Seamless and attentive team at Enterprise on Stanley Ave in Niagara Falls, Canada! David was very…read moreprofessional and efficient in his assistance making travel a breeze in a busy area. Look forward to returning for future rental needs in the Niagara area. Renee was attentive and kind in her approach with myself and other patrons making travel arrangements smooth. Very efficient location for ease of logistics traveling into our out of Canada into Buffalo or NFNY!

They charged me an additional $900 for winter tires that I never requested. Every effort I made to…read moreresolve the issue was unsuccessful. Managers refused to take calls, I was forced to repeat myself multiple times, and I still received neither a refund nor receipts for the questionable charge. They also failed to follow the instructions provided by my insurance company regarding the vehicle specifications that should have been given to me after my accident, yet they still charged me for a service I never asked for.

This is meant to be zero stars. I turned in a car here that I rented with a full tank of gas and…read morehad it inspected. I left the car in perfect condition. 2 hours later the conman manager begged me to come in and sign that I damaged the car which I did not. Budget investigators spoke to me and said I was right. Then my info was given to collections. I harassed by a criminal collection agent. When I call budget I am transferred to an overseas call center for customer care and cannot communicate with anyone in a English. DO NOT RENT FROM BUDGET AND ESPECIALLY THIS LOCATION. ALSO I WANT TO ADD THAT I LOVE NIAGARA FALLS AND CANADA AND THESE CROOKS IN NO WAY REFLECT HOW WONDERFUL CANADA AND NIAGARA FALLS AND ONTARIO ARE.

On August 16, 2026, I had an original reservation with Hertz at the Niagara Falls airport for 12:00…read morePM, I got there at 11:55 PM and they closed. Enterprise to the rescue! The Enterprise in the parking lot saw me and told me that Enterprise is open and has cars! I went the Enterprise on 9000 Niagara Falls Blvd requested a full size car, didnt have one, they gave me a small truck for the same price. Very efficient process and I am renting again!

They cancelled my reservation that I had for months with less than 24 hours notice. They told me…read morethey would not rent to anyone I know on the phone.

Website bad, staff very good. For several weeks in the…read morelead-up to the rental, key parts of the Hertz website did not work, namely the contact-us form for non-urgent queries and the chat facility. Also, the website did not give me an electric car option for my trip, but when I called the helpful staff at the rental site, it turned-out that many such vehicles were available. Eventually got one, and took it all the way to DC, a one-way hire. It was however 3 years old and no charge cables were supplied; that was not a problem for using public charge points as they all had cables but a cable for charging at a home would have been useful.

Had a confirmed pickup at the airport. Our flight arrived on time. The kiosk was closed. Took a…read morecab to their offsite location and they were closed. Called Hertz customer service, on hold for 20 minutes then told they must have closed early for the day. Our cab driver said this happens all the time. Next day checked at the airport, they were still closed and TSA staff confirmed this happers all the time.

So nice! They are open 9-9 and you can buy one way or two ways. We were fine to walk but wanted to…read moreride for the novelty of it. We did the one way from Table Rock up to Embassy Suites. It's only 3-4 minutes. Quick, smooth ride and saved us about 20 minutes walking. The view at the top was really nice.

The Falls Incline Railway is a fantastic and convenient shortcut for guests staying near the falls…read more It's especially helpful for families with kids, as it helps avoid the long walk. The ticket prices are very affordable, and opting for the day pass was a great choice, allowing unlimited trips back and forth. Overall, a practical and cost-effective way to enjoy the area.

Would give a negative rating if I could. this is not particular to the buffalo office, but rather…read morethe online reservation system. made a reservation in november, and when it came to the confirmation, the amount increased significantly! Immediately called to cancel the reservation since i'd been scammed. reservation cancelled without penalty, credit card to be credited in 7 - 10 business days!! it's now 13 business days, still no credit, and my bill is almost due. Called again, passed around, on hold for several minutes. When he came back he told me he would escalate this to prepaidd time w/ processing time of 5-7 days!  requested to speak to a supervisor; he told me i'd have to call back and then hung up on me!

My brake pad light came on, it was a blizzard, and I had a few more hours left to drive as well as…read morea busy work week ahead of me. I went on priceline on my phone and this is the place it picked. When I showed up there was a big line and it was taking forever. The computer system was down. The extremely tan woman in neon behind the counter had attitude. She refused to let me use my work credit card because it didn't have MY name on it. I told her that not only was she making me late for my arranged pick up but it was absurd that I'm not allowed to use my work card. She laughed and shot me a nasty look and said that it's absurd that I would expect her to allow me to because for all she knows I stole the credit card. Are you $@#&[!# serious?!?! Not only is that the rudest most unprofessional thing this older lady could say to me, but it was in front of a packed place! When we went out to go over the rental car before giving it to me behind schedule (which made me late for work) I asked if she had all of the scuffs and marks on the car documented beforehand. She shrugged it off and acted offended when I took pictures of them before leaving the lot. This lot is cram packed and tiny with narrow parking spaces and tow trucks just sitting around so its very hard to maneuver around. I was leaving my cadi there and she told me it was too close to the yellow line of the parking space so I had to move it... Once again, are you serious?!?! I backed my cadi up and pulled it back in an inch over because there was no more room or else I'd be too close to the other line. The car I got had hair in it, crumbs on the seat, and bleach stains on the seat. The stearing was loose and and hit bumps like I was riding in the back of a pick up truck going down a dirt road. She was .00009% more pleasant when I returned it.