Not every experience at a parts/service business will be exceptional, but Pierce et al WILL go…read moreabove and beyond for you! They solved a problem my inherited truck has been having for something like ten years and found a part that's long out-of-production to do it. We trust them with all three of our vehicles. Couldn't ask for better!

Have taken vehicles here 3 times. 1st time was great, no issues and fair priced. 2nd time only half…read morethr work was completed due to staffing . 3rd time. Even after calling the day before and being told a alignment and rotation and balance would be no problem. Each visit car was dropped off at 330 am. On third visit at 3 pm I called and vehicle had yet to be touched. Went and picked up and went elsewhere. They seem to be to busy to get work done. So maybe look elsewhere if your anticipating a timely turnaround

Friendly owner and works fast. Laid out all options and always answered any questions. Had a sensor…read moreissue afterwards, they replaced it for free! Great people!

Very honest people in a business that's often anything but. I appreciate the quality of work and…read morethe quality of character.

I took my Mercedes in for minor service. Convenient,fast,great service and fair pricing.read more

Updating the spelling for clarification:…read more Damaged more components than they fixed. Installed steering components upside down. "Test drove" it and still gave it back to me without saying a word... It couldn't even make left hand turns because the parts were upside down. They obviously took a hammer to it to remove old components and chewed up surrounding parts. When they installed the part upside down they claimed the other, additional parts were wrong, so they didn't install them. They still charged for full service of all the parts. I will never come back here. The guys who own it may be experts of some type but they sure don't look over what's going through the shop. They didn't offer to give me any kind of reimbursement or even an apology for total lack of comprehension. Zero on customer service. Zero on quality of work. I highly recommend ANYONE else!

After an accident our car was not drivable. After 2 tow companies never showed up, Spoon Boyz was…read morecontacted. They showed up within 30-minutes to take care of us. So professional, so patient and we are so appreciative! Doing business with them was a positive conclusion to a long and frustrating day.

We have been coming here for a few years now. We were looking for a new place to bring our vehicles…read moreand they had been highly recommended to us. Since then, we have always found them to be very helpful and not just trying to upsell us to some other service. We have gotten brakes checked / replaced, oil changes, and other misc services as our vehicles have needed them. They can get backed up, so I'd recommend calling and see what their wait is like and how long they might expect to get your vehicle back to you, just in case. They do have a key drop-off box if you are needing to leave your vehicle their overnight or before they open.

Just had a 4 wheel alignment done after a poor alignment from Durrell, and they did it right! They…read moredidn't just adjust the toe, they did the camber and caster as well. I will never return to Durrell, who told me I had 4 bad tires, which were new. A+ provided a printout showing how much each item was off and the degree of adjustments made. I would trust A+ to do all future repairs to my 2009 Dodge Ram truck! They get an A+ rating from me!

Driver of empty tow truck was stopped at a red light sticking partway into a busy intersection and…read moreinsisted I had to back up for their convenience when I pulled up behind to wait for the light too. I am disabled, drive a 2012 model without a backup camera, and cannot safely look behind me to back up in traffic, and I told the driver that. He called the sheriff with my encouragement, who was helpful in resolving the situation. This company's tow drivers have no consideration for a disabled senior driver!

Don't recommend, literally left my car scratched and took bumper off just because he said it was…read morehard to put on truck. Also said 1 price on phone and charged me even more and wanted tip. like what

When businesses do good you rarely hear anybody say anything about it, you only hear stuff when…read morepeople get bad service. But I'm here to talk good about this one company K-N-A Automotive. K-N-A automotive have some very skilled and knowledgeable mechanics, very honest and do good work and service. Honesty and good service sometimes you can't find that at an automotive repair place. But that's not the problem at K-N-A Automotive, So If you want your car fixed right, don't hesitate take it to K-N-A Automotive. Great work and great service. I've taken my car in twice now for major repairs and I've always received prompt, attentive service. They make sure to hear all of your concerns prior to starting work on the car, and I really appreciate their attention to detail. Would definitely recommend this shop to anyone needing small or large repairs done.

I used Karter Towing, VERY reasonable price, super nice, and got me off the side of the road…read morequick!!! I'm a supporter of local family owned business' and I was very happy with my experience!