I came in for a consultation to get my son braces. The place is pretty chaotic and unfortunately I…read morebrought both my kids. The crowded and small waiting area was too much for me during covid so we waited outside. I'm fairly certain that they forgot about us as thirty minutes after out appt time i went and asked for an update On when we'd be taken back. The long wait was annoying but not a deal breaker. Dr Hedrick asked me to sit in the seat in front of his computer to show me some scans. Ok, most places have a patient review monitor to avoid any HIPAA issues. But then he asked why I came there and I explained that my spouse sees him. He then typed in her name and brought up her entire chart in front of me. Talked about how she was over due,ran through his findings, and treatment. He proceeded to go through her entire chart with me! Did he get any HIPAA training? I was shocked. I had hoped that he would have realized his mistake and apologize but this didn't happen so we rushed out and went to a competitor.

Dr. Hedrick & team are awesome! They always make sure everything is on track and are all very…read morecaring and efficient. I got my braces on and off here, and I'm currently enjoying the retainer life with only occasional checkups.

We could not be happier with North Coast. We are on our 3rd kid receiving orthodontia and wouldn't…read morego anywhere else. Every single person who works there will give you a smile and great attention. Both Doctors are very thorough, thoughtful and extremely good at what they do. We've had expanders, rubberbands, head-gear, braces, Invisalign and retainers between all three of my children. They are experts at all!!!

Are they Expensive -Yes Is Staff Polite - Yes, but with used…read morecar sales men like sales tactic. A lot of fast paced speech. A lot of smiles. You're gonna feel some pressure to sign the day of consult. You been warned. Keep shopping the 200$ savings isn't a deal breaker to stay. Is Scheduling easy- Not exactly Are they open Friday- No Open weekend -No Is there more than one location- yes. But not open daily.- this is where I'm upset! We are in our first year of treatment. And we have always had to commute 40 minutes or more when we were living on the mountain. The office does get bent out of shape if you are late. We chose NCO in anticipation of their Scott's Valley office opening. 20 mins from home! Great ...Well That took longer than expected. So yeah, I felt misleaded. Then to find out they don't operate the SV location M-F Because they aren't not open on Friday at either location. We have now moved a little farther away and To make an appointment we are looking at weeks for SV openings that work around school and work schedule. Or now w traffic. Deal w 2 hr round trip commute to Capitola. It's great to see the practice growing, but it's apparent they BIT off more than they can CHEW if they can't operate both facilities. My other complaint is I've never met the Orthodontist working on my child. (My Experiance working w interventional doctors for over a decade. They don't come out to talk because they are on the next patient $$$) They never came out to meet/great me. Not Once! After reading some of his reviews and he seems brash- I hope not- Just do your job correctly! So far my kiddo's smile is looking better. So I have extremely mixed feeling about this business.

Very friendly new orthodontics office in town! Great staff and a lovely office. Really impressed…read morewith all of it; can't wait for my kid to start treatment here.

Dr. Sophie is a great orthodontist. She went through a treatment plan with me, and made a plan…read morethat would fit my goals along with my budget. I liked how she showed me all the pros and cons of the various treatments I could chose from. I never felt like i was being "sold" anything, instead it was me making the most informed choice for my smile. The office is nice, clean, and modern. Staff is great too :-)

Called 3 times, left voicemail and nobody got back to me. Very rude office staff, not helpful…read more Looks like I was bothering her . So unprofessional

After we paid Dr. Connolly 7k, my daughter went to get her retainers and she was treated like a…read moregarbage by Dr. Connolly yelling her in front of other patients and his staff. Also Dr. Connolly can be races tours Latino population. We went to another place where we feel welcome.

