Location is a bit outside the city center but you can walk to the museums and restaurants without any trouble. The bartender is great and the cocktails are unusual but I haven't had anything bad yet. The gym is fully stocked except they need better mats for a work. The room we got was an upgrade and it was spacious with a beautiful bathroom and bidet! The nice thing about Marriott hotels is you know what you will get no matter where you are . read more

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Rooms are very nice . Check in was not pleasant avoid Marcus at front desk big attitude . Would not give asses to wifi to find update rate . Be precise on booking. With platium / or any other creditials . I hope Marcus family never has to endure travelingfor 30 hours to have an unpleasant check in . read more

Everything is spectacular from accommodations, pleasantries and eats & drinks were plentiful! Europe (Italy is a must) Florence, Tuscany read more

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Stayed here for three nights. Rooms were a bit small but they have a nice comfy bed with a big screen TV and a table to eat at. Unfortunately, the TV has no English channels I could find. The bathroom is a good size, nice and modern, but hardly any counter space. The breakfast buffet was really good in the morning with a nice selection of different foods and drinks. The coffee machine worked perfectly. The best part of this hotel is that it is located a 10 minute walk to a main bus route, and tram, that will get you to all the sites within 20 minutes. read more

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Nice hotel, 15 minute walk to the train station. Safe area. Bus is near by too. Food was good, rooms were clean. Nothing fancy but nicer rooms, clean, and safe. Stayed here for a week, I definitely recommend. read more

At first this hotel did not seem like it was close to the things I wanted to do. After staying here for a few days, I found the location convenient. The AC Hotel is very close to the city tram which takes you from place to place around Florence. And, the performing arts center, Teatro del Maggio, is a 5-minute walk. This theatre is the permanent venue of the Orchestra and Chorus of the Maggio Musicale Fiorentino. I caught an afternoon opera performance of Madame Butterfly. Clean and comfortable: The hotel itself is much nicer than the price would indicate. The lobby is warm and modern with many places to sit and read or hang out and have a glass of wine, which I did. (both) The rooms are small but have all the necessities and are comfortable. Marriott Elite members receive high-speed Wi-Fi access for free. When booking, splurge for the Superior room. It's 226 ft.² and about $20 bucks more per night. I think that includes bottled water too. The staff is friendly, for the most part, and deserve credit for speaking English to guests who don't know Italian. Metro close by: Just a few minutes walk down Via Elio Gabbuggiani, is the tram stop, a public metro. Cost is €1.50 for 90 minutes. Out of Florence Day trips: The Firenze Santa Maria Novella (in English; Florence Santa Maria Novella) or Stazione di Santa Maria Novella is a quick five minutes away by way of the metro tram. Start at the Porta al Prato tram stop and go 1 station to the train terminal. Rome is only an hour and a half by train. HOTEL to City Center: The city center where the Duomo and other attractions are located is about a 25-minute walk along the river. I enjoyed the scenery along the walk so it didn't bother me at all. If you take a cab it's between €12 and €15 each way. I recommend this hotel. Bon voyage! read more

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Overall we were very happy with this hotel, but with anything there are pros and cons. Here they are...Pros - very clean, restaurant was good, staff is very friendly, taxis arrive in 5 minutes or less, close to train station and room was quiet. Cons- Santa Maria Novella area is far from main sights and rather dreary, although we did have the best pizza of our lives in the neighborhood. Shower door was so insufficient at blocking water. My husband is tall and broad shouldered and half the bathroom was soaked every time he took a shower. It's only a half door. On the plus side they provide slippers which is nice on the wet floor. My husband got a lot of mosquito bites one night while sleeping. read more

