We couldn't have picked a better place to find a motorized wheelchair for my mom. Mary was so…read morecompassionate, understanding, and caring and she made a difficult situation and experience so much easier to deal with. She listened to our needs, treated us with dignity and care, she made a special connection- making us feel like we were more than just her clients. She kept the store open later and answered all our questions. This new motorized wheel chair has made a huge difference in my mom's confort, mobility, and independence. So happy we bought it from United Hone Medical. can't thank them enough.

I was looking for a cushion that I could use while I have a raised sore on my buttocks. Most of…read moretheir inventory is for wheelchairs or tail bone issues. There was one possibility but the young woman said she couldn't open the box so I could see if it would be a solution. I had to tell her I would pay the $40 for it since she " didn't want to get in trouble". It is not a great solution but I am using it as best as I can for short times. How does a store expect to sell a medical solution without a test model available? Go to a store that lets you at least sit on a sample before purchasing!

As stated by others... Healthline is a racket and are crooks. They lied to me about the costs and I…read moredid not even receive the correct equipment. When I complained about not getting the right equipment they let me know I owed them an additional $250+ I refused to pay and after 4 calls was finally able to return the equipment. Now they are still calling to get payment for the equipment that I returned. Horrible business, it is everything wrong with our medical system.

What crooks! Some…read moreDME companies can be total scumbags. This is one of them. I started receiving TEXT messages from a "Tammy" after my primary referred me over here. What a complete circus act it's been. So they keep claiming to have sent me supplies via UPS. Here's the thing: I have a delivery notification account set up with UPS. Why does that matter? Well UPS sends me alerts when a package is en route, delivery updates, alert the day before, and day of delivery. So, I ALWAYS know when a package is coming my way with UPS. I didn't receive a notice of any delivery from this clown office. They repeatedly keep referencing a tracking number. They now tell me to file a claim with UPS. Well clowns, you know damn well the package recipient doesn't even do that. IT'S YOUR RESPONSIBILITY TO FILE ANY CLAIM ON THE PACKAGE YOU SEND. It's 100% the shipper you dolts. I can't even file a claim on my end and YOU KNOW THAT. It needs to be filed from the shipper's account. In addition, "Tammy" refused to respond to my inquiries and NOT ONE PERSON VERIFIED MY ACTUAL ADDRESS THEY USED even though I made several calls to the CPAP dept and billing in another country and asked them to verify it. Until Tammy was dipping out for her three day weekend at the end of the day, she passive aggressively confirms "my address" and spolier alert, it's wrong. Just as I suspected. Also, they told me several times to contact UPS myself. Joke's on me again. They freaking know you can't even talk to a person over there. I knew that, but I still called anyway to check that stupid box and jump through another hoop. Then the cherry on top, they send me a text on a SATURDAY MORNING, telling me I have an invoice due for the supplies I never received. I never even opted into texts, so this is totally illegal. I have wasted hours of my life trying to fix this. They can go to hell if they think they can scam my insurance policy and BILL ME MORE MONEY ON TOP OF THAT, for supplies they SENT TO THE WRONG ADDRESS. As if all of that isn't enough, they bill under a company Aero something or other and are "Healthline" which I assume is NOT CONTRACTED with my insurance company. Who knows. But, they are a 100% scam, I am sure of that. Next week I am filing an official complaint with my insurance company against these con artists for all of the described ridiculous events. What do you think TAMMY? P.S. I also have legal services through my employer and I'll be talking to them too next week about your little stunt. See my screenshots of some of the evidence of this shit sandwich I've been served. I'm actually really glad that tool, Tammy decided to only text me. Thanks for the evidence, sister! At least you helped me with that.

I rented a knee scooter for my mom and prepaid 2 weeks. She wasn't able to use it so I returned it…read more I thought that I would at least have to pay for the 1st week, but Brenda was very helpful and help me get a full refund.

I had a great experience purchasing a hospital bed for a family member at this store. Although the…read morebed we bought is available for a bit less money online, I am willing to pay more for that the fact that Kerring has an actual showroom where I could lie on the bed and try it out. They also had many different walkers, rollators, scooters, wheelchairs, motorized wheelchairs, lift chairs, etc., to try out. The staff are all very knowledgeable and accommodating. Finally, the man who delivered and assembled the bed (the next day!) took all the time needed to explain how it works to my elderly mother.

