HORRIBLE customer service! We tried to get an estimate from Gary for blinds for our entire 3500 sq ft home. It seems to us that this was not an insignificant job and people should want our patronage, but apparently it wasn't important enough for this company. Gary came to our home and gave us options, which was fine. We selected the blinds we wanted during that first meeting and were told that we would have an estimate the following week. It seems like a week is a pretty long time to simply write up an estimate, but we thought okay. A week came an went and we heard nothing. We had to call and email to just get the estimate, which didn't come for 2 weeks. When the estimate came, it was not very detailed and was incomplete. He had forgotten about some of the questions we had and issues we talked about in our meeting. We asked some follow-up questions and never heard back. We emailed and called multiple times and when we finally talked to Gary he told us he forgot about us! This is now a month after our first meeting. We gave him another chance, told him what our remaining questions were, and Gary said he'd find out the answer and get back to us. Well, of course, he never got back to us. We called again, and he had forgotten about us AGAIN. Seriously? I have no idea how someone expects to stay in business when they can't even provide a complete estimate within a month's time. We should have had our blinds completely installed and the job completed in that amount of time. Additionally, the question that tripped him up was, what are the options for blinds for our sliding glass doors? Seems like a blinds dealer and installer should know the answer to this simple question. Well, he didn't and had to phone a friend, which he never did.
In comparison, we contacted 2 other blinds installers and we got complete and detailed estimates with multiple options from each of them in less than 24 hours. And they both responded to us on a Sunday evening. Clearly, this estimate that completely stumped Gary and Hillside Floor Covering is not actually that hard to do.
If you want anything actually completed in your house, I advise against using this company. read more