I only use this Budget location for my rental car, truck and moving truck needs. Yes, I drive 30…read moreminutes to this location only. I have rented 3 cars, 2 trucks, and 1 moving truck from this location. Their customer service is always great. Whenever I have a question they answer or find the answers out for me. They are always smiling and pleasant to be at work. Their vehicles have always been clean, and nice. I have rented from Avis, Hertz, Enterprise, and Thrifty. I have used airport locations and none airport locations. This Budget location always has the newest vehicles for you to rent. If you're looking to buy a specific car, and want more than a 30 minutes test drive. Give them a call and see if they have it available. They don't finance in house, but if you can get your own financing they can even sell you a vehicle when it's time. Meaning once a vehicle hits a certain number of miles, they sell it, auction it or etc. If you're looking for great service and great cars. This is the Budget to go to. All the staff gives great service. If you don't believe me call Budget and find out.

Absolutely gouging their prices. How can you have the same timeline for maximum $50 and have the…read moresame timeframe going across state for $155. 00 are you out of your mind. For some reason budget is still offering cross state rentals. Every other company being shanghaied to no longer to allow it. Don't be gouging prices just because you have an opportunity this is poor business and you will lose business because of it.

Excellent service. I had a one-way rental with drop off in GA. Service was quick, car was nice,…read morestaff were friendly. No issues at all. Jerris B and Blake H handled my rental and were great. Definitely recommend.

Who knew I'd be seeing Enterprise again so soon? I could not believe they had a vehicle available…read morelast minute during spring break week. My vehicle decided to have a malfunction the day before on 280 that resulted in it being sent for repair. That led me to needing a vehicle last minute. I called the call center to book the next morning, confirmed by calling the store that the vehicle was available, arrived for pick up and was given my vehicle. Very quick and efficient process considering this all happened same day. Everyone was nice and working hard. This store stays busy.

I just came here to write a positive review and am a bit shocked to see the negative ones. I rented…read morea car at this location twice last month (June 2023). I personally had a great experience both times. I also happened to speak with the same person both times which may have helped. But Gregory was extremely helpful as I tried to rent each time, and I didn't have to wait beyond my initial reservation time. I actually was able to get it 30 minutes EARLY the second time, which was a game changer because I had to get to Atlanta by a certain time. Anyhow, he was also just very helpful, simple, quick, and polite. Before getting in the vehicle he mentioned that it's appreciated if you return the car in the way it was received---vacuumed. I don't know, people get really uptight about having to do basic stuff and maybe that's why there seems to be a common theme in their reviews. If I am ever in Birmingham again, I plan on renting here and would recommend it to anyone. Reasonably priced too since he also gave me a slight discount (the second time), probably for coming in polite and without high, unreasonable expectations. I returned the car the way I received it the first time around without throwing a fit. I left this review on Google, but also felt like I should add it here too.

Had a reservation at noon got here at 10. No car available. I can wait...but...Maybe they will have…read moreone at noon but they can't guarantee since I booked last night. Why do I have a confirmation number if there is no car? Not to mention the terrible attitude of the people who work here.

Just rented my second car from this Hertz location within the last few months and they are great…read more The staff is so friendly and the manager is fantastic. The car was clean, the pickup and return process was quick and easy. Great experience and will definitely be back the next time I need to rent a car.

If I could give a zero rating I would. DO NOT RENT HERE! If you booked online they likely do not…read morehave any vehicles to rent. If you try to get ahold of a live human you likely won't be able to. They will charge you a no show fee after they allowed you to make a reservation on a vehicle they don't have and their messed up website won't allow you to cancel the reservation. Good luck trying to get your money back for the "no show fee" on a vehicle they don't have. You'll have to dispute it as unauthorized from your credit card company. THAT IS CALLED FRAUD!

