This place is where all of those people who failed at providing good customer service elsewhere come to die, apparently. This place by far has the WORST customer service out of any retail store. I will make it a point to never return here because I felt so icky walking out of this place. Exhibit A: We came here to get some mats cut. When we were talking to Henry in the back about getting said mats cut, he said that he could cut one of them today, as one mat doesn't take very long at all to cut, but 3 mats? Nope, we'd have to come back in a couple of weeks for the other two. When I asked Henry why 1 takes a couple of minutes, but 3 takes 2 weeks, he proceeded to just repeat the same thing over and over again but never answering my question. He'd start his sentences off saying things like "I'm not trying to be rude, but..." which always goes over well, as you know. In the end, he somehow magically turned 2 weeks into 15 mins and was able to get all 3 of our mats cut, even though we said we could come back later for the other 2. When gathering the completed mats from him, he said "This is a once in a lifetime opportunity, next time order in advance". ONCE IN A LIFETIME OPPORTUNITY to get 3 mats cut. Listen people, I consider myself to be a VERY lucky person to have had this opportunity in my life. Apparently, I will never get 3 mats cut within 1 day EVER AGAIN, though. That is sad. Exhibit B: As most places I step into, I never leave with just the items I came into the store to buy. When I saw they were having a 50% fabric sale, I had to get some. I was waiting a good 10 minutes at the fabric cutting counter, with nobody in sight. I repeatedly rang the bell that says "Ring for Service" (should read "Ring for Shitty Service") and... nothing. As I was pulling out my phone to call the store to alert someone that this area is completely unattended, a girl came around the corner to cut my fabric. Did she apologize for her extended absence and my extremely long wait? Yes, she did. Just kidding, of course she didn't. Exhibit C: Checking out. Oh, checking out. The cashier was full of "I hate my job". It was written all over her face. She never once smiled. Never once said "Thank you" or anything. At the end of the transaction, she handed me my bag and I said "Thank you" to her and... nothing. And then I said (very sarcastically) "You're welcome! Have a great day" and of course she just stared with her dead eyes and still said nothing. Ugh. This place is AWFUL! I will avoid this place like the customer service plague it is infected with. I encourage you all to do the same as well. read more

Okay, I have given this business some of my business and each time the product I purchased was defected. The odds of purchasing something and having it defected shouldn't be 100%. My first shopping experience at Hobby Lobby was very upsetting. I was getting married and needed some glass jars for our homemade spice rub that we were giving out to our guests. Hobby Lobby is near our home so it seemed like a logical place to purchase 100 jars. Four months before our wedding we pre-ordered the eight ounce jars because Hobby Lobby didn't have them in stock. They informed us we had to pre-pay for the large order, who knew 100 jars was considered a large order and that it would take a week to arrive. We agreed and paid up front with the trust that a large company would deliver. Well, the week arrived and I called Hobby Lobby to find out if our pre-pain order arrived. After talking with two clerks and the store manager who seemed to know nothing about our pre-pain order assured me that it would be in the next shipment the following Tuesday. I had called on a Friday. So like a trusting customer I arrived on Tuesday and the store manager didn't remember telling me that my order would be on the delivery truck. I asked the manager to verify that my order was even placed and they said the person who normally handles the shipping wasn't in but that it would definitely be here on the Thursday. Needless to say this went on for three weeks until I was able to get a confirmation that our pre-paid order was placed and would arrive on the next truck. Mind you, this is now one month into our original date of placing the order. So week five our pre-paid order arrived! Yay! Unfortunately, my elation was brief. When we went to pick up our pre-paid order thirty of the jars were broken or cracked. Thirty! Needless to say it took another two weeks to get the thirty bottles replaced, and ten of those bottles were broken. At that point my husband said, that's it, after this fiasco never will we shop here again. About a year later I needed some paint canvases for a gift to a coworker who paints. I had forgotten about picking them up so at the last minute I made a poor decision and went to Hobby Lobby the night before the party. About a month later I asked my coworker/friend if she had painted anything on the canvases I gave her. A look for horror came over her face and she bowed her head and apologized for what she was about to tell me. Apparently, when she painted on the canvases the paint bled through and in some spots was runny. I purchased 3 large expensive canvases so I didn't think they would be of poor quality. She asked me where I purchased them and when I told her Hobby Lobby she said that explains it. Nobody who is an artist buys their product because they sell deficient materials. I was embarrassed and she said don't worry it was the thought that counted. Fast forward another eight months and I have to buy some supplies for a chili cook-off event and it's the day before and once again I forgot to purchase some table decorations. So I head to Hobby Lobby for some decorations. Well the items I purchased were defective and I couldn't use the items. I was so angry at myself for once again thinking Hobby Lobby was a good choice. I can now honestly say my procrastination will not sway me to shop at Hobby Lobby ever again. read more

