Recently brought my 2012 XTERRA to get checked out under an extended warranty and I have to give another shout out to Alfred and his team. I've brought two cars here for a number of services and HILO has been nothing but informative, honest, friendly and professional. Alfred takes the time to walk you through issues and show you first hand under the hood the work being done. HILO works with your schedule, provides courtesy calls for updates on your vehicle and understands the value of customer service. Great value and great service! Thank you again guys. read more

My son and I recently brought his car to Hilo Auto for an inspection. Everyone was wonderful and service was swift. Eli, the owner, and the crew were very kind, friendly and trustworthy folks. On a side note, their waiting rooms are very nice, comfy, and so clean, unlike many other mechanic shops. We were pleasantly surprised! Highly recommended!! PS- the sweet puppy dog at their other shop is a sweetheart:) read more

Careful with your uber inspections here. I recently had service done at a dealership but they couldn't do my uber inspection. Uber recommended this location and the front desk person was very nice, but the tech who reviewed my vehicle stated I had a drivers side brake light out, and no tread on one tire. I let the technician know I just drove my vehicle last night and my tail lights work. He just goes yeah and gives me a smug look. As I leave I decide to check what he stated, and I have tread on my tire which Toyota also showed my tread on paperwork and can be seen if you walk up to it, and my drivers side brake light works. I even showed the front desk that my lights work. Becareful of the technicians here. Photo shows me with my foot on and off the brake and my light turns on. read more

Hilo Auto Service - Brake light off before me stepping on it. - Auto Repair Near Me - Rancho Cucamonga, California

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Had work done and now more problems. Seems that while allegedly fixing the main thing I went in for created more problems with my car.

Got brakes, and 4 brand new tires here in October. Got a warranty but apparently it doesn't cover nails. They said I needed a new tire ($198) because it was on the inner wall. I took it to another place and they said they could plug it no problem for $15. Be aware! read more

They did my Lyft vehicle inspection and offered to do Ubers as well at the same price!! Quick courtious and professional.

Tool my car in for repairs charged me 4000 dollars and my car is just as bad as when I took it in

The service Alfred and Co provided was superb from top to bottom. I'm typically super skeptical about taking my car to shops I wasn't referred to from family, but now I am confident I can continue using Hilo Auto Service. Repairs provided were: oil change, oil leak and a transmission issue. read more

HONEST MAN!!! I have 4 daughters and they have been to Hilo's for auto repair . As women we are afraid of being ripped off by mechanics. You are safe here . I almost cried today , Thank you for all your help read more

Honest good car shop! When my car needs service, this is the place to bring it to! Thank you for being so honest and wonderful

A mechanic you can trust. Been coming to Hilo for a couple years now. I've attempted to go elsewhere and nothing compares in quality. They're reliable, fast and friendly. read more

Made three phone calls in the middle of my Uber car inspection, while me sitting in the car and car is running. Not patient to non-English as first language speaker. Bad attitude. read more

Hilo Auto Service - Auto Repair Near Me - Rancho Cucamonga, California

I came in for an Uber inspection and Alfred was super attentive and professional. He got me in as soon as he could (it was really busy) and made sure all my questions were answered. Not only did he do my inspection, but he gave me a run down on all the services his shop does and I am impressed to say the least. I'll definitely be back soon. Thank you, Alfred! You're the best! read more

My favorite place for oil changes and repairs! The manager Alfred is friendly, priced fairly, and HONEST! He really understands the value of a long term customer as he gives the best advice for YOU instead of the cash register! They are also quick and don't give you the run around on wait times. The waiting room could use a little more love, but they did put in a row of nice new leather chairs read more

Amazing fast service, took my car for a vehicle inspection. They were very thorough and got it done in a timely manner. I would definitely come back to this shop! read more

Hilo auto repair Very friendly and helpful thank you guys. Went for a car inspection for Uber . Would certainly go back for the services they offered . Great prices. read more

It's the middle of summer, and another shop had left me with a inoperable A/C and an estimate that almost matched the car's value. Safe to say I was starting to panic -- Thankfully, I was referred to Alfred & Hilo Auto for a second opinion. I connected with Alfred late Friday afternoon, and after admitting that his Saturday schedule was fully booked, he STILL offered to see my car first thing Saturday morning. By Saturday afternoon, Alfred and his crew had my A/C back up and running as good as it was the day I drove off the lot, for a FRACTION of the cost the previous shop demanded. All I can say is that it's becoming increasingly rare to find a genuine, trustworthy and approachable Auto Shop, and Alfred & his Team's work left me speechless. My family and I will be committed customers from here on. read more

