We felt comfortable in our rooms whose was filled with character. A little small but we didn't spend a ton of time in our room. Service was friendly and amazing! Minus a star because there was a sewer drain in our bathroom that smelled up our room until we figured out to put a towel over it read more

Hotel Rivoli - Prosecco for our 25th anniversary - Hotels Near Me - Florence, FI

A.C was not working. Bad sewer smell in bathroom and we couldn't figure out why. We finally learned that the water at the bottom of the shower was sitting for lord knows how long. Once we dumped it out, the smell went away. Also we learned late in the stay that if the window is open, the AC will stop working. We had the window open because the room's AC didn't work on day 1. On day two it worked but stopped so we called and that's when they told us it was due to the window being open. On day 3 we learned from another hotel that when you are away from the room....most hotels ACs will stop. Ughhhhh I wish we knew all of that!! Other than it being hot in the room, location was great! It's also across the street from the famous perfume boutique from the movie Hannibal. (Yes I bought some...lol) Breakfast was delicious and provided complimentary and the lounge bar was great. Overall great stay but lost a star due to AC issues read more

If you're looking for a well run boutique hotel in the heart of Florence, this hotel is worth consideration. It was our first trip to Italy so had a few questions for the staff prior to our arrival. They helped us arrange ground transportation to / from the airport which was really helpful. The location is great as you are very close to a plaza that fills up with vendors on weekends. The complimentary breakfast is really well done with enough options to satisfy just about everyone. The rooms are comfortable and very clean. The hotel is classy and the staff is world class. read more

Hotel Rivoli - Hotels Near Me - Florence, FI

Front desk Definitely ask for a room that DOES NOT overload side street or the front or whatever because it literally doesn't matter what day of the week and yes folks Sunday counts you will here garbage trucks at all hour's restaurants throwing/their very specifically glass bottles into the garbages right below your windows at all hours in the middle of the night. People yelling at all hours yelling at all hours below your window at all hours of the night. But the best is the staff that I have now currently been listening to since about 715a-ish loudly and I do mean loudly storm up and down the hallways slamming closet doors speak so loudly it's like they are talking to each other from one end of the city to the other things dropping all over. Knowing the noise outside one might think counteract the outside noise with some peace inside. Eventually will have to return because not much sleep while here but when I do not to here it looks like and a shame because lots of family and always a big group read more

I am lost as to how the persons reviewing this place can possibly give this anything other than 1 star. It truly amazes me. What an absolute disappointment as we visited Florence last week on our tour of Italy. This was a Tour hotel selection "BOUTIQUE" as they call it. Arrive and we are greeted by the nicest & helpful front desk person (FEMALE) that can be. She assigned us our room; gave us a layout map of the area and we were off. We also inquired about their "SPA" with massages as it was my birthday. We arraigned 2 massages for alter in the day. The room. What an unmitigated disaster. After the 2-person elevator took us to the 3rd floor, we then had to walk up about 2 flights of stairs to get to. our room. WIERD. Once we arrived it was dark, dingy, linens cheap and mattress soft & lumpy. Another 8 steps up to the smaller than my car bathroom where the toilet and the sink are 1 what a design. The water was perfect than cold than scalding throughout your shower & the toilet dripped for 40 seconds, then took off like a JET to finish the flush. The AC / Heat never worked properly. The worst though was that the bathroom smelled as if the sewer line would back up at all times and the odor was downright offensive. Called for a different room but we were told it is full two tour groups occupy the place. The "SPA" was a room off the courtyard where an outside Masseuses came in for the massages. WEAK! Breakfast was decent while the dinner at the hotel was the worst meal we ate in all of Italy. The Gentlemen who manned the front desk in the afternoon & evening were the most stoic, rude individuals on the planet. Boutique means old hotel with terrible pipes & musty smell. DO NOT STAY HERE! And shame on anyone who gives this place more than 1 star. read more