Ugh Hobby Lobby. 7000 square feet of stuff. I love craftsy, artsy fartsy stuff as much as the next Pinterest addict but I'll do everything in my power to avoid this place and shop elsewhere. And honestly, even though they have the most square footage they seem to have least of what I'm looking for. How does that work? All made in China, of course, but they do have a lot of stuff-seasonal stuff, craft stuff, sewing stuff, art stuff, you get the gist. If purchasing something at full price be sure to look up the 40% off coupon online, which they can conveniently use from any smartphone. Speaking of "they," most of the employees are like the Walmart associates of the arts and crafts world-bitter and unhelpful. read more

I asked the lady in fabric if she could help me with a bolt and she asked why I couldn't do it myself. Shocked, I still told her that I wasn't allowed to lift for at least a week due to a surgery. She began questioning what type of surgery and went on to tell me that her friend had that surgery and she could lift things right after. I told an older male manager about the issue and he asked me what I wanted him to do about it. I was speechless. Corporate should look into the management and customer service here. read more

So here is the thing about Hobby Lobby: my boyfriend loves it. A trip to Hobby Lobby makes his day. There are problems with this though. First, everytime we go he feels the need to tell me about how he and his ex-wife loved this place. Second, he is a pack-rat and doesn't need more stuff. He will look around at the home decor stuff and want more and more (no, he isn't gay) but he doesn't even have space on his walls for what he already owns! read more

Ever since I moved to Austin for some reason I found my "it" for what I want to project in my paintings... I love this city and all it has to offer. Hobby Lobby is a great place to shop for supplies and has very reasonable prices. My only one complaint would be, there are not enough registers opened and the lines are pretty ridiculous. But other than the wait, its a great place to shop for art supplies. read more

This is the cleanest, most orderly Hobby Lobby I've ever been in. Everything is in it's place and they have multiples of most what you're looking for. When we first bought our house I was looking for funky knobs and cabinet fixtures. I went to two other Hobby Lobby locations and found fixtures I liked, but there were only one or two available. I went here yesterday looking for fabric. It was the first time ever, in my life, that I didn't wait in line to get fabric measured and cut. Granted, the lady coughed and wheezed all over my stuff, but NO line! I also love that they invited my husband and puppy in the store. I didn't think they'd be dog friendly, given all the breakables, but she was welcome to prance around the store. And prance she did. read more

It's my own fault... I guess I still haven't learned my lesson when it comes to the poor customer service at this Hobby Lobby location. Who knew they couldn't scan their own products to find out the price? I would say never again but nothing beats a 100% discount~ Wait, good customer service does! Won't be back again. read more

I have gotten a Hobby Lobby gift card for Christmas for the past 8 years. No more unless things change. "I'm very disturbed by Hobby Lobby's lawsuit. A woman's choice in birthcontrol is definitely not her employer's business. No more Hobby Lobby for me!" Jerry's Artarama, Michael's and JoAnn Fabrics are on my list. read more

Me: "Do you have any dreidels?" Clerk: "What's that?" Me: "Oh, it's the spinning top toy for Chanukah." Clerk: "This is a CHRISTIAN store. We don't carry JEWISH things here." Never. Going. Back. read more

Sorry to kick a dead horse, but here it goes... I have to say something. I was originally looking for a fabric store to find patches for my multiple pairs of work pants with blown out knees. The place I was looking for was out of business, and HL was just a few blocks away. I don't agree with HL politics, but I justified my visit due to the extra gas needed to go somewhere else. Additionally, I also kinda feel they have the right to run their business as they should - for better or worse... This IS the place for crappy Chinese-made home decor, with some genuine arts and crafts items here and there along the walls. I don't know who I feel more sorry for - the Chinese folks that make this stuff for a few dollars a day, or the customers buying it. And to kick a dead horse once again: Hobby Lobby sells this imported garbage, while at the same time claims to be a Christian company, not open on Sundays, etc. The irony is deafening... read more

Hmm... there are a lot of negative reviews... but I have to say, I find Hobby Lobby a great stop for paints and canvas and sometimes I find fun accents for the home. There's always a 40% off coupon, so the prices are cheap. Works for me. read more

