Waited 27 minutes for an oil change, during that wait no one greeted us, no one came out with…read morebottled water, or even had the audacity to communicate if they were low staffed, encountering delays, or couldn't provide support. I will never return and I advise others not to visit this location. Worst service ever at a Take 5.

The gimmick here is that it is fast. On my one and only visit I was in line waiting on a random…read moreweekday at 1 pm for over an hour. Once you get in line and someone gets in behind you there isn't a way out. You'll be blocked in (theres a single line that wraps around the building then then splits into two but the only way out once someone gets in line behind you is through) so be ready for that. After waiting an hour in line in my car - there is no lobby or seating at all I had to use the bathroom and they jokingly said "$5" but it really didn't seem like a joke. Had I said yes they acually would ahve taken money from me. It was more forceful and honey pissed me off. We jsut moved and in our previous state that kind of thing is illigal. I'm not sure if it is in FL but it should be. The bathroom was however filthy once I did get in. Then they were all a little too comfortable with me (single white petite female) for my personal taste. (lots of mama, pretty girl, etc) there was a long line of cars on both booths so I know I was in fact safe but I do not like that kind of thing. Lastly, after supplying my own oil and filter it cost me $62...I have never paid that in my life. Apparently there is a permanent coupon on line for $25 but I was in a rush and had never been here so I didn;t know. So no I won't be back and neither should you

Came in from out of town without an appointment to have the AC checked on my Grand Cherokee, as it…read morehad simply stopped working, and all I can say is that the people who run this shop are the real deal. The other reviews are not an exaggeration -- this shop is honest and fair dealing. Had I lived in Ocoee, this would be my go-to shop without hesitation. I've recommended them to my family who live in the area, and I at least know that if anything were to come up again while I'm in town, I have a mechanic I can trust.

This is a yes for me. My husband and I had been taking our cars to two different local shops for…read moreservice over the course of the last several years. With true disappoint from previous places, we were a little nervous to find someone new. We had heard Great things about this place, so decided to give it a whirl. While I was only coming for a routine oil change, the staff got me in relatively quickly and the value was on it was perfect. They were personable, knowledgeable, and quick to communicate once it was finished. We had such a great experience that we even made an appointment for my husband to get service done with them next week! Highly recommend this business in Ocoee for any of your vehicle needs.

I've trusted Mike the Mechanic with my vehicles since they opened in 2011, and their service has…read morebeen consistently exceptional. They are transparent about needed repairs, use high‑quality parts, and stand behind their work. After fifteen years, I haven't felt the need to go anywhere else--their workmanship, honesty, and fair pricing set them apart.

My husband received a recommendation from a friend to check out Mike's as I had a light on in my…read moreHyundai Tucson. From heading over to AutoZone, they had indicated that it was my gas cap. After switching out the gas cap, the light still didn't go off. We scheduled an appointment with them and they were kind and quick to get us in. My husband dropped off my car at 2:00pm on a Friday and the place was packed! That's always a good sign as others are using them, too. They were prompt in getting us in, communicating with us, and fixing the issue. In addition, they didn't even charge us because it was simply just resetting the light. We will definitely be going back to Mikes!

The oil change itself was fine, but unfortunately, the mechanic showed us what appeared to be a…read morefalse screenshot claiming that we needed a new battery. We were concerned, so we went somewhere else to have the battery checked. We were told that the battery was perfectly fine and did not need to be replaced. The fact that we were seemingly being falsely upsold is extremely frustrating and disappointing. It also caused us to waste our time the following day getting the battery checked unnecessarily. I expected better and would not feel comfortable recommending this location based on this experience.

Would give no stars if it was allowed. Pulled in at 4:05 for an oil change. Adrian in particular…read moremade it a clear big problem I was there. Every staff member holding cleaning supplies as if shop closes in 5 minutes. They finished mopping it appeared. Adrian was huffing and puffing, telling the team this should be going to the dealership not here, we probably don't have their filter, get ready to take apart the whole car for this one. Made everything extremely uncomfortable. Have taken both vehicles here for years, they just lost a customer. Absolute disrespect, smug little punk! Management should most definitely get rid of Adrian! Watch the camera footage with audio, as a fellow business owner this is embarrassing more than anything. I drive a black Porsche cayenne if you need to identify from your cameras.

Exceptional customer service. Unfortunately I have had two flat tires over the past year. The…read moremanager at the Ocoee location, Pat, is fantastic. He is knowledgeable, responsive and personable. In both instances he was able to order specialty tires for me and get me back on the road within hours.

Came here after a terrible experience at Mavis (right down the street)…read more I did not have an appointment. I called from Mavis's lot to see what time timeline would be and their said they could get me in immediately. Staff was friendly, competent and professional. Pat especially could not have been more helpful or kind. They have work tables and chairs and TV. Got the work done in an hour and was in and out and on our way to our beach house.

