ALWAYS an excellent experience with Hippodrome - My go-to choice for apartment cleaning. Easy scheduling, professional, and curteous. Thank you Nadia for your superb work! read more

DRY CLEANING SERVICES Straight forward, convenient and on time. If you live in Parker Towers, no brainer to use them for this service. read more

I requested a price quote and as I'm very close, I suggested I could drop off the work and I'm flexible for time. Pants hemming and a new zipper. His non-responsive answer is below. obviously, I won't be going near this place. Vadim F. Unable to service I'm booked for this time read more

Our bathroom was HORRENDOUS-the walls were BROWN from over 20 years of cigarette smoking with no ventilation, the tub was grimy, and it needed a DEEP CLEAN. Thankfully, Olga and Bema did MAGIC on our bathroom! Now our walls are WHITE!! These ladies were so thorough and professional! WOW wow WOW!! I am so happy with the results and am still in shock-Thank you SO MUCH!! read more

We're moving into a co-op in Jackson Heights, and the former owners did only a surface cleanup: it was pretty nasty behind the toilet, on the sides of the bathroom sink, dirty moldings, inside the oven...the place needed a deep clean. The two cleaning ladies were very nice, and fabulous workers: we made it clear that we wanted the whole place really clean, and boy did they deliver. The place was spotless when we got back a couple of hours later. Recommended highly. Would hire again without question. read more

I was looking for an affordable place with good reviews to bring my wedding dress for alterations. The dress is very intricate with lace and beading and I knew that the job wouldn't be easy and could end up being pretty expensive, but I think that for the task they were presented with they gave me a very fair price. The dress came out really great, much better than I expected. This place was very out of the way from me but it was worth the commute. Highly recommended! read more

I initially contacted the company via Yelp and was given a quote for pick-up & delivery services at the address that I provided for laundering of a down comforter. The website is broken so I was unable to schedule the pickup, and the e-mail I sent to the company was ignored. I called to arrange the pick-up, and the man who answered the phone refused to provide me with services, citing my address being "too far" despite me providing Vadim with the cross-streets of my address in order to get the initial quote. Pure laziness. read more

This is in my building, so the convenience factor is a major plus. However, their services are outstanding as well! I've done everything form laundry drop off, to wash and press, to tailoring, and everything was wonderful. They even offer house cleaning and window washing packages too, which is great. The staff is always happy to help solve any type of issue, but so far so good, I haven't had any problem and it's always a great experience. read more

Have been looking and contemplating on getting help cleaning my home for a while now, so glad I came across hippodrome! Got a much needed deep clean, and I am very satisfied. Hannah was wonderful, on time and thorough with attention to detail (also brought their own cleaning products/supplies). Look forward to using their services again, highly recommend! read more

The girl did an amazing job. For the price so worth it. Thank you ! Hope it continues that way as times goes on read more

Increase in prices, decline in quality of service. This was especially confirmed after my many bad experiences, and confirming the same "shady" patterns with my friend who I had recommended this company for her new house cleaning. The past few times I have had to deal with the maid(s) leaving wayyy too early. It has always been at least an hour or more still remaining in the cleaning session - and somehow they are always "finished". That obviously has not been the case. From unscrubbed showers left with the grime from their dirty rag bucket water, half a mopped kitchen floor, foggy glass cabinets... if I wanted a decent/mediocre cleaning, I could have saved myself the $100 and done that on my own. There seems to be no resolution from their end whenever I reach out to express my concerns about lack of quality, and lack of the actual time that the maid(s) worked. To spend all that money for a subpar result, and then the maids shamelessly cheating the clock to skip out an hour earlier than scheduled - that's one half of it. What really does not add up for me is how whenever I call the office, the people who are in charge will somehow try to tell you that their policy now states that paying for a 3 hour cleaning session means that it can "be less than 3 hours, or more than 3 hours, but that's the rate paid" as if half their staff hasn't been bowing out an hour early on their clients. There is no sense of resolution from this company when you express your complaints about the unsatisfactory performance. Personally, it feels like I am being cheated. If a cleaning service for 3 hours is $90/3 hours, and these ladies are constantly cutting the shift short at 2 hours .. then all I'm seeing here is a sneaky $45/2 hours rate. If you are receiving constant calls and complaints about this "1 hour freebie" pattern that it being pulled on many jobs, why wouldn't the supervisors/managers of the team come to the conclusion that their clients should be refunded for the hours of service that they did NOT receive. I am done with this place. read more

