Dr. Saffarpour is, by far, the best dentist I've ever had. This is actually saying quite a lot given my age and history of moving frequently (often twice within one year). Anyway, I got her name off of an internet list of Mercury Free Dentists, as my main ambition was to have my mercury amalgam fillings removed safely and replaced by the safest filling alternative. She was the only dentist I called in the area that offered me a free consultation and her front office staffer was really, genuinely nice.
So I made the appointment and Dr. Saffarpour was great at listening to my concerns, examining my teeth, and explaining what measures she takes to ensure everyone's health during amalgam removals (dental dam, oxygen, etc.). She also gave me a book on the topic by Tom McGuire, D.D.S. for free and was able to give me a very precise quote on the cost of the procedure.
After my free consultation, I told Dr. Saffarpour I wanted to proceed with the removals and she had her staff calculate the exact price (to the penny) of how much it would cost me. In fact, they made a special call to me to check to see that I was okay with the price because they knew I had no dental insurance and a limited income. When I reviewed the new patient paper work they sent me home with, I was happy to see how interested she was in making sure that I had a good experience in her office. There were several questions such as "What if any problems have you had with prior dental experiences?"
When I came in to her office for the removals, I was a bit harried and hadn't finished all of the paperwork. Her staff were kind and un-phased, telling me to take my time as they did prep work and got me settled in the chair. When my medication alarm went off just before the procedure, Dr. Saffarpour's dental assistant offered me a cup of water before I could think to ask for it. They also made sure I could use the restroom before the procedure, and never rushed me.
Dr. Saffarpour used all the safety precautions she had described in the consultation. Because Dr. Saffarpour was interested in making this a good experience for me, her questions reminded me to tell her that I had had a bad experience where a dentist had continued to drill after I'd told him I hadn't had enough Novocaine and was in pain. To ensure that would not occur, she told me to raise my left hand if at anytime I wanted her to stop. Although she had numbed me very well prior to placing the dental dam, one of my teeth was more sensitive than the other and she indeed stopped when I raised my left hand. Then she asked me whether I wanted more anesthesia right away or would I prefer to wait-- she said she had about 90 more seconds of drilling left. There was no pressure to wait, but I chose to do so as the oxygen, dental dam, eye protectors, etc. were all already in place and the pain was relatively minor. I counted the seconds in my head and the drilling only took about 70 seconds. Then she gave me more anesthesia on that side. I never felt any other discomfort and throughout I could hear and comprehend her gentle instructions with regard to my head, mouth and tongue placement.
She alerted me when the mercury had been completely removed and she was simply cleaning the surface of my teeth prior to putting in the new fillings. After she put in the new fillings (which did not hurt at all) she was very careful to shave them just so-- she checked my bite several times with each filling to ensure that the new fillings wouldn't in any way change my bite or feel rough in my mouth.
All in all, a wonderful experience. I was especially happy to see how kind she was to her own staff and how well they worked together. I could tell she was a good employer and it was obvious that her staff held her in high esteem as well. Very refreshing! One of the nicest things was that Suzette, who runs the front desk, called me as I'd gotten to my car to tell me I'd left my lunch at the office. When I thanked her and said I'd walk back for it, she insisted on bringing it to me (two flights of stairs and across the parking lot) because she knew I'd been feeling ill (unrelated to the dentistry). How nice is that?!!
I've since received a nice letter from Dr. Saffarpour thanking me for my business and letting me know that she is accepting new patients. When my mother complained about her dentist recently, I replied that she should really switch to Dr. Saffarpour. She is truly the best and I will make every effort to use her services in the future, should I need them, regardless of where I'm living next. read more