Had a Rolex damaged in a car crash, the face crystal got all scuffed up and the clasp teeth got…read morebent so it wouldn't stay on my wrist anymore. The gentleman behind the counter fixed and polished it within minutes, and offered the repairs at no charge. Please bear in mind, I had never done business here before, so it's not like he was doing a favor for an old client. I insisted he at least charge me something, so he settled for $20. Aside from kindness to strangers, this place also has a very nice selection of fine watches at reasonable prices. If I'm looking for an upgrade, I'll certainly keep this establishment in mind.

Wonderful purchase experience! I was on the hunt for a watch to give to my son when he is older. I…read morehad done my research and found the timepiece I wanted, and luckily ATX Watches had the exact model. I ended up spending 2 hours in the store chatting with the owner and staff (family business). I walked away with the watch I wanted at a great price. I am planing on making ATX Watches my store for servicing and future purchases!

OMG! The new Korman location is amazing...upscale, elegant with many high-end jewlery designers…read moreand watches. Jen, took me slowly through the jewelry store pointing out key designers and pieces of interest. She even made a wish list for my husband. I am sure he is going super happy about that. Smile. Immediately what is striking is the unique chandeliers, paintings and modern furnishings. It truly looks like the building inside has been extracted from Paris. Jen humored me by showing me a $1M necklace, way way out of my price range. The Korman jewelry was absolutely exquisite. Fortunately, they have some affordable pieces as well. There is a luxurious bridal room to discuss bridal pieces. This room is warm, inviting and aesthetically pleasing. I love the vibe of this store. Please note it is a little tricky to get to. The jewelry store is located at Lamar and 29th street, however, you cannot turn left at that intersection, if going south. So remember to turn left at the street before.

We have lived in Austin for over 30 years and have always had a great experience with Russell…read moreKorman. My wife and I were recently shopping for a gift for one another and once again chose Korman's for their quality, integrity and customer-focused, no pressure sales culture. Our Client Advisor, Claire Hickey was tremendous to work with! She exhibits great interpersonal skills, excellent follow up and is a customer advocate. We would also like to thank Griffin Holbeck for taking time to meet with us. If you are in the market for a product from a company with a large selection of watches and jewlery, high integrity and quality, we unequivocally recommend Russell Korman.

Wonderful service! I will never go anywhere else because of the prompt and excellent service. All…read moreof the staff is friendly and knows what they are doing...no guessing here. Will be back!

I highly recommend Micheles on Rollingwood. Very nice people. I have sold them pieces on two…read moreoccasions now. Haley was very sweet, friendly and took the time to give me a thorough evaluation and explanation. I find them to be very fair and trustworthy with their offers on fine jewelry and on scrap gold/silver too. I have never felt rushed or pressured to sell there. It's a wonderful store.

I went to Kruger's to repair two 18k gold bracelets that broke at the link/connecting hinge. First,…read moreupon entering the store, the staff promptly greeted me and listened to my concerns about the broken links. I spoke with Ryan, who was very attentive and assured me not to worry, the bracelets would be fixed. I was glad to learn they have an in-house goldsmith who handles all repairs, so this brought me peace of mind. Upon inspection, Raymond told me I should hear back within a day or so with an estimate. Lo and behold, I did receive a call back quickly and approved the repair cost. The repairs were completed within the estimated time frame. However, during the repair process, one of the bracelets (18k gold two-tone) lost a diamond on the top facing side of the link. Not to worry, said Ryan, they would fix it at no charge. I got a call the next day that it was fixed. I walked over, only to discover that now the bracelet was missing another diamond on the inner-facing side of the link. This particular bracelet holds a sentimental value to me due to its design and because it commemorates a milestone memory. Diamonds on the top links and double-sided with an inscription underneath. Each link contains the same inscription underneath with one diamond stone per link. Anyhow, once I pointed out the issue, Ryan assured me they would fix it, at no additional cost. I was expecting a call back perhaps 2-4 days later but to my surprise, I got a call the next day that my bracelet was ready. Upon careful and close inspection, the bracelet was repaired perfectly. The other bracelet (18k white gold) had no issue and was repaired perfectly the first time around. Overall, I was very pleased with Ryan and the staff's exceptional service. Kruger's will now be my go-to place for all repairs, and I will definitely come back as I have my eye on a lovely diamond bracelet.