I've never written a review before, but my recent experience with Hippodrome compelled me to write one, so here we are. I've hired Hippodrome to clean my 1br apartment twice. The first time was perfect. Two cleaners came for 1.5 hours and left the apartment spotless. Absolutely no complaints. The second time, however, was a different story. Two cleaners showed up again, same rate for 1.5 hours. They only stayed for 1 hour. When they told me they were done, I pointed out that the service was really quick, and that it had only been an hour. Their response was "well, there's two of us." I paid them cash and that was that. Over the course of the next week, my girlfriend and I noticed that the apartment wasn't nearly as clean as the first time. Admittedly, we should've checked over the apartment while they were still here, but we didn't. There were water stains in the bathroom that don't accumulate that quickly. Corners of our living room (under desks and such) weren't fully dusted. Small stuff like that that showed low attention to detail. Obviously, we weren't too happy about that. Ten days after we had the apartment cleaned (we were out of town for a few days), I contacted Vadim, who presumably coordinates the cleaners, about how dissatisfied we were with the service. I apologized for the late notice, because we really should have contacted him immediately. That's our bad. I pointed out that we paid for 1.5 hours for two cleaners, and received only 1 hour of service. I mentioned the water stains and the dust. The response I received was that because it was 10 days after the service, he offered a 15% discount on my next service. I messaged him back going into further detail, reiterating my complaint and asked if he really thought that a 15% discount was appropriate compensation for missing 33% of the service I paid for (1 hour instead of 1.5 hours). This percentage doesn't include the quality of the cleaning, just the amount of time I paid for and the amount of time they spent here. A week later, no response. So I messaged him again asking if he forgot to respond or if I'm being ignored. His response (which came just over an hour after) again was to offer a 15% discount. Frankly, I find this unacceptable. He briefly apologized for the 'inconvenience', but didn't acknowledge my complaints whatsoever. No acknowledgment of the reduced time I received, or of the poorer quality service. My second message to him was blatantly ignored until I followed up a week later. I understand that I should've contacted him sooner. That was 100% my fault. That said, I simply can't accept that not only was the service was inferior, but my messages/complaints were barely even acknowledged. If I had paid via credit card, I would've charged 33% back. But I paid cash, so it is what it is. I'll give my business to a more deserving company. read more

Hippodrome Concierge Services - Home Cleaning Near Me - Forest Hills, New York

We loved the home cleaning service provided through Hippodrome. Kate was the one who did the cleaning and we couldn't be more satisfied. She did a great job cleaning every part of the house and was very thorough and detailed. She had a great attitude as well. We will consider making this a monthly cleaning service. My husband also sent his clothes for dry-cleaning and was impressed by the door-to-door service and pickup/delivery on time as promised. Thank You Hippodrome. read more

Very pleased with this cleaning service. I've used them about 6 times now. There was one instance that I was not satisfied with one of the cleaners. Vadim was very accommodating in sending someone else. My last cleaning with Gulia and Zulia was impeccable. They left my apartment spotless and smelling fresh. read more

I had a great experience with this team, extremely professional. Maria came by my place and spent all day giving my apartment a much needed deep clean, she was so patient, polite and meticulous. THANKS Maria!! You did such a fantastic job. I will request her next time I make an appointment read more

