I had them install some upgrades on my class C minne winnie...got me right in...kept in touch with…read moreme about the install....finished on time too. Did a great job...friendly too. Highly recommend.

I've never purchased or serviced an RV but we did go here to walk the lot and check out travel…read moretrailers. They have a good selection. Beware of the fact that the entire place smells like marijuana. Someone was smoking out back. You may want to avoid unless you are trying to get a contact buzz.

These guys are awesome! I had an "incident" with a very expensive Girard awning. Julie and Kendra…read morehelped order a new one and installed it even though they hadn't worked with this brand before. Thank you for nice reasonably priced work completed on time. You have also removed much worry and stress. Very nice folks, been around since 1954. You have gained a customer for life.

John over in automotive is great guy and knows what he's doing. Great prices and all around great…read morepeople! I only bring my vehicles here to get worked on and I highly recommend!

Review of General RV in Wayland, Michigan…read more We recently had the pleasure of working with General RV in Wayland, Michigan, and overall, it was a very positive experience. Here's a detailed breakdown of what stood out and a few areas where there's room for improvement. What Stood Out Wide Range of Options: General RV offers an impressive variety of choices, from their "Keep You Camping" program - considered an "industry differentiator" because it prioritizes your ability to use your RV during peak camping season and educates owners on what truly needs immediate attention versus what can wait - to various extended warranties. Their willingness to work with customers and tailor options to individual needs really sets them apart. Exceptional Team Members * Marcus (Salesperson Extraordinaire): Marcus was fantastic. He patiently answered all our questions and helped us secure a great price. His expertise and knowledge of the industry as a whole, honesty and friendly approach made the buying process smooth and enjoyable. We appreciated all of his tips and tricks while test driving and found his insight and attention to detail refreshing! * Justin (Financier and "Cliff Talker Offer"): Justin was incredibly patient with all our questions, especially when we raised concerns about General RV's service department Yelp rating. He walked us through the financing options clearly and helped us understand everything thoroughly. * Aaron (Parts Specialist): Aaron was straightforward and helpful, providing a clear list of must-have, nice-to-have, and cool items for our RV. His no-nonsense attitude was refreshing and very useful. I love that he did not try to sell us things we didn't need and answered lots of questions about water systems and electricity! * Jim (Walk-Through Expert): Jim gave us a thorough walk-through of the RV and explained all the features in detail, ensuring we felt confident with our purchase. * Andrew (Insurance Specialist): Andrew was amazing at finding the best insurance coverage and deductible combination within our budget. His expertise made a complicated process much easier. * Front Desk Team: The ladies at the front desk were attentive and helpful throughout. Even though they initially spelled our name incorrectly, they quickly fixed it and kept the atmosphere light with some friendly teasing. Areas for Improvement While the overall experience was great, the cleanliness and attention to detail inside the RV could use some work. There were small issues like the time wasn't set on the clock, dried chunky caulking around the outside lights and smeared on a window, and a receptacle so dusty that I initially thought its color was off. Improving these small details would elevate the customer experience significantly. Final Thoughts General RV in Wayland offers excellent customer service, knowledgeable staff, and a variety of helpful programs that make RV ownership easier and more enjoyable - especially for a first time buyer. With a bit more focus on the finishing touches and cleanliness, they would be absolutely top-notch. I highly recommend checking them out if you're in the market for an RV.

I do not recommend this dealership…read more First, the coating package is a complete scam. They advertise one price, but once all the additional fees are added, you end up paying almost double. Save your money and don't buy it. The sales process was also very disappointing. The salesperson kept adding extra products and services, making the final price much higher than expected. I felt pressured into purchasing things I didn't really need. The biggest issue was that the salesperson assured me my current truck was capable of towing the camper. After I took delivery, I found out that wasn't true. I ended up having to replace my truck just to tow the camper I had purchased. I feel like I was misled, and that was extremely frustrating. To make matters worse, the very first time I used the camper, my vacation was ruined. The fresh water system appeared to be contaminated, with what looked like bug eggs in the water tanks, and the water coming out of the faucets had a terrible smell. I had to spend a good part of my trip on the phone with customer service trying to get help. Unfortunately, the customer service experience was just as disappointing. The representative I spoke with was rude and unhelpful, and the woman at the front desk treated customers with very little respect. It felt like they didn't care about resolving the issues after the sale. Overall, this has been one of the worst purchasing experiences I've had. I would not recommend doing business with this dealership. I hope my review helps others avoid the same headaches, unexpected expenses, and poor customer service that I experienced.

I was really surprised to see some of the negative reviews because that doesn't reflect our…read moreexperience at all. We had an excellent experience from start to finish at Gillette's Interstate RV. Every person we interacted with made the process smooth, comfortable, and genuinely enjoyable. Kyler and Tara in sales were fantastic--low pressure, informative, and never rushed us. They took the time to answer our questions and helped us feel confident in our decision without any pushy sales tactics. Financing was just as positive: friendly, quick, and incredibly easy, with very reasonable interest rates. It took a lot of the stress out of a big purchase. Before we took our new Jay Feather travel trailer home, the service department gave us a thorough, clear walkthrough, making sure we understood everything and felt prepared for our first trip. We absolutely love our new travel trailer and are already counting down the days until we take it out in a couple of months. We highly recommend Gillette's Interstate RV to anyone looking for a knowledgeable, professional, and customer-focused RV dealer!

we just purchased our 2018 Jayco Flight and couldn't have asked for a better experience. jake was…read moregreat to work with, honest and informative. we found exactly what we were looking for and the process was so fast and easy. Great people excellent service!

