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Very slow process. I walked in, there was one man sat down and on his phone. Noone behind cash register. The automatic ordering machine was in Chinese. When i asked him, he showed me that the machine can be changed to English. Expensive, takes more than 20 min. Thats long for not a full serve establishment. Taste ok. The sauces are powders on the side. When the staff handed me the food, no thank you, no smile, no interaction at all from the second i stepped in to the second I left.
Conclusion: I won't be coming back. The chicken was decent tasting, but the value for what I received is poor. Honestly, I'd be just as happy with a meal at Popeye's at 1/3 of the cost. On top of that, I found TWO HAIRS in my food (Gross! see attached picture). Final insult: they added a $5 tip for themselves (see attached picture) that I did not notice until a couple of days later. Food: I ordered the a la carte chicken thighs, as well as the chicken sandwich, which were moist and tender. The flavors were good (i.e., original flavor that primarily consisted of light salt and pepper, I think), but it's not much different than what I would get at Popeye's or another fried chicken joint. Service: It took a little over 10 minutes to get our food, which is a bit slow, regardless of whether we're calling this fast food or quick service (not a deal breaker though). What WASN'T OKAY was the fact that 1) a $5 tip was added without my knowledge or consent, 2) TWO hairs, deep fried, were in my food, and 3) the weak customer service follow-up (i.e., apology + replaced food + 1 additional can of soda); the apology and food replacement is a given, but the sensible thing to do would be to at least not charge for the one item with the hairs; nobody cares for another can of soda. Cleanliness: I think cleanliness is generally okay at this establishment, but Hey!, I found two hairs in my food, so there's that... Value/X-Factor: Poor value, even without the unauthorized $5 tip on my credit card. I honestly think that the taste and quality of the fried chicken here is comparable to what I would find at Popeye's, but it costs 3 times more here, and based on what I ordered, there's nothing that I found that was truly distinguishable to justify the 3X cost. Other: There is no menu in the store. The only way to access their menu is via a QR Code, which is essentially this link: https://qrcode.chowbus.com/m?code=FRFbYb, or via the ordering kiosk (by the front door). The food ordering experience falls short and is actually hampered by technology (i.e., a menu that can only be accessed digitally by mobile device or via the one and only ordering kiosk, as well as an unclear in-store ordering process that unnecessarily uses an ordering kiosk, a digital ordering platform, and a cashier that can just as easily take your order, but pushes you to use the online ordering platform because there's no in-store menu). Honestly, when someone comes in to order, they just want to quickly see an easy-to-understand menu and just place the order.
Took some takeouts, the chicken sandwiches are amazing! same as the KFC taste in china. The cuttlefish whole fried chicken looks awesome, so crispy and juicy. I highly recommend Hey Chicken！
Sad little chicken. I'm always interested in supporting local businesses so thought I'd give them a try. What I encountered was nothing short of highway robbery. You're looking at a picture of a $20 dollar "whole chicken". I would expect a whole chicken to be able to feed at least 1-2 people but when I opened the box it was just ridiculous. This is a small Cornish Hen, which I guess is technically a chicken. Worst bang for the buck ever. Tiny little thing for $20.99 to be exact. This is one of the times I wished I checked Yelp first because so many have already reported the same thing. To be fair: was it tasty? Yes it was decent. But nothing special. To spend this kind of money and to leave hungry is just a crime. And yelpers have also noted that they're slow. They're VERY slow. Two people working, one frying, one packing. Couldn't get my order in decent time. Walk in customers didn't see anybody at the counter and left. Twice. The bright side? I'm looking forward to the new restaurant to take over this space in the very near future.
A whole chicken that fits in one piece in 8"x5" box. Fancy bag to carry but prefer cost to go to chicken. Was it chicken or squab? So small. Never have we ever eaten a whole chicken in one seating (2 people). It had more batter than meat. It was a disappointing. Never to return.
