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    Enterprise Rent-A-Car

    3.5 (21 reviews)
    Special Hours Closed
    Updated 2 weeks ago

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    Greg O.

    I've rented from a few different Enterprise offices in the Buffalo area. All have been great. Most recently was through this location, via the Enterprise desk at Northtown Collision. The staff was friendly and quick to get the paperwork done. The only suggestion I can make for improvement is the keys. They gave me 3 keys and 2 fobs on a crimped cable so they couldn't be separated which was a pain to carry.

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    3 years ago

    Great service. The employees are all very nice and professional. Car was given to me on time with no issues.

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    21 days ago

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    10 months ago

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    11 months ago

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    6 years ago

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    7 years ago

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    2 years ago

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    6 years ago

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    14 years ago

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    10 years ago

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    9 years ago

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    11 years ago

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    13 years ago

    Great service, very helpful. If using a debit card to leave your deposit, bring a recent pay stub and a utility bill. Just a heads up.

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    14 years ago

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    10 years ago

    Always a great experience when I rent from this Enterprise location. Friendly and fast :)

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    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    I've rented from a few different Enterprise offices in the Buffalo area.

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    Hertz

    Hertz

    2.0(7 reviews)
    0.4 mi

    The gentleman that runs this Hertz works so hard to accommodate their customers, all while dealing…read morewith constant phone calls and an office that is swamped. If he couldn't get to the phone, he always called back promptly and was the only Hertz in Buffalo able to get me a car on short notice. Hertz would do well to try to keep him. His service skills are phenomenal.

    had a reservation @9:30am...was told after I asked I cannot leave my car there...so had to go back…read moreand get someone to give me a ride. Got a car...packed and ready to leave town- of no passenger seatbelt does not work most of the time (also front tires unsafe in rain, but I didn't even mention that). Took it back, and response was oh I got it to latch...That's nice but I'm not interested in a car that has a seatbelt that latches 2 out of 10 tries...I insisted, and they gave me different car. Loaded and left town. Now the AC does not work...we hit 88 degrees on the way back...that nice and BTW torrential rain so the 1st car would have had 2 problems. Ok add these 2 things to that...1) when I picked up the car I actually rented, I got no walk through the car, no check of anything and it had a huge scrape on one of the wheel arches...went back and was told oh yeah we noted that. The gas tank was 7/8 full (digital gauge) and they marked it full. By the time I left it was 11am instead of 9:30. Asked them to change time on rental to 11...they refused. 2) just called customer service and was told all they can do is $50 credit toward future rental...GTFO- insulting for such problems. Asked to speak to supervisor was told there are none available. Here we are. Your experience may vary but this got to be the worst rental for me in 30+ years

    Avis - Great customer service by AVIS

    Avis

    2.3(10 reviews)
    0.4 mi

    Would give a negative rating if I could. this is not particular to the buffalo office, but rather…read morethe online reservation system. made a reservation in november, and when it came to the confirmation, the amount increased significantly! Immediately called to cancel the reservation since i'd been scammed. reservation cancelled without penalty, credit card to be credited in 7 - 10 business days!! it's now 13 business days, still no credit, and my bill is almost due. Called again, passed around, on hold for several minutes. When he came back he told me he would escalate this to prepaidd time w/ processing time of 5-7 days!  requested to speak to a supervisor; he told me i'd have to call back and then hung up on me!

    My brake pad light came on, it was a blizzard, and I had a few more hours left to drive as well as…read morea busy work week ahead of me. I went on priceline on my phone and this is the place it picked. When I showed up there was a big line and it was taking forever. The computer system was down. The extremely tan woman in neon behind the counter had attitude. She refused to let me use my work credit card because it didn't have MY name on it. I told her that not only was she making me late for my arranged pick up but it was absurd that I'm not allowed to use my work card. She laughed and shot me a nasty look and said that it's absurd that I would expect her to allow me to because for all she knows I stole the credit card. Are you $@#&[!# serious?!?! Not only is that the rudest most unprofessional thing this older lady could say to me, but it was in front of a packed place! When we went out to go over the rental car before giving it to me behind schedule (which made me late for work) I asked if she had all of the scuffs and marks on the car documented beforehand. She shrugged it off and acted offended when I took pictures of them before leaving the lot. This lot is cram packed and tiny with narrow parking spaces and tow trucks just sitting around so its very hard to maneuver around. I was leaving my cadi there and she told me it was too close to the yellow line of the parking space so I had to move it... Once again, are you serious?!?! I backed my cadi up and pulled it back in an inch over because there was no more room or else I'd be too close to the other line. The car I got had hair in it, crumbs on the seat, and bleach stains on the seat. The stearing was loose and and hit bumps like I was riding in the back of a pick up truck going down a dirt road. She was .00009% more pleasant when I returned it.