Andrew and Tony were amazing!! The service was fast and I was in and out. They gave me a great deal…read moreon my service! I will definitely be back.

I've been here now twice. Both times I had an appointment. Both times they completely disregarded…read moresaid appointment. What is the point of making and offering appointments if you aren't going to respect that appointment? At the first appointment, they also tried to up charge me by $40. Which I argued away because I had already purchased online and in doing so that told me how much labor would be. They tried to say it due to "taxes" and that it was because the website calculates the taxes in NY state. Sir, if that was the case then you should be charging me LESS than the online quote as NY taxes are higher than FL's. They came down but it still somehow ended up being more than what we were told online. They also misplaced my keys and could not find them for a bit so additional time and anxiety there. They didn't seem to think this was problematic and laughed it off. This visit, I walked in and they said "there were a few cars in front of you"...there shouldn't be. I made an appointment. My car should be seen at my apartment time not after whomever walked in before me (which I was told there are appointments and walk in's before you") after sitting there for a half an hour and watching the two other cars back while mine sat there in the lot-which felt retaliatory because I did not hide my dismay after being told that and after having. Similar experience just two weeks prior (which seems reasonable) I found a place that could take me immediately. So I left. When I asked for key they didn't even speak to me. So not only are they incompetent at basic scheduling but they're also unprofessional in their manor. So no I will not be back and you should avoid this place. They can't handle basic scheduling and act like children when they get any pushback about their incompetence.

Refusal to honor battery warranty…read more I brought my car in multiple times to have the battery tested, and each time I was told it was "good." Yet within less than three years, I needed jumpstarts more than once--clearly the battery wasn't fine. I even had the car checked by both a dealership and a private mechanic, and they all pointed to the battery. Before coming in, I called and spoke with the manager, but once I got there, they still refused to honor the warranty. Very disappointing--no accountability, no consistency. I wouldn't trust this location for accurate diagnostics or reliable customer service.

Cost is similar to dealer Good staff; efficient and…read morehopefully quality. Replaced air filter as needed.

After having the wrong Spark PLugs installed in a Miami Store when they should not have been…read morereplaced (with ones of lesser quality and not for that vehicle), Mr. Michael Ferrino first apologized for the incompetence displayed by the Miami Store and quickly had the correct parts delivered and installed, his immediate response to the urgency of the situation showed a true concern to my dilema. at no time did the subject of any payment come up, on the contrary, he was apologetic for any inconvenience Pep Boys was causing in the interference of my weekend vacation and constantly asked if there was anything he could do to help aleviate the situation. I was out and back on the road within 2 hours. Moving foorward, I will be driving to Michaels store (4 hours) for any work needed on my vehicle. It would be wise to give Mr. Ferrino the Manager recognition (perhaps a substantial Bonus) when Pep Boys recognizes Employees that truly represent Corporate Goals.

I called the store about a warranty question in regards to my tire purchased. Was told to come in…read moreand I would received a prorated cost towards a new tire. Went there and they didn't have the tire available. The store again said I would get a prorated cost towards a new tire and told me to then drive to Clermont where they had the tire I needed in stock. Clermont then told me, no you don't have a warranty and we will cover nothing. Fraud, poorly trained employees and a business that not only wastes time of the customer but costs them gas and toll money sending them all over town. I would rate this a zero it allowed.

Honest, capable, reliable, and successful repair!! What more could you want from a transmission…read moreshop??!! My 2008 Toyota Yaris transmission would randomly shift down or out of gear altogether, at between 35mph and highway speeds. Sometimes it would do this and sometimes it would behave properly. It was intermittent. So I didn't know if my tranny was toast and needed a $5000 replacement or could be fixed for reasonable cost. Oh yes, the Electric Power Steering in my Yaris would go in and out as well, separate issue. I brought it to Derek at Transmission Depot, and told him it was not a daily driver, so he could take as long as needed to diagnose and fix the found issues. Derek had team members drive it for errands to get it to misbehave, to assist in the diagnosis. Eventually they decided to replace the speed sensor and crankshaft position sensor. While they were doing that work, they found a couple ground wires to the transmission that needed cleaning up. They drove and tested it some more after those repairs. After another week or so, they decided it was ready for me to pick up. It was fixed!! Worked great and continues to work perfectly! For under $1000, Derek and the Transmission Depot team not only fixed my transmission random shift/slippage issue, but the intermittent electric power steering issue went away as well! Now both the transmission and the steering work perfectly and it's a reliable car again! Thank you Derek and the Transmission Depot crew!

Good honest shop with professional same day service for a reasonable price. They fixed a simple…read moreproblem that could've easily passed as a catastrophic disaster with my transmission. Instead of trying to sell me on a bigger job they fixed the issue and got my vehicle back to me the same day. Will be using Transmission Depot for all future transmission work.