We hired cleaners to clean our apartment before move-in (the landlord claimed the previous tenants had cleaned, but they certainly did not). The two ladies that came (Gulia and Bema), got our place spotless. They cleaned all the caked-on grime off the stove and in the oven, scrubbed the inside of the fridge and freezer, got the sinks and tub back to white, cleaned all the windows, baseboards, inside all the cabinets, etc. They even scrubbed the walls. This is the type of clean I could only hope for. Thank you thank you! Our place feels so fresh! read more

I use these guys for my monthly dry cleaning and laundry. They will do pick ups mostly after the work day has ended or early on which is reasonable. The pick up man is always courteous and will come right to your Apartment door. I have yet to schedule a delivery because I find t convenient to just stop over and grab my things in person on the way to work. The yelp deal for 20 Dollars is great to start with to check it out. I do wish they folded he laundry like the place on my street though. The place on my street has them in very compact squares. Overall still this is my preferred cleaner read more

They were really late about 1.5 hrs and called me a lot when I was really busy that day but they did come the same day which was great. The girl spoke no English so I couldn't tell her what needed cleaning but I will say she cleaned really well, she missed a couple things and paid extra for windows but she couldnt do them so I would have preferred to take that service off. The only thing I was upset is they told me they would bring their own mop and broom (I just moved in the day before so had nothing) and they didnt so communication wasnt great. I will say she was nice and cleaned quite well though, even floors on her hands and knees. Total service cost me $156 for kitchen and bathroom cleaning on a new rental that obviously was still dirty. read more

Are you interested in having your clothing stained or become garbage? Well this is the drop of service for you. Promptly picked up and returned the same business day but with a SURPRISE!!! All of my clothing have ink stains I'm glad they were clever enough to fold in a way that I didn't notice but every scrub I unfolded came with multiple ink stains. Loved it when I don't even use a black pen!!! If you thought COVID was not enough how about adding this laundry service to the year !!!!!! read more

The tailor is a nice guy and has always done great work. He also helped me hem my wedding dress. He was fast and resourceful.

Hippodrome has been one of the few dry cleaners who would both pick up and drop off in my somewhat out-of-the-way neighborhood, and they have always delivered good service. I hope they will make a small pick-up this week! read more

I am messy. I'm basically a walking hurricane and from the moment I walk in my apartment door, all bets are off. I'm also pretty busy and a procrastinator, which means I'm often scrambling to clean or do laundry before I run out of clothes or have to have my apartment looking presentable. So I am so so happy to have found hippodrome! I use them for both laundry and apartment cleaning and I am so thrilled with them, on both counts. I've called them for cleaning at least three times and I will use them again. In the rare chance they are late, they always call, which I appreciate. Their lovely cleaning ladies are efficient and leave my apartment looking immaculate. They even arrange all the odds and ends on my nightstand so they look cute and organized and totally not like I left things there for months because I forgot to put them away! My laundry comes back on time, and in perfect condition, smelling fresh and perfectly folded. You da real mvp, hippodrome! read more

Amazing staff! Great customer serviceee, loved how fast they work!! My story was that i was desperate looking for a taylor who can fix my bridesmaid dress( the same week of the wedding) last minute thing!! hahahha so thank you yelp and the fact i found this awesome place who took care of me, my dress and fixed it in a 1-2-3 !!!whoohoo!! Thank God!!! Cant ask for moreeee so keep it up guyssssss! And people dont forget to get the deal $20-$15 whoop whoop! Savings is savings even if it's a penny!! read more

Work and customer service are absolutely phenomenal. I had a bridesmaid dress fixed here. The dress was pleated all the way from top to bottom however, the dress's pleats were all messed up as I receive it from the mail. Upon reading the reviews here, I decided I'd give it a shot. I needed the dress to be fixed right away since my flight is on Saturday. Wednesday was when it was handed to them and they promised that it would be ready by Friday. I just picked up my dress today. The dress was flawless, perfect pleats , which is my main concern and also had it cut by two inches. They did a wonderful job. Now another thing that's worth mentioning is the CUSTOMER SERVICE!!!!! Vajib (not sure if I spelled it correctly) came outside to meet me since I was having difficulty finding the place. I don't think any place would make this effort. My dress was holding into a necklace. It was really dependent with necklace and I broke it while trying on. This is my fault for not being careful. Vajib fixed it for me. Note that this is not part of the deal and he did not charge me for it. He could've just brush me off and say , hey we're closing and we don't have equipment for this, but he didn't. He was genuinely concerned about my dress and fixed it. As for the pricing, it was reasonable. I used Yelp deal and paid in cash to redeem 5% off. You should go here for alterations; pricing , output and customer service is a real thumbs up! read more

