I love these smaller airports with the smaller rental car pick-up. National was excellent…read more As an Emerald member I went right out the side past baggage to the rental garage. Mere steps outside the baggage claim area - and walked to the outside kiosk. A friendly gal helped me while another man gave us some complimentary water bottles for our trip. Within about 5 minutes I had two cars to choose from. Super friendly and easy as pie! The car was backed in and we loaded our bags and were off! 10 stars!

Outstanding service at National Car Rental Savannah Airport. Neia Hills resolved our issue promptly…read moreand professionally. Impeccable customer care.

I had a great experience at this Alamo. I requested a mid sized SUV, but as they were out, they…read moreoffered me a Jeep which I happily accepted. I tooled around town and enjoyed every minute that I was behind the wheel of that gorgeous vehicle. I have ALWAYS wanted a jeep and this was my time. Excellent customer service at pick up and drop off too.

Had a very poor experience at the Savannah Airport location run by Enterprise Rent-A-Car / Alamo…read moreRent A Car. April 6 we went to Enterprise and were refused a rental for not having a passport. We are Canadian, which contradicts their stated requirements. When we asked for clarification, the manager refused to check or show any policy and spoke to us in a dismissive and confrontational way. The situation escalated to the point where we were threatened with security if we didn't leave, which was both embarrassing and unnecessary. April 7 we returned to the airport to rent from Alamo, not realizing it is part of the same company. This time we had a passport, but were still refused a rental. We were told they would not rent to us based on our interaction the previous day. Staff again refused to explain any policy or provide documentation when asked, and were dismissive throughout. At that point, it no longer appeared to be about requirements, but about how we were being treated. The overall experience felt unnecessarily hostile and personal. Two trips to the airport, time and money wasted, and no rental either day. I contacted corporate 5 to 6 times and was promised follow ups, but never received a single response. Very disappointing and unprofessional experience.

Friendly folks at the counter who waited on me quickly and used my premier status to move me ahead…read morein the line which I appreciated since I actually had to wait. At most airports, the premier service allows you to be able to go directly to the car and this airport did not provide that. But again they waited on me very quickly and were very professional. The car was clean and fueled up and ready to go. I had no hassle getting the car and appreciated the prompt service.

Honestly, Avis deserves a 1-star review, but I'll also give a shoutout to Julie, because she…read morehonestly went above and beyond. We arrived around 11:30 pm into Savannah, and there was a huge crowd around the desk with a sign that said they were out of cars due to unforeseen circumstances. So, why was that? Well, a storm was coming in, plus a government shutdown caused long delays at the airport. People were driving and returning cars nearby to get home, which wasn't fair to those who actually reserved a car. Julie, a seasoned customer rep, called us at 3 pm to confirm what time we'd arrive. With the delays, we told her late evening, and she said she would hold our car. But when we finally showed up there was no car in sight, major disappointment. We ended up taking an Uber for $150, got to our hotel ar 145am, and the whole ordeal was exhausting. The next morning, we tried calling Avis at multiple locations to sort things out, but no luck. We actually booked our reservation through Costco Travel, and they basically told us to do what we needed, promising they'd reimburse us since Avis wasn't helping. Thankfully, Julie called and said our car was ready in Savannah, so we had to take the long trek back to Savannah from Hilton Head, NC. The whole thing was incredibly inconvenient. They did offer us an upgrade, and the Uber costs. Fast forward to after our trip, we had to return the car to RDU (Raleigh-Durham). Everything went smoothly until we dropped off the car and saw an $850 charge -- luckily, I took a picture of the signed contract. So, keep all documentation just in case. Julie really tried to help and took on more than she probably should have, juggling a supervisor/manager role. She probably doesn't get the credit she deserves or the pay. Honestly, she's the reason I don't give Avis a 1-star but instead a 3/5. For anyone booking with Avis, I'd recommend using a third-party service so they can handle the stress because if you book directly through Avis, they're not much help at all.

