Had an AC issue overnight. Called when the office opened. Kelly found an available technician,…read morewho was here within one and a half hours of my initial call; diagnosed the problem; fixed it; and, was finished in 30 minutes. We've been Rusk clients for more than 40 years; and, their responsiveness and service simply cannot be matched. Can't imagine ever using another HVAC company.

We had interactions with several people over the course of a couple of weeks. Overall, a very good…read moreexperience. We'd recommend them for their professionalism, timeliness, and craftsmanship. Our Story... Our central air wasn't working so we called Rusk hoping to get a technician out to fix our issue.  Judy scheduled our appointment for the next day but called us back and advised that she could get us in that day if we were available.  We welcomed the earlier appointment.   They sent Brock (we think that was his name). He was very professional and pleasantly explained that we likely needed a new unit.  He was empathetic and set the tone for a positive experience.  Enter Steve Morrison.. Steve was extremely knowledgeable, personable, and went the extra mile in surveying our entire home (how many windows, how tall the ceilings are, etc.) to determine the best system for us.  His quote arrived shortly after our interaction and when we posed questions, he responded almost immediately.  We landed on agreeable terms and Steve advised that he'd get our equipment ordered and someone would call us to schedule. Three days later we got a call to begin our installation on the next day.  We were in the midst of a string of hot humid days so we were pleased that they worked us in so quickly during a time of peak demand.  Steve #2 arrived at 7:30 on Friday morning.  He worked quickly and methodically.  He ran into road blocks, and worked his way through.  He provided helpful updates, and answered questions with ease.  Steve went above and beyond to care for our home in a way that we admired. Shoe covers, tarps, all without prompting. We really appreciated his diligence in this area. When it was apparent that he might not complete the job by the end of day, Steve pushed through to make sure our weekend would not be miserably hot and sticky.  As he prepared to leave he provided instructions for the operation of the unit until Monday, outlined the tasks he planned to complete on Monday, and asked if 7:30 was a good start time.  We expected to see him on Monday at 7:30.  We had a great weekend in our newly cooled home.  We prepared to welcome Steve at 7:30 on Monday... our workdays began to ramp up and we lost track of time.  We got a call just after 1:00pm and the scheduler asked if he could send someone over at that time.  I explained that we were expecting Steve that morning and he advised that Steve likely didn't know his schedule... this was the first interaction that was contrary to our expectations. Nick arrived shortly after.  Like everyone we'd interacted with, Nick was very pleasant.  My husband asked questions about the tasks Steve identified on Friday.  Nick was eager to continue the installation to our satisfaction, but there were a couple of notes missing in the transition.  He didn't know to secure the unit to the brackets, which was pretty important in our opinion and left fewer filters than previously expressed. We called the office to inquire about the transition and Steve Morrison came back out to ensure that everything was done correctly, and according to Rusk standard. We really appreciated the reassurance. Nobody likes to pay handsomely for unexpected replacement costs, but we feel good about our experience, and the new relationship we've formed with Rusk.

Great company. Had plenty of time slots open for me to schedule a time convenient to me. Came…read morewithin the time window and did a great job on a tune up. I used another company that literally was a friend of a friend and was over charged. Adams had a very reasonable service fee and I will definitely call them again.

Hi! I would like to let you know that my entire family uses Adams heating and cooling l, and we…read morecouldn't be happier! Rick is our usual tech and he is the nicest, most professional and knowledgeable tech. He even worked on a day he had dental surgery! So 2 days ago, the worst happene. I woke up to my thermostat reading 82 degree. I was certain it would be days with this heat wav. I called and was shocked to find out they would be here in a few hour. A young man named Chase showed up and despite having to work in the furnace room in the basement , about 6 by 8 feet, he never complained, and figured out immediately it was a blown motor. He explained everything to me and let me know he needed to run to the shop and grab a new one and would be back in about 20 minutes. It was 104 outside. I was freaking out bc I have health issues and one of my dogs has an airway problem and heart failur. He was back in on 26 minutes and we had cool air within 3 hours of it blowing! We are on a maintenance plan with them and have been since we moved back home here 10 years ago and have always been thrilled. And Chase by the way , was so respectful and hard working I had to force him to take a bottle of water and as he was leaving he said "oh you have an Amazon delivery!" i knew it was a box about 50 lbs and he grabbed it for me and carried it inside for me. I can't recommend the company enough! Thank you so much !!! 5 stars!

This local business went above and beyond for me, they have my highest recommendation. I had a…read morerepair that a previous company could not solve, and had stopped responding to me all together. I called Day's Appliance, and they took on the job and did not stop until every issue was resolved. They remained in constant communication with me throughout the process which I really appreciated. If you're looking for appliance repair, they are the best option in Cincinnati!

