Great guys! (I didn't see any ladies working) Great service! Hardly any wait! Always greeted!…read more Update oct 2 Aiden, explained process and answered my questions! Manny, Luis also great staff! Again hardly waited! Thank you!

The gimmick here is that it is fast. On my one and only visit I was in line waiting on a random…read moreweekday at 1 pm for over an hour. Once you get in line and someone gets in behind you there isn't a way out. You'll be blocked in (theres a single line that wraps around the building then then splits into two but the only way out once someone gets in line behind you is through) so be ready for that. After waiting an hour in line in my car - there is no lobby or seating at all I had to use the bathroom and they jokingly said "$5" but it really didn't seem like a joke. Had I said yes they acually would ahve taken money from me. It was more forceful and honey pissed me off. We jsut moved and in our previous state that kind of thing is illigal. I'm not sure if it is in FL but it should be. The bathroom was however filthy once I did get in. Then they were all a little too comfortable with me (single white petite female) for my personal taste. (lots of mama, pretty girl, etc) there was a long line of cars on both booths so I know I was in fact safe but I do not like that kind of thing. Lastly, after supplying my own oil and filter it cost me $62...I have never paid that in my life. Apparently there is a permanent coupon on line for $25 but I was in a rush and had never been here so I didn;t know. So no I won't be back and neither should you

Came in from out of town without an appointment to have the AC checked on my Grand Cherokee, as it…read morehad simply stopped working, and all I can say is that the people who run this shop are the real deal. The other reviews are not an exaggeration -- this shop is honest and fair dealing. Had I lived in Ocoee, this would be my go-to shop without hesitation. I've recommended them to my family who live in the area, and I at least know that if anything were to come up again while I'm in town, I have a mechanic I can trust.

This is a yes for me. My husband and I had been taking our cars to two different local shops for…read moreservice over the course of the last several years. With true disappoint from previous places, we were a little nervous to find someone new. We had heard Great things about this place, so decided to give it a whirl. While I was only coming for a routine oil change, the staff got me in relatively quickly and the value was on it was perfect. They were personable, knowledgeable, and quick to communicate once it was finished. We had such a great experience that we even made an appointment for my husband to get service done with them next week! Highly recommend this business in Ocoee for any of your vehicle needs.

I've trusted Mike the Mechanic with my vehicles since they opened in 2011, and their service has…read morebeen consistently exceptional. They are transparent about needed repairs, use high‑quality parts, and stand behind their work. After fifteen years, I haven't felt the need to go anywhere else--their workmanship, honesty, and fair pricing set them apart.

My husband received a recommendation from a friend to check out Mike's as I had a light on in my…read moreHyundai Tucson. From heading over to AutoZone, they had indicated that it was my gas cap. After switching out the gas cap, the light still didn't go off. We scheduled an appointment with them and they were kind and quick to get us in. My husband dropped off my car at 2:00pm on a Friday and the place was packed! That's always a good sign as others are using them, too. They were prompt in getting us in, communicating with us, and fixing the issue. In addition, they didn't even charge us because it was simply just resetting the light. We will definitely be going back to Mikes!

GOOD JOB, guyz! I was out of there in ~25 minutes (including waiting for the dude in front of me to…read morefinish up). Courteous staff. They sent me a coupon when I called to ask for a price. 1 Star off b/c of the crazy upsell routine and for having to call to get the rates! C'mon - it's 2024! The discount coupons I get in email all the time are meaningless when I don't know what the discount is coming off of. BUTTTTTT....another the star went back on b/c when I DID call, the girl who answered the phone offered to send me a coupon that was better than I get from the email list!

The oil change itself was fine, but unfortunately, the mechanic showed us what appeared to be a…read morefalse screenshot claiming that we needed a new battery. We were concerned, so we went somewhere else to have the battery checked. We were told that the battery was perfectly fine and did not need to be replaced. The fact that we were seemingly being falsely upsold is extremely frustrating and disappointing. It also caused us to waste our time the following day getting the battery checked unnecessarily. I expected better and would not feel comfortable recommending this location based on this experience.

Came here after a terrible experience at Mavis (right down the street)…read more I did not have an appointment. I called from Mavis's lot to see what time timeline would be and their said they could get me in immediately. Staff was friendly, competent and professional. Pat especially could not have been more helpful or kind. They have work tables and chairs and TV. Got the work done in an hour and was in and out and on our way to our beach house.

Exceptional customer service. Unfortunately I have had two flat tires over the past year. The…read moremanager at the Ocoee location, Pat, is fantastic. He is knowledgeable, responsive and personable. In both instances he was able to order specialty tires for me and get me back on the road within hours.