Just bought a 2017 vw tiguan and needed an inspection to see what i needed done for the car. The…read moreonly thing pressing was a serpentine belt. Several days later my car wouldn't start and my engine light came on. It turned out to be a key fob battery. When i fi ll up on gas in an area that was potentislly unsafe i had gased up leaving my car running apparently this is whst caused my engine light to come on not to mention a fire hazard. Apparently, static electricity can cause and explosion. In my defense, i am an 80 year old widow living on a pension. In the 40's and 50's not only were there no cell phones, there were no computers. You can see how vulnerable i am. Nic and Brody have listened patiently and provided all the info i needed. Infact i was given a list of all repairs that were needed and the corresponding price. These were divided into those i needed right now, those that coul wait a momth,, and those that could wait longer. They both approached me with respect and kindness which has prompted this review. This is background so you will understand my impression of this busiiness. First of all they were.johnny on the spot. I arrived and they promptly got my Tiguan(my baby) back after Nic and i discussed that she Was a used car and i love her and wanted to take care of her. I had just driven her from the car lot. I wanted to check her out from bumper to bumper. Not only did their mechanics check her out, they provided me wuth a listed in order of priority and cost of each. I was prepared to leave when Nic said to me that the serpentine belt was about to break. I thought Nic was going not going to let me leave wi th it in the condition it was in Nic sent one of his workers t7o go get the belt and put it on. Took an hour including picking up the belt. I got the feeling he was trying to inform me without scaring me. What did i know about serpentine belts.Not a thing! Everyone i encountered behaved that way. I have not felt that way since my husband passed. It was quite touching. Now i learned a new woŕd KeyFob. It has a CR 2032 battery. If the battery is dead so is your car. Lesson # 2. Now being 80 at night when i needed gas if i felt frightened, i would lea e the car running while i gassed up. Did you know that would cause the engine light to come on. Lesson #3. Or that you should never have the car running while gasing up because like static Lesson #4 electricity could cause the car to catch on fire or worse.

as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

No one answered and I needed a rental car very disappointed. What are you doing when people need a…read morecar even on the holiday. And I'm stuck without a vehicle now

We realized it would be best to rent a car when we began planning a two week road trip up the East…read morecoast to Toronto. We agreed on a Corolla and started our research. David found one rate online that was fine--but we wondered if we could get better...so I called Chad at Avis. Chad was great--very personable! Not only did he beat the online rate, but he offered us a better car option. As long as a Prius was on the lot, he would let us use that car because it had better gas mileage for the long trek. It was great!!! He did warn us, upon arriving to pick it up, that it wasn't the most comfortable car. BUT we drove in it for a long time, and both of us were comfortable! Plenty of leg room--which is important for my tall fiance and all of our luggage. We started with a full trunk, and came home with a full car--but there was still space left if we needed it. We rented the car for 2 weeks at a great rate--mileage WAS terrific, kept our gas prices down--and we'd do it again! If we plan any long road trips again, we know who we'll be calling.

This is a clean establishment with an honest hard working team. All communications about charges…read more-labor and parts- are clear with no funny business. This is my go-to spot in Birmingham, if you're looking for a new mechanic, definitely give United Car Care Center a try. I always give them a call, and they try their best to squeeze me in regardless of how busy their schedule is.

Great experience and great tech. Efficient and started the truck right up. Roy was great. Can't…read morerecommend enough.

I have written a similar review on Angie's List…read more.. This place is great - honest and they know what they are talking about. I am going to miss this shop when I move out of state.

Been here a couple times now. No appointments, so first come first serve which isn't bad if you are…read morejust dropping off. They are no BS. They will recommend but not pushy and tell you straight up if it's needed or not. I'll be going back for sure. Great service, quality and value.

Great service, had the car I needed on short notice. Picked me up at and dropped me off to the auto…read moreshop when I needed. Both employees who drove me were absolute gems: friendly, careful drivers who were cheerful the whole time. Would absolutely rent here again if I ever needed to.

The last decent car rental shop in Birmingham area has fallen. If you are going there expecting the…read moreorganized efficiency of the past few years, prepare for disappointment. The male manager who ran the place with a steady hand is gone, and the entire experienced staff appears to have turned over. No bueno.