Chemo in the framing department was a wonderful help to my husband and me! He helped us at the last minute with a framing project, and went above and beyond by helping us select a mat, cutting the mat, putting it in the frame, and then attaching the hanging hardware to the back of our art! It looked beautiful and was all completed while we waited. Thank you, Chemo! I highly recommend this Hobby Lobby for the frame department, and will definitely be returning with more projects. read more

Hobby lobby, you just keep doing what you do best by keeping my wife happy and busy;) I am very grateful for the variety of craft items sold under one roof. My sexy lady can usually find everything she needs in one shopping trip. I would have given this 5 stars however my one complaint is that the prices aren't always the best in town. We appreciate the convenience however and will forever be costumers. read more

The custom framing department here is awesome. The team they have is just fantastic. Whether you work with Chemoe, John, or Daniel; these guys are very friendly, patient, knowledgeable, and caring. They are certainly the safe pair of hands when turning over your valuable picture, poster, or art to have custom framed. I've had numerous jobs done here, and I've been extremely pleased with the work these guys do. A few of them have worked at art galleries before landing at Hobby Lobby, so they know what they are doing. Before going to Hobby Lobby, I called around various custom framing businesses around Austin, and they were significantly more expensive than Hobby Lobby. I feel really lucky to have found these guys. I highly recommend this store, and don't forget to print out your 40% coupon when it's time to pay. It will save you 40% off the glass. read more

This is the worst craft store ever in that it is not a craft store. As for the decor it actually contains, the prices are ridiculously high, though they do run great sales, so keep an eye out for those. I could see it being a good place for boring, generic Christmas decor, but don't expect the useless employees to be able to tell you what's in stock, or even to try to help you. read more

This place is so large it's ridiculous. I like their selection but finding help can be hard and NONE of the isles are marked so you have to wander around until you find an employee only for them to lead you to the opposite end of the store. Sadly I was too far from a Michael's but still it's better than WalMart. read more

Worst customers service and bad products. Will never shop at any hobby lobby ever again .

Hobby Lobby has just about anything you would need for arts & crafts. It can be a little difficult to navigate the huge store to find what you are looking for - and staff is always in short supply - but they do have a wide selection of ready made crafts for decor. I like how they display finished projects at the beginning and end of the components aisles for each craft. Prices are higher than some other craft stores, but they have more finished crafts to purchase. read more

"I am a major Hobby Lobby shopper. At least a couple of times a week and I'm very disturbed by Hobby Lobby's lawsuit attempting to deny women access to some forms of birth control. I'm not shopping at Hobby Lobby until they drop this lawsuit, and I hope no one else will either. What kind of birth control a woman uses is definitely not her employer's business. No more Hobby Lobby for me!" read more

Through the years I adjusted to the poor customer service and the store being closed on Sunday. Each time I had a new passion I would head to their store; when my grandchildren wanted to try a new craft we would head to their store; when I needed fabric they were convenient and I would head to their store. Hobby Lobby's decision to deny women access to birth control has changed my shopping patterns, from now on I will drive a little further to Michaels each time I choose to shop. Also going to try a store here in Austin, http://austin.jerrysartaramastores.com/ again, a little further to go, but worth supporting stores which do not discriminate against female employees. read more

What would I do without Hobby Lobby to fill ALL my crafting, the grandkids' crafting and hobby needs? I totally redid an ancient doll house that had been sitting in a garage and turned into a sparkling new toy for my granddaughter -- from flooring to wall coverings, furnishings, and paint to even little shrubs outside the house. My grandson got trains for Christmas and we designed and decorated a train table to run it on. From gifts to frames to yard decor and so many more things I know there's one place I find them all -- THIS Hobby Lobby. I wouldn't miss their holiday sales! Pick the time you go shopping and you'll find there are plenty of times when the store is not crowded and there's time to wander and look and find what you're looking for. Leave your politics at the door and wear a smile on your face . . .you might just have a smile coming back to you. read more

I have vowed to never return to Hobby Lobby again. I can never find anything I'm looking for. As other reviewers have mentioned, no aisles are marked and you will find yourself wandering aimlessly for 20 minutes before just giving up in frustration. No employees offer to help you, and when you do ask they don't go out of their way to show you where something is. Michael's and even JoAnn's has a much better selection of products and a much easier to navigate store. Hobby Lobby is overpriced and a waste of your time. read more

