Refreshing Honest Business! Took my son's truck in for an alignment because his tires were wearing bad. Joe and the team got us in for our appointment on time and quickly finished their work. They told us that the alignment was good and there would be no charge! Very refreshing in a day where it seems you get charged automatically when you make an appointment. Thank You read more

NEVER again will I be a customer of this place. the "Manager" Tilly was the absolute worst! I had a 2:30pm appt for a tire change. After TWO HOURS of waiting, I was told that my tire was not even on the premises. After throwing a 10% discount for an off brand, non matching tire, I wait another HOUR for them to change the tire. Only to find out my car was finished and ready to go 30 minutes prior -- but nobody communicated that to me. When I explained my frustrations to Tilly, he literally spoke over me and responded with, "Lady just pay the bill and get out of my store. I don't want to hear your mouth anymore". If you think I am lying, PULL UP THE CAMERAS. He then stood there, not processing my payment. And when I told him I was needing to leave he threatened to call the police on me for walking out on a payment THAT HE WAS NOT PROCESSING. Then he literally just walked away, into the bays. It was the other Manager, Tony, that was the ONLY great thing about my experience. TONY deserves a raise, as he was what good customer service is all about. Needless to say, I will save the religious comment Tilly made for my letter to Corporate but I would be remiss if I did not warn others about Tilly. To the GM John A.--- please consider this review your heads up for the letter I will be sending to Corporate. You have a liability on your hands with that man. If you would like to discuss this further, I'm sure you can grab my number out of the system. Tilly knows who I am. read more

I want to update my review as we also picked up a nail in our RV tire and this morning I drove 30+ minutes back to Mavis and this amazing team to repair the tire. Once again 5-Star service and I cannot thank them enough. They took the tire and immediately began to repair it. What a team and thank you again guys and gal! read more

Tilly was so honest and helpful and always makes it easy to make the best decision for my vehicle any time myself or my husband bring our cars in. He even offered to help provide insight when I went to get a new car! read more

Oil change turned into a nightmare I went to Mavis Tire & Brakes in Ocoee for a simple oil change. My car was running when I arrived. Immediately after the service, the car smelled like burning oil, started smoking, and stalled. I brought it back right away. The shop replaced a valve cover gasket "for free," which tells me something went wrong during their work. After that repair, the car would not stay running at all and made loud exhaust-type noises that were never there before. Instead of helping, I was told I didn't know what I was talking about, spoken down to by three male employees, and told the issue is now a "tune-up" and not their responsibility. They also entered false notes in their system about a conversation that never happened and then refused further help. I left feeling humiliated and stuck with a car that was worse than when I brought it in. I would not recommend this read more

I've been using Mavis Tires on W. Colonial every since it replaced the previous Mr. Tire and I've been very satisfied with the overall experience so far. I've had my Cadillac and Mercedes tires serviced there and I've had zero complaints. Sometimes the business is very high and there can be a potential wait so I'll typically do an early morning drop off when the business volume is high. But the staff has always been very pleasurable to work with and they've done their best to provide the best service from my personal experience. Tire prices are typically the same as other places but I applied and received their Mavis Card which makes it easier when I have to replace a set of tires. They're my go to shop for general tire repair and replacement and I've been very satisfied with their services read more

Total Rip off joint!! They also use scare tactics to get you to spend more. They charged 2x the price of the actual part. They changed an alternator in car. My car is 14yrs old with 269,000 miles. They never gave a choice of a new Alternator or a refurbished Alternator. The manager Woody never gave me a choice. I had a refurbished alternator in the car for the last 8yrs. So of course Woody choose to put in a new alternator costing $793. It is a car quest brand alternator. You can buy 1 at Advanced auto for $399 for there top of the line one. (I am sure that is not what was put in.) So it was marked up double the price or more. Insane pricing or price gouging at its best. Don't get caught up in there tangled web of deceit. Call around first for other quotes don't get ripped off at this shop. The most the whole job should have cost is $650. Buyer beware!!! read more