WOW! So much to say about this jewel! First the location is literally 5 minutes walking distance from the train station. For a late booking the room was 240 Euros however breakfast was included and 30% of dinner. Which I believe is a steal. The room itself was very clean and the shower was to DIE fore. The shower although narrow had multi-colored lights, 7 jet spray heads and one hand held sprayer. The bed looked king sized and there were long blackout curtains, so I slept like a dream. They did an outstanding job on the room upgrade. Okay, the food. I had dinner at the restaurant downstairs! Wow, options for Vegans and Vegheads! I will post photos. The breakfast was AMAZING. I think I ate 4 croissants. There was fruits in lite syrup, bacon, sausage, fresh veggies and juice, two types of thin deli meats and cheeses, fresh honey, an assortment of jams and coffee with hot cream. Blown away literally. Well worth the money and greatly appreciated after my flight; jet lagged. I highly recommend! read more

My group of 10 traveled to Florence from Venice. We originally booked a different hotel that was disgusting. This hotel was accommodating. Great location to the train station and other attractions. Continental breakfast was good. Had a nice variety of food. Our bathroom was big. Downfall is the wifi is not free. read more

Hotel Rivoli - Hotel lobby - Hotels Near Me - Florence, FI

Unfortunately, I cannot leave a good review! We stayed at Hotel Rivoli the first week of November 2022, and our room had bedbugs! This put a huge damper on our long awaited trip! read more

Nicely located near the train. Surprisingly good breakfast. Room was clean and adequate. Nothing fancy but good choice at the price point. Front desk staff were friendly. read more

Absolutely amazing! Staying here on a Perillo Tour for our 30th anniversary. Beautiful rooms, great amenities, and the restaurant is very good. Close to the train station, shops and restaurants. These folks pay special attention - a box of biscotti was in our room for an anniversary treat! And since we are leaving tomorrow - a cute gift to say thank you appeared in our room this evening. This is how international travel should be! read more

We stayed 3 nights in this hotel, booked by our travel agent. We got very lucky because they were doing construction and gave us a new, upgraded room. Pros: The staff was fantastic and the hotel was in a good location, close to the train station. We used the laundry service and it worked out nicely. The new room had a really cool rain shower, with multi-colored lights and jets that washed you like a car wash (kinda fun). The bed was very comfortable and they helped us get the temperature very low because we like it cold in the night. Even though it was a busy street, the room was very quiet and we slept great. Cons: The only thing I would say here is that the breakfast was lacking a bit, but you can't have many expectations around complimentary breakfasts. Also, the hotel was a little older and kinda small. We really enjoyed this hotel and would absolutely stay here again. This is not a 5-star hotel, but we had a 5-star experience, especially for the price. read more

Wonderful hotel walking distance to just about everything a tourist might want in Firenze. I believe this is a former convent or monastery. The room, 309, is spacious and spotless with a balcony that overlooks the courtyard. The hotel tries to provide a full breakfast, but I found the scrambled eggs to be lacking. At an additional cost of €5 I ordered an omelet. I suspect it was not made with fresh eggs but the same packaged stuff as the scrambled. The breakfast manager tries VERY hard to be helpful and accommodating. Her service is excellent. BTW, they even have ethnic foods for their many Asian guests and gluten free products for people like me! Others commented on the small and slow elevator. It is very typical of small European hotels. As is the partial shower enclosure that I simply do not understand. Water goes everywhere! The halls are well lighted and the place is quiet except for door closing in the adjacent room. While the room was spotless, we had a bit of trouble getting clean mugs in the room daily. We understand this is a new service along with the water heater pot in the room. Maybe the maid service is simply not yet used to it. Finally, the front staff was knowledgeable and very friendly and helpful. read more

We lucked out! Had a large room with a private balcony. Bathroom was tiny, but no drama. Didn't come to Florence to hang out in a bathroom. Staff was very nice and helpful. Looking at other reviews here, some notes: Yeah, WiFi sucks. Here and everywhere else in Italy. Didn't have any issues with paper walls, but then the orientation of our room was not next to others I guess they found some furniture since 2014 as ours we had couch, desk chairs, coffee table, nightstand, etc. It is a nice place and I would certainly stay there again. read more

