Went in Saturday morning at 10:30am for another certified send. Last time, it was fast and easy…read more This time clerk #11 was a miserable moody lady, and not just to me. Both lady in front of me and I she pushed aside to fill out something. I didn't have to last time. Same letter, same place, same certified.
When I asked about digital return, thinking I needed, I was told, "you didn't tell me. " My response, "you didn't ask. Prior lobby lady did on if I wanted digital or paper.
Her face and mood only got worse. I told her, "you know, you're a pretty lady, but you're not very nice. Your attitude sucks." Other lady who experienced her too, I saw, silently chuckled.
Meanwhile, line got longer from her lack of customer service skills. She belongs in the back. Bad day for her? Hates her job? Death in family? I don't know, but she could have done better at hiding it. Just like many do on social media.
Cost is second to customer service for me. First was not bad, second horrible! I'm talking POISINOUS.