Kendra Scott remains one of my favorite stores. Staff are always so pleasant. The selection is lovely. The store is always welcoming and inviting. The location has weird for parking. But it is well worth stopping by by. read more

Visited this store in The Domain. We were greeted by very friendly staff and offered a free hot drink. I had the most unique amazing hot Matcha Drink. The store was bright and stocked with jewelry including Texas necklaces. I was so pleased and happy. A+ store. Stop in while in The Domain. read more

Bought a $96 necklace (Elisa Gold Pendant, White Opal) and it broke doing a plank -- not even a rough impact, just regular wear. I contacted Kendra Scott about a repair and was told they don't repair "fashion jewelry," even though their site says they do out-of-warranty repairs for a fee. That policy apparently only applies to their "fine" jewelry, but that distinction isn't made clear anywhere during purchase. Instead of helping, they offered a 15% discount code that barely applies to anything in their store. So basically: if your necklace breaks after 30 days, you're out of luck. Not worth the price if the brand refuses to back it up. read more

Kendra Scott - Close up of necklace break - Accessories Near Me - Austin, Texas

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Kendra Scott AKA (KS) (Keep Sales) never gives money back for a return of an unworn item within the 30 day window. This GOTCHA TACTIC is what you expect from businesses who have multiple issues with their products. With this return policy (for gift card or exchange only), KS ensures that money flows in but never out. Can't have those bank balances fall $$$$$$$$$$$$$$$$$. Greed is never a good look! The sweet employee we encountered at the store was visibly uncomfortable when we told her we wanted to return our purchase. She then was tasked with having to tell us the bad news. That the item purchased within 30 days and unworn from the store could only be exchanged not returned for refund. Of course we thought she was mistaken but she admitted that the policy poses a negative experience for the customers, and burdened the employees with having to be the bearer of bad news. The truth is we tried to find an alternative to the purchase that was given as a present, but to no avail. There is absolutely no valid reason for not refunding the cost of a product that was not worn, especially when the customer finds nothing that suits them. KS knows that they will keep EVERY sale regardless of whether the customer likes the product or not. read more

I have owned many Kendra Scott pieces and have been happy overall. Most were gifted, however, my recent purchase was a present to myself using my birthday discount. This is the worst piece I've had, and unfortunately, the sale is final, nor can I exchange it. The new line called Grayson Herringbone Gold Multi Strand Necklace twists onto itself ALL day and is very unflattering. I just picked this up last weekend and have only worn it a few times. It twists every time and already has a kink in the chain. It's a beautiful design just poorly executed. I understand that "all sales are final" but this should not include defective jewelry. Customer service claimed there have been no complaints, but I read a complaint about the same issue on their site. I also added my review on their site. Does the design team wear these throughout the day for testing? I was excited about this birthday gift to myself but am now sad to be stuck with it. (The 1 star is strictly on this necklace and not the staff at this location. I ordered online for pickup and had very little employee interaction.) read more

Kendra Scott - What it's supposed to look like - Accessories Near Me - Austin, Texas

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Visited on a Sunday afternoon for a color bar party. Kaiya and Kaitlyn was our stylist for the day. They were so helpful in choosing our one of a kind jewelry pieces where we got to select our colored stones. Color bar options are also available online but being in store was such a cool experience to see it put together right in front of you. This made it more customizable because the same stone does have different variations, and the color could appear different. Compared to the Domain and the flagship location on SoCo, this location does not have as much foot traffic. We enjoyed getting the stylists' undivided attention throughout our visit. read more

Kendra Scott - Color bar selections - Accessories Near Me - Austin, Texas

I had an event for a few women at the color bar. For 1.5 hours we ooo and aaahed over the various colored stones. You pick your metal color, jewelry type and then you can place your stone. Some stones cost additional. Everyone who purchased something got 15% off their purchase. The staff were so patient w us. Madison Mallory and Erica. We got cupcakes and rose and all left with a beautiful affordable Kendra Scott piece read more

Kendra Scott - Dietitians of Central Texas social - Accessories Near Me - Austin, Texas

This is a classy store. Offered us champagne while we shopped! Very friendly staff. Keep it up!! Pleased with my purchases.