Had a very poor experience at the Savannah Airport location run by Enterprise Rent-A-Car / Alamo…read moreRent A Car. April 6 we went to Enterprise and were refused a rental for not having a passport. We are Canadian, which contradicts their stated requirements. When we asked for clarification, the manager refused to check or show any policy and spoke to us in a dismissive and confrontational way. The situation escalated to the point where we were threatened with security if we didn't leave, which was both embarrassing and unnecessary. April 7 we returned to the airport to rent from Alamo, not realizing it is part of the same company. This time we had a passport, but were still refused a rental. We were told they would not rent to us based on our interaction the previous day. Staff again refused to explain any policy or provide documentation when asked, and were dismissive throughout. At that point, it no longer appeared to be about requirements, but about how we were being treated. The overall experience felt unnecessarily hostile and personal. Two trips to the airport, time and money wasted, and no rental either day. I contacted corporate 5 to 6 times and was promised follow ups, but never received a single response. Very disappointing and unprofessional experience.

000000 Stars! No Stars for the Savannah Airport Enterprise!…read moreExtremely disappointing. After picking up the rental vehicle, I started to notice a strong odor consistent with drugs inside the car. I was traveling with young children, which made this especially concerning from a health and safety standpoint. In addition, the vehicle's maintenance warning light came on indicating a potential mechanical issue. We did try to purchase fabric refresher and car deodorizer to settle the smell but it appeared, nothing helped. W brought these concerns to the attention of the on-site management from where we rented the car from and requested a different vehicle. We were told as long as there was availability trading this car in for another would not be an issue. We arrived at the airport where there was more than enough inventory. In spite of other vehicles were visibly available, management refused to assist or provide a replacement because of the holiday season. I was left with no reasonable alternative and felt completely disregarded as a customer, particularly given the safety implications for my children. We are also traveling for the holidays. This experience fell far below acceptable standards for customer service and vehicle safety. I expect rental vehicles to be clean, properly maintained, and safe--especially when families are involved. I am requesting a formal review of this incident, an explanation for why assistance was refused, and appropriate compensation for the inconvenience and distress caused. Thank you for

We travel many times a year and usually love budget which we always use. Until this location. I…read morealways book an intermediate suv basically economy suv & with an offer of upgrade which is usually then a standard suv or if lucky an elite suv. My husband waited on the line about 30 minutes and was confused when given a Toyota Camry but accepted it not realizing no I did not book a regular small car. So waited online again this time with me so I could explain. Not only was everyone behind the counter mostly just talking & having fun which hey that's wonderful but do that on a break not when there's a long line of people waiting. Sign even says wait to be called up. Yeah cuz there's 4 people behind the counter hanging out but only 1 actually working lol. Someone finally decided they'd accept a customer & up we went. No one here obviously has heard of a compact suv and told me I don't get the rental from the photo as if I was born yesterday. I explained I never go by the photo I go by the class of what I want, I'm not an idiot who thinks you book the exact car in photo. Usually we book a compact SUV with free upgrade to regular suv. They said yes I was upgraded economy to full size car. No economy SUV! They seemed to not understand a compact suv was not a regular compact car. Telling me there's no such thing as a compact suv as I'm like yes a Hyundai venue or similar as they're like you don't get the car from the photo. Arguing with these idiots will get you nowhere as they couldn't grasp the concept so I finally said just give us the suv & we'll argue after the rental with actual company. When we're back home not tired after a flight & been sitting in the airport for an hour. Not to mention all these poor people behind us waiting and a poor guy next to us arguing with them about something similar. I know nothing about cars but I know there's a small SUV & a small car in the world. They are not all in same class or same thing lol. Maybe this budget location shouldn't offer compact SUVs if no one behind counter even knows they exist or that it's an option. Out of 20 car rentals of same exact car class we never had this happen anywhere else. Guy next to us kept saying he'd never dealt with these kind of problems at any other budget so it seems to be a theme with them. Even googling comparable to a Hyundai vue would be a Kona, trax, kicks, or soul. An upgrade would be a Mazda or rav4 or something along those lines. Not a Camry lol. Guy next to us was happy he just wanted a Camry and heard we weren't taking it so he said I'll take theirs! Guy behind the counter was like unless you're jumping in the backseat of their car you're not getting it cuz it wasn't put back in system yet. Just snotty way to basically tell him he'd have to wait which he was totally fine doing as he explained. We were like common fellow soldiers in a war lol. You start making friends when everyone is stuck at counter forever arguing with these people. Anyway I'd never rent from budget in this location again and I suggest no one do either unless you want some kind of issue. Read the reviews. Hopefully there's no issues when we drop off the suv or any other issues. Fun start to our vacation.