Good Service! Fast and friendly staff! Highly Recommended for ur car service. Thanks Alfred! read more

As a 20 year old woman, I couldn't recommend this place enough. They are super professional, very honest, never over charge and are very speedy with their services. I always come here to get oil changes and in the Rancho Cucamonga area this is one of the lowest oil change prices I've found. I also needed both engine and cabin air filters changed and the prices were so similar to AutoZone there was no point in me doing them myself. Amazing workers and a great value!! read more

Don't come here if you need an Uber inspection. I called and said they'd do it for 40$. I get there and I'm told that they don't do it. Then as I'm walking back they say they do. I wait half an hour and no one helps me. Shitty service with shitty people. read more

Hilo auto service is a great place to take your vehicle for a service. I took my 2013 Toyota Avalon and had the thermostat replaced to this business and the work done was awesome. Alfred the manager is great very professional, courteous, trustworthy and pleasant guy. I recommend Hilo auto service to everyone that want quality customer service and quality work on your vehicle. read more

Great service. Was my 1st time and he took care of our car. Didn't leave till all the work was done. I also observed him interact with other customers (cust Serv is important to me) and he helped everyone that came in with urgency. Didn't chase them away because of time. He was very Helpful. I felt he was honest. I will now only take our car here to be fixed, oil change, etc. I usually take my car for oil change where I can stay in my car because it's convenient, NOT Anymore! I had an oil change on May 28TH, and I had no oil in my car 2 weeks later. Here they took care of my oil issue as well. Great job, Great service! read more

You can't ask for a better team Alfred is honest and does such great work ,gets your work done on time and doesn't gouge you with the prices I will always come back to them this is a very good auto repair shop, recommend it highly! read more

I took my vintage car to Hilo for a minor repair. I figured the most it would take to do that was a day, but kept my car for 3 full days claiming that they couldn't find the part (a hose!?) Talked to Alfred the manager...geat guy! However, before o took my vehicle there I filled the tank to capacity and wrote down the mileage. (I did this based on previous umpleasant experiences at other shops) Sure enoug! They used my car to run errands, used a quarter of the tank and put 104 miles on my car! It's not the money I'm complaining about... (is was about $15 worth of gas), but it surely is a dishonest business practice! Sorry to say, but I won't do business with this place agsin, nor I would recommend it. read more

Came in for a brake job & Alfred was professional & courteous all throughout the entire process. He provided me with a detailed rundown of what his technician noticed the car needed & was able to get the job done that same day. Alfred is an honest, knowledgeable & friendly manager & I would absolutely recommend this shop to friends & family. read more

On my way to Vegas I stopped here and got an oil change without an appointment. Service was friendly, quick and affordable. They do promise a car wash with every oil change but because it was late they said they couldn't do it. However, they told me to stop by on my way back from Vegas and they would wash my car. Of course my car badly needed a wash upon with all the dead bugs on it but I just wanted to get home and unpack. Bottom line, I will be going back for oil changes (and free car wash) in the future! Thanks Eli, Alfred and the other gentleman in the suit! read more

Came here for the first time because of all of the glowing reviews here and on Google. Definitely lives up to the reviews! I am super happy with Alfred and the mechanic. I'll be back soon for another repair I need done. Thanks! read more

Seen the great reviews for Hilo and the manager plus its nearby so i thought id give it a try when my truck needed attention. Since then ive been here four times with different cars and everytime i drove away happy. Great communication , fast reliable service and never an issue with something not done right. Even took a car in for battery issues and he told me the problem with no charge. I feel this is a mechanic you can trust. read more

Best service!!!! Called them about an issue told me to come in and took care of it no hassle or anything thank you

What a wonderful place to take your car you get a free car wash + super awesome customer service. I'm so happy with my experience at hilo auto services thank you read more

Hilo Auto Service - Auto Repair Near Me - Rancho Cucamonga, California

Fast! Easy! Great prices! Came in for a free break inspection because my breaks were making a horrible sound and The manager Alfred was very helpful and to the point ! read more

