This is a VERY affordable option for renting a car for any occasion! My husband and I had to have…read moreour car towed to have maintenance done twice in 3 weeks and our insurance doesn't cover a rental. After dealing with Enterprise and their crazy (refundable) $300 deposit, we spent $136.81 for the rental of an SUV including their insurance (with a military discount) for 2 or 3 days and we spent $140.57 at Budget Rent A Car including their insurance with a military discount for 2 or 3 days. At Rent A Wreck, we rented an economy car for 5 days and spent $95.78 after a military discount with no insurance through them because they don't offer it. -The only negative. Such an awesome, affordable deal!!! The cars from Rent A Wreck are no more then 5 years old, so you're most likely not renting a piece of junk! The car was clean and ran smooth!

Absolutely INCREDIBLE Service, Beautiful SUV, The BEST Price in town . . .I Can not say enough good…read morethings about everyone there . This is by no means a rent a WRECK....... Again Amazing all around service

Seamless and attentive team at Enterprise on Stanley Ave in Niagara Falls, Canada! David was very…read moreprofessional and efficient in his assistance making travel a breeze in a busy area. Look forward to returning for future rental needs in the Niagara area. Renee was attentive and kind in her approach with myself and other patrons making travel arrangements smooth. Very efficient location for ease of logistics traveling into our out of Canada into Buffalo or NFNY!

They charged me an additional $900 for winter tires that I never requested. Every effort I made to…read moreresolve the issue was unsuccessful. Managers refused to take calls, I was forced to repeat myself multiple times, and I still received neither a refund nor receipts for the questionable charge. They also failed to follow the instructions provided by my insurance company regarding the vehicle specifications that should have been given to me after my accident, yet they still charged me for a service I never asked for.

My experience with the Enterprise location on Merritt in St. Catharines was amazing! They were…read morefriendly, accommodating and reasonably priced. They patiently worked me to find a vehicle to accommodate my bike, and easily extended my rental when I needed to. By the end of the rental, I had moved across the province and they helped me arrange a drop off location so I didn't have to spend a full day driving the car back. I highly recommend this location!

We had an issue with the car we rented in Buffalo. Needed to exchange for more suitable car…read more Buffalo is over an hour away, and was unable to help us, anyway. We were referred to Courtney at St Catherine's location, who made extra effort to resolve our issue. Thanks to her and her colleague in that office - our vacation is more enjoyable, now.

SHOUT OUT to the 4 absolute CHAMPIONS who spotted me stuck behind their Enterprise location at…read moreSt.Catharines, Ontario! Pulled into the Ontario st location at 6PM after work for somewhere bright to toss the rest of my windshield fluid in my car and zoomed around the back of the building, only to find my Versa Note heavily outclassed and outmatched by a mound of snow which looked deceptively low enough for me to drive through...yeah, no. Not even 30 seconds later, diligent staff dropping off rentals in the parking lot spotted me spinnin' my tires and ran over to see if they could help! Red Hat, Big Bangs, Long Blonde and the leader of the bunch, All Business Asian, helped with HEAVES and HOEs aplenty at first, and when that failed, produced a shovel and what I can only describe as a lovechild between a squeegee and a swiffer, but for sloshin' snow and water around. It worked perfectly to get all the compacted snow out from beneath my Versa! With the STC Enterprise Champion's ingenuity, my floormats under the front tires, and one last montage-worthy push, we were able to get my Versa out of the snow and back in the parking lot. Fuckin' NICE!!! I never plan on renting a car considering I own one, but if I were to BS a talent agent for a commercial, you know I'd give Enterprise a big shout out! They don't just "pick you up", they "push you the fuck out", too! Incredible service, and I ain't never paid 'em a dollar! Heads up management...Red Hat, Big Bangs, Long Blonde and All Business Asian? These are your MPVs, and they should be treated as such! Raises, bonuses, paid days off, vacation packages, do EVERYTHING IN YOUR POWER TO KEEP THESE EMPLOYEES HAPPY. You never know when another teeny tiny Versa Note might try (and fail) to scoot past that snow mountain in the back!

This location has grown considerably over the last few years…read more Excellent customer service and friendly staff!

Fantastic. Just straight up excellent and fast customer service, a great drive-through service…read morearea. A launch with coffee, they don't leave anything to be desired. Omar helped me to make a decision about the Accord and he was just fantastic. Definitely recommend to new and veteran car owners alike.

