Here is my Google review: Since there is a text limit on google reviews I decided to screenshot my review and add it to the images. Now... To respond to the Shop owner... It's genuinely astonishing that after 42 years in business, this is the level of professionalism and maturity displayed -- both in workmanship and in communication. I truly hope you keep your original response public, because it perfectly illustrates exactly what I and others have had to deal with. Rather than taking accountability, your reply is defensive, condescending, and riddled with petty digs -- including one directed at my girlfriend, which is incredibly unprofessional and unnecessary. You speak as though you're above your customers, yet your response shows the opposite: a lack of ownership, a lack of basic courtesy, and an apparent inability to address valid concerns without resorting to belittlement. To clarify a few things: First, regarding the bumper damage, I actually contacted AAA well before your response was posted and apologized for initially assuming the damage happened at your shop. I've attached proof of that conversation to show that I took responsibility for the misunderstanding -- something your response could stand to learn from. I asked AAA for the before photos of my truck because the after photos -- the ones taken at your shop -- did not match what I saw in person. Even the AAA agent reviewing the photos agreed the damage was not clearly visible in the second image. So while I admitted my mistake, your response takes a moment for grandstanding rather than simply acknowledging the confusion and moving on. As for the state of my truck -- residue left by your "highly trained technicians," mixed-up keys, and receiving the wrong invoice -- you dismiss it all with excuses. A truly professional business would acknowledge the oversight, apologize, and ensure it doesn't happen again. Instead, your response just reinforces the lack of accountability I experienced in person. Regarding the fuel: you claim the $20 in gas was necessary to flush the system, yet 5+ gallons for that task seems questionable without further detail. You also mention recalibrating the onboard computers -- but system recalibration is generally necessary only when components like new injectors are installed. Since that wasn't disclosed, I have every right to question what was actually done. Ultimately, I'm relieved I'll never have to return to this shop. This experience has been nothing short of a lesson in how not to treat customers. For anyone reading this: my original review and the owner's response speak for themselves. If you value professionalism, accountability, and basic respect -- you may want to look elsewhere. read more

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brought my BMW here for a oil leak and to put my alternator belt back on that's it and they couldn't do it they said they work on bmw cars but was absolutely a waste of my time if you have a bmw or Mercedes any foreign car don't bring it here they'll waste your time read more

While on vacation with our grandkids my Range Rover started leaking coolant, I called both Range Rover Dealerships in Orlando and neither would help or consider giving me a next day appointment. I was very disappointed with both dealerships they basically told me "Too Bad" we are booked! I found Don's and was at the service center 1st thing the next morning without an appointment or speaking with anyone. They also were fully booked with appointments but given my circumstances took my car in and diagnosed and repaired the same day! They saved our vacation! Woody and these guys are exceptional! I was shocked at the low cost of the repair, Range Rover would've charged twice that much to just to diagnose! read more

Don's Complete Auto Service - Range Rover leaking coolant while on vacation. Two local Range Rover Dealerships in Orlando and neither wouldn't help me! - Auto Repair Near Me - Kissimmee, Florida

Pep Boys was trying to rip me off by charging me 1,000 to change an ignition coil (as easy as changing a bottle cap) they stripped my bolts and Neal gave me a fair and honest assessment for free and let me know it didn't even actually need changing. Good guys! read more

Don's Complete Auto Service - Auto Repair Near Me - Kissimmee, Florida

I trust Don's Complete Auto 100%! Woody checks my car in at the front desk, while Neil and the auto technicians service my car like I was family. I buy my tires from them and they go above and beyond to recommend the right tire for my car and my driving habits! I am currently cruising around on Cooper tires. They hug the road in rain and are big, shiny and give a super quiet and smooth ride. Best of all Don's Auto rotates them every oil change for FREE, which makes them last longer. This is just a glowing, unbiased review for Don's Complete Auto on Vine Street in Kissimmee, near the railroad tracks. You can trust them. They are Not pushy. It's like going to an uncle for auto work! read more

