Run away from this place - warning - do not use them. We rented a car through Costco Car Rentals…read morewith a guaranteed price. Avis in the B'ham, AL Airport charged us over twice what the price was supposed to be. We reserved a full size (Camry type of car) - They gave us a Volvo. With Costco rentals, you're supposed to be protected, but Avis overcharged us and their customer service cannot be reached. It's a huge waste of time to try and make contact with someone. Advise to AVOID this rental company - at least out of the B'ham, AL airport. Very dishonest!

I was told I could return the car early and not pay for another day. When I returned it early I…read morewas changed the full price and I told that I couldn't keep the car because "it had already been checked in". Then, after waiting on hold for customer service for almost 30 minutes, the rep hung up on me.

I only use this Budget location for my rental car, truck and moving truck needs. Yes, I drive 30…read moreminutes to this location only. I have rented 3 cars, 2 trucks, and 1 moving truck from this location. Their customer service is always great. Whenever I have a question they answer or find the answers out for me. They are always smiling and pleasant to be at work. Their vehicles have always been clean, and nice. I have rented from Avis, Hertz, Enterprise, and Thrifty. I have used airport locations and none airport locations. This Budget location always has the newest vehicles for you to rent. If you're looking to buy a specific car, and want more than a 30 minutes test drive. Give them a call and see if they have it available. They don't finance in house, but if you can get your own financing they can even sell you a vehicle when it's time. Meaning once a vehicle hits a certain number of miles, they sell it, auction it or etc. If you're looking for great service and great cars. This is the Budget to go to. All the staff gives great service. If you don't believe me call Budget and find out.

Absolutely gouging their prices. How can you have the same timeline for maximum $50 and have the…read moresame timeframe going across state for $155. 00 are you out of your mind. For some reason budget is still offering cross state rentals. Every other company being shanghaied to no longer to allow it. Don't be gouging prices just because you have an opportunity this is poor business and you will lose business because of it.

On a recent trip to Northern Michigan, my family flew into Pellston and was in need of a rental…read morecar. Due to our late arrival on a Friday and departure on a Sunday, there were few car rental companies that were even open / willing to work with this schedule. Luckily, Hertz was one of those that was available... I booked online and followed up with a phone call as our trip approached. Originally, no mini vans were available, so I booked a sedan, but was worried it would not be big enough to accommodate me, my husband, my brother, my two kids, and all of our luggage. Luckily, when I called, Dawn was able to find us a mini-van! Dawn could not have been friendlier or more attentive to our needs. We were also able to secure two car seats and were pleased all around with the rental from Hertz. We did pay a lot of $$ for it, but it was worth it. I'd definitely recommend going through this Hertz location if you find yourself in need of a rental anywhere near Pellston!

This location is CLOSED. All vehicles are in Gaylord and if a customer requests a vehicle, cars are…read moredelivered from Gaylord for an extra $150 only IF customers are flying private. Phone number should be cancelled - currently just a busy signal. I spoke with Hertz 800 customer service who was unaware the location was closed. Only after an employee reached out to me directly from Gaylord regarding my reservation, was I made aware that the location was closed and that I would have to book through Avis. This needs to be updated both on Yelp and their Google business page.

These are literally the nicest people you'll ever do business with! Please consider doing business…read morewith our local businesses & save yourself the frustration of dealing with the rental companies in Montgomery.

From the owner: U-Save Car and Truck Rental is a locally owned and operated car rental business established in…read more2010. We service Alexander City, Dadeville and the Lake Martin Area including Willow Point Airport and the Alexander City Municipal airport.

I had an accident and needed a car to go to work. They were so rude. The Pell City Enterprise did…read morenot assist me with a car or offer me help/advice to get a car from another Enterprise. Novette G

This location is severely under staffed, usually one rarely two people, and usually doesn't have…read moreany vehicles available. Don't bother calling they have a lobby full of people waiting and can't get to the phone. To the credit of the two people that work at this location they are thorough and friendly as best they can be. If you have to rent from this location expect an hour or more wait to be told nothing is available and they won't be able to get anything for you.

I booked through Costco, they didn't have the car I wanted until 3 hours after my booking. Even…read morethough they didn't give me what I wanted, there was no discount or anything offered. On top of that, the receptionist helping answered all of my questions shortly. These are questions like what's the gas mileage, is it similar to a Toyota Camrys. Yes, I can look it up myself, but I wasn't the one that offered a car that wasn't there. In addition, I extended through Costco. I thought the extension was fine, then they called me the day before and told me the car was overdue. They wanted to charge me an overdue and extension fee even though I had a receipt from Costco saying my modification was successful. I asked them to check again and they refused stating I owed money now. They told me I had to extend by calling them. If I had to do that, why have an extension online feature? Even after returning and showing them the email, they charged even more. What was supposed to be a 200 dollar rental turned into a 550 dollar rental. I asked how to get my money back from the extension online. They told me I don't know, I don't know what's going on. Really helpful. I tried to stay polite the entire time but the attitude and general refusal to help was ridiculous. Now I have to go through my credit cards and see what is going on. Don't rent with these guys. As a first time renter with budget, I will never rent with budget again.

We had an issue with an online reservation. Michael went above and beyond to make it right. He…read moreunderstands the lost art of customer service. We will use this location for all of our future rental needs!

Fairly quick rental signing and Danielle was very thorough and also friendly during my rental…read moresetup! She provided a clean up to date vehicle for me to drive while my own vehicle was in the shop!

What A Great Place I rented a car for the weekend deal…read more(Friday - Monday) got a Great Deal! and a Great car! Had reservations to pick up and drop off. Everything went as Smoooth as silk. Really nice staff, Very user friendly. Overall an excellent experience.