They were extremely kind and let me know when I would get my braces on. It went fast and they let…read moreme in exactly when they said they would

We've had a fantastic experience with Hulme Orthodontics and would highly recommend them to anyone…read moreconsidering orthodontic care. From the very first appointment for my daughter, everything was smooth, informative, and stress-free. The team was transparent and upfront about the full treatment plan and associated costs, which we really appreciated. At every visit, the staff has been exceptionally friendly, welcoming, and professional. They are also responsive and available when it matters most. When a band came loose after hours--just before we were leaving for a three-week trip--Dr. Hulme personally returned my call right away. He coordinated with a team member, Shandy, who met us at the office within the hour to take care of it. That kind of dedication and care is rare and truly appreciated. While orthodontic treatment can be challenging, Dr. Hulme and his team go above and beyond to make the process as easy and comfortable as possible.

first time I went to the dentist and didn't hate it. very professional and explained everything…read morethat was being done. made the whole experience so much more comfortable knowing exactly what was going on.

I had a very pleasant experience at the office today. I called in after having a different dental…read moreoffice cancel my appointment last minute. Not only were they able to fit me into the schedule today for a cleaning but they were able to fix an old filling that was coming undone. Everyone in this office was very kind and welcoming. Not to mention the office was very clean and tidy. I greatly appreciated the accommodation and will definitely be having future work and cleanings done here. Thank you

They over prescribe unproven methods that are not accepted by the general medical community, they…read moredo not follow-up on what they prescribe, did not tell me that they were out of network. I routine general crown replaced that should have only taken a maximum of two hours, but I was in the chair for 4 1/2 hours, which is ABSOLUTELY ridiculous and acted as if it was routine for it to take that long. I also had to convince him to do the crown on my root canal, which was a good thing I did because their was decay behind the old one, but he was suggesting I not do one, even though that was what i was there for. They also have a front desk person Kim who thinks she is a dentist and tried to give you recommendations as if she has gone to dental school. She tried to tell me that I needed dental x-rays every year, but I had just had some from another provider she refused to contact them and said that they would not be valid. They took my daughters routine general x-rays and did not even capture the roots, but still charged us. This place is a joke.

Really horrible experience here. The front desk receptionist, Kim ( I think her name is?) was…read moreincredibly rude and the dentist bed side manner was far below what we would expect, especially with how much they charge. She did a great job trying to shame us with where we were in my daughters dental journey. We came in for visits twice to get my teenage daughters cavities filled and on the third appointment when we were supposed to get her final fillings completed, they cancelled on us while we were in the lobby (even though we were on time for our appointment) saying that we "no showed" because we didn't call to confirm the day before. Then she said if I wanted to book an appointment in the future, we would need to pay upfront, because, although I had shown up for my appointment, it was a "no show" since they couldn't reach me to confirm and it was their policy. THEY cancelled on US literally while we were waiting for our appointment The receptionist then spoke to me in an incredibly belittling tone and tried to scold me in the back room, telling me they "lost money due to me no showing" even though I WAS IN THE OFFICE FOR MY APPOINTMENT. I have years of NVC experience and I have to say, I was close to my limit in patience with the way I was being treated. If being gaslit and treated poorly for top dollar is your thing.... feel free to book!

Everything is messy and totally disorganized. Many errors in…read morethe appointments. Not to mention that they don't care at all about your kid or you. Twice now, in less than a year, my daughter came home with all her brackets removed and a "command" to go see our dentist to have her teeth cleaned within the next 2 weeks. They didn't care in the least to share their concerns, explain their reasons and check with us if it was possible for us, in terms of insurance, time... before removing her brackets and forcing us to go to the dentist (and our dentist never really understood what the emergency was). If a parent is not present, they'll always set appointments during school time. You'd rather not have a full-time job and send your kid there on their own, they'll end up missing school every single time. They are rude and disrespectful to kids, don't explain what they do and why, reproach kids for not bringing back paperwork that they never gave in the first place.... I can't wait for my daughter's treatment to be over so that I never have to go back to that place.

The worst service ever -5. We were used to visit there for…read moretwo years and they always were late and rude. The price is never fixed and you can always be surprised with some unplanned charges. I will recommend driving all the way on 17 to San Jose on a winter day , just don't visit this place.