If you have any kind of Marriott elite status, you will be sorely let down by the lack of amenities and service here. We are Titanium members and there were no amenities. Barely even free water. No pool. The hotel itself is clean, relatively new feeling. It's a bit far from the Santa Maria Novella but we were still able to walk everywhere, like 20 minutes. Several strikes: 1). We were upgraded to a King sized bed but in reality it was just TWO double beds squeezed together!!! The crack ran down the middle of the bed!! What the heck!! 2). The front desk person did not tell me the right information on where to buy a bus ticket (esp since the hotel is kind of far from some stuff). She told me to go to the tram station which is very close to the hotel. NO. It's not the same. For the bus, you buy tickets at cafes/tobacco shops. Fortunately there is a tabacchi also close to the hotel and across from the nearest bus stop. But we had to find this out through our own research on the internet. If I wasn't comparing to experiences at other Marriotts, I guess I would've thought this hotel was ok, but it's just really not up to par with other Marriott/SPG properties we've been to. I guess we should've just forked up more to stay at the Westin or st Regis. I just was hoping to get the same quality of service. read more

ont desk terrible attitude, no smiles and not welcoming at all. Each time I had to interact with the front desk, it was as if I was bothering them. I have never experience a front desk staff that needs to be taught the meaning of HOSPITALITY more in my entire life. We approached the front desk at about 11 a.m. We were asked for our passports and and told our room was not ready. The clerk offered to hold our luggage which was completely fine. However, the attitude of the clerk was not ok, she did not smile, she was not welcoming and seemed annoyed and ignored us when we were trying to ask for a taxi. Avoided eye contact and turned away. Her coworker had to help call us a taxi and her attitude was not better. When we came back to the hotel after 3 p.m. a different front desk clerk checked us in. He also did not smile nor welcome us and said something like "Didnt my colleague check you in already?" after looking at the computer. We have no keys and you have our luggage. When we were checking out, different clerk (the one who called us a cab) same poor attitude at checkout. Still no smile. Basic room in an ok location but staff is a complete turn off. Wouldn't recommend read more

DO NOT STAY AT THIS HOTEL. My wife and I woke up the second morning of our four night stay here in August with bed bug bites all over our ankles, red dots that were very itchy. We had a full day planned so we weren't able to bring it up to the hotel until we got back that night. When we told the receptionist, he insisted that we must have had our window open and they were mosquitoes and that there was no available rooms. We never opened our window in the hotel room and the bites were on our ankles after sleeping under the covers, so they were bed bugs. After a couple of minutes of back and forth, they suddenly had a room available for us but we wouldn't be able to stay there more than 1 night and would have to switch rooms again in the morning so we should only bring what we need to the new room. The next morning, we spoke to the manager who ultimately let us stay in the new room, but we ended up missing our morning tour as a result of the extra time it took to convince the manager to let us stay in the room. We threw away our bed clothes form the first room, but unfortunately it was too late. We found a dead bed bug in our dirty laundry from this hotel upon returning from our trip. We voiced our concerns to Marriott Bonvoy who then pushed us on to the hotel, who denied any responsibility for this incident. Their negligence and lack of cleanliness resulted in additional cleaning expenses and us throwing away several expensive articles of clothing. We tried to resolve the matter respectfully and in private over the last few weeks but was met with poor customer service on the part of the hotel and Marriott Bonvoy and an extreme lack of accountability. I highly recommend avoiding this hotel and I will be cancelling my Marriot Bonvoy membership as a result of this incident. read more

Nice hotel, very clean, great breakfast buffett. Even had dinner in the lobby on our first night. It was great Italian food, I must admit. Service was slow for dinner but thats Italy. Learning to relax while having dinner is the way we should be. Hotel.is about 20 minutes away from city center. Not too far but if you want to be in the heart of things, you need another hotel. Staff left a note and a birthday present for me in the room. Very sweet and thoughtful! Roofdeck was nice and im sure perfect in the on season months. read more

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Worst hotel experience. I wish I have read reviews online before I booked in this hotel. Horrible check-in experience. Do yourself a favor and find another hotel. They should not have the name Marriott as they do not hold the same customer service that Marriott hotels do. Staff needs some training including the manager and supervisor. read more

