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Hertz Rent A Car

3.3 (7 reviews)
Open • 10:00 am - 10:00 pm

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8 years ago

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4 years ago

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7 years ago

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9 years ago

Jerry always does a great job. I have been renting cars from here for nearly 7 yrs now and the team has never let me down.

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10 years ago

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.0(75 reviews)
4.1 mi

Rented a vehicle from here as always and everything is usually good. One huge problem this time…read more.. What is the first thing a person in this age does when getting into the car? If you guessed it; its plugging up their phone to charge up and talk. Unfortunately, the phone jacks in my vehicle wouldn't charge my phone which made for a terrible cross state drive cause I had flown in and my phone was dead. I got to my destination and call Enterprise. I told them(Charlie) how disappointed I was and he assured me someone would call me soon as I wanted some kinda credit for this because it was a big deal. Almost five hours later and no call. Its a one day rental and I can't do the driving I planned. What a waste. Cmon Birmingham-Shuttlesworth Enterprise. Y'all are usually very good about handling things. All I received is a reference number 35321143. Get this resolved soon, please. I'd hate to dispute this otherwise. I may overlook this terrible inconvenience if you show me some love on the price or give me a nice rental voucher or some. I'm patiently awaiting... I finally had someone to reach out to me from Birmingham. He was willing to do what I felt was right. I requested at least half off since I did need and used the vehicle anyways. I guess that is fair. One simple necessity became a headache that day because I had to handle some urgent matters that were put on hold. Thanks for reaching out and I'm glad things were resolved. For that; I added back 2 stars.

10/18 after having a customer service failure over the fence at Hertz/Dollar, I was able to book a…read morecar rental via Priceline just over at Enterprise. Just a short walk from the terminal to the car rental center, there were two enterprise employees assisting customers, both who for the duration of my short 15-20minutes there kept their composure positive and professional the whole time. Like me, there were multiple customers who arrived, also inconvenienced by the BHM Hertz/Dollar rent-a-car team, some customers did not show the Enterprise team patience however these 2 kept their cool. Shout out to LJ! She personally assisted me, did not try to upsell any additional coverage, although I asked to add LDW and roadside assistance, she was delighted to add it for me, and even provided her recommendations on her favorite BBQ places as a local. She turned my day around and I'm so appreciative of her. She also hooked it up with a very nice rental. Thank you LJ!!!

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Enterprise Rent-A-Car
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Hertz Rent A Car - carrental - Updated May 2026

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