I want to update my review. Nick, our salesman from Arizona Turf, who is AWESOME, reached out to…read moremy husband to see if things were fixed and my husband relayed his conversation with the owner, Chris to Nick. Nick actually offered to pay, out of his pocket, to fix the problem. This morning Chris, the owner showed up at our home and fortunately our landscaper, Brian of Water Wise, who is also AWESOME was also at our home doing some work. Bottom line, our landscaper is fixing and Chris from Arizona Luxury Turf is covering the cost, which turns out to be about $50.00. Whether the leak was there prior to the Turf installation or not our landscaper could not say for certain, but Chris ultimately did the right thing and for that I'm very appreciative. The quality of work was great, even our landscaper who has experience in artificial turf agreed, AZ Luxury Lawns did a great job!
They started out strong but in the end fell short. We live in Morrison Ranch where artificial turf is now "OK" under certain specifications and approval. AZ Lawns did our neighbors lawn and it looked beautiful so we reached out to Nick of AZ Lawn for a quote and design. He provided everything we needed for our HOA approval. Our HOA did request a larger space around our tree and Nick drew up the revised illustration which got approved. The installation was well done, however, they did not install around our tree based on the "revised" illustration, they installed based on the first illustration. My husband did tell Nick that if the HOA says anything we will need him to reinstall the area around the tree. The REAL problem is with our irrigation cap offs. We have 2 out in front, which get capped because we no longer need the sprinkler system. (but can be uncapped if in the future you ever need your sprinkler system again). One is capped and no issue, the second is leaking. My husband called Nick about coming out to fix the problem, so Nick referred my husband to the owner of the company, When my husband spoke with the owner, he REFUSED to have anyone come out and fix it!! The job is not complete until all aspects are done correctly. I can live with the incorrect installation around the tree but I can't live with a leaky sprinkler cap and it is because of Nick's response to NOT fix it, I would NOT recommend him or Arizona Luxury Lawns.I