Modern hotel with very nicely decorated lobby, free water/coffee in the mornings, kind staff, air conditioning, and taxi service conveniently by the front entrance. The rooms are small - the bed is comfortable, there is literally no counter space in the bathroom sink, and there is free water. The walls are paper thin so you will hear all of your neighbors. Hope you don't get a family with several small children running above you like we did! The breakfast buffet is good by Italian hotel buffet standards. Special mention to try their chocolate croissants!! So soft, lightly speckled with dark chocolate, and melts in your mouth .. I ate two every morning, and on our last morning, took one to go! Definitely a little out of the way as far as sites/restaurants/bars go in Firenze but the price point is worth the stay. Would recommend others to visit! read more

we've been to other AC Hotels before, so thought this is a safe bet for a few days in Florence. In a nutshell, it was "o.k.", but far from the overall quality we knew from other AC's. Just a few markers: Aircon in two rooms didn't work, breakfast buffet was ok, but certainly not great, staff attention can be improved Still, an acceptable price per value ratio - at least for a short 3-day trip to Florence read more

AC Hotel by Marriott Firenze - Hotels Near Me - Florence, FI

So far better than the rooms we stayed at in Paris and Rome. This was slightly the worst location that we have chosen, but I wanted to stay with a Marriott property. The location is probably about .5-.7 miles west of where we would want to be if we ever came back. So obviously not a terrible location but we took the tram or rail one stop over and got off each time we wanted to do anything. But for an average of around 115-125 euro a night, and knowing what you are most likely getting, this is a good safe bet. The rooms are clean and modern. Bathroom has a sleek look, but similar to Paris shower design is poor and water ends up all over the ground. The staff is nice, although at times they are understaffed it appears. Overall a good hotel and worth staying at. Oh yeah other things I noted: 25 euro cab ride to airport and 15 euro ride to where we got off the train from Rome. read more

This is a tough review to write. I saw the 3s and 4s today and told myself I was going to give it a 5 based on what appeared to be a decent room. Overall, it is a clean hotel and I agree with some other reviewers about being far from tourist type things. The walk from the train station was fine and I was dragging my suitcase. The downside to this hotel is in amenities and customer service for Marriott Gold members. Basically, gold has no value here. No exec lounge, no free breakfast, hard mattress. When I inquired about their gold benefits for the property, the lady at the front desk seemed very put off and then spatted that I get a free bottle of water and a robe. read more

AC Hotel by Marriott Firenze - Hotels Near Me - Florence, FI

Clean, quiet and pleasant hotel as per the Marriott usual. Massimo at the front desk took great care to ensure I had a great room and plenty of water from my hiking around all day! He also helped me get last minute ticket to several museums. He is truly a gem! At this location there aren't Korres product amenities as I've grown accustomed to at other AC hotels but the toiletries aren't too bad. Location wise, it's a bit off the beaten path but if you're used to walking it's nice to come back to after walking around all day. It's only about a 10-15 minute walk into the main area of town and Duomo. And you can't beat the price! read more

This hotel was very nice. Our trip to Italy was perfected by this accommodation. If you travel in and want a fantastic accommodating staff, fantastic bar, and amazing food. Stay here. Sergio was amazing as a bartender! read more

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So this was probably in the top 3 of the hotels we stayed in during our time in Italy. It is now a member of the Marriott group, which you could totally tell. The rooms were clean, updated, and spacious. The lobby, restaurant, and bar/lounge area was great. The staff was friendly and super helpful. I wanted to watch a football game ( soccer) and the bar tender changed the program right to it, right away. Their breakfast buffet was really good. None of this continental breakfast non sense, but a very full, complete, good breakfast buffet. It is about a 15-20 minute walk from the main downtown district of Florence. However, it is about 3-5 minute walk from the bus which will take you downtown. So that was great once you learned the bus routes. Take C3 or C2 to get to the heart of the city. Overall, great place to stay. Safe, clean, great services. The one down side, whch is a huge downside when traveling, Is you are charged for wi-fi in your rooms. : / it is free and unlimited in the lobby, lounge, and restaurant. However for some reason in the room they charge you. That would be the biggest let down of this place. read more

AC Hotel by Marriott Firenze - Part of their Buffet Breakfast - Hotels Near Me - Florence, FI