DO NOT USE THIS SHOP!!!!…read more This shop is not good. They charge a ton for "diagnosing" problems. Which you are on the hook for even if you don't do the work. They claim it's part of being transparent, but was not at all. If they assume you know nothing about cars they will try to take you for whatever they can. Took it in for brake pad change, they charged $90 for "full break system diagnostic" and recommended to change pads and rotors (which I already told them was the issue). Brakes now squeak worse than when I took it in. Plus the ABS light is on (was not going in). So....expensive break job that actually made it worse. More concerning: they severed the ground wire from engine to body. Then they tucked the loose wire away so I wouldn't see it assuming I wouldn't know what it was. Totally unacceptable and dangerous. Pictures of the damage attached.

This was our second time bringing our car here and for sure the last. And now after reading reviews…read moreI think they were the reason why our car broke down only after a month after going there for the first time. Honestly, it was almost funny how insane some of the prices were. They tried to charge us for parts and labor like 3-5 times more than actual BMW dealers do. For example, a part that costs $500 on official BMW websites they told us is $1300, and labor for it was $2000. I really don't know how they come up with these numbers. Another thing, spark plugs that cost like $50 online they wanted $770 for them!! How did they even come up with this!? Plus insane labor price. Please be careful if you decide to take your car here. Do some research before agreeing to anything, because they SHAMELESSLY tried to take advantage of us. And I also regret paying $300 for the diagnostic check. The first time we came they did it for free, and now suddenly it's 300. Overall, not a good experience at all.

Andrew and Tony were amazing!! The service was fast and I was in and out. They gave me a great deal…read moreon my service! I will definitely be back.

I've been here now twice. Both times I had an appointment. Both times they completely disregarded…read moresaid appointment. What is the point of making and offering appointments if you aren't going to respect that appointment? At the first appointment, they also tried to up charge me by $40. Which I argued away because I had already purchased online and in doing so that told me how much labor would be. They tried to say it due to "taxes" and that it was because the website calculates the taxes in NY state. Sir, if that was the case then you should be charging me LESS than the online quote as NY taxes are higher than FL's. They came down but it still somehow ended up being more than what we were told online. They also misplaced my keys and could not find them for a bit so additional time and anxiety there. They didn't seem to think this was problematic and laughed it off. This visit, I walked in and they said "there were a few cars in front of you"...there shouldn't be. I made an appointment. My car should be seen at my apartment time not after whomever walked in before me (which I was told there are appointments and walk in's before you") after sitting there for a half an hour and watching the two other cars back while mine sat there in the lot-which felt retaliatory because I did not hide my dismay after being told that and after having. Similar experience just two weeks prior (which seems reasonable) I found a place that could take me immediately. So I left. When I asked for key they didn't even speak to me. So not only are they incompetent at basic scheduling but they're also unprofessional in their manor. So no I will not be back and you should avoid this place. They can't handle basic scheduling and act like children when they get any pushback about their incompetence.

I have been here multiple times and this review is overdue. Staff are consistently friendly…read more Service is quick and efficient. Literally 15-20 minutes wait for your oil change. Staff communicates with you throughout the process while you wait in your car. If it gets too hot they have a small room with A/C. They have other services they provide (systems and fluids, efficiency, safety. There is a whole menu on their website. If you are a repeat customer all your car's history is on their electronic record. Manager Bobby helped me today! Very friendly!

Refusal to honor battery warranty…read more I brought my car in multiple times to have the battery tested, and each time I was told it was "good." Yet within less than three years, I needed jumpstarts more than once--clearly the battery wasn't fine. I even had the car checked by both a dealership and a private mechanic, and they all pointed to the battery. Before coming in, I called and spoke with the manager, but once I got there, they still refused to honor the warranty. Very disappointing--no accountability, no consistency. I wouldn't trust this location for accurate diagnostics or reliable customer service.

After having the wrong Spark PLugs installed in a Miami Store when they should not have been…read morereplaced (with ones of lesser quality and not for that vehicle), Mr. Michael Ferrino first apologized for the incompetence displayed by the Miami Store and quickly had the correct parts delivered and installed, his immediate response to the urgency of the situation showed a true concern to my dilema. at no time did the subject of any payment come up, on the contrary, he was apologetic for any inconvenience Pep Boys was causing in the interference of my weekend vacation and constantly asked if there was anything he could do to help aleviate the situation. I was out and back on the road within 2 hours. Moving foorward, I will be driving to Michaels store (4 hours) for any work needed on my vehicle. It would be wise to give Mr. Ferrino the Manager recognition (perhaps a substantial Bonus) when Pep Boys recognizes Employees that truly represent Corporate Goals.

I called the store about a warranty question in regards to my tire purchased. Was told to come in…read moreand I would received a prorated cost towards a new tire. Went there and they didn't have the tire available. The store again said I would get a prorated cost towards a new tire and told me to then drive to Clermont where they had the tire I needed in stock. Clermont then told me, no you don't have a warranty and we will cover nothing. Fraud, poorly trained employees and a business that not only wastes time of the customer but costs them gas and toll money sending them all over town. I would rate this a zero it allowed.