Austin came out and did a great job, 23 year old Hampton Stove, installed a wireless remote, cleaned entire stove, repositioned logs, works better than before. Laid down a blanket and work space organized and cleaned up. read more

If you want it done RIGHT... Call HIBERNATION first! Three years ago I purchased a top of the line Lopi Greenfield GSR2 propane stove from Foothill Fireplace Pools and Spa. I spent a hefty $6,007.00 by the time it was installed in my living room. It never worked properly and for three years, I've been begging and pleading and fighting with Foothill Fireplace Pools and Spas to get it right. Foothill kept telling me it was my fault that our Lopi stove wasn't operating properly until they finally told me they didn't want to "deal " with me anymore. I paid Foothill good money several times over THREE YEARS to come up repeatedly to relight my stove and I was told for three years that the problem was caused by " user error ". I made very clear that no one was changing any settings and that I was waking up to or coming home to a cold house every other day. I was at my wits end until I finally went over Foothill's head, calling the manufacturer of Lopi stoves, Travis Industries. The Lopi regional representative, Edward, who handles Lopi for Foothill Fireplace Pools and Spas listened to me and sent me new parts for my Lopi, qualifying those parts as warranty replacement parts. Unfortunately, Edward sent them to Foothill Fireplace Pools and Spas. Foothill refused to do the work, and withheld the parts for 11 days before shipping them to me at my house, still refusing to come install them. The regional representative, Edward gave me the number for HIBERNATION Stoves and Spas, located at 2182 CA-4 Suite E540, Arnold, CA 95223! I called and spoke with Austin Deaver. Austin immediately put me at ease. He told me he would be happy to come look at our stove and he assured me he would fix it properly. And he did just that! He listened to me. I explained the stoves behavior to him, like I had explained it over and again to Foothill . He tested the stoves brain ( IFC) and it tested bad. He validated my claim. HIBERNATION made it right when Foothill could not. Period! HIBERNATION is my GO TO. I will always call HIBERNATION for my Lopi stove. Not only did Austin come in here and get it right, he made our stove brand new. Austin! You're the BOMB! We love you ! Thank you for everything. You are truly appreciated! read more

Hibernation - Lopi Greenfield GSR2 in WORKING ORDER after three years of struggle! - Hot Tub & Pool Near Me - Arnold, California

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We had a very awesome experience with the team at Hibernation stoves starting from the owner to the sales people and the installers. I walked in there, knowing nothing about fireplaces or stoves, and they help guide me, took measurements and surprised us with a very quick elation and turnaround. I would strongly recommend this company to help you with your stove. Special thanks to Jeremy and Josh!!! read more

Hibernation - Hot Tub & Pool Near Me - Arnold, California

Hibernation in Arnold. Please read review. We have been in the area 7 years. For 6 years we have used a different company to clean our wood stove. . I started to become concerned when last year they were at our home no more than 15 or 20 minutes. I stopped by Hibernation in the Big Trees Market shopping center and scheduled an appt for today. Austin came on time and spent 2+ hours on our roof and cleaning our stove in the house. (I cleaned it before he came). He was professional - showed me pictures of what he did and we are beyond happy. I am so happy we decided to go with a different company. Thank you Austin for doing an amazing job. I really believe it's the first time it's been cleaned in 7 years. read more

Hello, neighbors, I just wanted to give a big shout out to Hibernation stoves who came out and cleaned my wood burning stove and pipe. Jeremy, the owner is very knowledgable and responsive. Austin Deaver, the technician who serviced my stove was amazing. He has an amazing attention to detail. My Hearthstone equinox that I bought from them almost twenty years ago now looks like a brand new stove. Not only did Austin, clean my flu, but cleaned and polished the whole stove including the soapstone. Then he climbed on my roof to check the outer pipe and found that one of the weather shrouds needed sealing so he sealed it with high temp silicon. So if you need your stove cleaned, checked or any maintenance done, I HIGHLY recommend Hibernation stoves.. read more

I won't remove my post just because the owner says it's inaccurate. The number on the page is the same number I called. This just shows me the owner is trying to remove low stars to try and hide the truth about terrible customer business. There was a lady who answered the phone not a robot and if there was a robotic answering service that's also garbage because no one wants to talk to an automated message and hopefully they call back. If people have a simple question about service or supplies a human should answer. read more