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This hotel is not centrally located enough for a tourist in my opinion but I quite enjoyed my staff here. The room was lovely and the wifi was super fast. I believe this is a hotel most people on business stay at because most of the people here were part of a conference or here on business. It appeared as if my husband and I were the only tourists which I was definitely okay with. It is about an 11 minute walk from the train station which was manageable even with our packs. It's about 10 minutes from what appeared to be lots of shopping, restaurants and a giant carousel. Nothing else in too close proximity to the hotel. I probably wouldn't stay here again because of the location although I was not a huge fan of Florence in general but I'm sure people would enjoy staying here that enjoy Florence. It's an okay city but there's just too many shady people hounding you at the train station (I know it's every train station but this was much worse), not too many fantastic restaurant options and compared to other cities it's less energetic. But this is a review of the hotel and not Florence so I recommend it if you don't mind a walk but if you want more central location I'd go elsewhere. read more

Very good looking aesthetically but no pool is a downer. Especially when it was 100 degrees and the air conditioning system wasn't working. Close to good eating down the street. read more

Let's start off with the staff is very helpful and so kind ..Mossimo is amazing very kind and very knowledgeable he's the reason I'm giving 5 stars.. The hotel itself very clean rooms are a little small if your more than 2 you'll have to get a second room well at least we had to. We came in last min We had already booked at another hotel online but upon arrival it was beautiful but smelled of cigarettes everywhere :( we quickly started searching to find another one Thank heavens we found this place .. It's a 20 min walk to town center or a taxi is 19€. The train station is close by.. Oh they have underground parking at the hotel if you have rented a car. They serve breakfast, lunch, dinner and also have a bar :) the rooms for night are a good deal aww well.. read more

I am actually staying in this hotel today. What a big disappointment. This is not the normal Marriott hotel. It's decor is cold, unwelcoming, as were the staff at the time we checked in. We also noted the amount of noise we could hear from the hall outside of our room along with the noise from the street. My husband could also hear the people in next room taking showers. The location of this hotel isn't in the best area. We found no restaurants near by and if you planned on walking to do site seeing, be ready for lots of walking. This won't be our choice in hotels for future trips Update: The hotel markets the fact that they have restaurant service. On a Sunday evening we were tired from a day of site seeing and didn't want to hoof it or cab it back into town to eat. So, we decided to give the restaurant a try. What a mistake!!! The "restaurant " was a make shift set up of tables in the lobby. One poor guy was trying to provide service to about 30 people- which included a demanding tour group from France (need we say more). We waited about 20 minutes and there was no acknowledgment that we were even there. It started out being entertaining to watch but then we felt sorry for this lone server. Don't even consider staying at this hotel, the Westin is far better. This is by far the worst Marriott we have ever stayed in and as elite members of Marriott this experience has been so bad that we are questioning the Marriott brand. read more

Thoroughly enjoyed our first 4 night in Italy at the AC Hotel. Loved the desk staff as well as the restaurant/breakfast crew we saw each day. Our room was comfortable and we had almost everything we needed ;) Why is it that Italian hotels do not include conditioner in the shower supplies???? While we did partake in happy hour every night--it's definitely not a States happy hour. Instead of offering better prices on drinks, they have food set out for guests. We did enjoy the food, but wish they had given a break on the drink cost. If it hadn't been our honeymoon and we hadn't been so lazy, I probably would have bought some liquor or wine to bring back to the hotel and enjoy at a more reasonable price. Workout room was ok--glad I made it in for one run on the treadmill, but there isn't much to offer so definitely don't go if you need a workout space. The rooftop terrace was a seller for us--we enjoyed our snacks and drinks almost every night overlooking Florence. Out of the four hotels we stayed at during our honeymoon, this is ranked number 2. read more

Though this is supposedly a part of marriott now, the service is definitely not of marriott standards. A bit outside city center, so requires some walking to most attractions, but it's not too bad. In a quiet location, and the rooms are pretty modern and nice. Good breakfast. Cool rooftop area as well with a view of Florence in the background. Wifi is only free in the lobby and for 2-3 hours until they change the password and you need to ask the desk again. Otherwise, the prices are ridiculous. The staff is not very nice, save for maybe one man. I think some do not speak English well enough or don't want to make the effort and choose to just ignore you instead. read more

