I only use this Budget location for my rental car, truck and moving truck needs. Yes, I drive 30…read moreminutes to this location only. I have rented 3 cars, 2 trucks, and 1 moving truck from this location. Their customer service is always great. Whenever I have a question they answer or find the answers out for me. They are always smiling and pleasant to be at work. Their vehicles have always been clean, and nice. I have rented from Avis, Hertz, Enterprise, and Thrifty. I have used airport locations and none airport locations. This Budget location always has the newest vehicles for you to rent. If you're looking to buy a specific car, and want more than a 30 minutes test drive. Give them a call and see if they have it available. They don't finance in house, but if you can get your own financing they can even sell you a vehicle when it's time. Meaning once a vehicle hits a certain number of miles, they sell it, auction it or etc. If you're looking for great service and great cars. This is the Budget to go to. All the staff gives great service. If you don't believe me call Budget and find out.

Absolutely gouging their prices. How can you have the same timeline for maximum $50 and have the…read moresame timeframe going across state for $155. 00 are you out of your mind. For some reason budget is still offering cross state rentals. Every other company being shanghaied to no longer to allow it. Don't be gouging prices just because you have an opportunity this is poor business and you will lose business because of it.

Who knew I'd be seeing Enterprise again so soon? I could not believe they had a vehicle available…read morelast minute during spring break week. My vehicle decided to have a malfunction the day before on 280 that resulted in it being sent for repair. That led me to needing a vehicle last minute. I called the call center to book the next morning, confirmed by calling the store that the vehicle was available, arrived for pick up and was given my vehicle. Very quick and efficient process considering this all happened same day. Everyone was nice and working hard. This store stays busy.

Excellent service. I had a one-way rental with drop off in GA. Service was quick, car was nice,…read morestaff were friendly. No issues at all. Jerris B and Blake H handled my rental and were great. Definitely recommend.

I just came here to write a positive review and am a bit shocked to see the negative ones. I rented…read morea car at this location twice last month (June 2023). I personally had a great experience both times. I also happened to speak with the same person both times which may have helped. But Gregory was extremely helpful as I tried to rent each time, and I didn't have to wait beyond my initial reservation time. I actually was able to get it 30 minutes EARLY the second time, which was a game changer because I had to get to Atlanta by a certain time. Anyhow, he was also just very helpful, simple, quick, and polite. Before getting in the vehicle he mentioned that it's appreciated if you return the car in the way it was received---vacuumed. I don't know, people get really uptight about having to do basic stuff and maybe that's why there seems to be a common theme in their reviews. If I am ever in Birmingham again, I plan on renting here and would recommend it to anyone. Reasonably priced too since he also gave me a slight discount (the second time), probably for coming in polite and without high, unreasonable expectations. I returned the car the way I received it the first time around without throwing a fit. I left this review on Google, but also felt like I should add it here too.

Had a reservation at noon got here at 10. No car available. I can wait...but...Maybe they will have…read moreone at noon but they can't guarantee since I booked last night. Why do I have a confirmation number if there is no car? Not to mention the terrible attitude of the people who work here.

If I could give a zero rating I would. DO NOT RENT HERE! If you booked online they likely do not…read morehave any vehicles to rent. If you try to get ahold of a live human you likely won't be able to. They will charge you a no show fee after they allowed you to make a reservation on a vehicle they don't have and their messed up website won't allow you to cancel the reservation. Good luck trying to get your money back for the "no show fee" on a vehicle they don't have. You'll have to dispute it as unauthorized from your credit card company. THAT IS CALLED FRAUD!

Hertz should de ASHAMED !!!!!!!!!!!!!!!!!!! I planned a trip…read morefrom Alabama to Texas for a family reunion. Boy am I angry and disappointed. I found a good deal online and booked way in advance. I ordered a large SUV to travel in style and a bit luxury. When I arrived to pick up my rental, I was told that they had no SUV I rented. They offered me a way smaller SUV interested. I was angry and asked the lady, if she could do anything to help. She denied. She told, I have 2 options: take the smaller SUV or cancel for a refund. Really? I called Hertz headquarter and explained. The "gentleman" looked up the reservation and told, that I made the reservation with Priceline, and he will not help. If I had made the reservation with Hertz directly, he could help and could make a change to another location. Only resolution he offered: cancel this reservation and book a new one. Of course, then the booking would be almost double then I have prepaid for the large SUV. What a disappointment. Of course we had no other choice, we had to take the small SUV. That this small SUV stank like hell to cigarette smoke was just the top of the iceberg. We are renting quite often, and out next trip will be in April of 2024. I told my wife, I will never ever rent with Hertz anymore and I will make sure, that all of my friends, etc get notice of this. I look forward to her from Hertz for an explanation. "we are sorry" just will not do it. Hartwig Raphael Booking # is: K6914289122

as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

If you are looking for honest, professionals look no further than…read more Franklin Automotive. Whether it's time for your car's regular scheduled maintenance, ( or if you run a little over the schedule ‍) Franklin's Automotive is a place you can trust to only do the repairs you approve first.

No one answered and I needed a rental car very disappointed. What are you doing when people need a…read morecar even on the holiday. And I'm stuck without a vehicle now

We realized it would be best to rent a car when we began planning a two week road trip up the East…read morecoast to Toronto. We agreed on a Corolla and started our research. David found one rate online that was fine--but we wondered if we could get better...so I called Chad at Avis. Chad was great--very personable! Not only did he beat the online rate, but he offered us a better car option. As long as a Prius was on the lot, he would let us use that car because it had better gas mileage for the long trek. It was great!!! He did warn us, upon arriving to pick it up, that it wasn't the most comfortable car. BUT we drove in it for a long time, and both of us were comfortable! Plenty of leg room--which is important for my tall fiance and all of our luggage. We started with a full trunk, and came home with a full car--but there was still space left if we needed it. We rented the car for 2 weeks at a great rate--mileage WAS terrific, kept our gas prices down--and we'd do it again! If we plan any long road trips again, we know who we'll be calling.

This is a clean establishment with an honest hard working team. All communications about charges…read more-labor and parts- are clear with no funny business. This is my go-to spot in Birmingham, if you're looking for a new mechanic, definitely give United Car Care Center a try. I always give them a call, and they try their best to squeeze me in regardless of how busy their schedule is.

Great experience and great tech. Efficient and started the truck right up. Roy was great. Can't…read morerecommend enough.

Been here a couple times now. No appointments, so first come first serve which isn't bad if you are…read morejust dropping off. They are no BS. They will recommend but not pushy and tell you straight up if it's needed or not. I'll be going back for sure. Great service, quality and value.

Honest reliable courteous service quick I drive 40 miles to have my car serviced here. They are…read morevery reasonably priced.

Great service, had the car I needed on short notice. Picked me up at and dropped me off to the auto…read moreshop when I needed. Both employees who drove me were absolute gems: friendly, careful drivers who were cheerful the whole time. Would absolutely rent here again if I ever needed to.

Extremely rude new female manager, Alexis Bunn. Something is wrong with her. If this is how she…read morebehaves with customers, one can only image how she is with her staff. She also appears to have a split personality. She will say one thing, and then in second have a robotic behavior. Have also witnessed her being rude, dismissive, arrogant to other customers. I would have said training may help, but this one is on Enterprise for making a bad hire.