The new owners are FAB-U-LOUS! I have enjoyed their service for several years now. I live in Bear Valley full-time and depend upon my 2 Fireplace Extraordinaires to heat my home. I used to have Hibernation in Sonora maintain my fireplaces. But the new owners in Arnold are so responsive, experienced and close. I recommend them highly! read more

Austin did a great job! He's very professional too. I'm really pleased with his work and your service. So glad I came to see you & use your service. read more

Jeremy and the team at Hibernation Stoves did a great job. From helping to choose the best stove, ideal location, proper vent/exhaust system, to the installation. I could not be happier. read more

Hibernation - Our new gas stove. - Hot Tub & Pool Near Me - Arnold, California

Outstanding service from the Hibernation team! I was very impressed with the quality of both the fireplace insert that was installed as well as the work that was done. The insert was installed within only a few weeks after the initial consultation and it was completed in just a few hours. The crew arrived on time and were very clean and professional throughout the whole installation. From the consultation to the installation, Hibernation stove and spa delivered an exceptional experience read more

Hibernation - Fireplace insert installed by Hibernation stove and spa - Hot Tub & Pool Near Me - Arnold, California

We recently purchased a new spa from Hibernation and have nothing but great things to say about the experience. Jeremy and the team there were helpful and very professional. He took the time to explain the process to us and help coordinate all of the various pieces of the installation and even let me bug him with the occasional, out of the blue text message. We would definitely recommend Hibernation for your next spa purchase and install. read more

Hibernation - Hot Tub & Pool Near Me - Arnold, California

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I highly recommend Hibernation Stoves & Spas. Jeremy is knowledgeable, personable and professional. Josh & Austin, the installers are customer service oriented, professional, informative, efficient and friendly. The fireplace quality exceeded my expectations. Overall a great experience! read more

Hibernation stoves and spas recently came to my home and installed a new cover and stand on my hot tub. Very pleased with the outcome! The staff are very friendly and attentive, and always got back to me right away. We ran into a problem with delivery, not their issue, the manufacturers, but they made it right by coming thru with urgency once it did arrive! read more

I recently purchased a wood burning stove from Hibernation Stoves & Spas and I was very pleased with my experience making this purchase. The stove I selected and all parts were available in stock and they were able to schedule the installation in less than a week. I found Jeremy and his installation team, Joshua and Austin, to be very pleasant and professional. They arrived on time and worked efficiently, prepping the room for removal of the old stove and installation of the new stove. When the installation was complete, they cleaned up, answered all my questions, and started the first fire to cure the new stove. Shop local! read more

We bought our Hearthstone stove here in 2012. Service was great until the Little Tree folks took over. We waited 75 days after paying a $474 deposit for glass. We tried several times on line and in person to find out when we were going to be serviced. With time running out on disputing the $474 charge with my credit card company, I asked for a refund of my deposit. Got it. No explanation, no communication. The lack of service was so disappointing. Set us back almost 3 months getting ready for winter. Been here since 1992. Always shop local when possible. Crossed those guys off the list. read more

I suggest NOT doing business with Hibernation. After an exciting and expensive purchase and lots of promises, I ended up with a lemon, then was advised they no longer carry the product nor provide service. A big waste of time. So much for "Buying Local" in Arnold! read more

Just got our wood stove installed and the two guys that put it in were fantastic. Very detail oriented and professional. I could tell they really knew what they were doing. I would strongly recommend this place!!! Thank guys! read more

We worked with Steve, Jeremy and Tami at Hibernation over the last several years for new hot tub and most recently a new "Fireplace Extraordinaire" woodburning fireplace. We can't say enough how happy we are with personal service we have experienced with Hibernation. Best thing is that being local in Arnold, they are there when you need them. They have a great show room and have been super responsive throughout our installation. Highly recommend them for your hot tub and fireplace needs. read more

Hibernation - Fireplace Extraordinaire 44 Elite installed by Hibernation Spa and Fireplace in Arnold CA - Hot Tub & Pool Near Me - Arnold, California

We got our water for our new pool checked here and they were fantastic getting us all set up. Great customer service and overall experience. read more