My issues started by back with the purchase of my 2024 Prius Prime. I purchased a 2022 model but…read morehad to wait two years until I finally received my 2024 due to COVID supply chain issues. During negotiations, I was blatantly lied to by the salesperson, and ended up having to pay more when I finally received the vehicle. However, I am going to skip past that part, and jump right to my more recent problem. My first winter with the car, I start having issues with the battery. The car won't start at all. No dashboard lights, no power locks, the car is completely dead. The Prius Prime has two batteries, one for electric driving, and a smaller 12V auxiliary battery that is used for all of the electronics in the car. The battery that is not working is the auxiliary battery. I manage to get a jump start from another vehicle, and brought the car back to Performance Toyota. I informed the dealership that my battery isn't just dead, but that something must be draining it while the car is idle. I also had other computer issues, such as sensors misreading, so I asked them to look into potential other electric problems. The dealership informed me that they would replace the battery under warranty, but that all of the other issues are just "normal Prius things". After the replacement, everything seemed great. Which brings to now, Jan 2026, and I am once again having issues with the battery. The car won't turn on at all. I manage to get the car back to Performance Toyota, and in my head I was thinking, "this time they will definitely look into the underlying electrical issue". I was dead wrong. This time, the dealership refused to do the warranty replacement, and instead blamed me for the issues. They said that "I don't drive the car enough" (9500 km in two years). I asked them to provide documentation that shows I need to drive a minimum amount in order to maintain my warrantee, but they failed to provide any. They said that I leave the car sitting for too long, and that I need to purchase a battery maintainer. When I asked "What battery maintainer does Toyota recommend?", I was told, "There is no recommendation". When I asked how long I could expect to not use the car and still expect it to work", they failed to provide an answer. When I asked why I wasn't told about any of this when I purchased the vehicle, they just deferred blame to the sales department. I then had questions about connecting a battery maintainer to a 2024 Prius Prime (it's complicated because the battery is in the trunk, but the trunk won't open when the battery is dead). The service department couldn't give me an answer, and failed to provide any help/guidance for using a battery maintainer. I reached out to Toyota corporate to get some answers to these questions, but they just said that they trust the dealerships judgement and didn't provide me with any useful information. The dealership quoted me $350 to replace the battery. They refused to look into any other issues on the vehicle until I agreed to the battery replacement, to which I told them I don't want to give them any more money. I was able to jump start the car to get it home. Now, I have a car that won't start and is completely unusable. Performance Toyota won't provide any help or assistance to make the car usable again. They accept zero responsibility for any of this, and won't even acknowledge that they car is broken. I was told multiple times that this is all expected behavior from this type of vehicle. According to the dealership, I have to dive [an unspecified number] of km/year, and use the car every [unspecified] number of days, and buy an [unspecified device] to maintain the battery, which I need to install myself with no instructions/guidance. And, if I don't do any of this, it's my fault because the car is working exactly as expected. If you must purchase a vehicle, I recommend that you avoid Toyota If you must purchase a Toyota, I recommended that you avoid Performance Toyota in St Catharines.

Do not believe anything you are told about a vehicle's condition. Get your own inspection done…read moreelsewhere first. Do not trust them. Period.

Website bad, staff very good. For several weeks in the…read morelead-up to the rental, key parts of the Hertz website did not work, namely the contact-us form for non-urgent queries and the chat facility. Also, the website did not give me an electric car option for my trip, but when I called the helpful staff at the rental site, it turned-out that many such vehicles were available. Eventually got one, and took it all the way to DC, a one-way hire. It was however 3 years old and no charge cables were supplied; that was not a problem for using public charge points as they all had cables but a cable for charging at a home would have been useful.

Had a confirmed pickup at the airport. Our flight arrived on time. The kiosk was closed. Took a…read morecab to their offsite location and they were closed. Called Hertz customer service, on hold for 20 minutes then told they must have closed early for the day. Our cab driver said this happens all the time. Next day checked at the airport, they were still closed and TSA staff confirmed this happers all the time.

When Zipcar works, t's a great available option for vehicle rental for a few hours…read more My experience lately has been nothing short of terrible. I made a van reservation several weeks back and had to abandon the reservation after I got in the vehicle and realized the left turn signal wasn't working and the vehicle was not safe to drive. I reported it, got another vehicle nearby via customer service, and moved on with my day. I booked the same vehicle 2 months later, and surprise - still broken! This is downright irresponsible as the damage to the vehicle made it UNSAFE to drive. How many people has Zipcar endangered by foregoing simple maintenance? I was not happy to say the least. Related nuisance - Cancelled a future reservation for north of $100 and had it applied as "account credit" rather than a credit card refund. What? A customer service call resolved this, but still a scummy thing to do. To top it off, customer service based in Mexico do their best, but speak poor English and which make the interaction slow and challenging. I would only use Zipcar if it's your only rental option, otherwise stick to Enterprise and Uber, and Home Depot for truck rentals (If you have personal insurance already)

Confirmed Car Reservation, No Car, No Advance Notice…read more I reserved and prepaid $250.86 for a Zipcar in Toronto for October 10, 2026, starting at 9:30 AM. I paid for transportation to the pickup location at York University, only to find that my confirmed vehicle was unavailable. I had received no advance email or text warning. I discovered the issue only after arriving and checking the app. I spent approximately 30 minutes waiting for customer support, only to be told the car had mechanical issues and that no replacement was available. The official cancellation email was sent at 11:23 AM, almost two hours after my scheduled pickup, and only after I contacted Zipcar. My planned trip was disrupted, along with arrangements involving other people and paid pet care. Zipcar processed a refund, but offered no reimbursement for my additional expenses or meaningful solution. A confirmed reservation should mean something. Customers deserve timely notification, reliable service, and accountability when things go wrong. Extremely disappointing first experience. I would not trust Zipcar for an important or time-sensitive trip.