I needed a place to stay in Florence (Firenze) on January 24, 2024, when I was arriving on a train…read morefrom Marseille. Along the way, my train had to stop for two hours, while an accident on the tracks ahead was investigated. I stayed in touch with the people at La Contessina, as I learned more about how much of a delay this was going to cause. The people I texted with at La Contessina were polite, and as flexible as they could be. When I was able to arrive, at around midnight, I was overjoyed that there was somebody there who was able to help me get into my room. Also delighted that the room was beautiful! The bed was comfortable, and the ambiance of the room was extraordinary. My only regret was that I had to leave early in the morning, so I didn't have the opportunity to fully experience this venue. I highly recommend Residence La Contessina. I am grateful to those who worked with me to make my experience work.

We arrived in Florence after a ferry ride from Venice that took us to a long train ride to…read moreFlorence. So we were ready to settle in and call it an evening. Unfortunately the place we previously booked was AWFUL, we walked in and it smelled musty, then moldy and sure enough black mold in our room! We ran and THANK THE HEAVENS there was an available apartment at La Contessina! The gentleman at the front desk at the Residence La Contessina was charming and helpful. He showed us the apartment and I was beyond happy. A BEAUTIFUL patio, the apartment is spacious, clean, full kitchen, bathroom, dining, and upstairs loft! I LOVE IT HERE!! Annnddd there is an amazing restaurant connected to the Residence. La Sosta delle Contesse is DELICIOUS! Florence is looking very good now

We rented a one-bedroom apartment from Apartments Florence for 10 months in the centre of Oltrarno…read morein Florence. We are both professionals working remotely, and we looked for a place we could live peacefully and enjoy everything Florence has to offer. It's fair to say, the apartment we have rented was nicely done and had a terrace with a great view. Sadly, for month's we experienced a flurry of incidents involving various malfunctions, breakages, unpleasant correspondences, lack of respect for our privacy, culminating in (completely unjustified) legal threats from AF. Firstly, the apartment was advertised as being 'on third floor'. However, it was in the attic, 77 steps up - so more like 5th floor. Which is clear misinformation. Secondly, the apartment was not properly cleaned when we arrived, it was very dusty, as if nobody had checked it before our arrival, and there was broken glass on the terrace, which we cleaned ourselves. Thirdly, the washing machine was out of order for 2 weeks since the beginning of our arrival. AF took a fair amount of time to fix it and never apologised for the inconvenience. The internet was not working properly for our last month (June) and it stopped completely for the last week all together when we were organising our return back to the UK. AP failed to fix it or reimburse us for the inconvenience. The roof window in the bathroom, not only didn't open from day one, but also was leaking when it rained. We reported it immediately (when we noticed back in September), but it was not fixed until the end of November, forcing us to endure cold water leaking on our heads while using the bathroom. Electrics in the flat were failing through the whole autumn and winter, lights were flickering, the gas alarm beeping, and safety electric fuses going off leaving us without electricity through the night on one occasion. Upon inspection by electricians, melted wires connected to one of the light fittings were discovered inside the wall. AP ignored our enquiry to provide valid EICR (Electrical Installation Condition Report) or Italian equivalent that assesses the safety and condition of a property's existing electrical wiring. On top of that, throughout September, May and June, when temperatures in Florence reached 40 degrees, AC in the flat was barely sufficient. In addition to the above, the manner with which AF dealt with the correspondence and our day to day enquires, was to say at least, unprofessional on many occasions. Despite of us always paying the rent and utility bills on time, replying to all their requests and doing our best to allow all technicians attending the flat, AF did not always show a similar level of curtesy. They did not inform us about the owner putting the flat on a market - we found out by accident when they brought people round in the middle of our working day! Imagine, complete strangers entering your place when you are in the middle of the online meeting! Despite our concerns, viewings continued, the subject of any discount or reimbursement for our inconvenience, was never even considered by AF. Finally, when we firmly said no to someone attending the flat when it was inconvenient for us, they pushed without any scruples threatening us with a legal action. At the end of our tenancy, when we left the flat before the end of the term, we cleaned it spotlessly, paid all final bills before time and asked them kindly to return our deposit asap but were told the contract allows them to be withheld it for another 30 days. When they did finally return it they had inexplicably deducted €160! Regretfully, we would not recommend renting a property through Apartments of Florence.

