Run away from this place - warning - do not use them. We rented a car through Costco Car Rentals…read morewith a guaranteed price. Avis in the B'ham, AL Airport charged us over twice what the price was supposed to be. We reserved a full size (Camry type of car) - They gave us a Volvo. With Costco rentals, you're supposed to be protected, but Avis overcharged us and their customer service cannot be reached. It's a huge waste of time to try and make contact with someone. Advise to AVOID this rental company - at least out of the B'ham, AL airport. Very dishonest!

I was told I could return the car early and not pay for another day. When I returned it early I…read morewas changed the full price and I told that I couldn't keep the car because "it had already been checked in". Then, after waiting on hold for customer service for almost 30 minutes, the rep hung up on me.

I've rented a car from here twice before and never ran into any issues. The last time they gave me…read morea energy efficient vehicle so I got to experience charging a car for the first time...not my fave.

This is my second time at this location and every time it has been more than pleasant. This most…read morerecent time I returned a vehicle from Florida. It had a lot of damage that the Enterprise in Florida told me not to worry about. Upon arriving in Birmingham, the agent there Morgan, who was helping out from the Inverness location told me how to make sure to protect myself about vehicle damage. She was one of the most knowledgeable and kind agents I have had the pleasure of working with. The first time Melvin was very helpful in telling me about damage waiver and other types of insurance, and he helped me make an informed decision about what specific features I needed it.

I only use this Budget location for my rental car, truck and moving truck needs. Yes, I drive 30…read moreminutes to this location only. I have rented 3 cars, 2 trucks, and 1 moving truck from this location. Their customer service is always great. Whenever I have a question they answer or find the answers out for me. They are always smiling and pleasant to be at work. Their vehicles have always been clean, and nice. I have rented from Avis, Hertz, Enterprise, and Thrifty. I have used airport locations and none airport locations. This Budget location always has the newest vehicles for you to rent. If you're looking to buy a specific car, and want more than a 30 minutes test drive. Give them a call and see if they have it available. They don't finance in house, but if you can get your own financing they can even sell you a vehicle when it's time. Meaning once a vehicle hits a certain number of miles, they sell it, auction it or etc. If you're looking for great service and great cars. This is the Budget to go to. All the staff gives great service. If you don't believe me call Budget and find out.

Absolutely gouging their prices. How can you have the same timeline for maximum $50 and have the…read moresame timeframe going across state for $155. 00 are you out of your mind. For some reason budget is still offering cross state rentals. Every other company being shanghaied to no longer to allow it. Don't be gouging prices just because you have an opportunity this is poor business and you will lose business because of it.

On a recent trip to Northern Michigan, my family flew into Pellston and was in need of a rental…read morecar. Due to our late arrival on a Friday and departure on a Sunday, there were few car rental companies that were even open / willing to work with this schedule. Luckily, Hertz was one of those that was available... I booked online and followed up with a phone call as our trip approached. Originally, no mini vans were available, so I booked a sedan, but was worried it would not be big enough to accommodate me, my husband, my brother, my two kids, and all of our luggage. Luckily, when I called, Dawn was able to find us a mini-van! Dawn could not have been friendlier or more attentive to our needs. We were also able to secure two car seats and were pleased all around with the rental from Hertz. We did pay a lot of $$ for it, but it was worth it. I'd definitely recommend going through this Hertz location if you find yourself in need of a rental anywhere near Pellston!

This location is CLOSED. All vehicles are in Gaylord and if a customer requests a vehicle, cars are…read moredelivered from Gaylord for an extra $150 only IF customers are flying private. Phone number should be cancelled - currently just a busy signal. I spoke with Hertz 800 customer service who was unaware the location was closed. Only after an employee reached out to me directly from Gaylord regarding my reservation, was I made aware that the location was closed and that I would have to book through Avis. This needs to be updated both on Yelp and their Google business page.

Who knew I'd be seeing Enterprise again so soon? I could not believe they had a vehicle available…read morelast minute during spring break week. My vehicle decided to have a malfunction the day before on 280 that resulted in it being sent for repair. That led me to needing a vehicle last minute. I called the call center to book the next morning, confirmed by calling the store that the vehicle was available, arrived for pick up and was given my vehicle. Very quick and efficient process considering this all happened same day. Everyone was nice and working hard. This store stays busy.