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    Avis - When I dropped the rental car off the place was empty I had to wait for the rude lady to come our from out back and help me

    When I dropped the rental car off the place was empty I had to wait for the rude lady to come our from out back and help me

    Avis - When I dropped the rental car off the place was empty I had to wait for the rude lady to come our from out back and help me

    When I dropped the rental car off the place was empty I had to wait for the rude lady to come our from out back and help me

    Avis - When I dropped the rental car off the place was empty I had to wait for the rude lady to come our from out back and help me

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    When I dropped the rental car off the place was empty I had to wait for the rude lady to come our from out back and help me

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.9(18 reviews)
    2.5 mi

    One of the worst customer service experiences I've ever had…read more The branch manager here should absolutely not be in a position that deals with customers. I asked a simple question about overcharges on my bill, and instead of acting like a professional, he immediately spoke down to me like I was stupid and then started raising his voice. Zero respect, zero customer service skills. When I asked for his name so I could report the situation, he refused and said, "Good luck reporting me, I am the boss." That level of arrogance alone tells you exactly how things are run here. What made it even worse is that I actually saw him having a similar issue with another customer when I first picked up the rental. So this clearly isn't a one-time bad moment -- this is just how he treats people. Then as I was leaving the parking lot, he literally yelled after me that he was going to charge me extra fees and smiled about it like it was funny. Completely unprofessional, aggressive, and honestly pretty disturbing behavior coming from someone representing a business. If management acts like this when customers ask legitimate questions about charges, I would strongly recommend going somewhere else. There are plenty of businesses out there that don't treat people this way.

    I made a reservation to rent a car when I visited buffalo to drop my son off for college, that I…read moreneeded to have 2 forms of identification for the rental. I do not have a major credit card, I expressed that over again with the agent. No problem he said with a $300 deposit and 2 forms of identification. I uber there and was now told I have to live in NY for that to apply. Wasted $60 on uber. Customer service was zero. Enterprise please train your employees to listen and know policy.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Alamo Rent A Car

    Alamo Rent A Car

    3.6(91 reviews)
    4.7 mi

    I've rented from these folks a few times at the Buffalo airport. In comparison to the other rental…read moreplaces here, these guys stand out. Picking up the vehicle this weekend was very pleasant and they even allowed me to choose from several available vehicles. For a Premium Crossover, they originally offered a Chevy Traverse or VW Atlas. I wasn't that thrilled with either of those, and after some more discussion, they offered me a new 2026 Nissan Pathfinder with only 500 miles on it. I was then quickly on my way down one garage level with the keys. The vehicle was very clean and ran well. I did notice the fuel level needle was just under the Full line, but just let it go. Upon dropping off the vehicle a couple days later back at the airport, because I was dropping it off 35 minutes late, the agent said a tttal charge of 30 extra dollars than what I was originally quoted. However, the Alamo agent at the pickup desk a couple days earlier said I would have one hour more to drop it off. The Dropoff agent named Zee was super friendly and explained it was the "system" automatically charging for the late delivery and easily reversed the charge. He also asked if they could do anything better and I mentioned how the gas tank wasn't 100% full upon pickup, and he offered a $20 credit. All in all, despite a couple minor issues, these guys quickly addressed them and presented good solutions. I will definitely be back to rent from them again.

    They should warn you that after you wait to check in upstairs , then you have to wait AGAIN…read moredownstairs. Not enough employees working this space. Be prepared to wait.

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    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    1.0(1 review)
    3.9 mi

    0 STARS CAUTION DO NOT USE THIS ENTERPRISE LOCATION. My son and I rented a car June 17-21. We were…read moresupposed to pick up at the airport but had to be shuttled to the office location because they were short on staff. There was a line and it was hot. We waited over 2 hours for our car, part of the wait was because they had to clean the car. That's not the NIGHTMARE. My rental agreement charges were $406.47. July 8 not only did Enterprise send me a different rental agreement with charges of $1,166.04 they charged my credit card. They also changed my statement, showing I rented a 7 Pasenger van and returning it on June 29th in Glen Ellen, Il. I was in FL on the 29th. July 10, called and spoke with Jack at that location he agreed there was a mistake and I received a credit of $759.57 on my CC. 2 days later Enterprise charge my CC FOR 759.57. I received another agreement sayin I rented a Chrysler Pacifica. July 17, I called again and spoke with Robert. He couldn't figure out why and said he would credit me. The next day there is a charge from Enterprise for $6.85, no credit. July 18,called back and spoke to Wade and he told me it's not them, my bank made that charge and I would have to take it up with my bank. My bank laughed when I told them and assured me the charges are from Enterprise. Picture is the car I rented. I'm still out $759.57 and today is 7/18 and still not resolved. Now I have to go through the headache of filing a dispute with my CC Company. Don't go through what I have to, find another rental car company. These guys are crooks.

    From the owner: Need a rental car in Amherst, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the…read moreshop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Amherst location today.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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