We could not be happier with North Coast. We are on our 3rd kid receiving orthodontia and wouldn't…read morego anywhere else. Every single person who works there will give you a smile and great attention. Both Doctors are very thorough, thoughtful and extremely good at what they do. We've had expanders, rubberbands, head-gear, braces, Invisalign and retainers between all three of my children. They are experts at all!!!

Are they Expensive -Yes Is Staff Polite - Yes, but with used…read morecar sales men like sales tactic. A lot of fast paced speech. A lot of smiles. You're gonna feel some pressure to sign the day of consult. You been warned. Keep shopping the 200$ savings isn't a deal breaker to stay. Is Scheduling easy- Not exactly Are they open Friday- No Open weekend -No Is there more than one location- yes. But not open daily.- this is where I'm upset! We are in our first year of treatment. And we have always had to commute 40 minutes or more when we were living on the mountain. The office does get bent out of shape if you are late. We chose NCO in anticipation of their Scott's Valley office opening. 20 mins from home! Great ...Well That took longer than expected. So yeah, I felt misleaded. Then to find out they don't operate the SV location M-F Because they aren't not open on Friday at either location. We have now moved a little farther away and To make an appointment we are looking at weeks for SV openings that work around school and work schedule. Or now w traffic. Deal w 2 hr round trip commute to Capitola. It's great to see the practice growing, but it's apparent they BIT off more than they can CHEW if they can't operate both facilities. My other complaint is I've never met the Orthodontist working on my child. (My Experiance working w interventional doctors for over a decade. They don't come out to talk because they are on the next patient $$$) They never came out to meet/great me. Not Once! After reading some of his reviews and he seems brash- I hope not- Just do your job correctly! So far my kiddo's smile is looking better. So I have extremely mixed feeling about this business.

This is the best orthodontics office that I've been to in Santa Cruz County, or elsewhere. I had…read morebraces as a kid and as an adult I've done business with a few others, interviewed others, and had a couple of bad experiences elsewhere with the staff, and the retainers didn't work. Seaglass is caring and helpful and made a night guard/retainer for methe next day that fits perfectly and works great. I've used it for about 4 months now. I highly recommend them for your orthodontic needs. The staff is welcoming and the doctor is very skilled, and pays attention to detail. The office is inviting. They even have bamboo toothbrushes to use to avoid plastic. You won't be disappointed.

I needed some emergency help, even though I'm not a patient they were extremely kind and helpful…read more They gave me good advice and sent me in the right direction. I would recommend!

Called 3 times, left voicemail and nobody got back to me. Very rude office staff, not helpful…read more Looks like I was bothering her . So unprofessional

After we paid Dr. Connolly 7k, my daughter went to get her retainers and she was treated like a…read moregarbage by Dr. Connolly yelling her in front of other patients and his staff. Also Dr. Connolly can be races tours Latino population. We went to another place where we feel welcome.

They were extremely kind and let me know when I would get my braces on. It went fast and they let…read moreme in exactly when they said they would

We've had a fantastic experience with Hulme Orthodontics and would highly recommend them to anyone…read moreconsidering orthodontic care. From the very first appointment for my daughter, everything was smooth, informative, and stress-free. The team was transparent and upfront about the full treatment plan and associated costs, which we really appreciated. At every visit, the staff has been exceptionally friendly, welcoming, and professional. They are also responsive and available when it matters most. When a band came loose after hours--just before we were leaving for a three-week trip--Dr. Hulme personally returned my call right away. He coordinated with a team member, Shandy, who met us at the office within the hour to take care of it. That kind of dedication and care is rare and truly appreciated. While orthodontic treatment can be challenging, Dr. Hulme and his team go above and beyond to make the process as easy and comfortable as possible.

I hesitated for a long time before writing this review, but after reflecting on my experience, I…read morefeel it's important to share it so others can make an informed decision. I decided to get braces as part of a longer treatment plan to properly align my teeth in preparation for future dental work. At first, everything seemed fine. I did break one bracket during treatment and paid for it without any issue. The main problem started after my braces were removed. I was given a removable retainer (the bulky, mouth-guard-style type). While the doctor was testing it in the office, I immediately mentioned that I was feeling an uncomfortable, almost shocking sensation. The upper retainer collected a large amount of saliva and created a strong choking feeling. It pressed in a way that made swallowing difficult, with saliva pooling between the retainer and the roof of my mouth, making me feel like I could choke. I was told that I just needed to get used to it. At home, I tried wearing it again, but the choking sensation was so intense that I had to remove it immediately. I tried again the following day with the same result. I eventually stopped trying because I was genuinely afraid of choking. I contacted the office and was given an appointment about a week to ten days later. When I explained the situation to Dr. Amer, his response was simply that he had fitted it himself. I clarified that while the wire may have been adjusted, the issue was with the size and shape of the upper portion and how it fit my mouth. Instead of attempting to adjust or modify the existing retainer, I was told that switching to a clear retainer would cost $700. When I asked if the current retainer could be trimmed or adjusted to fit safely, I was told that would also cost $700. By that time, my teeth had already started shifting because I had been unable to wear the retainer due to safety concerns. Despite this, there was no effort made to address the shifting or to find a solution that would allow me to continue my treatment safely. Overall, I felt my concerns were dismissed and my treatment goals were overlooked. What began as a necessary step in my dental plan ultimately turned into a waste of time and money. I ultimately decided not to proceed with paying for a new retainer, even though a payment plan was offered, as I had already invested significantly in the treatment and did not feel it was reasonable to pay again to correct an issue that prevented me from wearing the original retainer.

So far so great:) The office staff were very friendly and, even though I'm a new patient, we're…read moreable to fit me in for a desperately needed cleaning this Saturday!

first time I went to the dentist and didn't hate it. very professional and explained everything…read morethat was being done. made the whole experience so much more comfortable knowing exactly what was going on.