Absolutely terrible will never use Budget. The worst customer service. Told me and my friend we…read morecannot get a refund after already paying for the car and did not end up getting the car. Had to call corporate to get the issue resolved. The people working had no idea what they were talking about. They deserve no stars and no good reviews

Great Service, got the car quickly and hassle free. Very pleasant employees! Would use their…read moreservice next time I fly in!!

Super Friendly staff picking up and dropping off car…read more Received a functional car as requested with reasonable pricing . All good no issues

I see Chip O. experienced the same thing I did .Thank you for contacting Customer Service…read more The location has indicated that the vehicle was returned with less fuel than when it was rented, therefore, a refuel service charge was imposed. While we can certainly understand your concern and request, In order to consider an adjustment to the charges please attach in PDF format, a copy of the gas receipt from the actual gas station that includes the name of the station, the address, the dollar amount and the number of gallons purchased. Alternately, you may provide a screen shot of the expanded details section from your credit card statement for the refuel charge. I DID SEND 4 PDFS with details and a Costco CC statement showing I bought gas at 6am. They said it wasn't good enough. They also did not refund my 1 day early return. . After 4 attempts without notice I just by chance checked my CC statement and they refunded the $180 refueling charge and 1 day early return. This is a scam and I can see on Nov 3rd someone else was scammed into paying. Keep in mind the fuel gas was over the full mark. Gas in SC is $2.75 gal. 50 gallons is $137. Class action lawsuit waiting to happen.. I have emails if anyone wants to see .

It was very convenient, right at the airport. The car was what I asked for and was waiting for me…read moreand the price was reasonable.

The total rental pick up and return process at the SAV airport needs to be reevaluated. I rented &…read moreprepaid a compact, fueled car online. My pick up was scheduled for 7 AM. When I arrived, there was nobody at the counter. (Their website said it opened at 7AM. ) A call to Payless customer service was not helpful. After 30 minutes of waiting, I learned that AVIS and Payless were part of the same company so I went to the AVIS counter and got my key. The car I had selected and paid for online was not available, so I was forced to upgrade for $10 per day. The car was clean, but the gas tank was less than full. There were no instructions provided on how to return the vehicle. I returned it to where I got it and brought my key inside because there was no attendant outside in the parking lot. After waiting in line, the counter clerk told me I had to drive the car around to a different lot. She said it would be easy. But it was not. She told me to just leave the keys on the dash and I'd be all set. I drove all around the airport to the lot indicated, and there was no parking sign for AVIS or Payless. The security guard suggested a place to park. I followed her instructions. The car was in perfect shape and the gas tank was completely full. I left the keys and prayed that the car would be safe. Later, when I got home, I saw a tag stapled to my receipt that perhaps should've been left on the dashboard when I turned in the car? It took 30 minutes for me to return my vehicle! This is unacceptable. In other airports, it is less than five minutes. This time, it did not "feel good to Payless"

Do not rent a car here. In addition to a two hour wait two pick - literally the only service…read moreinteraction the company is responsible for - someone had been smoking, the front seats wouldn't adjust and the undercarriage firiewalling was fall on the road. Disgraceful.

I hate writing reviews when I don't have a photo to attach, but I didn't take a picture of the car…read moreI got so here we are. This might be the worst rated rental place I've seen, but figured I would give them a try regardless since it's what was chosen for me. I picked up a car from this Thrifty location inside of the Savannah airport roughly two weeks ago and not once did I ever interact with anyone at Thrifty, because 9AM on a Thursday is not a time they choose to be open so I had to check in at Hertz a few booths over. The process itself wasn't terrible although the employee working forgot to give me car keys so I had to walk to the car pickup, tell them, then they walked inside and got me some keys so I can't complain too much, I was able to drive out of there without much of a headache. Overall, this place was fine and minus being a little annoying, I was able to get a car and drive around the city. Was it perfect? No, but it is what it is.

For those that do not have the correct phone number, it is (912) 298-0082!!…read moreI received a charge for fuel even though I put gas in the car at the gas station up the street from the airport. I called the 1-800 number and they gave me a number to the airport in Savannah. I promise that I tried that number for 3 days straight with no luck but then I noticed that there was a different number on the receipt. I called twice and the young lady who picked up the phone was able to solve this issue within 1 minute.