Everyone was friendly & helpful. Service was first rate! I needed a wheelchair for a family member…read morewho was being released from the hospital. They didn't have the size we needed in their rental inventory so they pulled a chair from the sales floor just to be sure I got what I needed right away. Chair was lightweight, good fit, excellent choice. Super friendly, minimum hassle, minimum paperwork. Will shop there again.

Medical Supply Pros AKA Healthcare Supply Pros 1-29-25…read more AVOID THIS SCAM; Do NOT order from Healthcare Supply Pros or Healthcare Supply Pros. I wish I read the reviews of this "company" before making a purchase. This scam operation does not provide a working phone number(s). Their customer service department does not exist, and they do not reply to emails, CS form page requests or message on chat! After sending the wrong product and no reply to my queries, I've found from other customers reviews that further effort is wasted in regards to replacement and or refund. They have squandered more than enough of my time, I will NOT order from Healthcare Supply Pros or Healthcare Supply Pros again. medicalsupplypros.com; healthcaresupplypros.com; Phone: (512) 410-8055; 844.255.6455 Good Luck.

UPDATE 1/23/25- I have just completed a two month ordeal with this fraudulent company fighting to…read morehave this charge reversed off my credit card. I won finally but I'd like to tell everyone EXACTLY how these folks try to game the system so you hopefully don't fall prey to it like I did. After disputing the charge, Healthcare Supply Pros appealed it and stated that they sent all the items I ordered. Their "proof" of this was to send a copy of my order/ packing list to the credit card fraud dept. I was then asked to provide proof that they ripped me off. I provided the packing slip showing all the things I had paid for (but hadn't received) as well as a photo of the box they sent full of diaper wipes and a signed letter detailing how I had attempted to call them and email them. However, "proving" my attempts is impossible since this scam company doesn't' have a working phone number and the only way to contact them otherwise is a "contact us" box on their website rather than an actual working email. VERY CONVENIENT if you operate a scam because then folks have no proof they wrote to you either. So basically, you pay them a large sum of money for medical supplies, you are instead shipped garbage such as diaper wipes. They hope I guess that a big company might not notice I guess. But if you open it and do notice it isn't what you ordered, they hope that by including a correct packing list and having no reachable customer service department that you will give up and lose your dispute. If you are unfortunate enough to do business with these people, you must do the following: take photos of the box you receive on the outside, inside, any packing slips and any goods they might send. Photograph their website showing a non-working phone number and their "contact us box" after you have written your complaint to them just to show you tried. Then you can show all of the above to your credit card company who will reward you by crediting your card back. Thankfully for me, I won against this scam and had them reported to VISA and MASTERCARD as a fraudulent business. ***** As a follow up on Ryan C's response from the company, I notice that nowhere in your heartfelt response did you indicate that maybe just maybe your company might consider getting a working phone number or email address. Tell me how many legitimate businesses in the U.S. function intentionally for years without any working phone number. Also, if you were so concerned and want to do the right thing, then why did your company appeal my dispute and lie to the credit card company stating that you sent me the equipment I ordered??? That doesn't sound like doing the right thing to me. And finally, I would never in a million years give you my name or address. I might as well go hand my wallet over to a pickpocket. I have a tendency not to reveal personal details to criminals.

I felt ecstatic to learn that a medical supply office was opening up near me to assist with C Pap…read moresupplies and to send data to my sleep specialist. Allmed was very happy to sell me a new machine and told me to come in with the data card any time for analysis. Well when I returned I was told that they do not handle the data read outs. I would need to send the card to San Antonio! Big disappointment. ..I feel like they really misrepresented their support...Today I tried to stop in and there was an Office Closed sign on the door! This was at 3 o'clock on a normal work day. I cannot recommend this business...

I do not enjoy having sleep apnea. But I do enjoy being able to shop for the supplies I need and…read morebeing greeted and appreciated with great customer service. I have dealt with this company for a couple years now and they have always been top notch.

