A warm and cosy place to call home during your stay in Florence. This apartment sleeps up to four…read morepeople. It is a one bedroom apartment with a queen sized bed and a pull-out couch that is very comfortable for kids or another couple. All of the furniture is new and tasteful (mostly from IKEA). There is a spacious kitchen, complete with all the essential gear for cooking or baking. There is also a toaster, Italian Moka Pot (Espresso), Teapot, dishwasher, refrigerator/freezer, gas stove, oven and of course many (new) plates , bowls, utensils, wine glasses etc. The bathroom is clean and bright which includes sink, toilet and shower. One of the nicest features of the apartment is the small intimate terrace that seats two people and is fantastic for a romantic morning coffee or having a glass of wine at sunset . The apartment gets its' name "tra i tetti" or "among the rooftops" from the beautiful view of the Italian terra-cotta rooftops. The apartment is on the top floor so the view is quite nice. That being said, those with knee problems or who are not able to do stairs, this apartment may be problematic because the apartment is on the top floor of a building with no elevator. If you are here for the first time, the location of the apartment couldn't be more perfect. It's only 5 minutes from the central train station and easy to walk to. Plus you are right in the center of Florence! Being on the top floor there is very little noise once the windows are closed. There are no trash bins on this street so you won't be bothered by the noisy garbage collectors that come early in the morning. The apartment has all your basic needs ready upon check-in. All linen and towels are provided, as well as your basic condiments for cooking like oil, salt, sugar, coffee, tea and soap for dishes and laundry. Check in/out times are often flexible as well. Great place to call home for first time visitors or seasoned travelers of this beautiful city.

Truly Amazing. First of all, The staff is welcoming and friendly... your comfort is definitely…read moretheir priority. The rooms are comfortable, yet elegant at the same time. The spa is definitely a pleasure especially after a long day of exploring Florence all day long. This was our second stay here and they have only gotten better . Thank you Ponte Vecchio

We stopped here to take a look a few times at different parts of the day. It beautiful architecture…read morecan be enjoyed at any time. Best times are obviously sunrise and sunset. Not far from the Duomo or the statue of David if you are walking. Just be cautious of anyone walking up to you to try and tell you little trinkets. They speak many languages so saying no parlo Italiano doesn't always work.

I've never stayed at a apartment hotel before so this was my first time and I was very scared…read more Especially coming to Italy for the first time and renting a apartment hotel was a big deal for me. I'm so glad I made the decision to stay at Relais, because it was a great choice. The location was perfect!!!! Even though the building itself was very small, the rooms were big! The reception was amazing! The cleaning lady came everyday to clean and change towels and sheets. While I was living in the best location possible, many tourists were travelling to get to the area I was living in. You can see everything from the windows of the bedroom! You walk out of the building and H&M is the stores down. Chanel is right across from the front door. There's many good restaurants and everything is within walking distance, and when I mean walking distance I mean two steps out the front door and you're in the center of everything! I will definitely be staying here again and again!

absolutely horrible, dirty, smelly apartment called Mignon. Key to front door was an issue, hot…read morewater stopped, nobody seemed to care. Place was absolutely awful as well as the responses from both the local representative and the agency.

The stairs were really narrow and steep, and it was a pain to carry our luggage upstairs. It was an…read moreold house. The shower stall in the bathroom was really small, just a little bigger than shower stalls in cruise ship rooms. And the guy who checked us in was not the most polite guy in the world. The power would go off several times daily because the electrical circuitry was old and the main fuse would trip. The AC in one of the bedrooms was not working properly - it made the room too cold, even in summer. There were mosquitoes in the apartment. On the positive side, there was a decent kitchen and fridge. There was free High Speed Wi-Fi in the apartment. There were several restaurants on the street block. It was within walking distance to places like Uffizi and the Duomo. It was also close to grocery stores like Conad City and Carrefour Express.

After dinner and a walk we tried to go to the Sky Bar atop La Scaletta, but didn't have a…read morereservation. We spoke to Reception and secured one for 8:30 PM. A waiter brought us a complimentary "welcome drink" which, after one sip, I passed to one of my friends. I ordered a Prosecco. We enjoyed an hour, after which we were told we had to leave, most likely because we were not ordering food.. This was a beautiful spot with a lovely view and a breathtaking sunset, but the manager (I assume) was rude and unwelcoming, accusing us of coming on the wrong evening. Clearly, Reception had erred. We let it go and left. The 4 Stars are only for the location. Hospitality a fail. 50

We ate at the beautiful rooftop restaurant, Panorama, which offered some of the most spectacular…read moreviews of Florence. The food and drinks was fantastic, the service was great as well. We can't wait to go back one day.