High Priced Hacks !! Stay away! - I brought my car in to this location a few weeks ago for a nail in the tire . - Unfortunately the nail was in the outside tread block and so was against most shops policy to repair , but i took a chance to see if they could help. - Mavis was no exception here and recommended new replacement tires. - the technician also correctly recommended new brake pads and rotors for all 4 wheels due to age and wear. This is where it gets bad. - i declined the tires because i wanted to do research on which models i wanted before dropping roughly 1k on new ones. I did not like the current tires i had and wanted to choose something different. The air pressure was holding on the damaged tire so i asked the salesman to give me his recommendations and i would return to do the service once i had made a choice. He asked me to come look at the brakes with him and he let go of the wheel/ tire dropping it on the wheel face and chipping the paint.. oh well i thought honest mistake and not really a big deal to me. I never said anything about it. - he "quoted" off the top of his head what seemed like vague prices of $250 a wheel for new brakes service. another $1k . i was now being recommended $2k in repairs because i asked them to look at a nail in my tire. i said no thank you to the brake repair, as i am capable of changing the brakes myself without problem (those prices for brakes are just insane when you are capable yourself) - the salesman agreed but refused to give me a written estimate for anything he wanted to sell me. - as i was talking with him i hear the very distinct sound of an air impact driver bottoming out on a nut for over 1 min straight .. i think not much of it as the shop was packed with cars . could have been anything i thought. - well turns out the mechanic had intentionally cross threaded the wheel studs when he bolted the wheels back on my car. i know what you may be thinking , honest mistake it can happen anytime. but he drove the nuts down so long and over torqued them so much the good ones were almost impossible to remove and the damaged ones were pushed on so hard that the wheel stud broke in half after driving . that does not happen even by accident without knowing. he either did it intentionally out of retaliation or drove the nuts down knowing it was damaged and hid it . just childish either way .. people could have been seriously injured if my wheel studs broke and my wheel came off while driving they may have actually have had my business on a new set of tires and an alignment, but after that behavior from the salesman and the tech , Mavis will never get another second of my time . This is not the first time they have done similar "work" for me or my friends / family. My advice: Stay away and take your business to locals or mobile mechanics who value and respect your time . Don't give your money to these chain shops staffed by disrespecting man- children . read more

Moody was great see him for all your needs. Fast and efficient. Will be a customer for life

-0. I made an appointment for one tire. I got there before my appointment. I was told there 'only two tickets ahead of us but it won't be long' An hour and ten minutes later, our car was still in the in the parking lot! when I asked for my keys, thats when the young man offered to ACTUALLY change our tire! They also had no air conditioning in the waiting room but I could feel a cool breeze coming from the garage! I actually work in a garage and my husband is an ex mechanic, the company I work for wouldn't be in business long if we worked our shop like that. very disappointed. read more

Go here all the time and have always received good service and great pricing on tires..you actually cant get better pricing on tires anywhere, no joke. Try it :) read more

These guys are amazing. I'm so grateful for them and their great service. They have taken care of me and my car. Said "no need" when I thought I needed breaks. They have worked hard to get my car back to me timely so I don't have to miss work. The first time I went in I was on my way someplace else for an oil change. But turned in on a whim. So glad I did. read more

Lizzy helped me with my oil change and gave me such great service. I'll be sharing with all my friends!

Went in for tire installation at the Ocoee, FL location, and Mavis exceeded my expectations. Completed the work on time and kept me abreast of updates on completion. The safety of a proper installation was important to me and our family. I took the vehicle back to Mavis for a torque check and was back on the road in 5 minutes. Thanks Mavis for your proactive service and for the proactive customer support during my visit. read more

Fast service and will give information over the phone. They did a great job installing my new tires that I had delivered to them. Always great with my oil changes and tire rotations. Next they are going to do my brakes. read more

I discovered that I had a nail in my tire on a Saturday morning. It was slowly leaking air because the pressure was a bit lower than the other tires. I tried going to the Action Gator closest to my house, which was in Hamlin. They were insanely busy (of course) and couldn't help me out at all that day. We called the Ocoee store and they could take me in right away. Yay! Everyone was super friendly and helpful there when I checked in my car. I also asked that they fill up all my tires since I knew they all needed a little bit of air. They told me it would probably be about an hour (maybe two max) to repair it. Actually, that was even better than I was anticipating! A little while later, I received a phone call from the Ocoee store. They informed me that the technician recommended new rear brakes. I hadn't noticed a problem with my brakes, but I after checking online for my car's age and mileage, it was possible that it was due for new brakes. So I took their word for it and said to go ahead and replace them. A short time later, I received another phone call from them saying that the technician told them about the wrong car and my brakes were fine. I was actually relieved and appreciated their honesty. An hour or so later, I received another call that my car was ready for pick-up and the tire had been repaired. I started up my car and noticed that the readings on my tires for the three good tires were still the same, and the repaired one was down to 13 PSI. I thought that the sensor just hadn't registered it correctly yet, so I stayed in the parking lot for a bit and then drove it around the parking lot. It didn't change. I went back inside and asked about it. They had me immediately pull the car up for air. Apparently, nobody filled my tires with air at all! Even the repaired one that was desperately in need of it. It was a little alarming, but probably an honest oversight. I'm just glad I didn't try to venture home like that. Even though there were a few mishaps on my adventure, I would still return to this particular Action Gator. They did a great job overall, got in me in quickly on a Saturday, and were friendly and attentive. Most of all, it was their honesty about the flubs that won me over. A lot of places probably wouldn't even admit to their mistakes. read more

Service advisor super honest, value and quality service. Fast attention by the staff. Performance as requested. No upsaling push by anyone at the location. Will recommend for anyone read more