My daughter had a very disappointing semester stay in the Buontalenti Exclusive apartment. While…read morethe apartment was nice and as pictured in the online photos, there was a MAJOR mechanical disruption in the apartment for over 6 weeks of her stay! A very loud, high pitched drilling noise that CONSTANTLY came from the HVAC unit. My daughter and I contacted the agency over and over, and the noise was NEVER repaired. It truly was torturous. My daughter was given the run around for weeks and weeks and kept being told parts were ordered and mechanics were going to repair the noise. I called and emailed from the US dozens of times and never communicated with the same person. I asked to speak with the owner and this was never allowed. Their attitude was "this is beyond our control" and all we can do is"strongly urge" the owner to repair the noise. At exam time when it became obvious the agency had no intention of helping my daughter, I asked for her to use another nearby empty apartment to study and sleep. At first this request was completely denied despite all she had suffered for weeks. After a few days, they said she would have to completely move out of her present apartment into the new apartment during finals. Mind you, this was with only a week left of the lease. After all of the inconvenience and complete failure to help in any way or offer any solution for my daughter,, I asked for a fair credit on the rent (which was over $3500 a month). All they offered was a $150 credit on the already sky high utility bills. I stated this was not acceptable for the months long unlivable condition, and they seriously did not care and offered nothing else. Please take my advice and do NOT rent from this poorly managed agency. Don't let the nice photos online fool you- if anything major goes wrong in the apartment, they will not follow through with repairs. Several of my daughter's friends also rented from Apartments Florence and also had serious maintenance issues. One friend went without hot water for over 2 weeks. My security deposit also wasn't returned within the 30 days specified in the lease, and I had to contact the agency several times inquiring about the refund. I'm sad to say that this agency seems to take advantage of American students.

Ponte Vecchio was a must see because that is the last name of my adopted mother in spirit, Aggie…read moreVecchio. The two of us found our way to the bridge where we could get great photos. I was glad this excursion made her happy. I'm definitely recommending. Besides I love Bridges!!

Truly Amazing. First of all, The staff is welcoming and friendly... your comfort is definitely…read moretheir priority. The rooms are comfortable, yet elegant at the same time. The spa is definitely a pleasure especially after a long day of exploring Florence all day long. This was our second stay here and they have only gotten better . Thank you Ponte Vecchio

This hotel was conveniently located next to major sites, restaurants, and the train station…read more Our room was located very far from the elevator and up a small flight of stairs. The stairs are a few steps away from our door and I forgot they were there and tripped down the stairs. Miraculously landed on my feet. The rooms weren't updated but had a nice Italian charm to them. They refill the complimentary mini bar everyday and it came with snacks and a variety of drinks, which we enjoyed. The rooms were also a very decent size. The beds are extremely firm and not in a good way. We looked it up and that's how Italians like it. The buffet breakfast had a good variety and was very busy. If you are lucky, you get to sit by the window with a view of the duomo. I noticed the staff ask a few people if they wanted a cappuccino or another drink that wasn't being served at the buffet but we were never asked and it was hard to flag them down.

Nice hotel! I am generally partial to a smaller hotel so, the "grand" part of this hotel was not…read morelost on me. My husband and I stayed here after a wonderful trip to Rome. The front desk people were helpful when asked. The buffet breakfast was pretty standard but, we had a hard time getting a cappuccino. By the time we had found someone to ask each morning, we were pretty much done with breakfast. The room was nice but, clearly had not been maintained in a bit. Due to the time of year, the AC was not on but, opening the window got rid of the stuffiness. The bed was a bit hard compared to my liking and other places we have stayed in Italy. I did enjoy the complimentary bottle of Chianti Classico that we were able to enjoy on the roof! This hotel had great views for sure.

We booked Portrait Firenze for our stay in Florence after having a great experience at Portrait…read moreMilano last summer. The hotel is centrally located and right on the Ponte Vecchio with outstanding views from the rooms. The service was A+ and our room was spacious, luxurious and comfortable. The breakfast spread in the morning was also absolutely incredible. The only thing that would have made this hotel even better for me would be a gym, but as someone that likes to pack in one million activities into their vacation schedule this location was perfect. We didn't take a cab our entire stay and were able to easily walk everywhere we needed to go. Now I will need to go to Rome to stay at the original location!

Great location. But obviously having the same post Covid issues everyone…read more A few bad apples in the organization that make the experience less than expected. From restaurants to onsite housekeeping. Very nice management want to make things work for sure but it is what it is.

Atrium Bar review- room was gorgeous, Server was great! 5…read morestars. Food - ordered the Parmesan Tempura and the shrimp on top of crispy rice - really disappointing how dismal this tasted. The hotel should have better tasting appetizers! I didn't want to order anything else since the bar menu was so unappetizing- 3 stars.