Not what you'd expect to find in the basement of a high-rise, but these guys are great. I got 3 pair of pants hemmed here. They have a changing room where I was able to try on each pair and have them sized by the seamstress and they were ready right on time. Super polite and reasonably priced (especially with the yelp deal!) I also had a pair of beloved combat boots which I asked if he could restore (they do shoe repair as well). Instead of nickel and diming me he let me know they were basically a lost cause. I'll definitely be back, because I think most places would have done a shoddy job repairing the shoes, charged an arm and a leg, and instead he was very honest with me and I appreciate that. EDIT: turns out they forgot to sew two pant legs! One on each of two pairs! This is partially on me, because I did not thoroughly check the pants until months after having them hemmed, but they actually failed to complete the sewing job. The pants I got hemmed I only wear during the winter (they're a little more roomy so I can wear layers), and I got them hemmed during the summer. At any rate, now that I've gone and tried to wear them I realize that they ENTIRELY forgot to sew the left leg of two pairs of pants! They were cut and ironed, but never sewed. I realized this too late, at work, which was very embarrassing, to be walking around with a dangling pant-leg. I ended up having to sew the other two pair up myself, which really defeats the purpose of me paying them to do this earlier. Please, pay closer attention to your work guys. Attention to detail is pretty crucial to your business, I wish I'd noticed this error sooner. EDIT NUMERO DOS: they fixed all the things! and threw in a free dry clean & delivery! They called me twice (I had a really chaotic week and wasn't able to return their first call) just to follow-up and make sure that I knew they were willing to work with me to resolve the issue. I came in and the staff immediately knew who I was. Everyone was super polite and professional through all of our interactions. Next time I'll make sure to double check for any human errors (which are reasonable, that's life), but these guys are great and completely reasonable. Highly recommended! read more

Amazing. Professional. Friendliest tailoring service ever. Actually I never really get my dresses altered until now, for a bridesmaid dress and everything was super easy and welcoming here. I knew my dress was gonna be a pain to alter--3-4 layers. But the man (I think maybe he's the owner or supervisor or manager...?) and tailor were both so friendly. The owner man even took time to show me a shortcut out of the building. It's the small details that make this place so amazing. I went here by looking through yelp reviews and since it was near my house. To be honest I wasn't expecting much and kinda worried bc it was in the basement of an apartment complex. But this place is awesome. I wish they could get a storefront because they truly deserve more business. I hope those of you reading this will come to this friendly yet professional place. Because I'm literally thinking of just buying dresses, even if they're a bit too large--because then I can simply get it altered here read more

The tailoring and alterations are excellent!!! I've had to have alterations done here twice and both times the work has been impeccable; the fit, flawless. When the tailor has questions as to how to proceed, he doesn't make assumptions. He calls and gives options! I know that should be standard but... I bring wash and fold here all the time and it's excellent. The dry cleaning has always been reliable as well. I just wanted to put the word out about the tailoring. Great quality in a laundry located in a high rise basement! Who knew??? read more

I used their services for laundry pickup and delivery. The price was affordable and I was very pleased with the service that I received. I would definitely recommend this business. read more

We love the people at Hippodrome. We do wash and fold and dry cleaning. Ecerything comes back quickly to us. One time, our laundry bag wasn't returned. Not only did they come to our apartment within 15 minutes of calling, but they also took our wash and fold for that week from our door. With a newborn at home, that was incredibly thoughtful and helpful and we can't thank them enough! read more