The staff at Mobility City (MC) are great to work with. No pressure just a lot of helpful…read moreinformation. My Father in Law has reached a time in his life where he's considering a "scooter". Getting harder for him to be on his feet for any length of time. My main concern is his ability to control it and maneuvering inside and outside the home. The guys at MC showed us "zero turn radius" powered chairs and some four wheel chairs with a pretty tight turning ability. The unit needed to be light enough for my wife to be able to toss in the back of our SUV. Yet sturdy enough to handle a 5'10 frame. MC has a nice selection of all types of assistance equipment and also the ability to rent if you want to "try before you buy". Purchase, rent or repair, your options are here at Mobility City. So give the guys a visit if you're in the need for power mobility equipment.

Scott and Richard came to my apartment today exactly on schedule, Scott accessed the damage to the…read morearm of my Zoomer mobility chair very professionally, and told me the part I would need to replace, They said they would be back tomorrow with the replacement part. I was very satisfied with their quick response to my call requesting a visit, their work while they were here, and their friendliness while they were here. I recommend Mobility City to anyone in the Austin area needing help with a mobility device, or needing to purchase a mobility device.

Situation resolved after contacting manager. Had what was ordered 1 hour later. Thanks. Now to…read moresee if bills arrive on time with Coding included.

An absolute joke. I had a sleep study performed by Texas Sleep Medicine. Was told I qualified for a…read morecpap and they sent the info to A&P. A&P sat on the order for a month. I reached out and they said they were waiting on a doc from Texas Sleep Medicine. A&P should have reached out to the sleep study ppl, but didn't bother. So again, I wait. Finally I called A&P, the claim was denied. But it turns out A&P submitted THE WRONG SLEEP STUDY!! I was told they'd resubmit the correct one. That was two months ago. So I just called and talked to a guy at A&P. You know when you need someone to help and they just enjoy giving you the runaround and you get the feeling they enjoy the little power trip they're on? That's what this guy did. What an absolute nightmare this has been. I am requesting my doctor discontinue using them and am also submitting a complaint to the Better Business Bureau. This effects my health and this guy wants to play sad little power games. An absolute disgrace.

I have been looking for a zero gravity, lift recliner with leather like upholstery and found just…read morewhat I wanted at Martin Mobility in Georgetown. Jeff Miller was very helpful, informative and a pleasure in helping me find exactly what I was looking for. Turnaround time for delivery was very convenient.

Absolutely love this business. My brother is disabled and we had gotten a power wheelchair from…read moreanother national company about 19 months ago. This other company has been atrocious when the chair needed repairs. This time they told me in mid-November 2024 that they couldn't even evaluate his power wheelchair until February 2025 and then said it would be 3-4 months "to get parts". This is unacceptable when someone is 100% dependent on his power wheelchair to live in his home. So I went to Home Medical Equipment by the Kerring Group and they referred me here. It is apparently part of their company. That was last Friday. On Monday my brother's power chair was evaluated by an engineer (I didn't know this was even an option!), he was given a loaner chair and his chair is being repaired now. In addition, the engineer was able to address issues by brother has had that has caused him pain and tell him that he's on the wrong cushion and has an incorrect armrest. The cushion he had my brother try was immediately more comfortable. Holy smokes, they were wonderful! I'm so grateful to Alex ( the engineer) and Josh!

After getting hassled at People's Rx for no reason other than that they enjoy being difficult, I…read morecame to Liberty Pharmacy. I was able to get the supplies I needed for my dogs medication and the supplements and vitamins I needed for me. No fuss, no muss, easy peasy. All of the ladies were very helpful and two of them were very friendly. If the service continue to be this good then I will make this my regular pharmacy and medical supplier.

The joys of getting older is your bones start to creak and rattle a little...well not…read moreliterally...figuratively. I have a sore knee and went into Liberty Pharmacy & Medical Supply in search of a knee brace. While they had an assortment of braces, they did not have the one i was looking for. My vague recollection is that a woman had a green knee brace that you could pull on almost like hose but gripped much tighter. Needless to say, Liberty Pharmacy & Medical Supply did not have any such knee brace. They did have an assortment of braces for your arms and legs. The pharmacist was kind to point me to the section of the pharmacy that had the braces. Unfortunately, I was not able to find the brace I was seeking. Thus, my search continues...