I had a very pleasant experience at the office today. I called in after having a different dental…read moreoffice cancel my appointment last minute. Not only were they able to fit me into the schedule today for a cleaning but they were able to fix an old filling that was coming undone. Everyone in this office was very kind and welcoming. Not to mention the office was very clean and tidy. I greatly appreciated the accommodation and will definitely be having future work and cleanings done here. Thank you

Our practice, UC Dental is located in Union City. We worked on sustainability projects with Dr…read more Ariana and Dr. Max. Being in the dentistry business for over 50 years, they are the kindest, most transparent, & professional dental providers you will meet. When you come in, you are greeted with a warm smile. They have invested a lot into their patients. Believe me, I have seen their backend operations. I heartily recommend them to anyone in the Scotts Valley/Santa Cruz region.

The dentists are holistic and caring; however, the office policies, staff, and financial practices…read morelack ethics and are misleading. I had an appointment here to get a treatment plan and quote for Invisalign, and I went in to get scanned; part of that included a CBCT scan, which apparently "cost" $800 a la carte. I say 'cost' because the practice owns the machine, and all they have to do is sit you in it and press the button. I was hesitant to even do the scan because I am claustrophobic, and I had perfectly good X-rays, but I was pressured into it. Once I got the results for the invisible aligners, I saw the cost and what it would break down to, and I wanted to wait a few months before starting treatment until I had more money to start the expensive monthly payments. However, I was told that if I waited, they would charge me over $800 for the scan! I was never told this beforehand and argued back and forth with Kim about it, and then ultimately was pressured to start the aligner treatment before I was ready to start it because they were threatening to charge me for the scan separately. I gave it another shot and was going to take my child here for an exam and cleaning. The day before the appointment, she was sick with a fever and got sent home from school in the morning, and of course I called to reschedule. They want 2 business days' notice, or they charge me $150. I'm sorry, what parent has 2 business days' notice before their kid suddenly comes down with something? I offered to bring her in anyway to avoid spending $700 on an exam, cleaning, X-rays, plus a $150 deposit in the future, which is an unrealistic amount of money to just be able to drop when you are a family with no dental insurance. I scheduled here because Santa Cruz Children's Dental wanted to charge me $800 per child for the same thing!!! They said no I can't bring her in sick, so they would charge me anyway, and then tried to act like it was a "credit" for next time. No, it's not a credit; it's a penalty. Absolutely unethical, unkind, and INSANE business practices. They charged me anyway, and I disputed the charge on my card. I will not be making further appointments here and will take my business elsewhere. They also recommended an invasive and expensive double JAW surgery for me, which, after seeking a second opinion from another holistic dentist, was completely unnecessary, as the clear aligner treatment alone is already doing the job of widening my palate and expanding my airway. This practice is questionable and ethically and morally wrong, given their financial and business practices. If you are an uber-wealthy Silicon Valley transplant, go ahead and go here, but for the middle-class families of Santa Cruz... stay far, far away. They act like $150 is ten dollars. No big deal, why are you upset? It's the dentist's time, after all. Not to mention that they have a mile-long waitlist for cleanings, are booked out months in advance, and have probably already filled it. The dentist's time and the money the practice makes are the bottom line here.

Everything is messy and totally disorganized. Many errors in…read morethe appointments. Not to mention that they don't care at all about your kid or you. Twice now, in less than a year, my daughter came home with all her brackets removed and a "command" to go see our dentist to have her teeth cleaned within the next 2 weeks. They didn't care in the least to share their concerns, explain their reasons and check with us if it was possible for us, in terms of insurance, time... before removing her brackets and forcing us to go to the dentist (and our dentist never really understood what the emergency was). If a parent is not present, they'll always set appointments during school time. You'd rather not have a full-time job and send your kid there on their own, they'll end up missing school every single time. They are rude and disrespectful to kids, don't explain what they do and why, reproach kids for not bringing back paperwork that they never gave in the first place.... I can't wait for my daughter's treatment to be over so that I never have to go back to that place.

The worst service ever -5. We were used to visit there for…read moretwo years and they always were late and rude. The price is never fixed and you can always be surprised with some unplanned charges. I will recommend driving all the way on 17 to San Jose on a winter day , just don't visit this place.

Dr. Graff is AMAZING! We had a consult with him, many years ago, and he advised us well and we…read moreeventually decided on braces (once they were actually needed) for our teen. He was always patient and cheerful and so kind! Our daughter's teeth are beautiful and straight and he continues to be patient when we need retainer help. We would highly recommend him!

Terrific office, terrific experience. Highly recommend Dr Graf and his practice for the great…read moreresults (straight teeth!), professionalism, value, and truly welcoming/friendly office. Great for child and adult orthodontics! I interviewed 4 orthodontists and the choice for Dr Graf was easy, he explained everything well and was easily the nicest and most knowledgeable. Very happy with the results.

Jasmine, the front desk lady is amazing! she helped me so much with scheduling and accommodating…read moreme. She's also very kind :) Also had a great experience with Dr. Chawla She's amazing!

First and foremost, Dr Yu did an amazing job on my crown. It was tricky and she walked me through…read morethe entire process. Jasmine at reception was very calm and helpful. They both deserve 5 stars. However, healthcare in the USA gets 1 star at best. One day I see the very talented and kind care providers and adminstative staff being better supported, and respected. I am very grateful to receive Medical, but we shouldn't have to wait for HOURS for our appt, nor should the admin staff be yelled at by angry, unwell patients. How do we fix it? SINGLE PAYER HEALTHCARE! Healthcare is a human right, and we're all humans, right?