I was a VERY loyal customer, shopping here at least once a week for my various hobbies for the past 5 years. They carry most of the stuff I need. However, I won't be shopping here anymore because of their suing the Federal government re: Affordable Health Care Act provisions for contraceptives for women employees. This is so disrespectful of ALL WOMEN. It tells women that they are not capable of making such important, life-changing decisions for themselves. Most of the time I've been in the store, the shoppers are women. This woman crafter won't be coming back until the store policy changes, and I'm telling all my crafting friends, too. read more

I see a lot of 1 and 2 stars and I understand. First of all, there is always a line and no one seems to care. If you want to shop at Hobby Lobby, you have to be willing to stand in line. If they have the help, they might call them to the front but mostly, you just stand in line. The manager of the store is rude. He doesn't know where anything is and when you ask, he just points. Oh he pointed, and I went over to where he pointed only to find out that the store didn't have it. That happened twice in one visit. Now it starts with management. If the manager has a great attitude, it rolls down and all have an example to follow. Not here. I really feel bad for the employees who stock. They work hard they are probably covered in glitter when they get home and feeling very under appreciated. One employee that I asked about where an item was said that he wasn't on the clock yet and chances are he heard that from the manager. Another girl in fabric was asking another employee where the nearest bar was and she smelled like she had already started the party. All employees have jobs to do no matter where they work. If they do not give good customer service, the store will lose customers and then where are they, promoted to customer themselves. With the internet businesses coming up fast, the stores that have good customer service will last and the others won't . Please Hobby Lobby, practice what you preach and make the customer feel loved. There are plenty of other craft stores around who make shopping experiences great. read more

There's only one thing wrong with Hobby Lobby, and that is that it closes on Sundays. Good for the employees, of course. I do a certain amount of art and framing, etc, and find more of what I'm looking for here than anywhere else.. While the fine art materials do not equal the selection at, say, Jerry's Artarama, there is a good basic selection. Lots of 2 ounce acrylics, clay, glue, other crafts materials. The ready made frames are easily the best and cheapest available, plus they are half off every few weeks. Good mat board selection. Prices very competitive, and consistent. Far superior to Michael's or Jo-Ann Fabrics. read more

This is by far the worst hobby lobby I have ever been too ! They might as well have a sign that says no kids allowed because the disrespect the staff has towards children is unbelievable . And don't touch anything because they automatically assume your stealing . Whatever you do don't come here . read more

I've shopped at Hobby Lobby for years for craft supplies. I even found buttons for a baby sweater that I couldn't find anywhere else. However, I will no longer shop there until Hobby Lobby drops its lawsuit. What type of birth control a woman uses is her OWN business, not her employer's. I'll have to shop at Jo-Anns or Michaels. read more

I like to shop at Hobby lobby. I was pretty happy with their items at good deals most of time. I kind of sense that their customer service isn't great, but didn't bother me too much until today. I purchased a few items this morning but didn't check the receipt until I got home later. As usual, I went over my receipt and found there was one item that charged twice. It was clearance item so the price ending was unique. It was pretty obvious the cashier accidentally registered twice. But it was only $2.57. I debated by myself whether I should call the store to see if what they could do or forget it. I decided to call, and the answer I got was I needed to come to the store with the receipt along all the items I shopped today. Then they would review if they made a mistake or not. That was fair enough, but I had to go there the same day I shopped. Hello??? You made a mistake and I have to drive 10 miles again in a round trip hauling my two grumpy toddlers to get my money back? Seriously???That is ridiculous. What is the point? It would have been more loss for me to drive there to get it straight. I rather give up the money because my time and effort worth a lot more than 3 dollars. I would be happy if they give me more time like a week or two, which I could stop by any time while I run other errands in that area. But the same day DOES NOT MAKE ANY SENSE. I guess that is their policy based on their perception about their customers (that they have plenty of time to waste) and that is too bad. Bad customer relations! I really want to say I WONT SHOP there anymore, but unfortunately I can't. But I definitely should check the receipt thoroughly before I leave the store or watch if cashiers check out the items correctly. I also strongly recommend you should check your receipt before you leave. I know some people drive 1-2 hours to shop here. You don't want to come back for what they have done wrong. read more

Hobby Lobby is a place to go for frames, glass matts, usually on sale at 50% off. Fabric by the yard and crafts galore. Closed on Sundays. The art and framing department gets 5 stars, I rated them only 2 stars based on the lawsuit. read more