I ordered their classic chicken wrap and 4 pieces of spicy wings. For about $10 for a wrap I had higher expectations. The chicken tender inside the wrap was a bit skinny and the Mayo was a bit sweet. The wings tasted better, similar to the ones you get in China. I love their logo and the bag, it's so cute! Maybe I will try their spicy chicken sandwich if I'm in the area but I probably won't drive more than 30 mins for it.
New fried chicken place! I ordered the popcorn chicken for take out, which came in a really nice, reusable bag. I ordered my popcorn chicken in the Szechuan flavor. Looking at the packaging, it didn't look like there is a lot of chicken at first, but I actually got a lot of pieces and got super full! Overall, super good chicken, and the crisp of the batter was just amazing. I did expect the Szechuan flavor to have more kick in its spice, but it wasn't really that spicy for me. Nonetheless, I would definitely come back here again and order the popcorn chicken or maybe their other items!
4 years ago
Came here today to try the spicy crispy chicken sandwich for late lunch. Store was really bright and spacious inside. Although I was greeted by the guy at the front register, I decided to just use the kiosk that was very conveniently by the door. Ordering from the kiosk was super easy and fast. Also got 20% first order signing up on the kiosk too and 5% cashback. I was texted that it was gonna take 10 min so I just walked to get boba from one of the many choices in the plaza(there is like 5 boba spots super close there) while I waited for my sandwich. Came back after 10 min and just in time my order was done. Don't wait for the text to say it's ready cause I got the text an hour later to pick up. lol The packaging for the food was really cute and comes in a cute little reusable bag. The bread was really good and soft. The chicken was juicy and was a lot more meat than I had expected. Just the right amount of spicy for me too. I would definitely come back again! It's prefect for lunch time after work or if you attend Mt.SAC! read more
3 years ago
No frills fried chicken. Order via table QR or order via console. The flavorings are dipping powders given to you on the side, and I had to get the Szechuan powder. I think the $3.99 popcorn chicken appetizer is probably the best deal around. As for the chicken itself, the flaky batter was kind of addicting and the Szechuan powder was a nice change from traditional American flavors. Skip the fries. Orders are cooked as they come in so give yourself some time. read more
4 years ago
Very slow process. I walked in, there was one man sat down and on his phone. Noone behind cash register. The automatic ordering machine was in Chinese. When i asked him, he showed me that the machine can be changed to English. Expensive, takes more than 20 min. Thats long for not a full serve establishment. Taste ok. The sauces are powders on the side. When the staff handed me the food, no thank you, no smile, no interaction at all from the second i stepped in to the second I left. read more
4 years ago
Conclusion: I won't be coming back. The chicken was decent tasting, but the value for what I received is poor. Honestly, I'd be just as happy with a meal at Popeye's at 1/3 of the cost. On top of that, I found TWO HAIRS in my food (Gross! see attached picture). Final insult: they added a $5 tip for themselves (see attached picture) that I did not notice until a couple of days later. Food: I ordered the a la carte chicken thighs, as well as the chicken sandwich, which were moist and tender. The flavors were good (i.e., original flavor that primarily consisted of light salt and pepper, I think), but it's not much different than what I would get at Popeye's or another fried chicken joint. Service: It took a little over 10 minutes to get our food, which is a bit slow, regardless of whether we're calling this fast food or quick service (not a deal breaker though). What WASN'T OKAY was the fact that 1) a $5 tip was added without my knowledge or consent, 2) TWO hairs, deep fried, were in my food, and 3) the weak customer service follow-up (i.e., apology + replaced food + 1 additional can of soda); the apology and food replacement is a given, but the sensible thing to do would be to at least not charge for the one item with the hairs; nobody cares for another can of soda. Cleanliness: I think cleanliness is generally okay at this establishment, but Hey!, I found two hairs in my food, so there's that... Value/X-Factor: Poor value, even without the unauthorized $5 tip on my credit card. I honestly think that the taste and quality of the fried chicken here is comparable to what I would find at Popeye's, but it costs 