Had our slide out seal replaced and bearings repacked. They did a great job! No issues so far! The…read morebearings on our rig are special 10K pound axles with special seals. No problem for them!

Absolutely wonderful service here. They've earned a customer for life. About a month ago, I stopped…read morein for some used items advertised on Craigslist. After looking through their extensive supply of used items, I purchased a stove, microwave, some weatherstripping, and some sealer. Today I went back in for some caulking material and to browse their used parts inventory. Ed, the professional and helpful salesperson, came out to greet me personally. He looked at me and asked my last name. I told him, and he said, "you forgot an item here last time." They held a $6 weatherstrip for me behind the counter for a month in a box labeled with my name on it that I had forgotten during my previous visit. He even went as far as to try to look me up in the phone book. Thank you, Ed, and the staff at Modern RV for your honesty and integrity. You've earned a loyal customer for life.

Just purchased new RV here, customer service was outstanding, no games. Jeff the owner stayed till…read moreafter 11pm showing us how everything worked so we didn't have to make long drive back to pick it up. Tom our salesmen was no BS, told us straight up the pros and cons of each model and helped us decide, not pushy at all. Highly recommend.

As you can see the bot will respond to this review with the same language as the other poor…read morereviews. We had a great experience the first time we showed interest and went to buy our camper. Salesman was good. Finance guy was good. Hence 2 stars. Even though you don't deserve that. After that this place just decided to be a fucking shit show. I was told to come back once a year and they would service our camper. Funny. I went in today and the service included "walking around and checking out tires" that's literally what I was told. Let's take a step back. It took me 3 months and 3+ phone calls to get our license plate from them. We were cancelled on the day we were supposed to pick up. I am now finding out none of the mentioned serving items initially talked about were provided or will be provided. I am beyond disappointed and it seems everyone else is. I will tell everyone I know interested in buying any rec vehicle to go to ANY other dealership. Shame on you guys.

Their lot with motor homes has no one there the other lot has trailers. I called the lady on the…read morephone thought a motor home was a fifth wheel. The had to send s sales man to show us motor homes. Long wait!

Leah Hopkins in Sales helped me out with getting some new steps for my travel trailer. I'm glad I…read moretook her advice. They stopped the trailer shake, a lot more sturdy and safe for people coming in and out. Also, she told me they were easy to install... and they were exactly that. If you need help in service... talk to Leah!

My family purchased a camper from your dealership on May 30, and unfortunately our experience since…read morethen has been nothing but one issue after another. First, we still have not received our license plates. We were also told that we would be reimbursed for the four nights we had to stay in a hotel when we brought the camper back for repairs after only one day of owning it. When I wanted to return it before 72 hours they would return calls and were accommodating now that I'm past 72 hours of being able to return it they won't call me back, and they are extremely rude, but despite multiple attempts to follow up, no one has contacted me regarding this reimbursement. Additionally, I financed the camper through my own lender and was told the GAP insurance would be canceled. That still has not been done. The biggest issue has been the repeated repairs. The slide-out is once again not working correctly after your service department repaired it, and it is now cutting into the flooring. This is unacceptable, especially considering the amount of time and money we have already invested trying to get these issues corrected. We purchased this camper because our home is currently under renovation and we needed a place for our family to stay and eventually to do travel nursing in. Instead, we have been left with a camper that has spent more time needing repairs than being usable. To date, I have made five trips to your Coldwater location, spending hours driving back and forth and paying for diesel fuel, only to be treated poorly by management and the service department. On one occasion, we were told the camper was repaired and drove all the way there to pick it up. After waiting over two hours, we discovered it had not been fixed correctly. Because I had to leave for my night shift at work and my family needed somewhere to sleep that evening, we had no choice but to take the camper home even though the repairs were incomplete. The attitude and customer service from parts and management have been extremely disappointing. Rather than taking responsibility for repeated repair issues, we have been treated as though we are the problem. I have tried to be patient and reasonable throughout this process, but I have reached the point where I need these issues resolved. At this point, I am requesting the following: Immediate repair of the slide-out and any resulting floor damage. An update on when our license plates will be issued. Reimbursement for the four hotel nights as promised. Immediate cancellation of the GAP insurance. A point of contact who will communicate with us and ensure these issues are resolved properly. Since the camper is our temporary housing while our home is under renovation, I also expect the dealership to provide or pay for reasonable accommodations while the camper is in your possession for repairs. We should not have to bear additional lodging expenses because of ongoing warranty issues and repeated unsuccessful repair attempts. We have acted in good faith throughout this process, but the repeated delays, poor workmanship, lack of communication, and treatment we have received are unacceptable. I would appreciate a prompt response within the next few business days with a plan and timeline to resolve each of these issues. Thank you,

I had purchased a Forest River from another dealer (Zoomers) who wouldn't do any of the warranty…read morework. They stated that their two inspections didn't. show anything wrong. We'll they are blind or incompetent. The slide had an issue. The vinyl floor had a long cut in it etc. I found Royal RV. They made all the repairs needed as well as involving the factory. It was all completed in a timely fashion too. Great job Royal RV. I'll be purchasing from you in the future.

They were very easy to work with. They gave me a quote over the phone and stuck to it. I would…read moredefinitely recommend them. The quality of work was excellent. They even fixed my windshield wipers so they fit like they are supposed to. Op