On a recent trip to Northern Michigan, my family flew into Pellston and was in need of a rental…read morecar. Due to our late arrival on a Friday and departure on a Sunday, there were few car rental companies that were even open / willing to work with this schedule. Luckily, Hertz was one of those that was available... I booked online and followed up with a phone call as our trip approached. Originally, no mini vans were available, so I booked a sedan, but was worried it would not be big enough to accommodate me, my husband, my brother, my two kids, and all of our luggage. Luckily, when I called, Dawn was able to find us a mini-van! Dawn could not have been friendlier or more attentive to our needs. We were also able to secure two car seats and were pleased all around with the rental from Hertz. We did pay a lot of $$ for it, but it was worth it. I'd definitely recommend going through this Hertz location if you find yourself in need of a rental anywhere near Pellston!

This location is CLOSED. All vehicles are in Gaylord and if a customer requests a vehicle, cars are…read moredelivered from Gaylord for an extra $150 only IF customers are flying private. Phone number should be cancelled - currently just a busy signal. I spoke with Hertz 800 customer service who was unaware the location was closed. Only after an employee reached out to me directly from Gaylord regarding my reservation, was I made aware that the location was closed and that I would have to book through Avis. This needs to be updated both on Yelp and their Google business page.

I had a reservation for 10:30, it is now 12:00 and I'm still waiting for a car to arrive. It's…read moreabsolutely crazy that people have to wait this long for a rental car when reservations are made. I also keep getting mixed messages. "We are getting the car from the airport, 12 minutes away and they are on their way". That was an hour ago. Now I'm being told it's coming from Trussville. Ultimately, I'm not sure I'm going to get a car today because of the run around. If I can't get a car, I'll end up having to uber or walk home (1 hour from here by car). Totally frustrating. Plan to spend some time here if you are renting something.

The additional fees charged is unacceptable. Advertising a vehicle at one price, then attaching a…read moremultitude of fees that exceed the daily car rental price is misleading. I think people are beyond sick of constantly being gouge financially. You will ruin your business.

Rented a vehicle from here as always and everything is usually good. One huge problem this time…read more.. What is the first thing a person in this age does when getting into the car? If you guessed it; its plugging up their phone to charge up and talk. Unfortunately, the phone jacks in my vehicle wouldn't charge my phone which made for a terrible cross state drive cause I had flown in and my phone was dead. I got to my destination and call Enterprise. I told them(Charlie) how disappointed I was and he assured me someone would call me soon as I wanted some kinda credit for this because it was a big deal. Almost five hours later and no call. Its a one day rental and I can't do the driving I planned. What a waste. Cmon Birmingham-Shuttlesworth Enterprise. Y'all are usually very good about handling things. All I received is a reference number 35321143. Get this resolved soon, please. I'd hate to dispute this otherwise. I may overlook this terrible inconvenience if you show me some love on the price or give me a nice rental voucher or some. I'm patiently awaiting... I finally had someone to reach out to me from Birmingham. He was willing to do what I felt was right. I requested at least half off since I did need and used the vehicle anyways. I guess that is fair. One simple necessity became a headache that day because I had to handle some urgent matters that were put on hold. Thanks for reaching out and I'm glad things were resolved. For that; I added back 2 stars.

10/18 after having a customer service failure over the fence at Hertz/Dollar, I was able to book a…read morecar rental via Priceline just over at Enterprise. Just a short walk from the terminal to the car rental center, there were two enterprise employees assisting customers, both who for the duration of my short 15-20minutes there kept their composure positive and professional the whole time. Like me, there were multiple customers who arrived, also inconvenienced by the BHM Hertz/Dollar rent-a-car team, some customers did not show the Enterprise team patience however these 2 kept their cool. Shout out to LJ! She personally assisted me, did not try to upsell any additional coverage, although I asked to add LDW and roadside assistance, she was delighted to add it for me, and even provided her recommendations on her favorite BBQ places as a local. She turned my day around and I'm so appreciative of her. She also hooked it up with a very nice rental. Thank you LJ!!!

Great service they have brought the car to me and I can leave it at the repair shop for pickup…read more My only issue is that no one answers the phone, So I always have to go into the store to make arrangements for a car.

Great customer service!!! Employees were very helpful, patient, and fast!! 10 outta 10read more

booked online weeks ago- got confirmation emails and checking emails. Told they had no car for us…read morebut we could call around or drive to the airport to see if maybe they have one- this on the day we were to pick it up! only time the guy we talked to sounded excited was when we cancele. Horrible experience!! Our plans completely ruined. No apologies just well it's summer a lot of people are rentin. Wow thanks Captain Obvious.

worst attempted rental experience ever! You are not allowed to express your displeasure with…read moreservice in a very professional way. Never going back! Almost an hour wait to rent a car! Use someone else!

These are literally the nicest people you'll ever do business with! Please consider doing business…read morewith our local businesses & save yourself the frustration of dealing with the rental companies in Montgomery.

From the owner: U-Save Car and Truck Rental is a locally owned and operated car rental business established in…read more2010. We service Alexander City, Dadeville and the Lake Martin Area including Willow Point Airport and the Alexander City Municipal airport.

I had an accident and needed a car to go to work. They were so rude. The Pell City Enterprise did…read morenot assist me with a car or offer me help/advice to get a car from another Enterprise. Novette G

This location is severely under staffed, usually one rarely two people, and usually doesn't have…read moreany vehicles available. Don't bother calling they have a lobby full of people waiting and can't get to the phone. To the credit of the two people that work at this location they are thorough and friendly as best they can be. If you have to rent from this location expect an hour or more wait to be told nothing is available and they won't be able to get anything for you.

This week I made reservations with enterprise rental to pick me up at collision shop at 12 o'clock…read moreon Saturday. I could not get them on the phone to confirm., before I went, and they did not show up. I would never rent from them again.

I've been on hold for a hour now with no response except for repeating advertisement! I'm getting…read morepretty aggravated!

had a great experience once again!! very accommodating and found the perfect match for the…read moreoccasion!! I won't rent anywhere else! that's to Zack!! You were awesome man!

From the owner: McCurry Van & Car Rental is a trusted provider of transportation solutions in Alabama, with five…read moreconvenient locations across the state. We offer a diverse fleet that includes passenger vans, SUVs, and cars to accommodate your specific needs. Whether you're looking to rent a van for a group of 10, 12, or 15 passengers, or prefer the comfort of an SUV or car for a family trip or business journey, we have you covered. In addition to short-term rentals, we also specialize in long-term business-to-business rentals and fleet leasing. Our services extend to rentals for warranty and collision repairs, ensuring a smooth experience for customers with various needs. At McCurry Van & Car Rental, we are dedicated to providing reliable vehicles and exceptional customer service, all while supporting local businesses. Choose us for your next rental and enjoy convenience, reliability, and affordability.