I needed quality tires installed balanced and aligned perfectly. That's exactly what I got, plus friendly and professional customer service. A rare find these days. I'll be going back for anything tire related.. plus free rotations and air?! Yes please read more

This is the second time I have gone here for my car and I would recommend it to anyone! All the people that work here are always so kind and helpful, and it never feels like they are trying to get more money from you. I just did my oil change and it was around $80 for synthetic oil, and they also checked my breaks and tires for free! The only reason I'm giving 4 stars instead of 5 is because I really think they need a counter person to help them out in the front of the shop. There were 2 people in front of me in line that have been waiting when I arrived and it seemed like all the workers were working hard on cars so they were busy. I think it would be really nice if they had a counter person just to help out with customer service while they are hard at work. Other than that once it died down two of the workers struck conversation with me and it was so nice to not have to sit in silence for a hour! Thank you guys for always being my go to! read more

Had a good experience with Action Gator Tire today for my oil change and tire balancing. We called beforehand to compare prices with other stores, and they had the best price and by far were the most friendly. They tagged on a $10 off coupon for the services for no reason which was nice. We came in and told them about a problem my car was experiencing and they fixed the issue with no problem and wasn't too expensive. $12/tire for tire balancing. The manager (didn't catch his name) was very friendly and had great customer service. :) We expected the car to be done around 2pm but we were called around 12:30 letting us know it was done. Super fast service, especially since I noticed it looked pretty busy in the shop. Only reason I give 4 stars instead of 5 is because upon coming back to pick up the car, we walked into the office where the man at the desk was taking care of something first which was fine, and 3 people, I assume employees?, directly behind him in the office looked straight at us up and down and continued their conversation as we're just standing there. At this time I also noticed not once single person in the place was wearing a mask, which is disappointing because there's a sign outside the door saying to please have a mask on upon entering "for our safety".. but nobody's following their own safety guidelines. The manager who helped us only put on a mask to talk to us which at least was nice but aside from that, everybody should still be wearing one. read more

I left my car at this location to change the tire , after two days I picked up the car and soon I picked the car that's was oil leak and over heated, I called the store to what's going on, they refuse to tell me, I went there personally to talk to them , they got mad because I was talking front everybody and then they call the police on me , what a such cheater read more

Mavis Tires & Brakes - Leaks made by action gator in west colonial - Tires Near Me - Ocoee, Florida

We got here at opening for an oil change and two and a half hours later (after they drained our oil) informed us (after telling us just 30 minutes 5 times) they they DONT HAVE ANY OIL. mind you, the car is still up in the air and they drained it already. Now they're saying they have to order oil. We're still here and they just told us this. Don't come here. Why isn't 0 stars an option? read more

This is my "go to" shop for all things vehicle. Chris, James, and Tillis are all first class gents. Lando is a superb technician. I had a rattling noise with my Hummer H1. I took it there for diagnosis and within 20 minutes, they had identified the problem. A few hours later, they had completed the repair and all for a fair, honest price. I cannot say amount good things about this shop. 5 stars for sure; 6 if I could give them 6 stars. This has to be the first shop where I feel I can trust the guidance / recommendations I am given which is why I will not go anywhere else (mike drop). read more

Honesty, integrity, and stellar customer service!! Everyone who works here wants to help and is so courteous to everyone that walks in the door. Not only was my car done efficiently, it was also completed so fast. I have been in 3x and now decided to write a review because each experience is wonderful! I have had my brakes fixed, oil changes, and new tires put on. Each time I go, they work with me and help me choose what's best for me. They care about the client and don't push to upsale. The prices are better than anywhere else too. I have now recommended them to my family and friends. Today, I arrived with a dead battery, and the integrity of the staff was amazing because they checked it out for free and told me what it was, then let me go elsewhere to get my battery because I had a warranty-still treating me the respect like a friend and family!!!! I will continue to go back for all my car needs. read more

Super nice guys! They quickly spoke to me about my concerns and checked out my car, though there was no real need to repair anything. I was concerned after water came into my car from a gigantic puddle and wanted to be safe. read more

I was having to jump my car almost every time I started it. After bringing it to several dealerships that were telling me I needed a new starter, alternator, etc. I brought it to Action, and Chris determined I just needed a new battery. They saved me a ton of money and got me back on the road quickly. I am very appreciative to the whole Action team for fixing the issue and not trying to upsell me on a service I didn't need. Thank you and I'll definitely be back! read more

Chris and James were able to fit me in at the last minute. They were also able to show me an issue quickly with my tires that needed my attention for the safety of my family and provided me alternatives for me to consider. I truly appreciate the attention and service they provided me. Will definitely bring my other vehicles here. read more