If you're not a man you will get ripped off. They think women know nothing about cars and they take advantage of that! Was quoted one price took it in for diagnostic. Went to check out and told three times the amount quoted! Then they wanted to "look at it again" and charge me another $115 just to look at it. No thanks. When my husband asked specifically what the problem was the answer was generic. So I basically paid over $100 for an oil change!!! Bunch of greedy pigs! read more

They are super honest and fair. My dad reviews the work so we know they haven't taken advance of the fact that I'm a girl who knows nothing about cars. They have done some pretty significant work to my car such as fixing a Freon leak inside the dash, and a couple years later replacing the water pump and timing belt. The only downside was right after this replacement my car was totaled. RIP. read more

I was visiting Orlando, ran over something, and popped two tires about 8:00 PM. Called AAA and the car was towed to Don's. Called them when they opened the next day, and they had new tires on it by 11:00, and we were able to go home. Very professional and helpful. Their price was reasonable. read more

Excellent ethics. Professional and happy. Helped us spend less money than originally quoted - in fact zero!!! Thanks you guys!!! Lsurie

I've been to a lot of auto service places and this one has a few things wrong. First off is their pricing. It's through the roof for a shop. They wanted 25 dollars just to change my oil when I brought my own supplies. Second. They then charged me for "shop supplies", even though all they were running was a diagnostic for my a/c that was 50 dollars. Finally, they're customer service was horrible, their mechanics treated me like I was stupid because I was a girl and on top of that, they used local terms for parts so I had to ask for clarification on what they were talking about. I'm never going back there. *update: The owners have contacted me about the situation and would like to work towards a solution, so they aren't bad people, they just needed to be made aware of the situation. I will retract some of the things I said as parts of what I said were correct, but frustration put the statements into a harsher light. Props to them for owning up about the issue and wanting to work towards a solution. However, I have no plans on returning. read more

My husband and I have been bringing our cars to Don's for years. Amazing service, professional, courteous and take the time to explain issues with the cars before they service them. I had to bring in our truck on Monday, May 20, 2019 because the starter went out. When I walked in, Neal knew my name and said hi. I work close by but Kay was able to give me a lift so I did not have to walk in the heat. Seriously, I wish I could find customer service this great in all walks of life. Don's Complete Auto and the staff there set the standard on how to treat customers. Take your car there...you won't regret it! read more

Supercharged Challenger and without symptoms, transmission went into limp mode. Figured I'd need a rebuild or a new transmission. Leon is super knowledgeable and was not intimidated with aftermarket mods to my vehicle. Took his time and diagnosed the problem. Long story short clogged transmission filter due to my negligence of not servicing the transmission...so new transmission filter and new synthetic fluid and I'm back in business and shifting smoother than before. Honest and professional service...found a new shop for my vehicles. read more

Wow!! I was skeptical about going to a mechanic in FL (I have a family mechanic in Ohio), but I am glad I came here! I left a message on Saturday and was quickly called Monday morning. Neal set up a time for me to come in the following day at open--he took a short ride with me and was able to quickly diagnose my problem. From there, he swiftly gave me a reasonable quote (and a discount for being a cast member) and reassured me that the car would be ready for me by my afternoon meeting at 1. I sat for a few hours and was updated by the team and in just two and a half hours (very early to the quoted time!) my car was completely fixed for a very reasonable and fair price. They did a great job, super nice and courteous. Would definitely recommend and come back if I were in the area!!! read more

I am a new Florida resident and Disney cast member. I went to Don's because of the two great reviews written already, and as an added bonus- they offer cast member discounts! My experience was amazing as well! The guys at Don's were friendly and took care of my car. They ran an AutoEKG which was awesome- I was very happy with everything they checked on the car. They completed the oil change fast, and they explained my options for me in order to repair a flat tire and a worn tire. I had a great experience, and I have definitely found my new go to auto body shop! Thank You Don's! read more