Wonderful customer service, great value and nice car when you need one. My dealership hooked me up…read morewith another rental company and it was very expensive but Enterprise with a Costco membership was very cost effective.

Absolutely the best!! My grandson is a student in Birmingham and had some issues with his older…read moremodel Jeep. Mike at Vestavia Auto Service made absolutely sure he would not be stranded on the side of the road. The Jeep had issues beyond the initial diagnosis, but Mike stayed with it and was able to get things fixed and get him back on the road. I am confident all issues were addressed and am thankful to know of a mechanic of this caliber while my grandson is 700 miles away at college. I had read about Honesty and Integrity in previous reviews, and that is what convinced me to have the Jeep taken there. I can attest that Mike is an honest mechanic with integrity. He couldn't have been in business as long as he has without that honesty. Thank you Mike and Vestavia Auto Service for your help.

What you wish for in a mechanic. Honest, fair, and full of integrity. Took my wife's car here for…read moresome new headlights and a 100,000 mile tune up. All of Keith's recommendations were appropriate and... best of all... the fairest price I could find. I'd pay double for the quality of work and quality of people that worked on her car. I'll be back with my truck, and that is the greatest compliment I could give them! Look no further, take your car here for peace of mind that it'll get taken care of correctly AND quickly! Of note: they are operating out of a shop in Trussville right now with address - 7315 Gadsden Hwy

No one answered and I needed a rental car very disappointed. What are you doing when people need a…read morecar even on the holiday. And I'm stuck without a vehicle now

We realized it would be best to rent a car when we began planning a two week road trip up the East…read morecoast to Toronto. We agreed on a Corolla and started our research. David found one rate online that was fine--but we wondered if we could get better...so I called Chad at Avis. Chad was great--very personable! Not only did he beat the online rate, but he offered us a better car option. As long as a Prius was on the lot, he would let us use that car because it had better gas mileage for the long trek. It was great!!! He did warn us, upon arriving to pick it up, that it wasn't the most comfortable car. BUT we drove in it for a long time, and both of us were comfortable! Plenty of leg room--which is important for my tall fiance and all of our luggage. We started with a full trunk, and came home with a full car--but there was still space left if we needed it. We rented the car for 2 weeks at a great rate--mileage WAS terrific, kept our gas prices down--and we'd do it again! If we plan any long road trips again, we know who we'll be calling.

What works: nice cars, lovely service What doesn't: the…read morelocation is a bit behind the times in terms of "grab keys and go" for users with established accounts. When this is pretty much the norm elsewhere, this antiquated vehicle check out process becomes such a pain, especially after a long day of travel.

Check and double check your bill. They tried to charge me a $350 drop charge when they knew it was…read morebooked as a one-way rental. They also gave me a car with a paper plate knowing that it was a one way rental which I did not discover until the following day and had to return the car and pick up another before I went out of state. Don't bother calling the branch because no one will ever answer the phone.

I just came here to write a positive review and am a bit shocked to see the negative ones. I rented…read morea car at this location twice last month (June 2023). I personally had a great experience both times. I also happened to speak with the same person both times which may have helped. But Gregory was extremely helpful as I tried to rent each time, and I didn't have to wait beyond my initial reservation time. I actually was able to get it 30 minutes EARLY the second time, which was a game changer because I had to get to Atlanta by a certain time. Anyhow, he was also just very helpful, simple, quick, and polite. Before getting in the vehicle he mentioned that it's appreciated if you return the car in the way it was received---vacuumed. I don't know, people get really uptight about having to do basic stuff and maybe that's why there seems to be a common theme in their reviews. If I am ever in Birmingham again, I plan on renting here and would recommend it to anyone. Reasonably priced too since he also gave me a slight discount (the second time), probably for coming in polite and without high, unreasonable expectations. I returned the car the way I received it the first time around without throwing a fit. I left this review on Google, but also felt like I should add it here too.

I have never been treated as badly as the manager at this Hertz location treated me. Horrible…read morecustomer service with absolutely no professionalism. I do not recommend anyone to use Hertz car rental for how they treated me and will never rent another vehicle from them.