Took my car to get fix I'm new to the area and I have to say they are pretty amazing great customer service

Had a great experience! Stayed communicated with me about my vehicle and what was found from the start of me dropping it off. Very informational on the issues found and the severity of repairs read more

Customer care is top tier! Friendly and helpful. All repairs have worked perfectly. Normal pricing and worth every penny!

The best auto shop! I took my car in to get diagnosed, the mechanic a middle aged Caucasian man gave me some honest advice. I would recommend anyone go here if you are in California read more

Excellent place to bring your car for any repairs. They were very courteous, friendly and helpful throughout the process of my car repairs. Very thorough in checking my car for any repairs that were needed and possible issues in the future. They detail everything and send out a comprehensive evaluation of the car, via text, for the customer to view to make decisions of what repairs they want done. Communication is excellent! My car now runs perfectly. I cannot recommend this business enough. Thank you Eddie, Cassie and everyone else at Haven Auto Repair. I have found a new repair home for my four vehicles! read more

I have been taking my car for service here for 2 years. I am very pleased with the service at this place. I highly recommend for your auto maintenance needs. Thank you for taking good care of my car. read more

Took days get my car back, still it not running rgt. I paid a lot of money still I hv the same problem.not happy with there service.

Thank you Haven Auto for the excellent top notch service. First time going here and I was not disappointed whatsoever. Very friendly staff. Would absolutely recommend this shop. It is very hard to find a place that looks out for their customers. A+++++++ Thank you Eddie!!!! I am for sure going to be a return customer!!!! read more

I can't thank Haven Auto Repair enough, especially Eddie who went above and beyond to help me with my car when I needed it most. I wasn't able to drive to Los Angeles for my son's important court hearing, so I took the train just to make sure I could be there for him. During such a stressful time, Eddie's kindness and willingness to help truly touched my heart. Because of his help, I was able to put gas in my car and take care of important business. I truly appreciate everything he did. Acts of kindness like his go a long way and mean more than words can express. read more

Haven Auto Repair - Auto Repair Near Me - Rancho Cucamonga, California

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Eddie was the most helpful today. Got my car in and out quickly and was the most fair on price and incredibly honest. AAA recommended them to me and I would definitely go back again if/when necessary . Kass at the front desk was also very lovely and pleasant. Very kind ppl to deal with when the stress of a faulty car is enough chaos. read more

I had work done on my Mercedes ML350. Nothing major, mostly Maintenance and Smog related. Before I dropped it off at Haven Auto Repair, I was using the Air conditioner in the ML350, It was working fine. When I picked it up, the fan was on but the AC was not cooling. I will return it to Haven Auto repair this week. I hope to have it resolved quickly. read more

Took my jeep in for oil change and ac service, did a great job but, took a day and a half. They charge you for a diagnostic And the service, almost 1000.00, made about 100% profit on refrigerant, shouldn't have to pay diagnostic if they do the repair work. Have taken 2 other cars there, won't be going back. Too expensive. read more

Hi , firstly ... you have to go there , do it ... for any type of service , diagnostic is the first rule , you will discover as I did , the feeling of complete confidence, I will say again as in my other review ... Thanks to Cassie for being welcoming and professional... myself being a first timer , I will be going back again for anything I might need. Here is a personal note, they all inspired me ... to be the best customer I could be, thank you, from me , Craig Fuson. read more

Always a pleasant experience taking my cars in. Service is great, prices are reasonable and they never get pushy with recommendations. People there are great to chat with as well. Definitely recommend! read more

I would like to share my experience with Haven Auto Repair. I reviewed reports on them and decided to try them out. It was a great decision as they are truly a class act. They provided me with a detailed quote of the work proposed. They completed the work on time and contacted me when the work was completed and had the car ready when I arrived. This was such a good experience I elected to have some other work done the next week. Again I received a detailed quote of the work to be preformed and I elected to have it done. They called and said that a change needed to be made to the estimate and I said to continue. They texted me a revised quote and I texted the approval back to them. They called the next day that the work was done and again the car was ready when I went to get it. All I can say it was great experience to have a professional auto repair facility available for car repairs. I will recommend Haven Auto Repair to anyone that asks for a recommendation for vehicle repair. read more