This is my favorite Kendra Scott store (it also has the corporate office here). The parking is so easy with the accompanying garage! The girls there are always very pleasant to interact with and the jewelry is always well stocked in this store. My favorite Kendras are the Danielles and their bracelets. The jewelry is somewhat pricey for the quality, hence the 4 stars. These are my treats for meeting my personal goals! Tip: Come during your birthday month with an ID to get half-off one piece of jewelry! read more

I am really grateful to Caitlin for all of her help. She is amazing. My Dad bought me one of the fine jewelry necklaces and it broke. I brought it in, they repaired it and sent it back to me. I don't live in Austin. Great jewelry. Excellent customer service. I get friends and family little gifts here all of the time and love this location. read more

My wife attempted to return a gift and was told they could only give a store credit, not a credit to my credit card. I've never know a reputable business with this policy, especially a store selling jewelry. I will never shop there again. read more

My husband got me a Kendra Scott necklace for Christmas online, I wanted a second necklace to pair with it. We went into the Kendra Scott store at the domain in austin texas. ( I have blue hair, my husband and I are covered in tattoos and piercings) We were blatantly ignored by the blonde standing at the table but the white couple that walked in behind us was greeted. When I began looking at a necklace she called someone over the walkie and I began being followed by 3 separate employees for 15 minutes straight. Every single step I took, an employee would follow me to the table, to the mirror, to the clearance section next to front counter.... I found a necklace I wanted, my husband didn't want me to not get what I wanted due to a bad experience. I picked up the necklace and was asked where I was going with it? I said a mirror. Tried it on, decided I wanted it and walked to the front counter. The employee did NOT one single word to me. I said, hi how are you today? Again, employee did not greet me back, nothing. I paid $106, not a thank you or have a nice day. The experience did not sit well with me, on the 4th, I decided to return it at a different location Kendra Scott ( Lamar blvd In atx texas location) two employees were in there and two white women were looking around, being spoken too. I, in black leggings and a beanie, colored hair was not addressed. 20 minutes I stood at the front counter being ignored by both employees as they chose to help other people. African American employee walked up, no greeting or anything. I said hi I'm here to return this. Keep in mind, necklace has tag on it, in the tan bag, Kendra Scott yellow bag and a receipt from the 1st. She asked if it was a gift, I said yes ( as in a gift to myself) she said you can exchange it. I said I will not. She did not look at receipt or ANYTHING. I said I am done with your company, I want my money back. She walked away, left me for ten minutes and called the other employee, again did not look at my receipt or anything. One said well do you even have the card this was associated it, I said yes. Well credit or debit. I said credit. That was it. Treated me like dog shit. But made sure to tell the other two women to have a nice day. It disturbs me that people that look like me get treated like trash. While every customer you have that is white and looks like they are made of money get waited on hand and foot. Your company is a joke and a complete disappointment. read more

5 stars for the fact that they had sparkling waters and snacks in the front over Memorial Day! What a great way to distract the BF as I got some shopping done! The store is located near their big corporate building on the ground floor. There is ample parking in the back and it's a fun place to find all your favorite staple pieces. read more

I went to this location (north lamar) after a horrible experience on the south 1st location. I had bought a Scott bros gold chain necklace and pendant for $250. I decided to get it engraved complimentarily too with the initials RS. When we i told them I wanted it engraved they told me they needed to reboot their engraving machine because it was acting up. We left and came back when the necklace was ready. When we saw the necklace we noticed immediately that the S in the pendant was difficult to see. it almost looked faded. we talked to one of the store managers and she suggested going to the south Lamar Kendra location because their machine was acting up and she did not trust the machine to engrave the pendant properly. She said she wanted to be fully transparent. When we left the store, i pulled back out the necklace and notcied that the pendnat was scratched. I went back in the store and they told me all They could do was offer me A 15% discount on another $80 dollar pendant. As someone who as been shopping at Kendra scott since I was a teenager, I was set on never purchasing from them again. I was disappointed that They expected me to purchase another pendant when I already spent over $200. they even said that the gold this "fine jewelry" was made from scratched easily. When I came to this north Lamar location, I spoke to the store manager, Madison. after I explained my whole experience on south Congress, she went straight to the back and pulled 2 new necklaces out and asked which one I wanted to re-engrave. She engraved a brand new necklace and it looks absolutely perfect now. she was so kind and apologetic. She completely changed our experience of Kendra Scott. If it weren't for her and that store, I would never have shopped at kendra Scott again. read more

I called this location to make a purchase over the phone because they were sold out online. Even though it was super busy in their store and the weekend of their Black Friday sales, they were able to assist me promptly. The girls were friendly and attentive to my shipping and billing info to make sure everything was correct. Shipping was fast and they even wrote a little note! Such a small gesture, but definitely made my experience more personal! And their packaging is so cute. I usually visit this location or the Flagship store, and I have always had positive experiences. The quality of this jewelry is amazing for the price and keeping my jewelry in the pouches that come with every piece really helps protect it from turning green. KS will always be my favorite! read more

Kendra Scott - My Colette hoop earrings and the sweet little note! - Accessories Near Me - Austin, Texas

