absolutely horrible, dirty, smelly apartment called Mignon. Key to front door was an issue, hot water stopped, nobody seemed to care. Place was absolutely awful as well as the responses from both the local representative and the agency. read more

The stairs were really narrow and steep, and it was a pain to carry our luggage upstairs. It was an old house. The shower stall in the bathroom was really small, just a little bigger than shower stalls in cruise ship rooms. And the guy who checked us in was not the most polite guy in the world. The power would go off several times daily because the electrical circuitry was old and the main fuse would trip. The AC in one of the bedrooms was not working properly - it made the room too cold, even in summer. There were mosquitoes in the apartment. On the positive side, there was a decent kitchen and fridge. There was free High Speed Wi-Fi in the apartment. There were several restaurants on the street block. It was within walking distance to places like Uffizi and the Duomo. It was also close to grocery stores like Conad City and Carrefour Express. read more

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Update: 01/12/2020 - I had given them a one star before and I'm now updating my review to 5 stars to reflect what happened after I was contacted by Windows on Italy. After replying to the owner's response, I was contact by Thais Benedetti, Guest Experience Specialist, and she asked for the details of the misunderstanding. She offered me full refund or credit towards a new rent. After choosing the credit, I'll be seeing them back there in Florence in April. I'm very happy with the resolution and Thais' effort to resolve it quickly and to satisfaction of both parties. At the end it was a big misunderstanding and she showed that Windows on Italy cares for its customers. read more

Beautiful but Beware! Our family of four stayed at Maggio Palace (MP) from 19 December 2018 - 6 January 2019: Pros: 1. MP is very large 2. Beautiful décor 3. Excellent location Cons: 1. Boiler: Although we constantly informed them of the problem, there was no heat everywhere except the master bedroom and front hallway for the first 7 days of our stay until the owner finally called a repair person on Christmas Eve after the water boiler blew a second time. The repair person fixed the boiler after two more days. Management and owner thought this was okay because either the owner and housekeeper came over each day to get the heat working for two hours before it turned off again. 2. Electric Heaters: We were told the units only provide A/C. Please know that we later found out they do provide heat and the owner had locked up the remote controls for the units in the dining-room, living-room and other rooms. Make sure you know that so you can insist on having the units working because even with a working water boiler, our weather app confirmed we slept in 40°F (4.4°C) each night. The apartment got up to 55°F (12.7°C) by 10am. 3. Management: Before arriving, we specifically asked about the heat and the management wrote us saying the MP "is cozy" with heat working. Excuses have been everywhere since we asked to be reimbursed for being without heat for 1/2 our stay. They think 5% is a fair consideration for not having heat and collecting the water/wiping floors to preserve this historic apartment on Christmas Eve - and once before (videos attached). Please know before you make a reservation that if anything else goes wrong, the owner and housekeeper will come out to avoid paying for a repair person. Management feels that should be sufficient even if the problem persists. If the owner or housekeeper can fix the problem, then you are in luck. If not, you will face the same issues/excuses as we did (you will probably read the Management's excuses below). 4. 1 Enclosed Shower: It is so small that my elbows hit the glass when washing my hair. It is also in a tiny room with a single bed outside of all nice bedrooms. The bottom line is that we wouldn't go back there even if they did reimburse us for 1/2 our stay, which we think is more than reasonable, and wanted to share our experiences so that everyone could know what to expect before booking. We love Florence and have already booked another property for next year from a different manager. read more

Be careful, your money might be gone! Cancelled the reservation at their own request, promised to refund the money and are then ignoring and not answering emails anymore over months. I can only warn everyone booking anything through this company. Highly unprofessional! read more

It is sad to see the negative experiences that people apparently had as our experience so far has been remarkably positive. We have special needs due to our daughter's cardiac health. We found an attractive apartment (Pomona) through Windows that has the A/C and bath that she has to have. It also is at a super location, a stone's throw from Ponte Vecchio. We needed to buy exercise equipment for her that had to be delivered and set up before we arrived. We were able to order on-line and then everything almost fell through because of parking issues on our street. Barbara and Jennifer at Windows were super helpful in getting this problem worked out. They also arranged for an associate to shop for groceries for us before arrival. Naturally, there was an extra charge for his time but it was so helpful to have the apartment stocked when we moved in. Basically, their attitude throughout has been "how can we help?" One notation: Yes, the handoff when you arrive can be a source of problems -- and didn't work perfectly for us either. This happens with other companies as well -- not that it should. Our solution is to spend our first night at a hotel so that any move in glitches can be solved without distress the following day. read more