I brought my car in for a nail in the tire on Friday afternoon. I was greeted promptly and the employee was very friendly. They said they could take care of it and it would be ready before 5 pm. They called much earlier and the car was all set. They were also very friendly when I picked up the car. A very nice place to do business. read more

Brought my vehicle to this location because I had a flat they needed possible repair or replacement. It was one of the easiest and quickest interactions I have had dealing with a vehicle repair ever. I arrived a little before they opened (7am) and when they opened walked in and was greeted and promptly. To my surprise I had brought a vehicle to them before (still can't remember when or why). They pulled my information, asked what was the issue and quickly my car was in. Tire ended up being repairable; under $50. Now I say that but please note that every tire flat situation may be different so please take the price and time with a gently reference that your specific situation may take more time or cost more. Ultimately I was in and out in about 1 hour, friendly service, clean waiting area. Thank you read more

An amazing experience from an outstanding crew with excellent communication that goes above and beyond. Having a break down across the street after taking my daughter to Denny's, they did everything they could for the moment but also explained each step, the time it would take and the cost from start to finish. The transparency, effort and attention to detail was unlike many experiences I have had when it comes to automotive issues. Hats off to this crew. read more

Mavis Tires & Brakes - The jeep back home with a brand new battery and a great experience at Action gator Tire - Tires Near Me - Ocoee, Florida

Came here for an issue and they were quick to solve it. Super content with the service. Amazing friendly workers that will make sure that you leave content. Also, very fair on prices. read more

Made a same day appt to patch a tire since I ran over a screw and had to be at the airport in a few hours, got to my appointment and they said their computers booked 5 other people at the same time and it would take them over 2 hours to patch the tire, which is a 20 minute job. No apology or remorse or understanding from staff that I needed to catch a flight and couldn't wait two hours after I did the right thing and made an appt. Went to the pep boys across the street and they fixed it up for me immediately. Go to pep boys. They're the people you want. read more

Do they get the job done yes would they be my first option EVER again NO. I brought my car and finish dropping it off at 1:22 pm.(Mind you all my service was replacing my rear passenger wheel tire and replacing the tire on a spare) I then asked the employee roughly how long would it take til it's done; he checks the bay and says about 1-2 hours it is now 5:46(they close at 6) and my car hasn't entered the bay yet. So unless you feel like doing laundry all day with no car i wouldn't recommend mavis at least not this location. read more

Good experience. Honest about when running behind schedule. Recommended and have been using Gator Tire for a while now

RE SHOP ON SILVERLAKE: Anthony, Jamal and James took great care of me. I had a tire leak and they were all over it... very fair pricing amazingly helpful and great service... would highly recommend. They also found a crack in one of my rings and even though they could not fix it were able to refer me to a local rim shop for repair . Will definitely be doing lots of business with these guys. read more

This shop is extremely the best shop to go to and they'll try their best to give you the best satisfaction.highly recommend coming here for your tires. read more

Literally incompetent. Came here to get my tire changed because there was a visible nail in the tire. Dropped off it and they called back to say it was finished. When I came back to my place I checked out the tires. Nail was still lodged into the tire. They changed the wrong tire. I couldn't go back myself so my girlfriend takes the car back to get the correct tire changed. I check the tire that night. GUESS WHAT? THE NAIL IS STILL THERE. I call back and I tell them they changed the wrong tire again because I STILL see the nail in the tire. All I'm responded with is laughter and "oh wow I've never had to change a tire three times before". At this point it's late afternoon and I have too take it in the next day. I feel as though I need to put a "Do not operate" sticker on all the rest of my tires like doctors do in surgery. So if you're only getting one tire make sure you hammer into their head which tire you need serviced. Apparently saying front driver tire isn't specific enough for them. read more

My tire was leaking and couldn't figure out why so brought it in and they found a nail on the inside edge then within 15 minutes I was back on the road thanks to Edgar Navar Joe and Ritchie being on point hassle free read more

Made an appointment for 10 AM to get front and rear brake service on an F-150 truck. 2 1/2 hours later, the shop calls and asks if I have a special key for the lug nuts to remove the wheels. I've had the truck serviced many places and nobody has ever asked for a special lug nut key for the wheels. Why even make an appointment if it's almost 3 hours before your vehicle is even looked at! This could've all been avoided if the service employee asked or looked at the wheels when he checked me in, inspected the vehicle, and took my key. The shop manager showed me a lug nut tool that would've possibly worked (?) but said it was cracked and couldn't do the job. I got a few shoulder shrugs, a sorry, and confused looks. I took my vehicle and left... 3 hours wasted. Very disappointed. Wileyf15c@yahoo.com read more

Another no issue OFL & Tire rotation experience. Friendly banter from the other side of the counter also. Hey it's Sunday so lightened up the vibe in a "Walter" sort of way. Loved it! Used the $10.00 off coupon noted on the Yelp profile. Keep it up guys! read more