Kendra Scott declined to take back an item purchased just 24 hours before, hadn't been opened, and had no signs of wear. The store declined to help me. Their manager never got back to me. Headquarters also declined to help me. Their policy on this item surprised me. Why pay top dollar for cheap baubles and poor customer service? read more

My husband bought me a Kendra Scott necklace for our anniversary and after only 4 months it turned GREEN! I tried contacting customer service and they didn't stand by their product. They simply told me that their necklaces are gold plated and sometimes they will wear with chlorine, sunscreen, chemicals, etc. That is interesting because I never exposed my necklace to any of that. Now, I have a $130 GREEN necklace that is supposed to be gold. I'm very disappointed with the quality as well as their customer service. I cannot stand behind a company that doesn't stand behind their product. read more

Kendra Scott - GREEN necklace...poor quality - Accessories Near Me - Austin, Texas

Worst customer service. They do not stand behind their product. I see other people have had the same experience. I will never buy her products again or recommend them. read more

This has ALWAYS been my go to location. I work right next to domain but will make the drive there because they have always been friendlier and great experience. Well my 9 year old son wanted to get me some earrings with his birthday discount. My teenage daughters idea they went together to get it done without me. My daughter said they didn't have the earring I wanted in stock and the girl told her to have another girl at the store call another location. My daughter said they stood waiting and no one would help them call another location or offer to order them...nothing so they just left. Very disappointed. You see kids trying to do something without involving their parents I'm surprised they weren't more helpful. Sent them over to Soco location. We will see how that goes. North Lamar is off my list Follow up- went to soco my daughter said so helpful - skip lamar head to soco read more

I recently received a couple pieces of Kendra Scott jewelry for my birthday. I highly recommend using the color bar, you really can't go wrong with allowing someone to create a unique piece for you! However, less than 3 weeks after receiving one of the necklaces...it broke while I was wearing it! Clearly, it was very disappointing and unexpected. I had some serious doubts about the jewelry. First of all, their jewelry is not sterling silver or real gold. It is all just really cute costume jewelry. When my necklace broke I immediately called the store closest to me and asked what they could do. The employee said to bring it in and they would fix or replace it. I arrived and showed them my broken necklace and they immediately gave me a new one. If this necklace wasn't a gift, I probably would have asked for my money back or exchanged it for another necklace, as other pieces they sell seem a bit more sturdy. I am happy with the customer service, but I am pretty alarmed by the fact that a piece broke so soon and without any reason. While I was there I used my 50% off one item (birthday month coupon) and bought the "Sophia" earrings in faux silver. I think that earrings seem to be unlikely to break so I am stoked about the new earrings and that I got them for a good price. I would hesitate to recommend anyone buy the "Elisa pendant," which is their signature piece. See picture of my sad broken necklace. I'm still a fan, I just think their costume jewelry (which is all made in China, btw) should be cheaper since it's all faux materials. read more

Kendra Scott - Sad broken Elisa pendant after receiving it only 3 weeks ago. - Accessories Near Me - Austin, Texas

My first time buying something from Kendra Scott. It was a beautiful necklace, a gift for a friend. We were told my card was denied and they ran my card again. It was approved. I looked on my bank statement to see a charge of 48.00 on 12/29. Then on 1/2 there was another charge for 48.00. We went into the store the next day showed them what happen. Pretty sad my first experience will be my last. We've still haven't been refunded the money on the second charge. read more

My wife loves Kendra Scott. I had bought a few items at the south Congress location and had an issue. (Long story, not the stores fault at all) I work on Lamar and am closer to KS on Lamar.. I called and talked to Taylor, explained what was up and she was able to take care of me. She really didn't have to but went out of her way to make me a very happy customer. I will be back for sure. Thank you Taylor. Great job! p.s. Dear Ms. Scott, Taylor is awesome! That is all. read more

I had a fantastic experience today! It wasn't busy and for most of my visit it was just my group shopping. The sales people were very attentive and took care of us very well! Blake helped me pick my stone for my necklace and earrings and was great conversation! I would definitely come back to this store again. read more

I love Kendra Scott ! I love their jewelries . The only disappointment are their staff on Lamar location. The first time we visited the place, nobody seems to care abt us, they know we were there but just ignored our presence. The store is not even crowded and busy . It happened again on our second visit and just recently it happened again. My partner was standing at the store for a long time but nobody acknowledge her presence. I think those girls need to be thought that they need to welcome any person who visits their store . I highly eecommended going to KS at the Domain, that store is always packed and crowded but all the employees have their smile on their faces and very accomodating . read more

Check you curb side order before you leave. I ordered a gift for my daughter to pick up. When she opened it, after leaving this location and told me what it was, I was so disappointed! Now she has the inconvenience of going back to get the correct item and the sales person didn't even want to offer anything for the error. BOO! read more

