I rent a vehicle a minimum of 2x per year, when I go on my 2K+ driving trips. I always us…read moreEnterprise because I have shopped around and even with my AARP and alumni discounts, Enterprise is still the best price and provides the same quality vehicles. In early June I went to MN fishing in a lovely Chevy Trailblazer. The vehicle was a pleasure the staff where very helpful, allowing me to chose the SUV that would suite me best and told me, "if I didn't like before I left bring it back we'll exchange it". The drop off was easy. Leave it Sunday night and throw the keys in the drop box. Above all else, the staff is exceeding kind. It's tough to find good customer service, but this facility has it nailed down.

Local staff was helpful but Enterprise overall are making the rental process more stressful, trying…read moreto secure a vehicle. For example, I had an emergency I had a need for a rental vehicle. They accepted my debit card, which was great as I didn't have enough of a balance on my credit card. However, when accepting paystubs as one of their qualifiers to use my debit card, they refused my VA & SSDI disability letters as proof of income. I don't work. My verified form of income is from the federal government, but that's not good enough for Enterprise, apparently. I had to jump thru hoops, when I was already stressed out, to provide other documentation that would satisfy them. Also, I've been renting from Enterprise over the course of MANY years & in the past, they would take a deposit. Not only have they upped their deposit amount, but now they also charge you the deposit AND cost of the rental upfront. It used to be, you pay a deposit, when you return the vehicle, they deduct the charge for the vehicle out of your deposit, or you pay the difference if it cost more, if you so choose. They put an almost $700 charge on my checking acct for 3 days of a rental & my rent check bounced because of it. So not very happy that I'm potentially facing an eviction notice because of that. There's other rental companies out there, I might be more inclined to use over the nonsense Enterprise puts you thru to rent now. It's honestly not worth the aggravation. *The 1* review is for Enterprise itself, it is in no reflection of the local staff, who were professional Enterprise has become such a scammy racket, I'm absolutely DISGUSTED by this company I used for YEARS. I recently received an email abt missed tolls from the rental I had. Now, I had my transponder in the vehicle w/me. Enterprise did NOT give me a proper way of displaying it, like in the past. I tried putting the transponder on the dashboard, but it kept sliding around, so I put it in the center console. My transponder picked up some tolls, others it didn't. Now, I have no problem paying for missed tolls. In fact, I went down to the toll authority in person in an attempt to have them charged to my transponder. I wasn't able to do that, because they had no outstanding tolls tied to that rental vehicle. Enterprise paid the tolls but then assessed me a $20 fine on top of less than $8 worth of missed tolls!! So I called Enterprise. Literally got bounced around back & forth being told I needed to call this #, to get THAT person on the line telling me I needed to call the FIRST # I called! Finally got somebody else, who told me that the State of Illinois assesses them a fine for missed tolls, which is absolute bull. If I miss a toll, I can go online & pay it & I'm not charged a fine. The woman I spoke with told me there were 5 tolls that were missed, that added up to $7.70. 5 tolls, that's it. She sent me (via email) a breakdown of the missed tolls. I'm in the process of disputing the "fine," which is a crock, as I said before that I wouldn't be charged a fine by the state for paying a missed toll, so why is Enterprise trying to feed me that bull? Especially since those tolls would've never been missed if they gave me a way to properly display my transponder in the first place. The kicker to all of this? I was told I had 5 missed tolls. FIVE. That's what came up on the history when the woman I was on the phone with pulled it up for that vehicle. So why did I get yet ANOTHER email yesterday abt MORE "missed tolls" & charging me yet ANOTHER $3 & some odd cents? I feel like I'm going to be in a neverending cycle of Enterprise stealing money out of my account for "missed tolls." You know what the kicker to all of this is? I'm a disabled veteran. I'm on a fixed income w/my disability compensation & Enterprise has no qualms abt thieving from a disabled veteran. Let that sink in before you think abt renting from this company. They lost me as a customer & I used them for DECADES. I am doing more back & forth disputing these charges. Tolls that are 75¢, Enterprise is charging me $1.50 & $1.60 for those same tolls. I sent them proof of the tolls my transponder actually picked up. They're running me in circles w/excuses. At this point, I'm abt to file a complaint w/the Better Business Bureau. This is no way to run a business. Enterprise NEVER used to be this way, I don't know what changed, but I am sharing this experience w/EVERYONE, especially fellow veterans. I'm appalled that this company willingly scams veterans, or anybody for that matter, but scamming a disabled veteran is exceptionally abhorrent. Never using Enterprise again. They are NOT the only rental company out there, they need to remember that. And to recap, this review is no way a reflection on local staff, it's Enterprise itself.