If you're a woman, don't bother. Eddie is dismissive and not helpful. He was rude and so shady. All of the staff is shady. Go else where. They barely wanted to give me my AAA discount. read more

Was very impressed with this shop on my first visit. The waiting room and bathroom were clean and organized. The staff were friendly, professional, and knowledgeable. I would definitely recommend this shop. read more

Nice and accommodating people that work here... great customer service. Did a good job on my car too. Would definitely come here again.

My husband and I came here as walk ins for a smog check for my truck. We were greeted by a very nice young lady. The waiting room is very clean and they offer drinks while you wait. We paid (they give AAA discount too) and they took our truck back. It was in and out within 20 minutes. It was such a nice and refreshing experience. They do all sorts of repairs here too. They became very busy as we were checking out. Everyone was happy with their service. I would highly recommend. read more

I am writing this review, because my friend had a very bad experience here. Her Jaguar SUV was purchased at CarMax with the warranty. When she took the vehicle to this shop because they honor the CarMax warranty... The vehicle was shaking a bit, noticeably enough to inquire a mechanic. Long story short, at the time she took the vehicle in the man was aggressive with her nearly making her cry. She picked up the vehicle and was charged near $6,000. Stating they fixed it. Since then her car sounds like a diesel truck! So, bad she doesn't want to drive it. At my request because we have had a great experience with the affiliated mechanic Rancho Auto Care, we asked her to come back and see if the same guys at Haven Auto Repair could fix the issue they caused. Well, they called to tell her they fixed it to pick it up it would be $170. When she got there the same rude guy charged her $219. Get this!!! For the oil change that was completed for her vehicle. That the vehicle didn't need cause it hadn't been driven! Unbelievable! I feel awful for my friend. I will NOT recommend this place at least not to any of my female friends. read more

I am going to have to retract my very negative review about Haven Auto Repair. After venting , the owner called me and we fixed everything. Communication is all I wanted and that we did! I will be going back and will continue to do business with Haven Auto Thank you guys read more

I had a very hard time getting the IM readiness code reset for my truck so I took it to haven auto repair and spoke with Justin. Justin was extremely helpful. He told me exactly how to drive my truck to reset the codes. I drove it exactly how he said and it worked the first time, I really appreciate his help. I highly recommend Haven auto repair and I will definitely be taking my vehicles there. Thank you! read more

Amazing work fixed my suv right up. Took pictures of everything that was wrong during the diagnostics, and I felt very happy with all the work and the professionalism. read more

We've been taking our vehicles to Haven Auto Repair for a couple years and have had nothing but great experiences. Vehicle maintenance and repairs are not always inexpensive but our experience with Haven Auto Repair proves them to be a great value. It's hard to find an auto service/repair shop that you can trust. We anticipate taking our vehicles to Haven Auto Repair for many years to come. read more

I've been a customer of Haven Auto for many years and they do not disappoint. They constantly up their game and continue to crank out good work paired with excellent customer service. Shout out to Jeff, Meran and of course, Ashley. They certainly are a triple threat. read more

Went in for a tire rotation, but I had another engine noise issue I had been discussing with Justin from a previous visit. He suggested a simple fix before we start throwing money at it. I went and immediately did what he suggested. The noise went away pretty much instantly. Thank you, Justin and the rest off the staff at Haven Auto. I Highly recommend this shop for quality work and great communication. read more

We had to take our SUV in this shop on two separate occasions. On both instances, I felt they were trustworthy and good at communicating. They were straight-forward with our car issues and provided several options. I never felt pressured to accept a service, and I found their fees reasonable. You can take your vehicle to this shop with the confidence that you'll be in good hands. read more

This is by FAR the most professional auto repair in the Inland Empire area. From day one upon arrival to picking up the car after being repaired. Justin is one amazing and honest human being and I truly appreciate his professionalism and the way he sped everything with our warranty. Our Rover was in the best care in this facility and we thank you for taking your time and leaving our vehicle in the best condition. Thank you guys! read more

They did an excellent job on my car runs like new I will definitely come back great service and very detail service.