Hilo Auto Service - Auto Repair Near Me - Rancho Cucamonga, California

I needed help getting my car re-certified for Uber/Postmates. Uber listed Hilo Auto Services as a certified inspection location. Times are tough and I was down to my last pennies replacing some old tires earlier in the day to make sure I passed inspection. It was a busy shop, but Alfred always made sure every customer got help as soon as possible, answering phones and the consistent queue with urgency and individual care. They were very busy when I arrived, and I didn't have an appointment or call ahead because I wasn't sure how long the tire replacement was going to take that day, but he explained what he had lined up and what time I could come back for the inspection. I got lunch and then went back. He got to my vehicle as soon as possible, really did me a solid squeezing me in that day. They made the most thorough inspection of my car I've ever seen for Uber. Alfred was helpful, friendly, answered all questions I had, and made sure I was taken care of! read more

This is my first time coming here, and I rarely leave reviews but I was really impressed with the customer service Alfred, the manager, provided! He went above and beyond to make sure I left a happy customer, after I went here for an oil change/car wash. I knew I had a leak prior to coming here and Alfred offered to find out where the leak was. It wasn't free for a diagnostic check but said it would go towards a repair cost should I get it done through them. So I agreed since it had to be taken care of. I told him I would try to call home to get someone to pick me up to take me home while they were working on my car and to my surprise he offered me a ride home with their company car should I need one! I was truly astonished by the level consideration for making this as easy for me as possible. He thinks he know where the leak is but to be sure he wants me to drive it for a few days to make sure there are no other leak points which he will examine when I bring it back. I asked if he would charge me to look at it again and he said of course not he just wants to be thorough! I just found my new mechanic shop! I don't think I will go anywhere else now! Thank you Alfred!!! read more

I just did a walk-in today for an oil change and oil gasket change, the service was exceptional! If i can give 10 stars I will! Shout out to Alfred the manager, very nice and honest person! If you want an excellent auto service please do come to this shop!! Im very satisfied with their service=)) read more

I was fixing my brakes when I noticed one of the calipers was leaking hydraulic fluid. Called around and had everyone trying to charge me up the ass until I found Hilo that did both calipers for less than what other places charged to do just one. 10/10 would recommend read more

I was hearing a squeaking noise when braking. I decided to just stop by Hilo Auto Service on a Sunday afternoon to get my brakes checked. Turns out the front brakes and rotor needed to be replaced. I was given a price estimate and they said they were able to get it done in less than two hours. I think I was in there for a little over an hour! Really great service! I definitely recommend them if you need anything in your car checked out! read more

My husband is a mechanic and he relies on using shops if he does not have the equipment and or time to work on our vehicles. However I would highly recommend Hilo auto services for anyone that is looking for an honest, fair priced and friendly experience. The owner was upfront, took his time too listen and the manager Alfredo was also as attentive. They performed a timing belt service on my vehicle and made my customer experience great and worry free. Great team and great business to work with. read more

This is the second time I've used Hilo and I now wouldn't go anywhere else. They are honest and friendly. I have a classic 50th Anniversary 2005 Thunderbird and they have treated my car with such care. Thanks guys! read more

I took my car for a check engine light last minute/no appointment (it had been on for awhile but I HATE taking my car in) he said he would run a diagnostic. It turned out I hadn't screwed my gas cap on correctly and the release of emissions is what caused the notification. I felt like an idiot, but not only did he assure me that I wasn't first one to make this mistake it was kind of common.... he didn't charge me at ALL for the diagnostic that is normally 60 bucks. Scanned my car did the whole she-bang, and zero dollars. I have gone to these guys before because of their chill attitude about dropping my car off with no notice when the check engine light was on... but this treatment was next level. SO convenient, make you feel safe about taking your car in (as a female going by myself, I feel self conscious taking my car in, I have no idea what mechanics are referring to because my car knowledge is zero.) These guys are 100. read more

I stopped by this place to see if I could find some power steering fluid for my nephew's car. I was greeted with the best service. After we pulled around and the gentleman helped out with the power steering fluid issue that we had he essentially fixed it for free. I can't give a better review! If I could I would. Thank you for being awesome! read more