Florentine Gem! Our first family European vacation! Windows On Italy - Florence was the perfect connection! They set us up with this fabulous apartment walking distance to everything yet slightly out of the super touristy area. The apartment was spacious, clean and beautiful, complete with all the essentials. The team of associates - Anna, Alessio, Danila and Alessandrio - were very helpful and accommodating. We enjoyed the experience so much that we cancelled our hotel in Rome and booked another apartment. read more

Warning!!! This company is a fraud. Had to cancel a booking because of Corona and Italy and did not get a refund. Offered a voucher with a lot of strings attached. Italy does not allow entry for tourist and that shouldbe reason enough to offer refund. The reservation was impossible to cancel online because the house was not in the system anymore at homeaway.com whowas the intermediary with whom we finalized the booking. Dealt with a person by the name of Vuk at Windows of Italy who came up with all kinds of excuses, some of them blatant lies. Again, this company is ridiculous and I would never rent again. read more

The power would go off about twice daily. That alone made us feel like living in a 3rd world place. The AC in one of the bedrooms was not working properly - it made the room too cold, even in summer. There were mosquitoes in the apartment. read more

This rental agency was horrible. They made us wait on the street with all our luggage for an hour when we were trying to check in. They assured me the rental had Wifi, but when we arrived it was 'out' and remained so for the duration of our stay. There was an active ceiling leak in one of the bedrooms, and a nightclub downstairs that was loud all night long. And when I washed my clothes in the machine provided, with the detergent provided, they came out horribly bleached and ruined. To top it off Windows on Italy thinks that an apology is an appropriate compensation for our troubles. We lost hundred of dollars, a lot of time and effort, and so much sleep on our 'vacation'. DO NOT rent with this company. They will not support you if you have issues during your stay! read more

I would give Windows on Italy ZERO stars if I was able to. They claim to be a "luxury" agency, well let me tell you that is FAR from the truth. They have STOLEN OUR MONEY. It's almost laughable the conditions that we lived in and paid over 3,000 euro a month for. There were multiple walls in the apartment that were covered in BLACK MOLD. When we contacted the agency they said they would come to fix the mold problem, THEY NEVER CAME. So that means me and my other roommates lived and slept with black mold on our walls. This also caused one roommate who had asthma to become sick. The agency also claimed the mold was our fault and that we would be charged for the mold problem. After we moved out of the apartment, we continuously received charges for the mold. This agency PAINTED OVER THE MOLD in the apartment and then charged us for it. I have never heard something more ridiculous in my entire life!!!! This BLACK MOLD is in their "ANNALENA" apartment in the Oltrarno neighborhood in Florence, Italy !!!!!! AVOID THIS AGENCY !! read more

I feel it is VERY IMPORTANT to write this review...because if you are booking a property through this agency long distance, and do not have the opportunity to see the property before booking, PLEASE BE AWARE: the photos are most likely NOT fair representations of the actual properties, and certainly do not command the applicable price point....You may see an expensive property that seems spacious (this trick of photography seems to be their specialty), bright, well-appointed, and well-kept, only to find a near flop house in reality: ill kept, dirty, paint chipping from ceiling, rotting plumbing, dirty washrooms, out dated, unclean kitchens, super small, and dark rooms...I have had two for two now (one I booked remotely, and the other I traveled across town to see, and of course did not take). It just astounds me how off their representation is. Thought it of value to pass this along... read more

The White Home (rented through WINDOWS ON ITALY) The White Home is lovely, so light and airy and surprisingly spacious, particularly the master bedroom with its comfortable bed and crisp white linen. We loved the lighting in the rooms, particularly the bathroom, how nice to lie in the bath with just the tiny floor lights on. We did find the shower a little "powerful" but we are used to a more gentle one at home. The apartment itself is extremely comfortable with lots of interesting and unusual features. The kitchen was well equipped, and the tap arrangement and sink were quite a novelty with the hose and separate water jets. It took a bit of getting used to mainly because we had never used one before. One of the best things was the location, right in the heart of the city close to so many attractions, the churches, shops, museums and the Ponte Vecchio, but quiet in the apartment itself. We found a local supermarket just the other side of the river so that was ideal to when we wanted to eat in. It is a pity the lift was quite small, but walking up the stairs gave us plenty of exercise. Just be aware they are a little dark towards the ground floor so care is needed. We miss sitting out on the small balcony high up amongst the roof tops in the warmth,in the evenings, listening to the sounds of the city, with views quite different from what we had imagined down at street level. We would certainly recommend this apartment (and WINDOWS ON ITALY) to family and friends. See photos attached. read more

