I only use this Budget location for my rental car, truck and moving truck needs. Yes, I drive 30…read moreminutes to this location only. I have rented 3 cars, 2 trucks, and 1 moving truck from this location. Their customer service is always great. Whenever I have a question they answer or find the answers out for me. They are always smiling and pleasant to be at work. Their vehicles have always been clean, and nice. I have rented from Avis, Hertz, Enterprise, and Thrifty. I have used airport locations and none airport locations. This Budget location always has the newest vehicles for you to rent. If you're looking to buy a specific car, and want more than a 30 minutes test drive. Give them a call and see if they have it available. They don't finance in house, but if you can get your own financing they can even sell you a vehicle when it's time. Meaning once a vehicle hits a certain number of miles, they sell it, auction it or etc. If you're looking for great service and great cars. This is the Budget to go to. All the staff gives great service. If you don't believe me call Budget and find out.

Absolutely gouging their prices. How can you have the same timeline for maximum $50 and have the…read moresame timeframe going across state for $155. 00 are you out of your mind. For some reason budget is still offering cross state rentals. Every other company being shanghaied to no longer to allow it. Don't be gouging prices just because you have an opportunity this is poor business and you will lose business because of it.

Who knew I'd be seeing Enterprise again so soon? I could not believe they had a vehicle available…read morelast minute during spring break week. My vehicle decided to have a malfunction the day before on 280 that resulted in it being sent for repair. That led me to needing a vehicle last minute. I called the call center to book the next morning, confirmed by calling the store that the vehicle was available, arrived for pick up and was given my vehicle. Very quick and efficient process considering this all happened same day. Everyone was nice and working hard. This store stays busy.

If I could give less that 1 star I would. I went to pick up my reserved car at the scheduled time…read more Representative took all of my information including my payment information. Escorted me outside as though he was taking me to my car. When I got outside he told me they did not have cars available and would not have any before they closed. I could see 5 other individuals inside so I asked if they also had reservations, he said yes and they were not getting cars either. The rep did not offer to find a car at another location or any other resolution. His excuse is that this location is "corporate" heavy and they run into this problem often. So if you need a car to be guaranteed do not rent from this location.

One employee spent 2 hrs with a single customer while the lobby filled up with other customers…read morewaiting on their reservation. No explanation, no assistance from the other employees who were reportedly "washing cars" in the back. I had another rental later in the month at this location which I've cancelled. Can't waste time like this for what should be a simple process. It seems the poor reviews are well deserved.

This has got to be the worst rental location or company right now. I booked a reservation for 20…read moreminutes ahead. Took an uber. Showed up. Sat for a few moments and then a representative asked if they could help me. Didn't get up out of her chair. Never offered any compensation. Told me "website accepts any reservation but that doesn't mean we have cars." Completely unsympathetic. I then had to take another uber to enterprise where i was in and out within 7 minutes. I came home to write to hertz online and they just said yeah we usually have supply. Sorry. Here's the cake: "Would you like me to hep you cancel your reservation?" Don't use them. Every other time it's like 25 minutes. They advertise hours online that are not what are available. Do not rent from hertz.

If I could give a zero rating I would. DO NOT RENT HERE! If you booked online they likely do not…read morehave any vehicles to rent. If you try to get ahold of a live human you likely won't be able to. They will charge you a no show fee after they allowed you to make a reservation on a vehicle they don't have and their messed up website won't allow you to cancel the reservation. Good luck trying to get your money back for the "no show fee" on a vehicle they don't have. You'll have to dispute it as unauthorized from your credit card company. THAT IS CALLED FRAUD!

Hertz should de ASHAMED !!!!!!!!!!!!!!!!!!! I planned a trip…read morefrom Alabama to Texas for a family reunion. Boy am I angry and disappointed. I found a good deal online and booked way in advance. I ordered a large SUV to travel in style and a bit luxury. When I arrived to pick up my rental, I was told that they had no SUV I rented. They offered me a way smaller SUV interested. I was angry and asked the lady, if she could do anything to help. She denied. She told, I have 2 options: take the smaller SUV or cancel for a refund. Really? I called Hertz headquarter and explained. The "gentleman" looked up the reservation and told, that I made the reservation with Priceline, and he will not help. If I had made the reservation with Hertz directly, he could help and could make a change to another location. Only resolution he offered: cancel this reservation and book a new one. Of course, then the booking would be almost double then I have prepaid for the large SUV. What a disappointment. Of course we had no other choice, we had to take the small SUV. That this small SUV stank like hell to cigarette smoke was just the top of the iceberg. We are renting quite often, and out next trip will be in April of 2024. I told my wife, I will never ever rent with Hertz anymore and I will make sure, that all of my friends, etc get notice of this. I look forward to her from Hertz for an explanation. "we are sorry" just will not do it. Hartwig Raphael Booking # is: K6914289122

as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

If you are looking for honest, professionals look no further than…read more Franklin Automotive. Whether it's time for your car's regular scheduled maintenance, ( or if you run a little over the schedule ‍) Franklin's Automotive is a place you can trust to only do the repairs you approve first.

No one answered and I needed a rental car very disappointed. What are you doing when people need a…read morecar even on the holiday. And I'm stuck without a vehicle now

We realized it would be best to rent a car when we began planning a two week road trip up the East…read morecoast to Toronto. We agreed on a Corolla and started our research. David found one rate online that was fine--but we wondered if we could get better...so I called Chad at Avis. Chad was great--very personable! Not only did he beat the online rate, but he offered us a better car option. As long as a Prius was on the lot, he would let us use that car because it had better gas mileage for the long trek. It was great!!! He did warn us, upon arriving to pick it up, that it wasn't the most comfortable car. BUT we drove in it for a long time, and both of us were comfortable! Plenty of leg room--which is important for my tall fiance and all of our luggage. We started with a full trunk, and came home with a full car--but there was still space left if we needed it. We rented the car for 2 weeks at a great rate--mileage WAS terrific, kept our gas prices down--and we'd do it again! If we plan any long road trips again, we know who we'll be calling.

Great experience and great tech. Efficient and started the truck right up. Roy was great. Can't…read morerecommend enough.

Helped us out tremendously. A friend highly recommended Steve and we appreciate his knowledge and…read moreintegrity. He could have charged a lot more and we likely would not have known any better. They don't do some type of repairs so call first. Thank you!

Been here a couple times now. No appointments, so first come first serve which isn't bad if you are…read morejust dropping off. They are no BS. They will recommend but not pushy and tell you straight up if it's needed or not. I'll be going back for sure. Great service, quality and value.

Honest reliable courteous service quick I drive 40 miles to have my car serviced here. They are…read morevery reasonably priced.

I called Friday to pick up my rental car. My insurance company said everything was taking care of I…read morejust had to pick up the car. I was told they needed 48 hour noticed. Guy on the phone was rude and nasty. I called the corporate office. They assured me they would get me a car because I explained my wife is a doctor and I own my own business so I really need a car. They apologize that they would call around and get me a car. I never heard back from them.

Well I will make this short and not to sweet. Two locations have left my wife stranded 2 days this…read moreweek . Wednesday they said the were on the way twice then closed without picking my wife up at work. She waited 2 hours. Coworker gave her a ride home. Saturday comes and the manager, Taylor, informs my wife they are on the way at 12:30. 2:00 rolls around and she know informs us that they are too busy to come get her but she better get there before 3 if she wants a car because they close at 3. Unbelievable! Worst customer service I have ever seen. You would be better off calling Rent A Wreck.