Talk about a postage-stamp-size room! And, you have to use your room keycard to have lights!!! What has happened to actually enjoying your hotel room? The rooms are not welcoming. The hotel is close to the train station, which is a plus; but there is absolutely no charm connected with these AC Hotels........they are fine if you have to stay for only one night; otherwise, investigate, stay closer to the center of things, and expect a little luxury!!!!!! read more

First off, the staff is AMAZING! It's what I expected and what I got. In terms of distance away from the sites. If you are trying to get to the other side of the city it can be difficult as the traffic and town doesn't flow. Honestly, there are so many tourists that it's not until 9-10pm that you have some breathing room. It takes away from the beauty of Florence. Where the AC Hotel lacks is noise in the room. You can hear your neighbors! It's a bit of deal breaker for me. If you are heavy sleeper then it's all good. read more

Very convenient location. Rooms on the small side (but I have not yet adjusted to the Euro sizes yet). May be a bit on the pricy side too. Good firm beds, but I couldn't get comfortable for some reason. Will likely stay there again due to the convenient location and since I'm a loyal Marriott customer. read more

Midway through our backpacking trip through Italy, we had had enough. We were ready for a comfortable bed, warm shower, and nice breakfast. We booked last minute before our train ride to Florence and when we arrived it was late. They were great and even sent up extra towels for us. The room was clean and we slept great. Bathroom was very modern and the shower pressure was fantastic. The next morning we decided to have breakfast before heading out. The server at the door informed us the breakfast was not included with our room and would cost €13 each. Not a problem for the convenience. He acted very annoyed and wasn't friendly or helpful for the entirety of our meal. Other than this, our stay was great! read more

This hotel is in very close proximity to the opera and the major park which is the main reason I stayed here. Otherwise it's a far walk to the city center. The hotel looks very modern upon entering and has this theme also in the bedrooms. The reception is enthusiastic and welcoming. The rooms are roomy but there are qualities about it that are work such as the wallpaper cracking. It Didn't feel very homey but had the usual amenities at this ~150/night price range hotel. There are a good range of international channels including American included in the tv. The room was a bit hot and the AC was hard to control the exact temperature. At a setting of 10 c the room still felt warm. There is only one bath towel and 2 hand towels which seems very low compared to other Florence hotels I stayed at. Overall this hotel is fine for the price but nothing really compelling about this hotel besides the proximity to the opera. Pros: Proximity to the opera Friendly service and quick house keeping Good range of tv channels and large tv Cons: Decor is modern but is lacking a comfortable feel on the rooms such as having enough towels and any nice touches to go above or beyond a normal hotel AC wasn't working well and was hard to keep regulated The 24 hour food is ok...think frozen food heated in the microwave or oven. Not terrible but not on par with what he hotel should be Gym is lacking...there are two bikes which are mediocre, an old treadmill, a Good range of weights and one old mat. The towel and water service in the gym is nice though read more

When we first arrived at this hotel on 29-May-2017, the reception was fine. We were told that breakfast was included in our stay and in the amount that we paid (which was a lot). we confirmed with them three times. All of the staff heard us confirm three times. We were there until 1-Jun-2017. Overall, the stay was fine. we did inform them that it was our honeymoon. but i guess they are not like the Hilton (which go above and beyond). Come check out, we were told about the charges, which we were fine with such as drinks at the bar, dessert, and their tax; however we were charged for breakfast for two people for two days (Thankfully we did not have breakfast our last day). The person who i cannot remember his name (MAssamino or something) admitted that it was his colleague's mistake and yelled at us. (Who yells at us while admitting fault). I told him it is fine for us to pay but we know we confirmed three times when we checked in, he was actually there. They did nothing for us. It is funny because in the states, our family has held numerous Indian weddings at the Marriots all over NJ. My cousin is getting married there this September. And my sister is going to look at this venue for her wedding. We expected so much more. read more

This property is amazing every detail was addressed and the staff was caring and took great care of me during my stay ! I will be returning ! read more