After lousy customer service from another non-brand name dealership, BG Motors was a breath of…read morefresh air! I was looking for a Honda CR-V at the worst season---inflation, supply and demand chains at a bust, very low inventory, seller's market, etc. I could buy old with a lot of miles for cheap or newer with about 100,000 miles or less for "out of my budget" range. BG Motors had one, a CR-V, smack dab in the middle. The only problem, BG Motors is about 40 minutes away and they didn't have the Carfax on their website...did I really want to spend gas (highest gas prices in my lifetime!) to drive there only to find it had been in accident or two?? A text to BG motors and 10 minutes later, I had the Carfax. Texted with Zahaib to confirm the car was still available and that he would stay opened until we arrived to check it out. Literally with 10 minutes to closing, Zaheib gave us the keys and let us test drive it. Absolutely NO pressure! Zaheib is a genuine, young man who trusted us to drive the car unassisted and stayed opened a little after hours for us. Concerned with a noise, we opted to wait to have a mechanic friend check it out. Logistics prevented me from getting mechanic to BG motors in the next couple of days. When I inquired about allowing me to drive the car to my mechanic 40 minutes away, BG Motors was willing! Now that's great customer service! A few days later, I was able to have the mechanic with me to drive the CR-V. The Mechanic explained the noises and how much it would cost to repair, but ultimately gave a thumbs up. Mechanically, other than the two easy to fix items, it was a solid car within my budget. Cosmetically, it was in good shape --except for the duct taped arm rest and three of the four indoor lights inoperable. We mentioned the indoor lights to Zaheib before we headed back towards home. The next day, with a pre approved loan from my bank, I spoke via phone with Noman, the owner, with our offer. He balked, but when I explained what repairs it was going to need, he agreed to a price lower than asking price. The best thing??? Doing the paperwork from the comforts of my home rather than sitting in the dealership waiting for the financials!! It took longer to drive to pick up the car than it did to sign the paperwork! It was all ready for signatures by the time we arrived. Twenty minutes later, I was driving home with my Honda CR-V. It was a pleasure to work with Zaheib face to face and Noman via screen! Next time I'm in need of a used car, I will definitely check out the cars on BG Motors lot. Afterthought: The lights still didn't work, the rear view mirror fell off when I was trying to adjust it for my short stature, and I decided I really didn't like the duct tape arm attire. With a lot of elbow grease, YouTube videos, and $6, I replaced the lightbulbs, figured out how to slide the mirror back on its plate correctly, and have patched up the missing vinyl/leather on the armrest (sadly, with the wrong shade of grey, but it looks sooo much better than the duct tape!) I bought the car with these problems, well, not the rear view mirror, that was a surprise, and I still give BG Motors 5 . I give myself a pat on the back for my labors!!!!

No integrity, beyond dishonest at all. Like what Devon reviewed, they are the average worst dealers…read moreyou used to see 0 stars. Last second they confirmed that you are the first one who has priority to make a decision, a second later they told you a deal is done, money is coming from someone else. Was that the God who told someone your bank account to wire the money? What a joke.