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We just left a Windows on iItaly rental and the place was NOT as it was described . Booking the apartment was easy and the website easy to navigate. We rented the Ponte Vecchio Terrace, which was advertised and priced like a luxury apartment. It wasn't. The view was lovely, but the unit small, the mattress terrible and the linens and towels horrid. It was advertised as having air conditioning., but the power blew out every time you turned in the stove. I have lived i. Europe and stayed in apartments In Paris and Rome. I don't to think this was Windows on Italy's fault. The owner usually handles all of her own check ins and outs and has her own cleaner...I think the agency had no idea how poorly equipped the apartment was. This apartment is NOT worth the premium. read more

Windows on Italy offers a variety of holiday rentals to support any vacationer's needs. They are extremely helpful and are available to assist their guests with any questions or issues that may arise when traveling abroad. I would absolutely recommend their company to anyone visiting Florence. They will ensure you have the best possible stay and will be a company to contact time and again when returning to the area! read more

COMPLETE SCAM!!!! I lived in one of their apartments for 5 months while going to school in Florence, and the last two weeks we were there, it got really rainy and mold started to form under all of our windows, which we told them about several times, and they never came and did anything! (two girls got sick from it!) They're trying to keep $400 from our security deposit from it! And it gets WORSE. They charged us another $400 for "broken or damaged items", when all the dishes were chipped when we moved in, and 1/2 the items on the list were never even in the apartment! they're clearly trying to scam money off who they thing are some dumb American girls!!! read more

I rented this property from Windows on Italy. --This is the Ugone at Santo Spirito 4. We had numerous issues with the property and no follow up with the company. There was supposed to be a walk thru this evening at 1800, as we are leaving at 700 01/10/2014. No one came. I called the office and was told that the appointment did not get moved to the calendar for the new month. The staff was very apologetic. I was very disappointed. I had several issues to discuss with the staff. 1. The hair dryer in bedroom 2 does not work. 2. The hair dryer in bedroom 1 has a broken handle. 3. The kitchen was supposed to be fully equipped, and we had to purchase a corkscrew. I rented for 7 people, and there were only 6 wine glasses. 4. None of the TVs work. A repairman came and fixed the antenna, but stated that we were not able to receive any channels because they had not been purchased by the owner. And the TVs in the bedrooms needed to be replaced. He was supposed to return and never did. 5. The place needs a thorough cleaning. The carpets need shampooing, and the floors always seem dirty, even after I paid for additional maid service. 6. The wifi is only accessible from the living room and it has a very weak connection. 7. The internal description on the web site does not match the apartment. It states there is a dining room and then a corridor that leads to the living room. This apartment has a dining room/living room combination. 8. The amount of noise at night made it virtually impossible to go to sleep before 2:00, even with both windows closed. It was centrally located and large enough for 7 women and that is the only positive comment I can make. I'm glad we were gone most days and only needed a place to use as a home base. I hope some of these issues get resolved before renting to other tenants. Susan Oesterman read more

Let me begin by saying I would gladly give the Pitti Terrace property 5 stars if we had been able to check in on the day we were scheduled to arrive. The view from the deck was spectacular, the place was clean and the location was very convenient. Unfortunately, the check in process left us on the streets the night we arrived. Before arrival, we had coordinated by email with the rental agency and let them know when we would be arriving. They gave us a number to call when we arrived so that they could meet us for check in. We called when our plane landed and after a couple rings, the line went busy. We called 20+ more times and had multiple locals call as well, thinking the missed connection might be an issue with our international phones. After waiting over an hour at the property and being unable to reach anyone for check in, we were forced to find a last minute hotel on a Friday in the middle of peak season. In the morning we called again and were able to get through and check in to the property. After that, the stay was absolutely lovely. The issue came into play because they route the calls to different phones depending on who is doing check in duty that day. The night we checked in, the phones were not being routed properly, leaving us stranded without a place to stay. When we alerted the rental company, they told us they could only refund 10% of the nightly cost, even though we were out 100% of the cost after being unable to check in. So, extremely long story short, this is a beautiful property if you are able to check in, but there's a chance that they will not be available when you try to check in and will not refund you the cost if you need to book new lodging. So buyer beware, and if you're smart, have a back-up plan in place in case they don't answer their phones. read more

We have used Windows on Italy twice: once for a week in July 2006 and again for a month in December-January 2013-14. Both times in Florence. The accommodations were excellent, the prices fair and the service attentive. We had an apartment each time in the area near the Palazzo Pitti where shopkeepers and restauranteurs were accommodating outside the 'tourist area' but still close to the major sites. The staff helped us with any problems (like internet access) and we felt we received value for money for our stay there. Steven Wander read more