One of my favorite Four Seasons! Loved staying here in Florence. Close enough to be walkable but…read morenot right in the center of tourists. Beautiful grounds, oasis in the city, amazing rooms, comfort and service you expect. We really enjoyed it here. It would have been nice to come when the pool Was open, but it was February so you can't have it all. When back in Florence this will be our spot again. I wavered between going four stars and not five because wasn't wowed by the restaurant and food the way I have been at other properties, but it's really more of a 4.5, so I'm rounding up!

Wonderful accommodations and beautiful surroundings. Comfortable beds. All modern amenities. East…read moreproximity to everything. Highly recommended for a family of 4-6!

Would you spend the night in what used to be a women's prison in the 12th century?…read more The Pagliazza Tower is the oldest building in Florence. It was built in the 6th century AD by the Byzantines as part of the "newer" city walls to augment the older Roman ones and protect the city during the Gothic War. The circular shape, which was rare in the Middle Ages, reflects ancient Roman building techniques. The tower rests on a circular wall that surrounded a swimming pool or Roman thermal bath. In the basement there is a calidarium, with brick floor channels for heat, which would have been used for steam baths. According to our guide, Roberta, it was used as a women's prison in the 12th century. Pagliazza references the straw mat bedding upon which the inmates slept. Later on, it was converted into the bell tower of a church. Eventually it was acquired as a private residence. Today it is home to a luxury hotel with a small museum and restaurants. The museum showcases artifacts from excavations dating back to the Roman and medieval times. Although we didn't stay here, the history of the Pagliazza Tower is very interesting.

"It's not where you live, it's how you live,"…read more It's nestled in the heart of Florence with rooms with a view of the Duomo - Duomo (English: /dwomo/, Italian: [dwmo]) is an Italian term for a church with the features of, or having been built to serve as a cathedral, whether or not it currently plays this role. Checking in was easy with an accommodating staff. The rooms are nice, but not fabulous, The elevator system confuses everyone! The breakfast (complementary for us) was quite good. While the location is fabulous and the staff quite nice, I expected a slightly nicer room for the price, but as they say, location, location, location.

Location is a bit outside the city center but you can walk to the museums and restaurants without…read moreany trouble. The bartender is great and the cocktails are unusual but I haven't had anything bad yet. The gym is fully stocked except they need better mats for a work. The room we got was an upgrade and it was spacious with a beautiful bathroom and bidet! The nice thing about Marriott hotels is you know what you will get no matter where you are .

Rooms are very nice . Check in was not pleasant avoid…read moreMarcus at front desk big attitude . Would not give asses to wifi to find update rate . Be precise on booking. With platium / or any other creditials . I hope Marcus family never has to endure travelingfor 30 hours to have an unpleasant check in .

Hotel Spadai was highly recommended to us by my sister-in-law. She constantly raves about the…read moreplace, and I could totally see why. The hotel was centrally located, and it's one of the more modern, elegant hotels we've stayed at during our trip. The Duomo and Piazza Santa Maria Novella were steps away from the hotel, and it's a less than 10 minute taxi to the train station. Their complimentary breakfast was amazing. They offered a huge variety of items including hot food, tortes, cereals, fruit, cheeses, parfaits, quiches, etc. I enjoyed a latte every morning with them. Our room at Hotel Spadai was excellent. Very spacious with tall ceilings and had plenty of room for us to lay out 2 large pieces of luggage and 2 small carry-ons. The bathroom was big as well, but the shower was disproportionate to it. The shower felt so much smaller, and what's weird was its two double doors. The doors met at the corner of the shower and didn't close all the way, so water could easily escape to the floor. Other than that, I would 1000% stay at this hotel again next time I'm in Florence.

The best hotel I've ever had the pleasure of staying at! From check-in to check-out, everything was…read moreabsolutely top-notch. The room and bathroom were spacious, luxurious, and beautifully designed. The staff was incredibly friendly and welcoming, and every detail of the experience felt thoughtful and elevated. The amenities were fantastic -- especially the unexpected happy hour at the bar, which was such a lovely touch. And the breakfast buffet? Truly unmatched. I'm convinced every future hotel breakfast will pale in comparison. I still think about the incredibly fresh raspberries and strawberries I had every morning! I also loved the robes and slippers provided in the room, which made the stay feel even more comfortable and indulgent. The location is perfect -- close to everything and just steps from the Duomo, yet surprisingly peaceful and not overly noisy. The hotel itself smells amazing and is decorated in such a beautiful, modern style. I honestly can't say enough wonderful things about this hotel. It was worth every penny, and I would stay here again in a heartbeat!