I love this jeweler. The staff is incredibly nice. Courtney in particular was super helpful in an…read moreissue with a watch (which I had bought elsewhere). Their jewelery is gorgeous.

I just wanted to say Anthony was amazing. He was extremely professional and the rest of the staff…read morewas really friendly. I had to return a piece of jewelry that I was not 100% happy with. I will definitely be back!!

I'm absolutely speechless--in the best way! Caleesi exceeded my expectations by helping me redesign…read moreand modernize a treasured family heirloom ring. The blue stone originally belonged to my grandfather and was set in his ring. After he passed, my mom had it reset in the 1980s and added the diamond. Caleesi thoughtfully repurposed the original gold and helped me create something new and uniquely mine while honoring its history. When I saw the finished piece, I was completely overcome with emotion. The result is stunning, and I couldn't be more grateful for the care and artistry that went into it.

I was so excited about visiting Caleesi to custom make a band for my S.O.'s engagement ring. I…read moremade an appointment to discuss design and pricing. We had already purchased the GIA Certified Diamond from another source and a custom band, simple but elegant, was needed to compliment the beautiful diamond we had. It also fit my girls personality. The store was small &humble, displayed selection beautiful, and very well maintained. I met with the jeweler and shared the design my girl liked. He was very professional and polite. After a few moments of discussing the ring he went into a back room to come up with a price. This is where things took a turn. We have already had 2 other quotes from reputable sources; one in San Diego and One in New York City. These are both custom jewelers with great reviews and reputations; thus, I had already an idea of what this was going to cost me. Id prefer to stay local, give my business to one of the top rated jewelers in Austin, and even pay a little more to do so. When the price was delivered, it was ridiculously high. I was disappointed, even to say shocked. I didn't even want to negotiate, not sure if they would anyway. I traveled 45 min to this place all excited, but left disappointed and robbed of my happy experience. So much so, I felt compelled to write this review. I was even prepared to pay slightly more to keep my business local, but this price was 2.5 times higher than the others. Now, San Diego and NYC are pricey locations to begin with, so imagine the awe when a local quote from Austin was that much more. I love Austin, but seriously come on. This is not Cali or NYC, nor priced that way. Its expensive here, no doubt but for jeweler services? Caleesi is nice, but not Beverly Hills nice.

We've been into this jewelry store three times. We have been here for jewelry repair, watch,…read morebatteries, and jewelry cleaning. We are always greeted with kindness and honesty. This is an upscale jewelry store with quality jewelry. This is where you can go buy an engagement ring or an heirloom necklace. We have received excellent service here. It is expensive, however, this jewelry one keeps forever and hands down to their children. You get what you pay for. I highly recommend you visit.

Very good customer service, and everyone i dealt with had a smile and great attitude. And blessing…read moreus veterans with a discount is fantastic. Thanx for getting my dad's watch repaired sooooo fast, and please let the guy who fixed it I appreciate it tonz.

I stopped by in search of a unique zodiac pendant that I could wear daily without being…read moreoverwhelming. I had considered various options from other designers and online stores but sadly those pieces were just too large for my liking. That said, while the store did not have any zodiac pendants on hand for visuals, Bill was kind to show me two catalogs. I browsed both and finally selected a piece in 14K yellow gold - made to order. It took about a week (purchase date to completion) - 5 business days - and I was very pleased with the final product. Overall solid experience - I do recommend.

Phenomenal people work here. Happy to have found our jeweler in Austin, TX. Great selection of…read morewomen's bracelets in both gold and diamond. Variations of gold too based on your preference. We were pleased by our time spent at Joe Koen and Son Jewelers and appreciated supporting a generational local business.