3 times more here, and based on what I ordered, there's nothing that I found that was truly distinguishable to justify the 3X cost. Other: There is no menu in the store. The only way to access their menu is via a QR Code, which is essentially this link: https://qrcode.chowbus.com/m?code=FRFbYb, or via the ordering kiosk (by the front door). The food ordering experience falls short and is actually hampered by technology (i.e., a menu that can only be accessed digitally by mobile device or via the one and only ordering kiosk, as well as an unclear in-store ordering process that unnecessarily uses an ordering kiosk, a digital ordering platform, and a cashier that can just as easily take your order, but pushes you to use the online ordering platform because there's no in-store menu). Honestly, when someone comes in to order, they just want to quickly see an easy-to-understand menu and just place the order. read more
4 years ago
Took some takeouts, the chicken sandwiches are amazing! same as the KFC taste in china. The cuttlefish whole fried chicken looks awesome, so crispy and juicy. I highly recommend Hey Chicken！ read more
3 years ago
Sad little chicken. I'm always interested in supporting local businesses so thought I'd give them a try. What I encountered was nothing short of highway robbery. You're looking at a picture of a $20 dollar "whole chicken". I would expect a whole chicken to be able to feed at least 1-2 people but when I opened the box it was just ridiculous. This is a small Cornish Hen, which I guess is technically a chicken. Worst bang for the buck ever. Tiny little thing for $20.99 to be exact. This is one of the times I wished I checked Yelp first because so many have already reported the same thing. To be fair: was it tasty? Yes it was decent. But nothing special. To spend this kind of money and to leave hungry is just a crime. And yelpers have also noted that they're slow. They're VERY slow. Two people working, one frying, one packing. Couldn't get my order in decent time. Walk in customers didn't see anybody at the counter and left. Twice. The bright side? I'm looking forward to the new restaurant to take over this space in the very near future. read more
4 years ago
A whole chicken that fits in one piece in 8"x5" box. Fancy bag to carry but prefer cost to go to chicken. Was it chicken or squab? So small. Never have we ever eaten a whole chicken in one seating (2 people). It had more batter than meat. It was a disappointing. Never to return. read more
3 years ago
I ordered their classic chicken wrap and 4 pieces of spicy wings. For about $10 for a wrap I had higher expectations. The chicken tender inside the wrap was a bit skinny and the Mayo was a bit sweet. The wings tasted better, similar to the ones you get in China. I love their logo and the bag, it's so cute! Maybe I will try their spicy chicken sandwich if I'm in the area but I probably won't drive more than 30 mins for it. read more
2 years ago
Closed at.20：22 while Google map show open until 9 pm. It took me 20 mintute to drive here read more
4 years ago
4 years ago
New fried chicken place! I ordered the popcorn chicken for take out, which came in a really nice, reusable bag. I ordered my popcorn chicken in the Szechuan flavor. Looking at the packaging, it didn't look like there is a lot of chicken at first, but I actually got a lot of pieces and got super full! Overall, super good chicken, and the crisp of the batter was just amazing. I did expect the Szechuan flavor to have more kick in its spice, but it wasn't really that spicy for me. Nonetheless, I would definitely come back here again and order the popcorn chicken or maybe their other items! read more
3 years ago
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4 years ago
First time here, service sucks. It's a fast food style but took 13-15 minutes of waiting for food. It wasn't even busy.... Food was ready but the girl just went over and left it on the table I was at and just walked away. I got fries and a spicy chicken wrap, but looked in the bag and there was no ketchup or ranch. Didn't even ask if I wanted any sauce, and this place does not even have hot sauce. Like come on, you're a fucking fried chicken place. How you not have hot sauce for people? Definitely not coming back food isn't that good. Chicken wrap is soggy. I rather just go to wing stop in the plaza. This place is not cheap but their food quality is not even good... won't go back. read more
4 years ago
4 years ago
4 years ago
Really good food, they give you options to have different types of seasoning on the chicken. And they give you reusable bags when you have a togo order. The chicken is a solid 8/10 read more
4 years ago