Everyone we interacted with including the general manager Andreas Korallus was welcoming!…read moreChristopher Gough showed us the XC40, we went thru a test drive and we saw it in different colours, black, denim blue and white, and they were all beautiful! We eventually decided on the black one because our little one preferred the black one! We arrived around 5:15pm and left with our beautiful car before 8pm! Christopher Gough was warm and competent and we would highly recommend him to our family and friends! We truly appreciate his time and patience! Howar Ruiz went thru the final paper work with us, and he was warm and competent as well! They were lovely and genuine people! If you need a beautiful and practical vehicle, go to Volvo Lisle! :)

My first adventure with an EV and what a great start. I love my new-to-me 2022 C40 !! With under…read more22k miles it's practically new and it drives great. Lolita Cook guided me through all of the features and help me understand the advantages of switching to electric. Being a certified vehicle it qualified for a warranty which I also purchased. Great deal, thank you to Andreas Korallus, Sal Garretto and Copper !!

I recently purchased a new QX80 Autograph from Infiniti of Naperville and had a great experience…read morefrom start to finish. I walked in and was greeted almost immediately by Zach. He was pleasant, knowledgeable about the QX80, and great to work with. After the test drive, we came back and talked for a bit and I told him I was interested. A few minutes later, Shawn, one of the managers, came in without Zach. I remember thinking, "Here we go, now comes the high-pressure sales guy." I couldn't have been more wrong. Shawn was a straight shooter from the beginning. No pressure, no endless back-and-forth price game. He simply wanted to find me the exact vehicle I wanted and give me the best deal he could. I had done quite a bit of homework and had already shopped several other dealers. They didn't have my exact color combination in stock, but by the next day Shawn had located one with the exact options I wanted. Here's what really impressed me: I knew exactly what this vehicle should cost because I had pricing from several other dealers on essentially the same QX80. Shawn beat the other pricing by about 5%. Even more surprising, his price came in roughly $3,000 below the number I had already told him he needed to reach to earn my business. He could have easily stopped at my number, but he didn't. That told me a lot about how he does business. Needless to say, I was very happy with the entire experience. From Zach, to Shawn, to the finance department, to how beautifully the vehicle was detailed when I picked it up, everything was first-class. Buying a $100,000+ vehicle can easily turn into an exhausting negotiation. This was exactly the opposite. Straightforward, professional, fair and actually enjoyable. I would absolutely recommend Infiniti of Naperville, and especially Zach and Shawn, to anyone looking for an Infiniti. They earned my business.

Purchased through the Costco auto buying program. Sales process was accommodating, smooth, and…read moreefficient. Helped me make the buying decision with the most benefit, and they offered me a fair trade-in value. Could not be more pleased with the sales team and the entire process!

The morning before a road trip we go out to the car and the tire is flat. Who ya gonna call? No not…read moreGhost Busters we call RX Auto Repair. They get the car in replace the tire and get us out of there road ready in a couple of hours. Great service at a very reasonable price. These guys are the best. Thanks again. Sharon

Ron and Andrew and the RX Auto team are the best at what they do . I have been a customer for over…read more15 years , I won't go anywhere else :) Not only does your car get repaired for a competitive price , the customer service is top notch . Highly Recommend!

I had my SUV serviced here and everything went well. Ethan was very thorough and explained every…read morestep. He did not try to upsell anything which I appreciated. I decided to use a loaner since my service was estimated to take around 2 hours. The loaner was basically the same as my SUV which made it easy for me. I didn't spend anytime trying to figure out what was where, etc. Just as Ethan explained - my car was done within 2 hours. All was great! They also ran my car through the car wash and filled up my gas tank, free of charge. This location also has a small complimentary cafe. They have coffees, foundation drinks, bottled waters, and a few snacks.

