Finally!!! A Texas-born, Texas-raised, family-owned and family-lead (via a great grandson) with good ol' fashioned values (closed on Sunday and closing early enough on Saturday to spend some recreational time with family) progressive, customer-focused hardware et al store in our area! Yep. This is one of those TRUE small businesses that is not necessarily "small" any longer, which has stood the test of time for almost 150 years by doing the "right" things day after day after day. We've shopped, now, 15 of the Higginbotham Brothers' 41 locations and, while the selection of merchandise has changed since 1881, the quality of products and service remains true and consistent today. Seriously, when was the last time you were in a Big Box Retailer; you needed help; and, you were asked, not IF you needed help, but HOW you could be helped??? If you're like me, just being asked about being helped would be nice every once in a while. (Instead, it seems, we've got to near hunt down an orange/blue vest; press the little button and await the intercom's announcement; or, trek to another department or -- even worse -- trek the dreaded Service Desk. And, even then, there a very, very good chance the service you received is not helpful, at all.) But, back to the question ... One is a close-ended question that allows the employee a 50/50 chance to walk away, while the other near-guarantees that the employee will be engaged with you for the duration of your visit. In my case, I had long-wanted an excuse to shop this latest Higginbotham Brothers opening, when I was met with the same excellent customer service as in Brady, Coleman, Comanche, Dublin, Hamilton, Stephenville, etc. The manager even offered -- right there on the floor -- to take down my name and telephone number, so that he could order more of what I needed and let me know, personally, when it had arrived. Wow. Just plain ol' ... Wow. If you visit these stores, you will not be disappointed, as there's not only a plethora of name brands, but also unique items, as well. In short, there's something for everyone! read more