This place is absolutely awesome. I had some evening gowns and leather pants altered at a price that was within my budget. I got my things done for a song, literally. The gentlemen working there were very nice to me, appreciated my circumstances & it's a great location. I'm coming back with all my dry cleaning, tailoring and special clothing needs since they got the job done right & I feel like my altered items are reborn. read more

I had recently had two cleaners come to do a deep clean of my studio! Being a mom of a 1 year old has not left much time to clean and my apt was looking like a mess. The two ladies did a fantastic job, the bathtub has never looked better and my kitchen stove was sparkling! They also sorted and put away some of the stuff all over the place and it made the Apt feel much bigger. Overall I am very satisfied with the job they did and would not hesitate to order this cleaning again! read more

This place was ok. Nothing spectacular. I brought my bridesmaids dress here for alteration. The guy hemmed the bottom and brought the front in for me like I asked, but did nothing to fix the extra strap fabric in the back and it was gaping. I had to come back again after they finally fixed it. A little pricey too. Another bridesmaid went somewhere else and her dress cost $45 to get altered where I was charged $95 read more

Maybe this place is great for other types of tailoring or basic bridal hemming but this is NOT the place for complicated bridal alterations. The tailor is a nice only-Spanish speaking man...but he won't make the dress look right or fit right at all...and doesn't seem to care about that fact. He won't suggest ways to make the dress fit correctly and doesn't seem to know how to work with delicate bridal fabrics. The reason that I still give this place a 3 stars is the business owners. They were extremely kind when they learned that the tailoring was done very poorly and worked out a fair arrangement with me after the fact. I suggest discussing the work with the owners instead of relying solely on the tailor. The management here is wonderful and really cares about their customers. read more

Incredible. We had a 'deep clean' of our apartment when we moved in last month. Kate did an unbelievable job. Many thanks too to Vadim for the excellent communication around scheduling, and for accommodating rug cleaning at the last moment. Owing to this experience we now use Hippodrome for monthly 'regular' cleaning. We highly recommend you give them a try. read more

Hippodrome is a great company to work with. They are always super responsive and I was able to check in on Yelp and get my third cleaning at 15% off! Gula went above and beyond to make our 2 bedroom apartment spotless. She was hard working and really took pride in her work. She spent a full 4 hours on my 925 sq ft apt, and then walked me through room by room at the end. I will definitely be requesting Gula for my next cleaning! read more

I must say that Hippodrome is THE best laundry and dry cleaning around. Took a while to find a place that was worthy of a review, and this place deserves every star! The staff is beyond exceptional when delivering or picking up, they are always on point. The price is more than affordable, there is nothing to complain. The service is spectacular and the best part is the turn around time. My husband and I never had a problem and I don't see one happening either. It is definitely always a great experience and I highly recommend their service. read more

We use Hippodrome almost weekly for our laundry and dry cleaning. They provide great service at reasonable prices. When the laundry is picked up for delivery, they are always very professional and polite. Definitely recommend using them! read more

I was so impressed with the service I received today, I raved to all my friends and family all day long. Finally someone who cleans my apartment the way I would - getting every nook and cranny, everything absolutely spotless and they even organized our closets. I will definitely be scheduling a regular cleaning, the price can't be beat and neither can the service!! read more

I selected Hippodrome Concierge Services cleaning service since they are located in Queens and because of all the positive reviews on Yelp. Hippodrome sent Maria to clean my house this week. Maria was able to follow directions and she did a thorough cleaning. Hippodrome's price was fair and I highly recommend Maria and Hippodrome. Judy read more

I love Vadim. He's a great business owner and makes sure the job is done right. His prices are reasonable and I will continue to use his services. I am very satisfied with my apartment cleaning service. They really helped make my place feel more like a cozy home and I hope they continue providing the optimal service I am so happy with. I'm glad I went with this company as I had many options. Thank you Vadim, you outdid yourself. read more