Lexus of Naperville is, by far, the worst dealership I have ever done business with…read more The finance representative who processed our lease: I believe he said he was a former Nissan employee--was, in my opinion, extremely unprofessional and incompetent. He appeared to be upset with my wife and me because we did not want to purchase any of the packages or accessories he was offering. This was evident from his swearing and from making assertions that I felt were both unprofessional and unwarranted. Although we specifically asked that the vehicle be placed in both of our names, he only put the vehicle in my wife's name on the title, despite running a credit check on both of us. Both of our credit scores were in the low- to mid-800s. More recently, we were at the dealership for service on our vehicle. While we were there, I asked one of the salespeople to show me an RX 350. Since it was a hot day, the salesperson literally stood under a tree in the shade while I walked the lot alone. I found this to be extremely disappointing and not at all the level of customer service I would expect from a Lexus dealership. On top of that, in our experience, it can take several days to a week just to get an appointment for something as routine as an oil change. You may want to take these experiences into consideration before purchasing or leasing a vehicle from this dealership. If I could, I would give Lexus of Naperville zero stars. That said, buyer beware. If you decide to do business with this dealership, I strongly recommend proceeding with a great deal of caution. These are my personal experiences and opinions. I encourage others to do their own research and form their own conclusions.

Cannot recommend this carmax enough!!!!!!! My favorite part about carmax is how relaxed everything…read moreis. Walked into carmax asked the front desk person to look at cars in the lot. The man at the desk said go right ahead. Went to the lot and got to look around bother free. Most of the cars are unlocked which allows you to see the vehicle, sit in it and check it out before test driving. Checked out a few vehicles left and came back the next weekend. Upon coming back I then decided I wanted to test drive the car I really wanted. Went back to the man at the desk he said 10 minute wait for a test drive and that we can look in the lot well we wait. 10 minutes later - showed proof of drivers license and insurance and got to test drive the vehicle for 20 minutes with no one in the car but me. Upon returning I decided I wanted the vehicle. They priced out my trade in - took 25 minutes. Then went through the whole process which took about 2 hours total. All signing was electronic and the salesman did a great job reviewing over everything with me. Can't beat that carmax warranty either. 10/10 recommend if you have anxiety about dealerships and costly repairs. AMAZING EXPERIENCE !! Update - ended up returning the car after issues arose. However they made the return process seamless. No hassle no pressure and they were very kind. Although carmax didn't work out for me this time, I appreciated the process

CarMax has great customer service--until you purchase the car. After that, getting help can feel…read morelike an entirely different experience. I purchased an extended warranty for $5,000+ based largely on the way the warranty was presented to me. I was told that if I had repairs done at CarMax, there would be a $0 deductible and a loaner vehicle. What I was not told is that the loaner is apparently only available after CarMax has had the vehicle for 24 hours and determines that the repair qualifies for a loaner. I also wasn't told that I would need to drop the vehicle off the night before. That creates a major problem for customers. You have to find a way to get your car to CarMax the night before, find a ride home, arrange transportation for potentially an unknown amount of time, and then simply wait to find out whether CarMax will provide a loaner. I have been trying to get this warranty situation resolved for months, and it has been extremely frustrating. At this point, I'm being told that taking the vehicle to a dealer may be the only practical way to get it repaired. But doing so means a $50 deductible plus $55 per day for a loaner. So my question is: Will CarMax reimburse me for those costs when the warranty was sold to me under the impression that repairs at CarMax would involve a $0 deductible and a loaner? I understand that warranties have terms and conditions, but there is a big difference between having terms and selling a warranty based on benefits that are extremely difficult to actually use. Customers should be given the full picture before spending $5,000+ on an extended warranty. Unfortunately, this experience has completely changed my opinion of CarMax. I will never buy another vehicle from CarMax, and I'll be going back to traditional dealerships in the future. My advice to anyone considering CarMax: Know exactly how the warranty works before you buy it. Don't rely solely on the selling points you're given at the time of purchase. Ask what happens when you actually need a repair, how long your vehicle has to be at CarMax, when a loaner becomes available, and what your options are if you need to use a dealership instead. I now feel like I'm stuck making payments on a vehicle that I can't drive while fighting to use a warranty that cost me thousands of dollars. A huge waste of time, money, and frustration. Don't make the same mistake I did.