I'm not a huge fan of this place. Overall everyone is nice and everyone has good customer service but the way they price their services is not right. I went in for an issue with my truck and long story short, they needed to unplug a wire from the OBD port and zip tie it. They wanted to charge me over $300 for something that probably took them less than 10 min. When I questioned why such a high charge, the advisor stated it was due to them having to check the health of the vehicle and all the other tests they had to run. When I went to pick up my vehicle I asked for a breakdown of what the charges were and all they showed me was the paperwork of the services I denied and my final price. So honestly I wouldn't really recommend this place unless you're in a situation. They overcharge like crazy and the diagnostic fee does not go towards labor and parts. read more

Brought my car into these guys for a smog and sensor gage repair. Alerted them prior that I had an engine light on and that it was for an oil pressure sensor out. Charged me 178 dollars for just an inspection, only to tell me the issue was exactly what I told them. Friendly service however and quick updates but overcharge you like crazy. Didn't end up going with them, due to total coming out to 400+ just for replacing the sensor that you can get for 50 bucks at AutoZone. Do NOT recommend if you're looking for a more budget-friendly place. read more

I called to get my AC recharged and they asked for my information over the phone and I never got a call back so I took my truck somewhere else. read more

10/10 recommend!! Jeff & all the staff were extremely helpful. Jeff did great to communicate and update me with all my car needs. Will definitely be coming back for future regular maintenance. Ask for JEFF!! read more

I highly recommend Haven auto repair, very thorough on there vehicle inspection. They stand behind there work . Definitely need to make an appointment. read more

First time coming to this auto repair shop. Crew is friendly and attentive. Service is right on the price. Honestly I could not have found a better place to take my car. read more

Bait and Switch......made a reservation for an oil change. Brought in my coupon as it's $10-$20 less than all the other oil changes my had has had at other shops. Proceeded to quote me $139 and try to get me to believe that the I require premium synthetic oil as they only use the low grade basic stuff. Yeah totally high quality auto repair shop. Response: if you upgrade my oil then you offer me the upgrade cost not the full oil change with oil + upgraded oil as well. That's like me buying 2x as much oil as needed. read more

Haven Auto Repair - Auto Repair Near Me - Rancho Cucamonga, California

Our family mechanic closed his shop and we were in search of a worthy replacement. Of course, Yelp was our "go to" resource and our fellow Yelpers didn't let us down! We trusted Yelp's 4.5-star rating and gave Haven Auto Repair a try when our car door wouldn't open. I called the shop and they were able to accommodate our schedule with a next day appointment at 9am, which was the day before Thanksgiving. The hubby & I brought our car in and were greeted by friendly staff at the counter. In fact, my name was on the "Welcome Board"! We met with the owner, Mehrdad (sp?), and he checked out the problem with our door and gave us probable reasons as to why it wouldn't open. We left it at the shop and within an hour or so, after they had taken the door apart, I received a call & a text message with a picture of the broken door handle. They needed to order the part which was to be delivered the day after Thanksgiving. We brought the car back that Friday morning and by late afternoon, we got it back with a working door! They even gave us the old piece showing us exactly where the broken piece was. We were so impressed with the customer service and repair, that we brought our daughter's car in for an oil change, and referred my father-in-law here for an electrical problem with his car. Every single employee that we encountered at Haven Auto Repair was professional and friendly! We have found our new family mechanic! Did I mention they have yummy cookies in the lobby? The owner says they have ZERO calories. read more

Haven Auto Repair - Auto Repair Near Me - Rancho Cucamonga, California

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Beyond satisfied and grateful for the quick service from Haven Auto. They went out of their way to expedite my service so I can get it to dealership for a separate factory warranty issue All Staff were welcoming and friendly *not to mention they have a super clean and cute lobby Highly recommend read more