This is by far my favorite location! It's huge and super nice! There is a ton of room here. There is a parking garage in the back and I believe they are moving the corporate office above this location. Natasha is super helpful and sure friendly! She took the time to help me see what was new and what would look good. She was super helpful with the color bar and didn't rush me on picking my stone out. I am in love with this location and with the customer service here! read more

I love this Kendra! It's the best one in Austin in my opinion. It's always a great experience. The staff really carry out the Kendra spirit and make sure every customer is happy. I want to say a big thank you to Colton and Alexandra for helping me exchange a few items and get some new ones I'm super excited to wear! Their customer service was superior even though they've been working from open to close on a Sunday! Thanks a lot! This is why I love Kendra Scott. read more

Kendra Scott - Accessories Near Me - Austin, Texas

They need to hire more sales people than chatter boxes. One girl was on her A game running around asking helping customers. While the girls at the color bar or registers just stood there laughing and chattering. 3 ppl in the store needed help and they just moved like it was a burden. Props to the one girl actually walking around assisting customers. read more

This should be the flagship store. Parking is plentiful, and the staff are uncompromising in their desire to help. After a few questions, like whether my girlfriend wore gold or silver jewelry, Kaylen selected the perfect necklace for me. I have shopped at other jewelry stores and have found none to be as helpful as the Kendra Scott at Lamar Central. Not only do they manufacture a superior product, Kendra Scott manufactures a superb customer experience.' read more

I love the jewelry here so much! It's not too expensive but still provides great quality. The only annoying thing is the parking is kind of difficult but that's not really their fault. Everyone there is really nice and willing to help. Also don't forget that in your birthday month you can get a 50% discount on one full price item which is pretty cool. I always love shopping here. read more

Was at this Kendra Scott location for my birthday treats and everyone in the store told me happy birthday. Our service here was exceptional and excellent. Colton waited on us and was patient with us and super professional. Highly recommend Colton for your Kendra Scott experience and this beautiful location. read more

The pieces look very nice and stylish when new. But this is cheap plated jewelry that turns your skin green. Not even sterling silver is used. Disposable pieces to wear once or twice. Way overpriced! Here is an example of what one should pay for such made-in-China items: https://m.dhgate.com/store/20706412#$seo=pc$ read more

Easy to get to, quick and friendly service. Great gift selections and free gift wrapping with every purchase

This location is convenient and I always feel pampered here. As a leader for various Austin nonprofit organizations, I have participated in several "Kendra Gives Back" nights where they donate a portion of sales between certain hours to a selected nonprofit. Staff is professional and courteous both coordinating the event leading up to the evening and also the night of. Kendra Scott does amazing things in the local Austin community and her jewelry is always beautiful. read more

Love how much space they have at this location and the convenient parking is a huge bonus in Austin. The staff is very friendly and helpful! Every time I've been here I have had a fantastic experience. read more

Kendra Scott on Lamar is literally glowing! The new storefront is really beautiful and is a great addition to what is soon to be a bustling new retail/office space. Plenty of shopping assistants if you need help selecting something, and close free parking in the building is a win! I feel like the selection was lacking a little originality when I visited, but I know people love their designs and they are always coming out with something new. read more

Kendra Scott - Just inside the front doors - Accessories Near Me - Austin, Texas

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I went into this Kendra Scott with the intention of buying something, I walked around the store for over 20 minutes and not one person came up to ask me if I wanted to see anything or if I needed help. I was the only person in the store and I had to ASK for help. I think if I'm going to be spending money in an establishment I should at least be acknowledged. I will not be returning to this location and have told my friends to do the same. read more

I meant to write this the last time I went to Kendra Scott to buy something for one of my girls. There is a young lady named Brittany who really went above and beyond a few weeks ago when I was running home late from work on a Friday. I was able to order and pay for a necklace on the phone and then when I was running so late, I didn't even have time to park, she came out on the street corner to hand it off to me in my car. Incredible customer service!! Again, today when we were there to buy something for Mother's Day, although Brittany didn't help us this time, it was as always incredible service. For dads , husbands or anyone else looking for a gift, there couldn't be a better store. read more

Stylish store, stylish jewelry- excellent gift idea. I'm a big fan of this jeweler and have seen numerous pieces all around town.

I am incredibly pleased with my recent visit to Kendra Scott at Lamar, the store looked beautiful, and every salesperson I interacted with was helpful and friendly. A few months ago I bought a bracelet, and was devastated when one of the links broke last weekend. I took it into the store to see if they could possibly repair it and the sales associate Colin surpassed my expectations when he offered to order me a replacement bracelet for no charge! The shipping was quick (2 days) and now I have a brand new bracelet great customer service guys & gals! read more