Very good customer service! I had a product that ruined a project, I called the company of the product and they refused to help me. I went to Hobby Lobby to see if they could help me (even though they didn't have to) and they helped me get the project taken care of! They were soooo sweet and helpful, I'm so grateful for the manager who helped me today read more

I love this store! Like everything in Texas, it's big, bigger, biggest, with an incredibly vast selection of every kind of craft and art product imaginable! Even their home dec stuff is pretty sophisticated, and I was able to outfit my new apt. almost completely with their furniture, a total surprise, considering they specialize in arts and crafts stuff! (No beds, unfortunately!) The cashier was friendly and funny...I even asked for an employment application, despite already being employed by Dell computers! read more

I really like to paint (oils) and when I need some paint supplies I like to go to hobby lobby. The only complaint that I have is that it is almost too big! read more

Yesterday, I returned four mixed media journals I'd purchased last week (two different locations and a second family member accomplice) using a 40% off coupon on each. Patricia at the returns desk, in lieu of a pleasant greeting, proceeded to scold me about how deceitful and terrible I was to use 4 coupons on one single day. "You aren't supposed to do that. They shouldn't have let you do that. This just isn't right; you aren't allowed to do this." I didn't trust myself to say anything more than, "Well, I did use different locations." "Oh no, you didn't. You used this location and another one." So not only am I a Hobby Lobby coupon abuser, I'm also a liar. She even told me that I wasted gas buying items I would later return. She lectured me in front of numerous other customers waiting and then did each transaction separately, making me scan my card and sign four separate times so that I had to stand there longer giving her more time to lecture me. I felt absolutely devalued as a customer, and Hobby Lobby already sets the bar pretty low. I acknowledge the 'sin' of using multiple coupons in one day. But I didn't think Patricia would have accepted my excuse, which was purchasing journals for four different people. Apparently, Patricia's job is to make customers feel bad and to assure that they won't visit the Lamar/Anderson Lane location ever again. It kind of makes me want to go back over the past year and total how much I've spent at Hobby Lobby...perhaps then, Patricia, who was so effectively channeling my third grade teacher, might not have let her low opinion of me fly so freely. I'm going to recommend Michael's, and Joann's; stores that actually seem to appreciate their customers. Also, Michael's and Joann's accept competitor's coupons. Guess who doesn't. read more

I love that hobby lobby has such a huge selection and as a store i love it. however the people at this location including whom i believe to be the manager were absolutely awful to me today. I bought a paper cutter to use to make wedding invitations and as i was checking out i asked the girl at the counter what their return policy was. she said you can return for any reason within 30 days with receipt I said ok thats it? and she said yea. So I tried the paper cutter and although yes it does cut the paper it would cut and be off by 1/8'' (for an invitation that is a lot) so i had to run out that night and buy another one from office depot for $60 (worked great btw) anyways i went back today and they would not allow me to return it because the package had been opened. I explained to them that i had been told i could return it under the above guidelines and they said no you can't because it was opened. ok then that is what the sales girls should have told me and that is their fault. On top of that the paper cutter I had bought, when I originally bought it, had been previously opened !!! what the heck!! I explained that they must have excepted a return on it before because it was open when i bought it and so the woman tells me the cashier should have given me a discount since it was open but they couldn't return it. I sat there arguing with them for at least 15 minutes and I am not someone who returns things often or makes a scene and they just kept arguing with me!! The whole thing was ridiculous and i actually went and cried in my car after because they were so mean to me. I will avoid that store at all costs now, that cashier and manager or whoever were awful. oh and also Not only am i planning a wedding but I am also an artist and buy craft and art supplies all the time, i will definitely avoid giving them my business from now on. read more

I would not go again to Hobby Lobby for framing. They simply do not listen to what you want. I went with my brother to buy materials for framing, not to buy a frame. We ordered the wood, the mat, the foam board, and the glass. We said about 4 times that we did not want a frame; instead, we wanted the materials. No frame. We said it in Spanish too. Then the guy called me and said everything was ready for pickup, except that he needed the art so he could frame it. I said, AGAIN, that we are going to frame it ourselves, and that I did not need a frame, just the artwork. Then I went to pick it up, and what did I get?: a frame, already made, with the parts put together, without any art in it. How many times did I have to say that we were going to make the frame? The guy who saw my look of disappointment asked "do you want me to put some nails and a wire across the back so you can hang it?" I said no, bought the frame, and that was it. Never again. They should listen to the client. read more