuddle. In sum, the furniture is great quality, the customer service has been excellent and only the delivery experience has been rough, due to no fault of Poly and Bark. My experience is an outlier. If you order from them, trust that you'll have an experience you are happy with.

Delivery was good and the sectional was... Delivery was good…read moreand the sectional was great for a few months; however, in less than a year, the seat cushions have significantly deteriorated and the back cushions need constant fluffed, repositioned, or traded out. I have no kids, and a dog that prefers the floor. I reached out to their customer service to ask if I could even pay to replace the current sofa cushion, and I did not receive a response. I'm more than disappointed in this almost 3k purchase. If you don't use your sofa for its intention,and just like the anesthetics, the this is the sofa for you.

Love this consignment store, Linda the owner is kind and welcoming. Great items especially…read morefurniture at a good price. Sale days too! Don't hesitate!

Stumbled on this gem when I was looking for another store in this strip mall that has closed. A…read moredress in the window caught my eye so I ventured in. The dress I saw was an anomaly. Just a couple items of clothing and jewelry in the front display cases. This is a home furnishings consignment shop and a well curated one at that. The furniture was gently used, even the pieces that seemed dated looked good. So if you have a flare for 60s, 70s or 80s decor, you'd be able to fined some nice pieces here. Beyond the larger pieces, like display cases, dressers, bookcases, there were quite a few end and nesting tables, ottomans and sets of chairs and bar stools. Rather than stalls for each seller, the merchandise is arranged into "scenes." Living rooms, children's area, entertainment outdoor items and running throughout are various lamps, while cool chandeliers and other light fixtures hang down from above. Plenty of decor items, paintings, faux plants and kitchen items are also available. Today, I spotted some wigs on head forms, a bedazzled, rechargeable lighted vanity mirror, a lovely orbital decanter on a matching glass resting plate, and some cool wall clocks. They even have throw pillows, duvets, towels and rugs. Everything was priced fairly and some real finds can be had. I'll definitely be back to check stock regularly. Cheers! "CC"

They were amazing sold me a fin for my surfboard table and made the whole process easy and quick!…read more Such nice people will definitely go back to shop sometime!

We purchased a Table and Chairs from them. The first Table and Chairs we bought was delivered in 4…read moremonths, it was the right color but the table was damaged. Barn took the table back. They exchanged it for a Table which was a Cherry Wood Color and matched nothing in room. They took table back and we waited another 8 months and the finally delivered yet another cherrywood Table. My cabinets were walnut. We called and spoke to Leon the Owner, who said we said Number 1 the damaged table was the Cherrywood color and what we ordered, it wasn't! The Table is Beautiful but not Walnut. We kept it because Leon said it was the best he could do. I recommend not Ever Buying anything that needs to be ordered and made. They are very ignorant when they mess up and it takes forever. We paid $ 4,000 for something that must be covered all the time.

Tracy, this is Shelly & Rod. We need new furntiure! Are you still around?…read morePlease call me! Thank you. 805-479-9522

This place is the best! Custom-made furniture made of real wood (not particle board). Great…read morequality, reasonably priced and fantastic service. Quite a variety to pick from too. My wife and I love the sectional, chair, loveseat and office armoire.

Past few months I had noticed a decrease in quality of sleep and improper recovery mentally and…read morephysically. My old mattress I purchased over 10 years ago and has been great to me for so long; But as my therapist and chiropractor recommended, time to find new support. I always prioritize my health and lately have found sleep to be a vital piece of that puzzle. Admittedly I find myself to be a "value bargain" type but I knew my health was priceless for this purchase. I quickly gravitated towards the Tempur-Pedic brand mattresses. The difference between it and others is substantial. Although at a price. Our salesman, Andy, did a great job at giving us a deal we couldn't resist. Next day we had our mattress delivered to our house! And after night 1 of sleep and day 1 of a nap I am so happy with our purchase! I slept so well and already noticed a difference in relief of joint/back pain. Amazing! Can't wait to sleep again Thank you again Andy. The special stuffed animal for our daughter was also special. Much appreciated!

Absolutely!!! The place to go when looking to purchase the "right" bed for your individual needs…read more Andy at the Sleep Shoppe, is so knowledgeable. Pillows, mattresses, mattress covers, sheets. Ahhhh, so many items from which to choose.... He truly wants you to be satisfied with any purchase you make. He suggests different choices, but not to make a "sale", to make sure you understand the choices available to you. If his store doesn't stock an item, he will make calls and emails to find it for you. Andy asked if we ever thought about an adjustable mattress.... no, we never thought of having one. After seeing the advantages, and the lower than expected cost, we did purchase one. So happy with it! We WILL always go to The Sleep Shoppe for our "sleep" needs. As well as recommending to anyone who is looking sleep products. Thanks so much Andy!!!!!

We just bought our DREAM chair from Ookkuu. I feel so lucky to have stumbled upon this gem! The…read moreowners are so great, and helped us with every part of the process. We stopped by numerous times to sit in a few different chairs and to finally decide which one we wanted to purchase. It's being hand crafted in Japan as I write this! Both my husband and I fell in love with Japanese design and craftsmanship a few years ago on our first trip to Japan. Since then, we've been drawn to various Japanese shops and stores around LA. There are a couple great shops for housewares around southern California - but we never found a shop that carried Japanese made furniture. My husband happened upon Ookkuu's website while looking for lighting - and we were shocked to find that they carried a number of items by famous Japanese architects and industrial designers that we'd never imagined we'd find in the states. We're lucky to have this shop in South Pasadena - I don't think there's a shop like it elsewhere in the states. Their showroom is on the second floor of an office building, don't be fooled - they love walk-ins! The showroom is small - but they carry quite a few of the items from their website. It's amazing what they can fit in there. It's definitely worth a visit to see these pieces in person. They also have a few small items like glassware, incense, plates and paper lanterns. They get new pieces in pretty regularly - so it's nice to go back often. Can't say enough great things - we'll be back when we decide to make our next purchase!

Classy, innovative, MCM inspired beauties live in this little hidden showroom. Each piece of…read morefurniture was designed and crafted in Japan. Alison and Hubert, who clearly spent much of their lives in Japan, are incredibly gracious and obviously passionate about their products and clients. These two truly went above and beyond customer service to help me. Don't be deterred by the "create an account" on their site. It turned into an interesting way for them to know who I was before visiting, plus it let me preview all of the prices. It feels so wonderful to know that people who care so much about quality and functional design are actually within reach. ;)