My daughter had a very disappointing semester stay in the Buontalenti Exclusive apartment. While…read morethe apartment was nice and as pictured in the online photos, there was a MAJOR mechanical disruption in the apartment for over 6 weeks of her stay! A very loud, high pitched drilling noise that CONSTANTLY came from the HVAC unit. My daughter and I contacted the agency over and over, and the noise was NEVER repaired. It truly was torturous. My daughter was given the run around for weeks and weeks and kept being told parts were ordered and mechanics were going to repair the noise. I called and emailed from the US dozens of times and never communicated with the same person. I asked to speak with the owner and this was never allowed. Their attitude was "this is beyond our control" and all we can do is"strongly urge" the owner to repair the noise. At exam time when it became obvious the agency had no intention of helping my daughter, I asked for her to use another nearby empty apartment to study and sleep. At first this request was completely denied despite all she had suffered for weeks. After a few days, they said she would have to completely move out of her present apartment into the new apartment during finals. Mind you, this was with only a week left of the lease. After all of the inconvenience and complete failure to help in any way or offer any solution for my daughter,, I asked for a fair credit on the rent (which was over $3500 a month). All they offered was a $150 credit on the already sky high utility bills. I stated this was not acceptable for the months long unlivable condition, and they seriously did not care and offered nothing else. Please take my advice and do NOT rent from this poorly managed agency. Don't let the nice photos online fool you- if anything major goes wrong in the apartment, they will not follow through with repairs. Several of my daughter's friends also rented from Apartments Florence and also had serious maintenance issues. One friend went without hot water for over 2 weeks. My security deposit also wasn't returned within the 30 days specified in the lease, and I had to contact the agency several times inquiring about the refund. I'm sad to say that this agency seems to take advantage of American students.

The following is my opinion based upon my experiences as described below…read more The costs to get in to the apartment were a deposit of 4,000€, a cleaning fee of 312 €, and the first month's payment (1,360 € rent + 100 € condo fee + 40 € wifi = total of 1,500 €). The agency fee was 1800 €, this did not seem unreasonable as they were to be the property managers through whom rent and other issues were to be managed. Certainly, the owners pay another fee for the management of the property. That being said, I have two cats and requested that they be considered. The agency made it seem that the owners insisted on a higher security deposit in order to allow the cats. Upon meeting the owners, they assured me that they had told the agency that they had no problem allowing the pets and no discussion of any additional fee had taken place. Upon moving in, I found that there was no key to the post box and no key to throw away the trash (Florence has controlled bins for trash and various recycling). I messaged and emailed at least once a week regarding both of these necessities. After four (4) weeks of wandering the streets with my garbage and recycling, searching for an open bin, they finally secured a control key for me. It took nearly 8 weeks for a key to open my post box. This ONLY occurred because after sending an email listing the many problems with the apartment, they finally contacted the property owners and arranged for them to meet me at the apartment. When I mentioned the post box key to them, they knew nothing about it. They were able to resolve the problem within 2 days! The property owners also seemed surprised at several elements within the home that the agency had not appraised them of. Of lesser importance, but to explain the lack of quality provided by Apartments Florence SRL, this is an excerpt from an email sent to them: I hope to address some outstanding issues and to communicate very clearly that things are off to a difficult start in regards to our professional relationship. This will also serve as proof of communication of the state of the apartment for assessment at end of the lease. After four weeks of repeated requests, I received the means to properly dispose of garbage. We are into the fifth week and I still do not have the means to open the postbox. Fortunately, I was home when the registered letter from the Questura arrived, but that does not negate the need to provide all of the necessary elements of a normal rental. I have spent many hours cleaning the apartment. I have date/time stamped video of every inch of the apartment and can say without doubt that it was not properly clean upon moving in. Issues include: * The walls are in a terrible state. They are filthy (sudicio) and damaged in places . I wiped fourteen mosquito corpses from the walls upon arrival. * Under the beds and under the refrigerator were not clean, there were areas of dried liquid and dirt which I have cleaned. * The beautiful tile backsplash in the kitchen is not properly sealed where it meets the plastic strip at the bottom, the area is open to water damage which has already occurred behind the faucet and to the right of the sink. * The pergola in the kitchen and anteroom to the bathroom is separating, creating a place for the growth of bacteria . *The window in the door leading to the terrace is broken. . * The outside area under the windows (where clothes should hang) is filthy, including someone's old underwear that they hung out and let fall, this seems like a matter covered by the condominium fee Within the contract I agreed, and will uphold my part, to pay their stated utility rates which are: Gas 1,50 € x mc / water 4,00 € x mc / electricity 0,60 € x kWh). Having looked at various offers in the free market, comparing three of the most popular companies for gas and electricity, rate ranges were: gas from 0,5311 to 1,05 € x mc and electricity from 0,115 to 0,129 x kWh). As to water, the rates set are best outlined by Publiacqua. I do not take issue necessarily with the prices, as I had no choice but to agree in order to secure the lease. The problem is Apartments Florence SRL's complete lack of transparency. I requested a copy of the statement from the utility companies for my records, showing that what I paid is what the utility actually charge. The agency refused, stating that my payment rates were agreed upon in the contract. I very much like the apartment and the zone. I recently met the owners of the property who were incredibly helpful and kind. That being said, I am most pleased that the contract has a clause requiring only a three-month written notice in order to terminate the contract, which I have given, cutting my one year lease down to 5 months.