If I could rate a zero I would, I would highly highly recommend that you get at least two estimates when dealing with this company. Who knows may be they just didn't want to to the work. They will lie to you, they will charge you for thing that don't need to be done, and then over charge you. You are better off taking it to the dealer. I let them know that the engine light came on and test code P2646 Rocker arm control valve stuck open and to do an oil change. They got a hold of my wife let her know that it would be $110 for a oil change and $75 to do a diagnostic to read the code. So later on that day the contacted us saying hey did the diagnostic test and it had a code P2646 Rocker arm control valve stuck. So I let the person know that I already knew that and wrote on the paperwork along with the key the night before. I must of hurt his feelings because all of a sudden his attitude changed an told me he does have the paperwork and this is his finding and then proceeded to let us know that it would be $600 to fix the Rocker arm control valve on a $45 part on the very high end. Then when I question him about the to other screens that needed to be replaced he got frustrated that I knew what needed to be done and told me it would not be included. We let him know we need to think about it, I immediately drove down there to pick the car up. When I got there they were very shady they told me to wait to wait 10- 15 minutes while they put the car back together then about 5 minutes later I saw the car drive by and thought to myself if they are working on it in the shop why is it coming over from a parking lot on the other side of the build. about 5 minutes later I went outside to talk to my wife letter her know the need to but the car back together and the she told me she saw it drive by as well then I noticed the car parked outside the garage. I went back inside and they told be they are almost done it would be about 10 minutes. So I went out side took a picture of the car sitting out side the garage. ( the tan Honda accord in the middle ) Knowing the car was never inside the garage I went back inside and asked them what is taking so long the guy at the coner went in the office the some little kid came out and started blaming me that it was my fault because I did let him know I was coming and that the car was being worked on in the garage and that it was on the rack then I asked him again why is it sitting outside he proceeded to tell me it was on the racks as you can see by the picture it was not on the racks. Right after that I went outside and the other guy pulled the car up front and gave me the keys. The car was never on the racks never made it inside the garaged and from the time my wife and I saw the car drive by it never need any additional work or anything put back to gether. So because I questioned their authority and didn't let them take advantage of us.. They got mad at us and made us wait there for no reason for over half an hour. Ewww...they showed us!!! read more

Haven Auto Repair - This is right after the told me it was on the racks being worked on and the I asked him are you sure and he committed himself again.... - Auto Repair Near Me - Rancho Cucamonga, California

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I have used Haven for several years and up until lately things had been better. The last two jobs I took my car in for 1 my windshield wipers wouldn't work, they kept my car for a week and couldn't fix the problem which I understood so I let that slide. The next time I needed to fix somethings to pass a smog test, They did the work gave me my car back after charging me over $500. I took it to get a smog and was told that the car wasn't repaired and that they should have known better. I took the car back and they agreed with the assessment and kept the car for almost 2 weeks and was unable to fix the job based on the first recommendation. They investigated the issue and told me the work was covered under the warranty. The then decided the work needed would cost me $5,000 to fix, The hose or whatever they were trying to clean out was now needing to be replaced, I understood at the time what Justin ex[lained to me even though I am not fluent with cars hardly at all. After being out of $500 I called and mentioned to Justin that I felt weird paying $500 with a warranty on the work done, and not having a repaired car didn't seem fair. All I asked for was an explanation from the owner and from that day I haven't received a call back after calling several times. As I said up to this point our relationship was very good and I felt very comfortable working with them. The disrespect and unprofessionalism of not returning a call from a customer for 10 years just made me decide to express my disappointment. The Owner explanation would have been fine with me. It wasn't about the money it was more about after all these years the first disagreement, and this is how you treat me and my wife! I didn't like it at all! Am I wrong!! I will not be back! This wasn't cool, BTW they asked me to give them a review but it was before I realized I was not happy! read more