Great group of guys who have been in the business for years and they are very honest with their inspections and the oil change that I got was fast and well priced. Plus for any AAA member or Disney Cast members they will give you a good discount. read more

I had car trouble on a recent trip to Disney. I first stopped at one of the "big name" mechanics where they informed me that they would charge $289 to "diagnose" my problem, without fixing it. I then went to Don's based on their positive online reviews. Don was able to quickly diagnose my problem, discuss it with me, and fixed everything in under 90 minutes for a fair price. Don also seemed very thorough, checking other areas of the car, and making sure everything was ok before sending me on my way. I am extremely grateful to have found Don, and highly recommend them based on my experience there. read more

Brakes caused a scraping sound that seemed to come from the front brakes. $404 later we drove out and everything was fine....for a day. Then an even worse noise came from the front. We brought it back in and I showed my ass with a smart comment. Later that day, I walked in expecting an argument and a Ginormous bill. Don handed me the keys- NO CHARGE !!! Problem fixed. Don's comment: "We're here to help not hurt you". Well he earned my business; I'll be back. Thanks Don. read more

We are from Chicago have a 2014 pilot with 2. Warning lights on turns out it was a clogged oil filter could have told me anything Neil and Kevin are the best read more

Great group of guys in this shop. Moved from NY a few months ago and had been dealing without a working a.c. For a while. Decided to give this shop a try. Harry worked on my car was super detailed as to what he was doing. Very honest and straight forward shop. A majority of the employees there have been in the same shop for over 20 years so you know they are experienced and doing something right to be around for over 2 decades. My a.c. Has been blowing super cold for a week now. The price was good and the friendly atmosphere added to the experience. will definitely be returning and would recommend to anyone in the area without hesitation. Thank you again guys I really appreciate it. read more

At Dons complete auto they are AWESOME! ! We have been taking our cars and truck there for 25 years and have always been satisfied. All the employees are friendly and do great work. read more

Very disappointed with Don's. I chose them because of the positive reviews, and they promised to take care of a suspension problem. The day I picked up the car, the problem recurred. I worked with them for two months but they could never fix the issue and refused to accept responsibility. I asked for Don to contact me, but he never returned my repeated calls. I've now had to dispute the charge with my credit card. Beware of the promises. UPDATE: 3/17/15 Don called me on 3/13 and has now offered to install the module. I understand his position that he was out ill, the shop should have handled this, or at least told me he was not able to return my call. The car was driven in, not towed, and the dealership did not recommend replacing the air suspension, the recommended the conversion kit. Please stay factual with your comments. I am now waiting for a call to let me know when the part is in to schedule the installation. I will provide another update if/when this is resolved. read more

I had my catalytic converter broken when driving in a vacation trip to Kissimmee, and we find this shop in our way to help us with this problem. First of all they are really expensive, $95 for a 5 minutes computer test, they charge more than $450 for parts that they ordered in advance auto parts which cost less than $200, they don't show you receipt but you can call advance to verify the price, even they fix the car for you, they still want you to pay the $95 testing, total cost for just replacing the catalytic converter $896.00. At the end they lower the payment to $798 without guaranty. You can get this job done for less cost any other place. I also believe they charge you base of your look and your English accent. At the end they fix the problems in more than 2 hours. read more

My car needed the starter replaced. They replaced the starter, the intake manifold gaskets and said they fixed a wire that runs to the starter that was faulty. After a day of driving it, my car started hesitating and was obviously "off". I spoke to Neil about the issue and he immediately told me it wasn't their work (without even looking at it) and said the real problem was the wire that they only changed the starter because I told them to?! I told him that's what I thought was wrong with the car but I'm not a mechanic. He said that there was nothing wrong with their work and if I brought it back I would have to pay $210 for them to check it. This was upsetting. He said they guarantee their work. I took it to another mechanic. In the process, they cracked my charge pipe, had to replace my valve cover gasket which was now leaking and I had to replace the wire they "fixed". They refuse to refund the money on the faulty fix on the wire and caused me an additional $2000 in repairs. read more