For the price range, this place meets its expectations. The hotel is in a great location in the city and close to the train station. The staff is overall very accommodating and the rooms are fine....mainly old and outdated but clean and functional. The breakfast is good for the price range...typical options for a hot breakfast. Nothing game changing but fine. The over advertised jacuzzi is ok...cold when we visited in September but it was clean and the jets worked. One interesting point is that the hotel has a partnership with Firenze fitness. This is a nice perk since it's a real gym with cardio, weight lifting and classes. My compliant about it is that the gym doesn't open until 8am on the weekdays and around 10am on the weekends...as someone that likes to work out early in the morning before my day, this is a challenge. Pros: Staff are good overalll Breakfast, room quality are on par with price range and location Real gym for hotel guests Cons: Gym has limited operating hours Jacuzzi is cold or at best room temperature Shampoo is cheap and there isn't any conditioner Number of staff to guests cold be improved for faster service read more

My travel group stayed here for our 4 nights in Florence. You use your card key to turn on the lights--there's a slot for you to put it into. We loved our room. It was clean, spacious with an outdoor deck that overlooked the hotel quad. We had a mini fridge---you do have to pay for the drinks although there isn't any sign indicating this. One problem--the mattress on Mr Rinky's side was on the soft side. Lots of outlets to use (with the adapters we brought from home) The bathroom was small but had a regular shower/tub. The bidet took up a lot of space. There was a blue towel set for Mt Rinky and a pink set for me. There was a towel warmer too. We had a bathroom scale which I never looked at......hey we're on vacation. There was a pants press in the foyer of our room....never used it. The closet was ample--with sliding mirror doors. One side included a clothes rack with hangers. The other half included a set of drawers and a safe which was large enough to fir our laptops, passports and other miscellaneous objects. The wi-fi was annoying. Although we were suppose to be getting the wi-fi free as part of our tour costs we kept having to go to the desk to get a new password card. The regular price is 5 Euros per a 24hour time period. The buffet breakfast was fine. Plenty to choose from---different kinds of bread, jams, croissants, rolls, teas, coffee, hot chocolate, juices, cereals (no hot cereal), yogurt, eggs, bacon and sausage and other items. The staff was very attentive at replenishing the buffet items. The front desk was very helpful. They will call a cab for you if you need one. The location is close to the train station and other attractions. read more

This is a great place! Our travel agency selected this hotel and we were very pleased. Very clean and the staff here is so nice! It is one block over from the train station and literally a 5-8 min walk. Easy access to the Ponte Vecchio and Duomo. Breakfast here is included and it is very elaborate spread with fresh fruits, pastries, breads, and hot and cold foods. Mostly Americans here if it makes any difference to anyone. Mini fridge in the room. Cozy bar with fun bartender. We'd stay here again. read more

Would not recommend this hotel. After leaving a very beautiful, clean and accommodating hotel in Rome, (Rose Garden Palace) we had our expectations high when checking into Hotel Rivoli. We were extremely disappointed. The first room we were given was small, stinky, and noisy. The walls are paper thin and it's easy to hear all the comings and goings on from all neighbors. (even their bathroom visits) After complaining, we were moved to an identical room on the 3rd floor. It was a little less noisy, but the walls were just as thin. The rooms are cramped, out of date and stuffy. There is a 30 minute pants press on the wall taking up room, and a huge bidet. The hairdryer was something from the 50's and burned my hand. The worst part was the HEAT!! The rooms were stifling hot and since apparently the air conditioning was turned off for the season, it was impossible to put back on. The front desk attendant suggested we sleep with terrace door open, but with no screens or fan... we were attacked by a swarm of mosquitoes. My husband had huge welts all over his back from being bitten in his sleep. We both woke up every few hours from bites and buzzing. So we closed the doors to wake up drenched in sweat. To make matters even worse, we were charged $5 per day for wifi that was spotty at best. One evening it went down completely. I had to go downstairs 2 times for them to take me seriously enough to reboot the system, and even then it didn't go back on. This might not seem like a big deal to some, but if you are a parent missing your child overseas- this is everything. I had a short window everyday to facetime with my son and missing it caused a few tears to be shed. (not his) To be fair, they didn't charge me for wifi the day it went down, the location is very close to train station and the employees were nice (for the most part). The front desk took time to book us a few tours, called us cabs and answered questions. I would never return or recommend this hotel to anyone. I believe there are better options within same price range. read more