Hibernation - Hot Tub & Pool Near Me - Arnold, California

Brrr! It gets really cold in the mountains especially at night. There is nothing better than sitting in front of nice warm fire, sipping some hot cocoa (with marshmallows of course!) and reading a good book. Many Arnold residents have wood burning stoves from Hibernation. They are a necessity when the power goes out. Fortunately my family also had a Franklin stove from Hibernation. That baby got us through some pretty cold winters. I remember one particularly bad snow storm. We were without power for three days. We were able to use the Franklin to heat up soup, boil water, and even roast some ooey gooey marshmallows. Yummy! Hibernation Stove & Spas offers a wide variety of wood burning stoves and also a nice selection of spas. Prices are reasonable too. Put another log on the fire! ;) read more

Had a stove insert purchased and installed. Was installed incorrectly, sure it doesn't smoke the house up, but paid over $5000 for them and over $500 for the installation. Heat goes up the chimney because they didn't install the flu correctly and the insert is too far back in the fireplace. Been meaning to fix it for years, but finally got around to calling and asking them to come back and help service the insert so that it works correctly. Initially said they would come and assist. Never heard back, then called again and Steve's wife said this is our money season and we cannot come and assist. They are into the business more for the money than the service or reputation. You can get the same equipment for less than full retail at other places or delivered to your place directly and have others do the install. Even though I took a few years to finally call them around and get it working correctly, they should stand by their customers and provide the service needed when they messed up to begin with. Without coming back and even looking his wife said it was installed correctly over the phone. Well I purchased and installed the exact same unit at my other property and know a thing or two about this very same insert and the installation. The flu reverses so that the stove insert sits farther out of the fireplace and the blower will deliver the heat. This wasn't the case on this install and it is obvious the correct way to install. Absolutely installed incorrectly. I was willing to pay for the service since it has been a few years and it probably would have taken only a hour with my assistance and some typical supplies they would have on their truck like stovepipe duct tape and maybe 2-3 stainless screws. They won't stand by their sales. Charge full retail when you can order online or through Sonora for less. Will commit to help on their error and then fail to deliver. Consider others. read more

Super pleased with our new insert...we had a wood burning fireplace for over 10 years...loved it, however, life changes and we made the decision to go with an insert...Steve, the owner, was extremely helpful, prompt, and very knowledgeable...I would highly recommend them for your fireplace needs... read more

Hibernation did a good job cleaning our pellet stove. However, their pricing is outrageous. One guy spent about one hour at our house and charged $300 for a simple cleaning. I have other vendors who, for the same price offer three workers, working 2 hours each, doing much more difficult and dangerous work. I recommend you find a different supplier. read more

Good honest service. Nice showroom. Expert installation. Steve took plenty of time to explain the spas operation and maintenance after installation . Everything was included including chemicals. The spas don't need as much these days. We are thrilled ! Thanks Steve and Sandy ! read more

We had a wonderful experience buying our spa here. We were sold the right spa for us and we are very happy with it - the foot massager is fantastic! Steve managed the installation and coordinated electrician, pad install, etc. He took the time to make sure we understood how to operate it also. Now they are helping with moving it to a new home. We highly recommend Hibernation Stove & Spa in Arnold. The Dodd's read more

Called the store today to schedule a repair on our hot tub in Arnold. I was very surprised when the Lady on the phone informed me that if I had not purchased our spa from them that they couldn't repair our spa, because according to her "they could not get parts" even though our spa is a Sundance Spa. They are Sundance dealers read more

We got off to a bad start with communication issues but after that my concerns were rectified and they repaired my hot tub in Bear Valley efficiently. Thanks! read more

Wow, Steve is the best. We just bought a new stove and had trouble understanding how to keep the glass clean. Part of the reason we bought a new stove was so we could see the darn flames as our other stove was 30 years old! I asked him to come out and take a look. He did and reeducated us and hand cleaned our glass for us. Aparrently we were damping down to much. It was really baked on for a brand new stove used one week. We saw Steve remove the door to take it outside to clean it. When Steve place the door back on I asked my husband to try and remove it in front of Steve and he accidentally broke the glass! OMG! We felt so terrible!!!!!!!!! Steve went out to his car and brought us a brand new door. I realize he lost money on us but he really did make us customers for life. We highly recommend this professional customer service company. We so very appreciate what you did. Thank you P.S. I had two other bids and Hibernation was most professional, best selection and most reasonable. read more

There is another store across the street. If you value customer service go there. Hibernation will not provide follow up on previous customers without a flat $200 fee for a home call. I was able to find a person who worked on wood stoves to come to my home and repair my unit for $70. Beware from buying from this business If I could give her a -10 I would but one star was the lowest review number. read more