We just had the most terrible experience ever in AC Hotel firenze by marriott. On June 10th, we left hotel for dinner outside and left a warning "do not disturb" in our room door. For our negative surprise, when we got Back to our room the safe lock was violated and someone had robbed all the money we left inside the safe. So we came to the hotel lobby and complained and the front office management told us They could do nothing and that we should go to the police. Funny thing is that we found another couple which were in a room in the same floor with the Exact same problem. After registering the crime in the police station at 2 am we came back to hotel and the employees said that Early next morning a manager would attend us and solve our situation. We were on lobby waiting on june 11th 8-30 and nobody showed in time. After a big delay, a front office manager called Romina Giacobbo said to us it was impossible that someone entered our room with a different key, even after we showed evidence we were at The restaurant at 9-10 pm, same time the hotel system registered an entrance in our room. Nothing was solved, and without money, we stayed all Day in the hotel waiting for response and nothing. We were afraid to stay in the room of course because all of the facts happended . Next Day in the morning, today (june 12th), the general manager Mr Inaqui Espinosa attended us and for our negative surprise again, said the hotel cannot refund us because their system says it is impossible that someone entered our room with that key code by the time we were out. We explained him all situation, the fact that we are out of money and that our honeymoon trip would be over, showed all the evidences, and again he said he could do nothing and wouldnt refund our money that was robbed. It is a Shame and makes me sick that the hotel has this Kind of approach with the customer. I am waiting for justice and refund ASAP. To worsening things I sent an email to the Vice President of the company, a member of the family of the Hotel founder, and incredibly he had the same posture. Will never stay again in marriott and recomend customers to do the same. Marriott Hotels AC Hotels by Marriott Marriott International read more

My husband and I stayed at AC Marriott Firenze for two nights on our honeymoon and it was the worst accommodations of our trip. I was very disappointed that this hotel could claim 4 stars - I think we'd have had a better stay at a motel. My biggest complaint is that the walls are paper thin - the noise from other guests kept us up until 5am the first night and 4am the second night (we're talking Tuesday and Wednesday nights - imagine what Saturday night is like). I could hear people playing music (some as early as 8am), we could hear people showering (one man really enjoyed singing in the shower, we could hear that too), and worst of all: I even heard one person who was peeing while walking past their room!!! Knowing I could hear other guests every move felt like a huge invasion of their privacy as well as our own. We didn't feel comfortable AT ALL! Icing on the not-4-star-hotel cake was a sign in the lobby ushering guests to see the city view from the hotel rooftop. Stair access to this rooftop is next to room 401 and there were literally signs directing traffic to room 401. This was incredibly unfair to patrons staying in nearby rooms (which included ours - don't accept a room on the 4th floor!!). Hotel guests were drunk and roaming around our floor trying to find the rooftop access point until 5am our first night and until 4am our second night. The door that provides rooftop access has no silencer and SLAMS shut (this alone was enough to keep us awake). Additionally, the staircase that leads to the rooftop is made of marble so we could hear every single step every single guest took on their way up AND on their way down. My husband and I were scheduled to stay here four nights but after the first night, went to the front desk to cancel what nights we could. When I told the front desk that we were disappointed with the accommodations they didn't ask why, they didn't ask if anything could be done, and they made no attempt to apologize or turn our experience around. This hotel is 15 minutes walking from city center. It is not a great location, it is not a good nights sleep, and it is not good service. I'd highly recommend staying elsewhere. Marriott - if you read this, I'd like a refund. read more

This 4-star gets 3 only because Dario and desk get 5 stars. Bar gets 1. We waited at least 5 minutes to order and it was not busy at all and in another 7 we walked away. Barmaid was not pleasant at all. There were only two other people at the bar, maybe ten people at three tables who were there when we walked in and two barmaids. We are gold elite and bar service was not consistent with the rest of our experience so far and about as cold as we've ever experienced at a Marriott. read more

Loved staying at the Marriott Firenze, after a terrible experience in Rome at ( villa Pamphili ). it was fantastic to find The service so professional especially the staff at front desk, Máximo couldn't do enough for us. Thank you for making our stay so comfortable, we will return. read more

This hotel is located a little bit out of downtown. You will need to walk a few minutes to get towards downtown. The rooms are modern and nice. The breakfasts were good. read more