Had their technician here to check a gas stovetop burner that wasn't igniting. He supposedly fixed…read moreit but the same issue is back within a month

Excellent. Explained everything and gave us options. Professinal, friendly and experienced…read more We had a great experience.

AC blower died during heat wave. Called AAA and got service way ahead of the original scheduled…read moretime. Great service and the friendly technician (Corey) was knowledgeable and a joy to talk to! Thank you again !!

I had a bad experience with a tech and left negative reviews, frustrated by so much dishonest in…read morethis industry. The owner- ANDY - called me and spoke with me about my issue and explained that the person I was working with and the hard pushing sales man had both been fired. He offerred a full refund of my money, which I didnt ask for, but a GOOD business owner should always offer. The only reason I didnt leave a 5 star after speaking with Andy is becasue I feel that He IS sincere, but needs to put his personal contact information or have a place to file complaints that go to him as the owner on his site. When I had my issue, I had no idea that there was an available owner who would have cared and responsed and HOW to get to them. Andy is agood local small businessowner who cannot be properly represented by all of his employees and will gladly extend himself to maintain honor in his business. Definately give them a try!

My AC stopped working on 5/17 so a tech was sent out on 5/20 to see what was wrong. He told me the…read morecoils needed to be replaced or the whole AC should be replaced and that they would give me quotes on both. He asked me to pay $89 to which it would be applied to whatever service I chose. Hadn't received a call or quotes on 5/22 and when I called, was told they were busy. Called 5/27 (1 week after they came out) 3 times and left a message saying I still haven't received a quote (and all before the supposedly closing time). Called 5/28 to follow up on the message I had left the day before and talked to Chelsea who said they were busy - asked for a refund at this point because even though I'm an existing customer and paid them $89 to tell me my AC needed something done, they couldn't be bothered to give me prices. Was told I would be given a call back. On 5/29, I called 4 times after not hearing anything (could not get a person on the phone so I left a message) but had my boyfriend call who was able to get someone on the phone (I have a 614 # so pretty sure my call was being screened). On 6/1, I called from my office phone and talked to Julie who said she would follow up. 2 more calls later that day and was told that the owner said no refund, I would receive my estimates to which I said absolutely not, that is unacceptable and bad business. After hanging up, Julie called me back and said the owner would call me the next morning. No call received from the owner on 6/2. It's now been 2 weeks and not only will I not get my money back, the owner won't talk to me and I still have not received any quotes/estimates. Bad business model and awful communication. I get that I will have to wait but I have contacted better companies the day after for "2nd" opinions and they came out and gave quotes the same day! DO NOT RECOMMEND and I have contacted the credit card company and will be contacting BBB.

Used them for air conditioning repairs on rental property last year. They got the job done, price…read morewas reasonable.

This is one company that I highly recommend very prompt and courteous service diagnosed the problem…read moreand repaired within a hour extremely knowledgeable.

Amazing company. Showed up on time…read more No high pressure sales. Cleaned up their work area and left it cleaner than it was! Great family operation and they made sure my system was operating safely. HIGHLY recommend Action Heating & Air!

Ahhh.. the "joys" of home ownership.. welcome to home maintenance :-)…read more June of 2024 Summer arrived at a running start, so I figured I needed to get my a/c checked especially since it had not been done in the two years that I have been in my place. I had called Action Heating and Air for my furnace service and found them to be dependable and professional, so I figured I would give them another try. I booked an appointment a few days out and Rick showed up... on time and ready to tackle the a/c inspection. He did brief me on what he would be doing and then quickly got to work (no rush as it was not hot, well not yet anyway). He did his inspection and cleaning of the unit briefing me along the way as to his findings. Once done, he cleaned up the work area and presented me with a very reasonable bill of service. Rick was extremely professional and friendly at all times during the service visit. I would not hesitate on calling Action Heating and Air again for future services (like in November for the furnace service). Thanks again Rick!

We just had the Jolly team out to replace our HVAC systems. I would highly recommend them for any…read moreHVAC, Plumbing, Sewer or Electrical repair. their consult will be thorough, and estimates/costs fair. Jake, Nic, Miguel, and Matt were professional, and courteous. I would also recommend their Monthly Home Plan. Thanks!

Logan and Eddied arrived promptly in the morning with everything needed to install a furnace and…read moreair conditioning unit. Both were professional, efficient and worked well as a Team. They communicated using terms I could understand about HVAC and electricity. The installation was completed within the time they quoted me. When the work was finished, they walked me through the workings of the new equipment and thermostat; AND they left my home in the same condition as they found it . . . lights out, doors closed and work area clean of debris.