Dr. Graff is AMAZING! We had a consult with him, many years ago, and he advised us well and we…read moreeventually decided on braces (once they were actually needed) for our teen. He was always patient and cheerful and so kind! Our daughter's teeth are beautiful and straight and he continues to be patient when we need retainer help. We would highly recommend him!

Terrific office, terrific experience. Highly recommend Dr Graf and his practice for the great…read moreresults (straight teeth!), professionalism, value, and truly welcoming/friendly office. Great for child and adult orthodontics! I interviewed 4 orthodontists and the choice for Dr Graf was easy, he explained everything well and was easily the nicest and most knowledgeable. Very happy with the results.

Been going to this place for some years now. Unfortunately some of the staff who I really liked…read moreare gone. The dentists are understandably nervous about doing any work on me, due to my epilepsy, particularly the one dentist who seems very efficient and nice but does not want to do any work without all releases from my doctor freshly signed and in place. It's a bit of a pain. I know I've shared my medical records with them before and I wish they'd be more efficient about it. The assistants are usually very kind to me. I was a little upset when I got there early but people who got there later were sent in on time and I kept...waiting and...waiting. I don't usually blame wait times on others staff, but there was almost no one there except me, and 2 other people. Then people kept arriving and were sent in before us. It's pretty common too. I always arrive early and this is common. I'm currently on hold and have been for about 40 min. The woman who answered was from the call centre, not the office. I've always had very sweet people from the call centre, but there is not much they can do, other than make your appointment. One time I remember I called and was on the phone on hold for ages, to be hung up on by the Santa Cruz office. I don't think there is actually anyone who answers the phones. It's more of a test in this case, because online says they close at 6pm, but the woman said they'd closed when I called around 3pm, and I know I've had appointments at or later than 3pm. But my advice is to not waste your time on your phone if at all possible. I just spent 2 hours on the phone just to be re-routed to the call-centre twice. As someone else said, no fluoride, cleaning, polishing, or work was done. Only pictures and nervous interrogation about my epilepsy, which I warned them about 6 years ago. I know I have several cavities, and it's because they haven't cleaned my teeth or filled them because they have done this each time I went. When the appointments I went made for filling, the office was actually closed. I waited, in case it was a lunch break. I waited outside for a long, long time. No dice. The appointment I made for the root canal at a referral office, the office was actually permanently closed. I also have called the office repeatedly, being directly referred to the main call centre. The main call centre never gave me the office's, "real," number, just being told, "the office is closed for the day." I wanted to check if my doctor and my dentist had linked up or not, and there is no way to find out, because my dentist is basically never, "open." So yes, my experiences have varied greatly. I have had fabulous dentists here, and dentists who do absolutely zilch and hygienists who are really great. It's a bit like gambling, and do you really want to do that with your mouth?? Not really. Those of us who use this office are here because of necessity. Hopefully this saves someone with better insurance some time.

Update: The business manager responded with an automated response just like all the other 1 star…read morereviews. The office dynamics will not change because the business manager is not doing their job to create a productive atmosphere. Appointment was on a Thursday at 10am PST. Paperwork completed online prior to appointment. Dental front desk requested to complete paperwork again in person and tried to blame us for not telling them that paperwork was completed online. Dental insurance not run before appointment even though 3 reps at front desk. Dental front desk didn't run insurance until 11am. Wait time over 2 hours. Was not called back to see provider until after 12noon. We were told at check in that appointment was for Xray and exam only. A second appointment would be required for cleaning and fluoride. This sounds like fraud and a quality issue to require two separate appointments for xray, exam, cleaning and fluoride. I questioned the front desk team over this two appointment requirement. They finally agreed to complete dental cleaning and fluoride then promoted elective procedure D2991 Curodont for $85 to an adult when procedure is for kids 7-12 years old. Highly disappointed with the dental service received and highly discourage others to come to this office. Then dental insurance not billed until 3 months later. Attempted to call office at least 4 times and calls go to call center only. Call center left messages and office never returned calls. Avoid at all costs!