We really enjoyed our stay at the Hotel Rivoli. The room was brand new, well-designed, clean and comfortable. We were particularly wowed by the fancy shower with beautiful tile work, changing lights, and four different water options. Would definitely recommend and would stay again! read more

Hotel Rivoli - Gorgeous room - Hotels Near Me - Florence, FI

This Hotel Rivoli was perfect for us! An easy walk to the Florence train station and subway system. Our room was great, with very comfortable bed and nice walk-in shower. The secluded central courtyard and pool were delightful, making our hot summer stay outstanding. The included daily breakfast buffet was huge and excellent. We especially enjoyed the numerous free cappuccinos. The staff here, from the front desk to the lounge attendants - all very friendly and helpful. Thank you, Hotel Rivoli! read more

Our guest room was spare and without amenities--not even an electric tea pot. The pergo floors were bare. Room 302 smelled f cigarette smoke. The common area staircases and carpeting are shabby and worn. We were charged 10Euro for 3 days' wifi. The downstairs common rooms are lovely. The location is convenient to the sights you may wish to visit in Firenze, but this can't be the quality of 4-star hotels here. Inexplicable and disappointing. But for the hassle, I would ask our agent to move us, having come from an excellent experience at a same priced/rated hotel in Rome (the Britannia on Via Napoli). Would not return. read more

This hotel was beautiful! We had a nice, spacious room with an amazing shower that had 6 jets and flashing lights. Fancy. The staff was super helpful and kind. So kind that they actually sent items we had left in the room to us in Rome! The location is very close to the train station and there are plenty of restaurants and bars nearby. I definitely recommend this hotel! read more

If I was heading back to Florence for business and on a budget, this is where I would stay. The quality of the rooms can vary so if you don't like what you see, ask for another. That said, this is Italy and hotel rooms in Italy simply aren't up to US standards. These rooms though are probably on par with a Best Western or Holiday Inn in the United States and are definately better than most of the rooms found in the surrounding hotels. (I know b/c we checked out several neighboring hotels.) The bathrooms have a nice touch, heated towel racks! Kind of random I know but nice all the same. The restaurant has a decent breakfast which includes scrambled eggs, hard boiled eggs, cereal, yogurt, fresh fruits, meats and cheeses. The restaurant also has a pretty decent dinner menu and one item a lot of local restaurants dont have..... focaccia! You'll quickly find that the local Tuscan bread really isn't that great! When you can get focaccia it's much appreciated! By the way, don't dip the bread in olive oil or balsamic. That's an American thing and when you are given bread, you won't get an extra plate. If the olive oil and balsamic aren't already on the table. They'll come with your meal. Breakfast is included with the room rate and you can also negotiate wifi with the room as well. Wifi was reliable but you'll need a new key every day. If you are serious about working out, I doubt you'll find a single hotel in Florence that has a "fitness room" consisting of more than two cardio machines and a dumbbell rack. (Again, i know because I'ved looked.) The Rivoli doesnt have a gym either BUT has the next best thing. Hotel guests have access to the gym down the street. It's close enough that in freezing weather, I was able to walk to the gym in shorts and a tee shirt, without getting cold. It's the only "real" gym in the immediate area and Rivoli guests workout for free. It's an old 50's style gym but has everything you need for a great workout. I worked out there for 6 weeks and loved it. Lastly, the hotel is close to several restaurants, the tram stop and train station, a really good supermarket (up by the McDonalds near the train station), the Domo, several museums and of course, luxury shopping. My wife says when that if we go back to Florence we're staying at the Savoi but if I manage to leave her at home, I'm staying at the Rivoli. read more