A warm and cosy place to call home during your stay in Florence. This apartment sleeps up to four…read morepeople. It is a one bedroom apartment with a queen sized bed and a pull-out couch that is very comfortable for kids or another couple. All of the furniture is new and tasteful (mostly from IKEA). There is a spacious kitchen, complete with all the essential gear for cooking or baking. There is also a toaster, Italian Moka Pot (Espresso), Teapot, dishwasher, refrigerator/freezer, gas stove, oven and of course many (new) plates , bowls, utensils, wine glasses etc. The bathroom is clean and bright which includes sink, toilet and shower. One of the nicest features of the apartment is the small intimate terrace that seats two people and is fantastic for a romantic morning coffee or having a glass of wine at sunset . The apartment gets its' name "tra i tetti" or "among the rooftops" from the beautiful view of the Italian terra-cotta rooftops. The apartment is on the top floor so the view is quite nice. That being said, those with knee problems or who are not able to do stairs, this apartment may be problematic because the apartment is on the top floor of a building with no elevator. If you are here for the first time, the location of the apartment couldn't be more perfect. It's only 5 minutes from the central train station and easy to walk to. Plus you are right in the center of Florence! Being on the top floor there is very little noise once the windows are closed. There are no trash bins on this street so you won't be bothered by the noisy garbage collectors that come early in the morning. The apartment has all your basic needs ready upon check-in. All linen and towels are provided, as well as your basic condiments for cooking like oil, salt, sugar, coffee, tea and soap for dishes and laundry. Check in/out times are often flexible as well. Great place to call home for first time visitors or seasoned travelers of this beautiful city.

The apartment was broken into and robbed by someone who had access / keys. Local police were…read morenotified and came to the property. It was suspicious since the door was in tact which means whomever broke in had access to 3 locked doors (3 different keys). I've since learned this was not the first time the apartment was targeted. The perpetrators watched us leave and then entered the building and everything was ransacked and strewn about. The owner or management company didn't seem concerned or even returned my calls after several attempts calling the "emergency number". It's likely they may be involved since this is not the first time and locks were never changed

From the owner: Located on the 4th (with elevator) floor of a traditional Florentine building on the very central…read morevia dei Cerchi. In the heart of the city halfway between Piazza della Signoria and Piazza del Duomo: it's impossible to find a more central loaction! Recently renovated, Signoria Elegant has modern furnishings and offers cozy rooms superbly equipped with all necessary amenities for an unforgettable stay in Florence. The interior space is organized on two levels. Upon entering the apartment, you'll find a small corridor which leads into the first bedroom on the right hand side, while on the left hand side you find the first bathroom (with a washing machine) and spacious the living room (where are a comfortable double sofa bed and the TV) and kitchen area. This luminous space provides guests space to relax in front of the television or a good book after a day of sightseeing in magical Florence. A staircase leads up the loft where you find the second double bedroom and the second bathroom. Capable to accommodate up to 6 people, this prestigious apartment is equipped with many comforts as air conditioning, internet Wi-Fi and independent heating.

We stayed here and we're surprise the value we got from this B&B. The breakfasts were great and…read morefresh, as well the service was very friendly. We were also in a great location which was close to the Duomo, shopping, restaurants and transit. We would go back to this place in a heart beat!!!

Place is decent but won't blow you away. I found it to be clean, beds comfy, and host congenial. We…read morewere on ground floor which was a bit noisy being near the entrance. Well situated for walking.

Excellent apartment for a family or group. Spacious rooms, well appointed, decent beds, terrific…read morestaff and service, and an incredible location, near everything.

From the owner: Appartamenti studiati per offrire alle famiglie in viaggio, e non solo, un'oasi di tranquillità e…read morerelax nel cuore di Firenze

Great place to stay if visiting Florence! Right on the river and within walking distance of…read moreeverything you'd want to see. Easy to book. Owners very accommodating and helpful. Would recommend to anyone or book again on a future visit!